Flight Club New York Reviews (%countItem)
Flight Club New York Rating
Address: 812 Broadway, New York, New York, United States, 10003-4848
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Was charged for an order on Flight Club that doesn't show up on my account as processed or even received. My credit card was charged and also was financed by Affirm.
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On behalf of Flight Club, I want to extend my sincerest apologies for your experience. We have reached out by email with the details in regards to your order. We do apologize for any inconveniences we may have caused on your recent order as we are working towards making *** a seamless shopping experience and will be using your feedback towards making that happen. Don't hesitate to reach back out If you have any further questions or concerns. We're always here to help.
Complaint resolved
I ordered shoes off of your website one time prior to this and had no problems, I ordered the black Jordan retro fours 2019 edition on April , 2019, they were a birthday gift for my fiancé his birthday is this weekend. I went to check the status of my order and it said it was canceled I never received an email stating that it was canceled I never asked it to be canceled and the money was never returned to my cart I would like to know what is going on like I said this was a birthday present for my fiancé his birthday is in four days and I was really looking forward to giving him the shoes, I’ve written your customer service three times and I have not received an email back
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have reached out by email with the details in regards to your order and refund. We do apologize for any inconveniences we may have caused on your recent order as we are working towards making FlightClub.com a seamless shopping experience and will be using your feedback towards making that happen. Don't hesitate to reach back out If you have any further questions or concerns. We're always here to help.
I received fake shoes and went I sent them back I haven’t received my refund... I purchased overnight shipping
Hello ***,
Thank you for contacting Flight Club.
We are sorry to hear that you are unhappy with the item you received from us. We want to assure you that we do not sell, accept, or handle fake product, “grey market” items, or factory variants. We guarantee that everything you purchase from Flight Club is authentic.
All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity at multiple checkpoints. The consignment team is trained to identify any and all inconsistencies and our policy is to decline items that do not meet our standards. Our fulfillment team re-inspects the sneaker prior to shipment for defects and flaws beyond the normal variations in manufacturing.
We have reached out by email to attempt to resolve this issue and need your response so we can proceed accordingly. Please reach back out to the email at your earliest convenience. Don't hesitate to reach out with any additional questions or concerns. We're always here to help.
I ordered shoes on 4/*** and paid 50$ for expedited shipping. they only created the label and then tells me the item was shipped. checked with *** and they said they never received the package. the label was just created, ipaid for next day delivery and its like a scam cause they never sent my package out
We sincerely apologize for any shipping delays and we are sorry for the inconvenience. According to tracking #*** the order arrived today 05//19. We have gone ahead and processed a refund of $50 to your original payment method on May *, 2019. Depending on the policies of your card provider or financial institution, it can take 3-5 business days for the funds to appear in your account. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
I sold my shoes for $558 through this resale company about a month ago. I filled out the forms for a deposit to my US Bank account and the transaction apparently was processing. I still have not received any money. They claim to be looking into it but have not done anything for over two weeks and ignore my requests for updates.
Hello ***,
After reviewing your seller profile we have determined that your cash out balance needs to be requested to transfer to your ACH of choice or to your assigned PayPal. Please log into your *** account to request the transfer of balance to your ACH of choice. Once logged in, the upper right-hand corner will display your available balance, select the drop down menu and under the payments tab right next to your profile tab you can select “transfer balance” to initiate the withdrawal. Please do not hesitate to reach out with additional questions or concerns. We’re always here to help.
I ordered a pair of shoes with the understanding that they were new but once I recieved my confirmation email it said they were scuffed. If I knew the shoes were not new I would have never ordered them. Ive reached out to the but haven't heard from them yet.
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Thank you for contacting Flight Club.
The listing for the "NIKE AIR MAX 97 MIDNIGHT NAVY/HABANERO" in a size 9.5 was listed as “New” with scuffs. Please rest assured that you will be receiving “New” shoes that have scuffs from production from the manufacturer. We are in no way sending you a pair that has been used. Please keep in mind that Flight Club is also a retail space where in-store customers are encouraged to try on sneakers before committing to a purchase since all sales are final. A pair that is available online may have been tried on in one of our stores, but it’s always in a controlled environment and on a carpeted surface.
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help
Ordered shoes that I have not received
We are sorry to hear you have not received your package, we have reached out by email with the details on resolving your issue. Once the requested paperwork is returned to us completed we can proceed accordingly.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I mailed them a pair of shoes ($215.50 retail) for consignment on 1//2019 ($16.70). I removed them from Consignment and received a shipment confirmation on 4/*/2019. After two days of no movement on my tracking number, I decided to contact them (on 4/*/2019) to see what was going on and why there was no movement on my package. On 4/*/2019, I received an email response of, "I've escalated this ticket and a member of our team will follow up with you. You should receive an update within 48 business hours, at the latest.
If not, please follow up with us by responding to this email thread. Creating new tickets for the same issue will further delay response time and will cause confusion."
The following day on 4/*/2019, another email response, "Thanks for reaching out! Upon checking your order, it seems that the package shipped out to you and tendered to a *** driver back on April ***.
It seems that the *** tracking has failed to scan and the shoes are currently missing in transit. I've gone ahead and flagged your address with *** to start an investigation. Please let me know if the package happens to arrive. In most cases, it typically arrives a few days later.
The tracking details for your order can be found here:
***
The *** investigation may take up to 8 days to conclude. Please let me know if you do not hear anything from us or *** by Friday, April *** and I will be happy to outline a few refund options for you."
After no response after 48 hours, I followed up again on 4/and 4/*/2019. They responded on 4/*, "Thanks for reaching out! Upon further review, it appears that *** is still investigating your missing package.
At this time, we kindly ask that you contact us after 3 business days for an update."
I follow up again on 4/*** after no update., and received no response. I emailed again on 4/. They finally respond on 4/*** with, "Thanks for reaching out! Upon further review, it appears that *** has denied your missing package claim.
I've disputed their results on your behalf. At this time, we kindly ask that you contact us after 3 business days for an update. *Please note that *** missing package disputes do not guarantee approval of your missing package claim." At this point, I just asked my money back (Retail price of the shoes I pad for and the shipping cost for me to get them to New York for Consignment. I received no response to this, so I reach out again on 4/*** after 4 business days (in addition to the other 6 they asked for).
They did not respond again until 4/*** with this, " *** (Support)
Apr , 9:57 AM PDT
H
On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that, we are very sorry. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent withdrawal as we are working towards making *** a seamless consignor experience and will be using your feedback towards making that happen.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
This company has taken $609.70 out of my bank account and did not ship my order. I don’t have my order and I would really like to cancel this order and receive my refund. The order hasn’t even finished processing and I no longer want the item. I just want my money back.
Hello ***,
Thank you for contacting Flight Club.
We apologize that your order did not go through. To optimize the processing speed and order accuracy we use a third party verification system that automatically approves or declines web order transactions for us.
The verification system does not provide us with specific information as to why they declined a transaction. Although they verify all the information you submitted on our website, which includes, but not limited to, Cardholder and Recipient’s name, Card’s billing address, Email address, Telephone number, IP Address (Internet Protocol Address), etc.
Since this amount was never removed, it should fall off of your statement. That said, depending on the bank, it can take up to 7 business days (Monday-Friday) for the amount to be released.
We suggest calling your bank to make sure that the amount is in a pending state. In the event it isn't or doesn't drop from your statement within 7 business days (Monday-Friday), please don't hesitate to let us know and we'd be happy to take another look into what's going on.
We sincerely regret that your shopping experience with us was unsatisfactory. Your business is very vital to us, and we hope that you will give us another chance. Since your order attempt failed when using a credit card as your payment method, we recommend using our other payment option listed on our website, PayPal.
Please let us know if you have any additional questions or concerns, we're always here to help.
I visited this website to look for some air jordan retro 13s in my size and was happy to see that they had some in stock so I immediately submitted my order for them and my order sat in processing for 2 days before they emailed me to say that they no longer had the pair of shoes in their stock. So I visited they website immediately after that email came and saw that they had few in stock and I tried to order them again because I desperately wantes the shoes but after I submitted my order again for them but this time it took them 10 days sitting in processing just so they could cancel my order again. Why did it take so long to tell just cancel my order. I hate that ive been waiting for 12 days in total to not get anything out of it. And now I have to eait 3 days to get my refund. If they didnt have any in stock why would the website say they did and they let me place my order and they happily take my money but then take forever to give it back. Worst customer service ever. If I could give it 0 stars I would.
I ordered my yeezys on April *** today is April *** and my order still says processing, this is crazy. It said 5-10 days shipping what is going on?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I purchased a $150 gift card for my significant other's birthday on September , 2018. The money was withdrawn from my account on October *, 2018. He went to use the card at the end of March and kept getting an error message. Fast forward two weeks later, and after exchanging several unhelpful emails with the support address listed on their site, there has still been no resolution. The emails from the company state that they have been having issues with their gift card system and are working to resolve it. It has been two weeks. They had no "issues" processing my payment in September.
Hello ***, We have canceled the gift card purchased for $150 and issued you a full refund back to your original form of payment. Depending on the policies of your card provider or financial institution, funds could take 3-10 business days to reappear in your account's available balance. Thank you for your order and sorry for any inconvenience this may have caused you. If you have any further questions, please feel free to contact us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I recently purchased a Nike Mars Yard 2.0 size 7 from Flight Club for $4260. Because it is a very rare collection with such high price, I emailed them multiple times regarding the quality of the shoes before the purchase. However, I was not satisfied because they were always acting like robots and replying the same messages. They did not answer my questions. Anyways, I still bought it. Because I live in Canada, I decided to ship the shoes to a U.S address near the border. I went to U.S. and picked up this parcel on April . When I got home and opened the box, I was shocked. Two shoes look like coming from two different pairs. One is white (new) and the other one is completely oxidized (yellow). What’s more. I also found many defects on the two shoes as well as some obvious worn signs. I immediately questioned them about this because they have promised me a brand-new one on their website. After hearing that I have taken off the tag and all the labels with Flight Club on them, they replied that they could not do anything if the tag is gone. I took off the tag because I worried about paying for duties upon re-entry to Canada. Until the last email, they still acted like robots, keeping sending me the same messages. They don’t care about their customers and always try to take advantages of us. They are breaking their own policies and slogans as they are selling used shoes as brand new ones. I was not only outraged and frustrated by the ugly shoes, but also by their nasty customer service. I looked up online, and saw many people had similar experiences as mine. They need to stop.
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent order as we are working towards making *** a seamless shopping experience and will be using your feedback towards making that happen. Don't hesitate to reach back out with any additional questions or concerns, we're always here to help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has never mentioned or explained the issues with the product itself (i.e. severely oxidized yellow midsole, missing accessories, multiple defects as well as worn signs on both shoes). Their resolution is unacceptable and ridiculous. Selling a used pair as brand-new ones for $4260 is a FRAUD and now they wanted to offer me a $75 refund to close the case. Only outraged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
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I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. If you are truly unhappy with the shoes, we have provided you with a prepaid return label and once the package has been returned to our warehouse you will be refunded in full to your original payment method. Alternatively, we have offered you a partial refund to your original payment method if you would like to keep the shoes. Please advise us how you would like to proceed with the options provided at your earliest convenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because of:
Unacceptable resolutions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I ordered a pair of shoes on April *** 2019, and I selected overnight shipping for an extra charge of $50. The order was processed by flight club, a shipping label was printed, but *** NEVER received the package to be shipped. On the flight club website, the "order tracking" reads that the package was "SHIPPED", yet *** says the package never made it to the shipping facility.
It's false advertising, and if I don't receive my order soon, I will claim that it's a scam.
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We sincerely apologize for any shipping delays, we have gone ahead and processed a refund of $50 to your original payment method on Apr , 2019. Depending on the policies of your card provider or financial institution, it can take 3-10 business days for the funds to appear in your account. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
I had ordered a pair of Air Jordan shoes from Flight Club website and about 3 minutes later after I ordered, my friend said that he didn’t like the shoes I just ordered for him so I emailed them to cancel my order right away. And I got an email back after a day but from the website it says customer service 24/7 so I was doubting about this website. In the email I received from them said “your request (***) has been updated.” So in the meantime I read some reviews about the website and I saw a lot of horrible reviews about this website. I decided to email them again and asked them when do I get my refund ? Unfortunately they didn’t respond my email and it has been 3 days since I canceled my order.
Hello ***
As per your request, we have cancelled your order and issued you a full refund on Apr *** 2019. Depending on the policies of your card provider or financial institution, funds could take 3-10 business days to reappear in your account's available balance. If you have any further questions, please feel free to contact us.
I recently sent a pair of Nike ID sneakers to consign at Flight Club New York. I submitted an entry to sell these sneakers using the consignment database. After receiving the shoes, a customer service representative from Flight Club contacted me with an issue regarding the sneakers I had sent them. They informed me that they were not accepting custom sneakers at the moment and would need to ship the shoes back to me. I confirmed that my address was accurate and that the shoes could be mailed back. I made sure to stipulate that the item needed to be marked as 'returned goods' so I would not have to pay customs fees/duties on it.
I received an email yesterday (April ***) informing me that my sneakers had been shipped back using *** Express Worldwide. I assumed that the proper documentation and paperwork had been filled out and I would be exempt from paying any customs or duties on the item upon receiving it. I received a text notification today (April ***.) stating that I owed *** $193.97 CAD for customs charges. I contacted customer service again following this notification and I received a response shortly after. I attempted to correspond with Flight Club and explain to them that these fees would have been avoided if the item had been labelled properly on the customs form and had the proper documentation for an international return. I attempted to explain to the customer service agent that rules surrounding tariffs/fees are only applicable if the receiver is paying for goods. They are not applicable to items that the recipient is the original owner of (i.e. returns and repairs).
Flight Club was materially negligent in not properly filling out international customs forms and I am having to pay an exorbitant fee as a result of this. I have attempted to correspond with them and explain the NAFTA rules/regulations surrounding import into Canada, but they do not seem to grasp the distinction between items being returned and material goods that were purchased by an individual. I would like either a full refund for these fees to be offered as a gift card with the monetary value of the amount that I will have to pay in customs fees.
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Thank you for contacting Flight Club.
We are sorry to hear about the customs fees, and I understand your concerns. To follow customs protocol for a return package that was previously shipped to Flight Club to fulfill a commercial purpose (i.e. sale), we need to declare the original purchase total on the returned merchandise, even if the sale could not be completed. Every country imposes different taxes and fees and the buyer is responsible for any taxes and fees imposed by their government.
Please Note:In order to comply with international customs, we currently declare the actual value including shipping of the goods to customs.
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Please understand that these custom fees are only for goods that are being purchased by the receiver. They are NOT applicable for goods that are being returned to the original owner. Proper documentation needs to be provided by the sender to ensure the receiver does not pay duties on items that are being returned or repaired. You were negligent as a business and included none of the required documents. I should also note that there was no mention on the 'sell' section of your site of the fact that you are no longer accepting consignment on custom sneakers. I shouldn't be forced to pay a hefty fee for your lack of understanding of import/export rules and regulations.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
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We have reached out by email and provided with an updated invoice so that *** may re-consider the duties and taxes on the returned consigned shoes. Please advise of the outcome after providing the invoice to ***. We sincerely apologize for any inconveniences we may have caused on your recent consigning listing as we are working towards making *** a seamless seller experience and will be using your feedback towards making that happen. Please don't hesitate to reach back out with any additional questions or concerns. We're always here to help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me and the matter has been resolved. I received the email regarding the commercial invoice and will be forwarding it to *** to have all associated duties and fees revised.
Sincerely
Women's Nike air max 98 size 10
Women's Nike Air Vapormax Flyknit 2 size 7
Save all to OneDrive - Personal
attempt to resolve this issue before I seek legal counsel. As I've emailed several times previously according USPS tracking you received 2 pair of shoes I sent on march *** According to the website it takes 3 to 5 business days to process goods received. As of the writing of this email I have not received any notification that my sneakers have been received. I've tried multiple times to resolve this issue. I'd like my items returned to me. I've sent photos of of The shoes I sent are Women's Nike Air Vapormax Flyknit 2 sz7 and Women's Nike Air Max sz 10. My account email is *** I've been repeatedly asked for a ticket number that is no longer shown in my account settings. I provided the USPS tracking info that confirms my items were dilivered on 03/.
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We sincerely apologize for any shipping delays, we have gone ahead and shipped your shoes back to the address on file. The Packages can be tracked using the following tracking numbers:
***
Please don’t hesitate to reach out with any additional questions or concerns. We’re always here to help.
I have already filed a complaint 3//19 about getting a full refund and have not yet to recieve anything. assigned ID #***. I need this to get resolved ASAP
order #
Hello,
We sincerely regret any inconveniences this has caused. According to our records, your order was refunded on March . 2019. Unfortunately, a system error occurred when issued your refund and the transaction didn't batch out. We were unaware until now, so we do apologize for the inconvenience. We are issuing the refund again today, so your funds should appear back to your account in a few days. We truly regret any inconvenience this may have caused you.
Please let us know if you have any additional questions.
I ordered a pair of shoes from their online website and received them Mar 8. However, I was sent the wrong shoes and contacted customer service to find out how to proceed. I was informed I would have to send the shoes back, which they included the shipping label for me to do so, and upon inspection of the merchandise, would be issued the refund. I made this purchase using the 3rd party paying company AFFIRM. No money was taken out of my account as the shoes had arrived before the loan agreement's first autodraft was scheduled. I called AFFIRM to discuss the situation and was informed that Flight Club had already taken the money out of their account for the shoes. Affirm is now expecting me to pay out the details of the loan for a product I had to send back and no longer have. I was told it is Flight Club's responsibility to refund them back the money that was autodrafted as no money of my own has been drafted out of my account. Affirm is threatening to report non payment to the various credit bureaus. I should not have to pay for something that was not my mistake and ended up having to send back, thus canceling the transaction. I have sent Flight Club 4 different emails and they are refusing to answer me or hold up their end of the agreement.
Hello,
Thank you for shopping with Flight Club.
According to our records, your order was refunded on April , 2019. If you have any additional questions regarding your refund we recommend reaching out to Affirm directly. Please let us know if you have any additional questions or concerns.
We regret any inconveniences this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Never received my shoes emailed many times already and keep getting the same responses asking me if my address is correct. I replied yes many times and never get a response after then I paid 400 for the shoes and have nothing
We're sorry to hear you did not receive your shoes. In order to proceed with your lost package claim we have reached out by email to request further information. Please proceed with providing the requested information so we can file a claim on your behalf and provide you with a resolution. Don't hesitate to reach out with additional questions or concerns, we are available 24/7 at