Flight Club New York

I have placed an order on *** for a pair of basketball shoes (order number ***) on 7//2018. The shoes were listed as Brand New condition on the website when purchased. When I received the shoes on 07//18, I found that the sole on the left shoe is delaminated. The shoes come without any hangtag on it. But I can find the UPC code on the shoes matching the UPC code on the box proving the shoes are indeed associated with the box. I immediately emailed *** on Sunday and pictures showing the defect and states that fact the shoes come with no hangtag, but can still be proven to be originated from flight club. On Monday (7//18) they replied saying they will not honor my claim because the lack of a hangtag. This is highly unacceptable and dishonest business practice, because I have all the information needed to prove the shoes are indeed from this purchase and it arrives at a defective condition that was not stated in the listing. I need a full refund for this purchase.

Best place to buy Authentic sneakers. With all the fakes out on the market it's easy to get burned, but so far I have not received any fakes when buying from flightclub. That's the most important thing when spending money on limited shoes. They are a little more expensive than other resell platforms, but i'd rather spend the little extra money knowing I'm getting something Authentic and piece of mind.

To whom it may concern,

I received my order for the Yeezy Boost 350 V2 Beluga's, upon opening the box I saw that the incorrect pair of shoes was in the box. We got sent a size 10.5 Yeezy Boost 750 inside a Yeezy Boost 350 V2 Beluga box instead of the correct shoe. The shoe's that I received were an entirely different pair and have the Flight Club tag on them, so I am aware that they are a product of Flight Club. I have contacted them 5 times and the issue has not been resolved. I purchased this shoe using the payment plan offered through Affirm. I have yet to be charged the first automated payment, which will be billed in March.

I had consigned an item with flight club and they chose to use a third party to return my item to me. I never received my consigned item back because the third party *** that flight club chose to use to deliver my item delivered my item to the wrong location and to the wrong individual. I contacted both *** and flight club for months and *** told me they were in the Erin's for delivering my item to the wrong person but being as I wasn't the person that sent the item I couldn't put the claim in for my item that was missing. I was informed by *** that only flight club could put in the claim for my item. Flight club continues to tell me that they can't do anything even though I've spoken directly to the customer service department and also provided flight club with all of the information needed to put the claim in along with multiple conversations where *** admits their wrong doing and flight club basically said sorry *** is saying that it is after their claim window and they can't help me so I'm just out of an item. I know for a fact that isn't the case because I've spoken to the individuals from *** and flight club continues to not reimburse me for my cosigned item nor has it followed up throughly with *** so that I may be reimbursed for them delivering my item to the wrong person and wrong location. I can provide the recordings and all information provided that I've gathered from *** and have provided to flight club that proves their total disregard to my claims and unwillingness to correct this mistake that *** the third party company that they decided to use has made because my agreement was made with flight club and it is their responsibity in this business transaction where they are liable to fix this error.

I placed an order for a pair of shoes for my daughter on 01//2018. The shoes were supposed to arrive on 01//2018. I checked the tracking on the shoes on 01//2018 to notify the merchant to let them know that there’s a clearance delay on the tracking. Initially I was told that it was an issue that I needed to resolve. I called Fedex and was told the sender has to resolve the issue. I called Flight Club back that same day and was told by one of the reps that the issue would be resolved in 24 hours. I sent in an e-mail on 01//2018 to explain to them that the issue wasn’t resolved. I wasn’t able to get through on their line. I’m pretty sure other customers were having the same problem. I requested on 02//2018 by email to cancel my order and was told that they would try to cancel but they would have to give me a gift card. I requested to not have a gift card sent to me and that I wanted a refund on the merchandise that I’ve purchased. They're lack of communication and quality customer service is unacceptable. It's been less than 30 days so I would like a full refund.

I purchased a pair of Air Jordan 13gg “gs” hyperpink shoes for my son for Christmas upon opening the shoes we noticed a rip on the tongue of the shoe. I contacted them the next day but got no response I then emailed them about the defective shoe. After about 3 days I received an email saying they needed pictures of the shoes with the box and tag must still be on shoes which it was. After a week of not hearing from them I contacted them and was told they would get a hold of me through email to solve the problem. Never heard a thing from them I called again and was told my email has been escalated and was being looked over. Still no response from them I’ve emailed probably 10 emails already and nothing has been done. I just want my money back and this nightmare over with. Thanks for your time

I ordered a pair of shoes for my son on 1/6/18, when I recieved my order on 1/10/18, it was clear that the "tamper-proof" tape had been sliced and then packing tape was replaced on top of the sliced tamper tape. When I opened the box there were no shoes inside. When I called Flight club, I was advised to call *** and file a claim, which I did. Then I was told that the investigation will take 8 business days. Ridiculous!! I have such a bad feeling about this company now.

I ordered a pair of sneakers on line, Flight Club created a *** label charged my credit card but never took the sneakers to ***. We called several times and the two people who answered Ivory and Conner were unprofessional would laugh and pretty much told us too bad and to just wait it out. The would not return calls said there was no supervisor to speak to, we could not call the store directly that it did not have a phone. This is a scam. My son saved up his money for 4 months to purchase a specific sneaker, I understand that it is not the worst problem in the world I just don't want this to happen to other unsuspecting people.

Bought a pair of jordans in December 2017. Not impressed the box looks like it had been kicked around the warehouse and the shoe tissue looks like it was used for toilet paper!!!

There is a good reason why this place is rated an "F" in the Revdex.com. I wish I would have checked here before ordering my son his shoes for Christmas that were sent in the correct box with the wrong shoes. . . unbelievable! I usually get all my christmas online gifts from ***, who by the way stands behind their merchandise and has great customer service, especailly compared to this place. I've called several times to Flight Clubs customer service number to be given the run around about how they (the escalate department) is still following up on the issue of them sending me the wrong shoes! I will never order shoes from this place again! I will also be sure to spread the word on my social media about how this place has the worst quality assurance and customer service I've had to experience in a long time. NEVER AGAIN! I'm sure I will be back on this site filing an official complain before end of this month.

I recently purchased from Flight Club for my first time. Decided to buy the yeezy sneakers, found two pairs I like that totaled close to $1,500. Roughly 3-4 minutes after I submitted the purchase and charged my personal checking my boyfriend asked “ you ordered those shoes in MENS sizes right”? I had NO idea That you needed to do this so I immediately called and canceled the order since they didn’t have the new 71/2 that I needed when converting the sizes. The customer service rep assured me I would get a refund and to wait for an email. Two days later I reached back out to follow up and was told a completely different story that I would only be receiving a gift card and NOT a refund. I absolutely escalated the matter and requested the manager contact me immediately since my order was canceled before the order would even have the opportunity to be processed, no shoes has been shipped so WHY would I receive a gift card? Long story short the manager never called, I never received a gift card or refund of any sort and it has been 7 days since I canceled the order. I have NEVER experienced this type of fraudulent type activity from any “reputable” company and I seriously urge all customers to read this and consider the risk your taking when ordering online from this company. This was absolutely the worst experience I’ve ever had for such an expensive purchase. Flight Club could have kept me as a life long customer but couldn’t have handled this situation more poorly. Warning to all.

I physically dropped off my shoes at the NYC location for cossignment on 12//17. I WATCHED as the gentleman at the counter conducted an authenticity check and scanned my consignment papers. It was here that I noticed that he was having trouble scanning the paper and processing my shoes. The overall process took twice as long as the other people who were also bringing their shoes to sell. My friend who brought in shoes at the same time I did instantly received an email confirmation that his shoes were received while I did not. To this day my submission on the flight club website is listed as processing even though I dropped off and WATCHED them accept the shoes almost two weeks ago. I have contacted flight club through multiple channels including their email support and phone support and have not been given any resolution or explanation to what happened to my shoes, just a standard run around and misunderstanding of my situation. This is very bad for my trust in flight club since it is supposed to be a place that you trust to drop off your shoes to sell.
For clarification :
It was not SHIPPED. I physically dropped it off at the NYC location IN PERSON and watched the worker SCAN and accept my shoes. The person scanning it seemed to have trouble with my submission and took twice as long as the other people around me. Again, I did NOT receive an email confirmation after I dropped off the shoes and is still listed as processing on the flight club website. There is currently nothing that confirms that my shoes are at the flight club NYC location. Please understand my frustration and help me solve this issue since it is almost two weeks since this incident has occured and I am nervous that my shoes will never get back to me.

December 2016 - I listed a pair of sneakers to be consigned at Flight Club.
November 2017 - Having not made a sale, I requested the listing to be cancelled.
January 2018 - My listing has been "Pending Cancelled" for months!!! I have sent numerous emails and phone calls and I haven't even heard from Flight Club regarding when I will receive MY OWN PROPERTY!!!

Hi. This is *** I'm an international student so I'm not good at English so, please kindly understand that.
I bought shoes on December ***. The shoes arrived on the *** and I tried to wear them, but the sizes of the shoes on both sides were different. To be precise, the shoe sizes were the same, but the right side was bigger than the left side. It was a defective product. I asked some of my friend's and they said that the right side is bigger and visible to the naked eye.
That day was Friday evening, so I could not connect them.
When I called on Monday, they asked me to send me a picture and I sent several pictures.
I had to take a plane to Korea on the *** so I wanted to be solved before that but I could not get in touch.
On the ***, I got the mail and they concluded that they could not give a refund.
The shoes were defective. They have to refund it but they don't want.

The images were requested to verify that you did not receive to different sizes. However, upon reviewing the images, we have noticed the items are the same size. If you feel this is a manufacturing defect, we encourage contacting the manufacturer. The item is not damaged nor did you receive the incorrect size.

This is what they said.
I can send you pictures of the shoes if you want. Please help me. Thank you so much.

Flight Club is a consignment store for sneakers/shoes. I created a submission for four pairs of shoes on their selling platform, ***, on 12//2017

The four pairs of shoes were the Adidas Yeezy Boost V2 in sizes 10, 10, 9, and 8.5. The shoes are valued at total retail value of the shoes is $1,000 USD. The cost of sending the shoes to Flight Club was $39.60 USD. I sent the shoes via *** and the tracking showed delivered on 12//2017 and the package was signed by "Gallo"

I first contacted customer service via email at *** and requested an update on the submission. I received a response back on 12//2017 stating that the processing time is between 3 to 5 business days from the time the shoes are delivered.

It is now 12//2017 and I am still being told that processing times are between 3 to 5 business days as a response to my numerous emails/complaints

While weary of ordering from Flight Club, I carefully selected the pair of shoes (Adidas NMD R2 PK W White/Core Black). I also read the terms and conditions of the sale very carefully, as it stated that all sales are final. This was a huge red flag to me, considering the shoes were certainly not on sale, but went through with the order anyhow. Once the product arrived it was not the color I ordered, as they were wonder pink/core black. After being on hold with customer service for over an hour and still reaching no resolution, I was told to send pictures of the incorrect shoes, barcode, box, and hangtag via email to customer service. Additionally, I was told that I would be contacted within 24 hours. Awaiting a resolution from customer service, I received several emails stating that “they hoped I was enjoying my recent purchase from Flight Club”. Although I am completely aware that all sales are final, that should only apply when the customer receives the product in which they paid for.

I sent 3 pairs of brand new in box sneakers to Flight Club via ***. The tracking numbers indicate Flight Club received the shoes on December . Despite repeated calls and emails since the , Flight Club has refused to respond to my calls or emails. The shoes cost $220 each plus *** fees. I want the shoes back since they are sold out online. I no longer trust this company to sell the shoes on my behalf. ***#***

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Got a pair of retro raptor jordan 7's for Christmas they came in damaged and looking like they have been repaired in some way, the 23 on the heel of the shoe was cracked and was falling apart. Also some of the stitching of the shoe was coming undone, it looked like it has been repainted, how some of the paint was overlapping the other colors. Also alot of glue marks around the rubber sole? For the price paid little to no defects should have been on the shoes. Or it should have been clearly stated that this shoe has some issues. No returns or exchanges? what a business.

I placed an order on December 9th to gift a loved one for Christmas. You would think that by the December 17th I would have received notification that the sneakers were sent. WRONG... the account still stated that the order was "processing" despite the funds being taken from my account.
I called on Sunday, December 17th to inquire about the sneakers which were still listed as "processing". I spoke with a nonchalant rep that initially said it was due to the holidays but I was persistent and she realized that it was "weird" that it was not shipped out as of yet. She informed me that she would escalating the issue to management and they would get back to me within 24 hours.
By December 19th I still had not heard back from any one via telephone or email so I called your customer service line 3 times. The first time I waited 20 minutes with no answer, the second time 10 minutes with no answer and then the third another 10 minutes with no answer. That is 40 minutes of wait time!
I finally emailed customer service that replied with a prompt that I would hear back in 24 hours. TWO DAYS LATER...I receive the most LAZY reply that after 12 days they are only realizing that they are having fulfillment issues and would be issuing me a refund. When is that refund being released? No one knows because they didn't even have the decency to stipulate that in their *** poor email.
As others have written, Flight Club is a customer service NIGHTMARE.
I should have read the review first before ordering. Now 4 days before Christmas I'm without a gift.

On December *, 2017, I placed an order for Air Jordan 12 Retro sneakers size 15. The company charged my account $275.00 on this date. The online order stated that standard delivery was 1 - 2 weeks and I could expect delivery prior to Dec *** On December ***, I contacted the customer service dept. because I had never received a shipping confirmation. Customer Service informed me that the computer order still said "Processing". She stated she would send a search request to the warehouse which could that 24-48 hours. On Dec. ***, I contacted customer service, "Patricia" stated their was no response from warehouse. Dec. ***, customer service had no update. On Dec. ***, the customer service rep was rude and I asked to speak to a manager. The manager refused to investigate further and was unwilling to adjust the order to overnight shipping to guarantee Christmas delivery. December ***, I sent an email to customer service requesting my order be filled immediately and sent overnight as today was the day of expected delivery.