Flight Club New York Reviews (%countItem)
Flight Club New York Rating
Address: 812 Broadway, New York, New York, United States, 10003-4848
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I used to be a consignor at Flight Club. I sent two packages on May ***, one weighing 10lb which contained 3 pairs of shoes, and the other package weighing 31lb containing 13 small sized pairs. Both packages were sent on the same day, and both packages arrived on the same day, on the *** of May at 12:07PM signed by the same warehouse worker. One of the packages has been scanned and was listed for sale the very next day. The other package, containing the 13 pairs has been missing since then. The value of the missing package/pairs is approximately $5500. I reached out to them because I had never waited this long to have my merchandise scanned and listed for sale, this was on Thursday the *** that I sent an email, and they assured me they would have a look and figure out what the delay is in the warehouse very shortly. Since then I have emailed them every day (they are open on weekends) and have gotten no response. It has now been 4 full days with no response as to where my lost merchandise is. I just want what is owed to me or my merchandise back.
Hello,
Thank you for selling with Flight Club!
According to our records, this matter has been resolved and all of the shoes from submission #*** have been listed and activated on your seller account. If you have any additional questions, please reach out to *** and include as much detail as possible in your email.
Please feel free to reach out to us with any additional questions or concerns you may have.
I made a submission on flightclub for the yeezy 500 blushes. I bring them into the store and the moment I drop them off, and I look online, it shows me that I dont have a submission on them. I just lost a shoe
Hello,
Thank you for selling with Flight Club!
It appears your item has been sold but not properly credited to your account. We have escalated this matter to upper management and our IT department to have the funds available in your account. Once the funds are available, you will receive a notification via email. We sincerely regret any inconveniences this has caused.
Please let us know if you have any additional questions.
I want to have my order size changed. I put in 8.5 and it says that I order a size 9.5.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Want to cancel an order that was used from my afterpay! there's no number for me to contact flightclub and they are not answering my emails.
Hello,
Thank you for shopping with Flight Club!
We apologize for any frustration this matter has caused. According to our records, as per your request, your order #*** was canceled and refunded to your original payment method on 6/*/2019. If you have any questions regarding your refund status, we recommend reaching out to Afterpay directly for additional assistance.
Please let us know if you have any additional questions.
I went to purchase a pair of sneakers from this company's website. I used afterpay which is supposed to break the full payment up into 4 payments. That was not the case. They charged me the full amount. There is no number for you to call so you have to email them and their website says that they cannot process cancellations once the order has shipped. I emailed yesterday 5/*** (the same day I put the order in) and did not receive a response. I emailed again this morning 5/*** asking that my order be canceled and I do not hear anything. Minutes later I receive an email saying my order had shipped. I requested my order to be canceled prior to it shipping and they never responded and charged me the full amount.
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All requests for cancellation must be processed prior to packaging your order. Please note that all sales are final, we do receive a high number of inquiries daily, and we process each ticket as we receive it. Since the package is on it’s way we are unable to cancel order ***. If you do not wish to keep the Nike Air Force 1 Foamposite you will receive, we encourage you to begin a consignment relationship with us by visiting ***.
Please see tracking link below:
I order a pair of Jordan’s 220 now they are out of stock I paid thru *** they said they canceled my order but *** haven’t received anything I can’t get my money back until they send something over saying my order has been canceled but I will be calling my bank to do an investigation on this I’m not gonna pay for anything that I don’t have they don’t respond to emails they don’t have a working number this is was you call fraudulent how can they take people money & fake advertising there store but don’t have a call back number I need my money now I order my shoes May 16 here it is May 29 & haven’t received my refund
Flight club offered me a refund for new shoes I paid for but was damaged I hsd 48 hours to reply and cancel I did and I have not gotten one and they wont reply to my email
Per your request, we have canceled your order and issued you a full refund t your original payment method on 05//19. Depending on the policies of your card provider or financial institution, funds could take 3-10 business days to reappear in your account's available balance. Thank you for your order and sorry for any inconvenience this may have caused you. If you have any further questions, please feel free to contact us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I bought a Jordan 5 retro shoes through their website ***. When I got the shoes it was breaking down horribly. It was opening up on the sides of both shoes. I never even wore it once because I was afraid it will fall apart and get worse. These shoes are so expensive that I am at a lost on how they managed to keep the stores open when they sell this type of product. Then, looking to it further I found out that they do NOT do returns and exchanges. I’m not sure if I have a chance here to getting my money back but if I don’t I just want to complain about this company who is blatantly deceiving customers on how the products look on the picture compared to what it truly is. These shoes are breaking apart and it is not even worth anything to somebody.
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We looked into your purchase history and did not come across any recent orders. Can you please submit a ticket to *** and provide us with your order number and pictures of the issue to attempt a resolution. Please don't hesitate to contact us if you have any other questions or concerns. We’re always here to help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I just submitted their request for pictures and support to prove my purchase. I am attaching some of those photos here.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:since this business does not stand by its product they should be banned from selling online. There is no resolution here as the business does not want to work with its customers and blames another business for their faulty products. I cannot believe I spent $250 for a broken shoes and I don’t get any compensation when the product is clearly worth nothing due to broken and irreparable damages. I’m not sure where to go from here but I need help or at least give some type of fine or warning to this business so that they cannot do this thing to someone else again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Flight Club is a consignment marketplace meaning independent owners provide the items we carry and offer. Unfortunately, since the damage did occur after the sneakers had been delivered for 2 years, this is an issue that is best to be taken up with the manufacturer. We are a middle man service, and our service guarantees that the sneakers will be 100% authentic and in the condition as described upon delivery. We do not make the sneakers, so any issue with the durability or craftsmanship of the sneaker is best to be taken up directly with the manufacturer.
We will be happy to cooperate with Nike and provide any additional information regarding the order as well.
I have been writing email with multiple member of there online services. At first I was getting answers within a day or two, now they have completely stopped responding.
After a few emails from each of there customer service representatives, they would just stop answering.
At first they told me that my shoes were never submitted with them, which is false as every single pair of shoes I have sold through them was handed to an employee of theirs in person.
Than, as per Shalia, my shoes have been sold with them and that my request has gone to upper management since the funds were never transferred over to my account. That was the last answer from Shalia as of 5/*/2019 through emails.
I never heard from them again, even after sending two more emails asking for an update.
I want them to give a real response and to also get the money for my shoes that have been sold.
This issue has been going on since February.
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We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent submission as we are working towards making *** a seamless consignor experience and will be using your feedback towards making that happen.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I ordered my wife 2 pairs of shoes from Flight Club ($386.00) on *** May 2019. I haven't received an email about the statud of my order. I've contacted their customer service again asking for my refund and I haven't heard anything from them at all. I just want my money back.
Hello ***,
Per your request, we have canceled your order and issued you a full refund to your original payment method on 05//19. Depending on the policies of your card provider or financial institution, funds could take 3-10 business days to reappear in your account's available balance. We apologize for any inconvenience this order may have caused you, If you have any further questions, please feel free to contact us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I shipped a pair of Sneakers to fight club In *** California On around 4--2019 I received an email telling me that my sneakers were received and that they were with the consignment team for Authenticity than I day later I received an email telling me that the Authenticity was good to go and that my sneakers were listed on their store and websites to sell everything was looking good till almost a month had pass and I received an email telling me that they were some inconsistencies with my sneaker and that they were getting shipped back to me....so why would they come up with this Lies abouut my sneakers after a month that they been there in their wharehouse and listed
Hello ***,Our consignment team conducted a secondary review of shoes in our inventory. After further review, your shoes showed inconsistencies when compared to other pairs in our warehouse. We apologize for this inconvenience and we will be shipping your shoes back to you shortly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:that doesnt tell me anything I been emaailing them and up to today no response from them they are attempting to solve this matter Nd its not fair whata their doing I want to keep on going forwrd with my complaint and I will tale legal matters if I have to but this is nit right
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello,
Please note, once a shoe is received it is assigned a unique id, as such the exact shoes which you mailed to us were the exact same shoes which were shipped back to you and are currently in your possession. While we understand that finding out your shoes were returned to you due to quality inconsistency concerns may be disappointing, we are not able to take any additional action since your shoes are in your possession.
We regret any inconveniences this has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What are u talking about if after a month of you guys having in possesion my shoes you guys out of nowhere send me an email saying that *** that there was a second inspectioon and thats when u guys notice all the Stuff that my shoes werent authentic after a month of been with you guys and even before they got shipped to me I tried by email you guys to solve this issue and didnt get a response till after I received my shoes how are you going to tell me that theres nothing you gys can do because the shoes are in my possesion and for what I been reading about your store this is not the first time something like this happens so I know somebody change my shoes and I want a solution to this ASAP or I will sue your guys because I got prove of what im talking about my shoes were Authentic and thats not the only pair I have of expensive Sneakers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I shipped a shoe out to flight club to have it consigned at their store. I shipped shoes on April *** they were delivered on the ***. The shoe has not been added to my account. It is May ***, I am talking to customer service & what they told me is to file “lost package” claim. The shoe was delivered to an individual. The shoe is listed on their website at the price I listed them at. Please help me solve this problem
Hi ***,Unfortunately, our warehouse is having trouble locating your package. Out team is currently looking into our camera footage. In the meantime, we suggest you file a lost package claim with the shipping carrier used. Please provide us with a copy of the claim decision once their investigation is complete. Feel free to reach out if you have any additional questions. We apologize for any inconvenience.
I ordered a 740.00 pair of sneakers. I emailed company when I received shipment stating they sent me wrong sneakers and size. I was in contact with them sent over all pictures they have asked still no resolution and now they have blocked my email to give me back my money or send the shoes I originally ordered
Hello ***, We have reviewed the camera footage from our warehouse which your shoes were shipped from, and in reviewing the video from authentication, the correct shoe shipped from Flight Club to you. We would be more than happy to file a missing contents claim with our carrier. In order to initiate the claim, we would need the photos which UPS requires to file a claim. Please provide us with clear, well lit images of each side of the shipping box. Once we have received your response, we would be happy to assist with the claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have sent over multiple pictures regarding this issue. I have alsonthe original packaging in which the sneakers came. When I asked for a copy of the video, they block my email and never get back to me. This issue needs to be resolved immediately.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I know that we have let you down, and for that, we are very sorry. We are going to take steps to ensure that this situation does not repeat itself. We have provided you with a prepaid return label and once the package has been returned to our warehouse you will be refunded in full to your original payment method. Unfortunately, we're unable to send out the shoes you ordered and will have to be re ordered with the refund provided. Flight Club is a consignment marketplace, meaning the sneakers in our inventory are independently owned. We simply don't have the authority to negotiate, trade, or make any alternate arrangements with their property.
I ordered shoes from Flight Club on May , 2019. I received a notification that my order was delivered today May *** 2019 at 09:16AM and that my package was handed to a woman but I didn’t receive any package. My shoes was delivered to the wrong location.
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***,
Thanks for reaching out and so sorry to hear about your missing package!in order to proceed with a missing package claim, we will require you to fill out an affidavit.
Please fill out the affidavit we sent to you by email and provide the necessary documentation.
To help clarify the affidavit, the “Official ID Type of Recipient” may include a state-issued ID, driver’s license or passport. If you are a minor, please have your guardian fill in their information. The "Official ID Number of Recipient" will be the number associated with the ID. In order to process the claim, the insurance company will need a scanned copy of the ID as well.
The “Printed Name of Witness” may include a friend, family member, spouse, co-worker, etc. Essentially, it can be anyone who can witness your signature for the affidavit. We will need the signature of the witness where it reads “Signature of Witness.”
Once returned completed, the process can take up to 14 days as the insurance company will conduct a thorough investigation with the shipping courier and possibly your local law enforcement. Please send the affidavit and scanned ID copy back to us within a week, so we can forward it to the insurance company for review.
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I ordered a pair of sneakers for 450.00 they then told me the day that they were supposed to be shipped that they did not have them in stock, which is fine. I was then told that the money would be in my pending transactions until my bank was able to put it back into my account. I called them today they have had no transactions except for the one pulling the 450.00 out of my account.
Hello ***,Unfortunately, the air jordan 11 retro "cap and gown" you ordered are sold out in that size and the price you originally paid for the shoes. Since we can no longer fulfill your order we have canceled this transaction and issued you a full refund to your original payment method on 05//16.Depending on the policies of your card provider or financial institution, it may take between 3-10 business days for the funds to clear and be made available in your available balance.
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
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Hello. I have ordered shoes from Flightclub.com (Nike Air Max Classic BW, payed in total $135.00) and I got charged, but then I got an emal that unfortunately they cannot proccess an order as they cannot proccess my credit card. However, I got charged and they advised me that My money will be reimbursed in a few businesses days but it’s been 11 days since I ordered but still I haven’t got any refund yet. I’ve placed order on May
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To optimize the processing speed and order accuracy we use a third party verification system that automatically approves or declines web order transactions for us. The verification system does not provide us with specific information as to why they declined a transaction. Although they verify all the information you submitted on our website, which includes, but not limited to, Cardholder and Recipient’s name, Card’s billing address, Email address, Telephone number, IP Address (Internet Protocol Address), etc.
Since this amount was never removed, it should fall off of your statement. That said, depending on the bank, it can take up to 7 business days (Monday-Friday) for the amount to be released.
We suggest calling your bank to make sure that the amount is in a pending state. In the event it isn't or doesn't drop from your statement within 7 business days (Monday-Friday), please don't hesitate to let us know and we'd be happy to take another look into what's going on.
We sincerely regret that your shopping experience with us was unsatisfactory. Your business is very vital to us, and we hope that you will give us another chance. Since your order attempt failed when using a credit card as your payment method, we recommend using our other payment option listed on our website, PayPal.
Please let us know if you have any additional questions or concerns, we’re always here to help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is not satisfactory to me in general.
I still haven’t received my refund from flight club company and it’s been 13 days already
Just as a reminder - the product I wanted to purchase wasn’t available but I still got charged fully and haven’t got a refund for quite long time. I’m afraid that Flight Club retail shoes store is scam!!
Sincerely
I ordered a pair of Nike air huarache run ultra triple black sneakers size 9.5 from flight club.com for $115.00
on May 2019. I got the sneakers on May *** 2019 delivered to my home from ups. Upon opening the package and looking at the sneakers I knew immediately that they were fake. They are not real Nikes and I am very upset. I bought the shoes thru a company called afterpay that allowed me to finance the sneakers in 4 payments. It's not fair that I should have to continue to make payments every two weeks and the sneakers are worthless.
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We want to assure you that we do not sell, accept, or otherwise deal with fakes, “grey market” items, or factory variants. We guarantee that everything you purchase from Flight Club is authentic and new.
All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity at multiple checkpoints. The consignment team is trained to identify any and all inconsistencies, and our policy is to decline items that do not meet our standards. Our fulfillment team re-inspects the sneaker prior to shipment for defects and flaws beyond the normal variations in manufacturing.
The pair of Nike Air Huarache Run Ultra that you purchased met our selling standards for brand new unworn authentic merchandise.
If you are truly unhappy with your purchase, you may reconsign the shoes with us as we are unable to honor a return and or exchange. We encourage you to register at ***. That's the central location for our consignment operations. You can arrange a quote for review for our consignment staff there and someone will review and respond with more information.
To learn more about consignment, visit
ORDERED SOME SHOES THAT I NEVER RECEIVED AND WAS CHARGED FOR THEM
Upon further review, it appears that *** has denied the claim since they were unable to contact you. In the meantime, we have disputed their claim results. Please note that disputes may not lead to a guaranteed resolution. *** may be calling you to confirm your claim. If they are unable to contact you, they may deny the claim. If *** denies the dispute, we will kindly ask that your contact your card-issuing bank or payment provider to seek a resolution.Please feel free to follow up with us via your open support ticket in 3-5 business days for another update.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First they told me that their insurance would cover it and I needed to fill out an affidavit , Ive filled out and returned the affidavit and im still being charged for an item that I haven't received
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I already contacted them and they've said we have to come to a resolution because you guys took the money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
is still investigating your missing package claim at this time please follow up with us at the end of the day on Friday.
There was a purchase made on Flight Club using my card WITHOUT my authorization by someone else and I proceeded to cancel the item by emailing their "24/7" support email. I emailed them within minutes of the ACCIDENTAL purchase around THREE different times that Saturday night. I followed their guidelines with the emails and waited for them to cancel my order and receive my money back but they proceeded to send me an email Monday morning telling me that my item has shipped. I then got an email from their "24/7" support stating that it was too late to cancel my item and that it had already shipped. If their service is indeed "24/7", why did they not acknowledge my email and cancel the item before shipment. The item was ACCIDENTALLY bought Saturday night and through Sunday to Monday my emails were not acknowledged by their customer service as they said it should.
All requests for cancellation must be processed prior to packaging your order. Please note that all sales are final, we do receive a high number of inquiries daily, and we process each ticket as we receive it. Since the package has already been delivered we are unable to cancel order ***. If you do not wish to keep the Air Jordan 13 Retro "dirty bred" you have received, we encourage you to begin a consignment relationship with us by visiting
I ordered sneakers for my daughter from this company. They continue to send me fake tracking number, there is no way to call them. I have emailed them 10 times and still have no sneakers or information. The sneakers were $165.
Hello ***,
Thank you for contacting Flight Club.
Orders typically arrive within 1-2 weeks for domestic shipments. Your order was recently shipped and is currently In-transit and scheduled to be delivered 5//19 by the end of the day per the shipping courier. I have linked a copy of your tracking below for your convenience:
***
Please don't hesitate to contact us if you have any other questions or concerns. We do hope you love your new kicks!