Flight Club New York

I bought these shoes from flight club originally, as a first time buyer. However when I received them they were too big for my feet, after revising my order I noticed it said "No REFUNDS" were applicable to shoes sold from the website. With that I researched a way of how people "send back" or sale there shoes through the company. Mostly good reviews I saw on *** and people saying the process doesn't take longer then 2 weeks my expectations for high and excitement for a refund drove my desire to set up the sells account with Flight Club asap. After setting up the account I realized shoes go in and out of the market fast and that the prices fluctuated. So I processed a few different submission forms before finding one which was up to what I originally paid for the shoes. Printed out the submissions label and the postage label and went the the ***. Got it sent off priority and received a tracking number, with that being said it made it to the submission processing locating within 2 days of shipment as it left the *** on November *** and was received at the Secaucus, New Jersey submission address sent to me via Flight Club, the tracking states that the package was left with a individual @11 am Nov 2018. I received nothing via my account on the sell FC website, prior to that I emailed the customer service link provided on the website on November *** 2018 to see if any updates available to me at this time. Then a miss Eileen reply to me stating that the processing time for submission usually takes from 3-5 business days after being delivered. I then asked is there anyway to see where it was in the process and emailed if she needed a submission number. No one responded until the 9th where I was directed to another lady Miss *** where she just stated the same as Eileen and that when ready I will receive an email with the listing. So I waited another few days as they estimated November *** I emailed asking for someone to advise me where my shoes are in the process again no one replied until the *** Eileen again confirmed with me that it has only been 3 business days and suggested me waiting for the following 2 estimated business days, I complied.My package was received on the *** I waited for updates until the ***. I emailed saying I haven't heard anything, Eileen responded what I believe to be automated response, that they are receiving high volumes submissions and that I will be notified as soon as mines is processed. I then waited another week and emailed on the *** stating this is my third time having to ASK for updates, where it should be a tracking or automatic updates on the sells page- no one responded. I wait again until the *** giving all information I had i.e tracking number, submission number, the style #, picture of the product, and time stamps of everything up until this point. *** then responded saying please provide email and name of the submission, which at this point makes me feel as though she is going in circles, as many times stated on every email my name and email address is provided. Along with my previous email with all the information she then asked for on the ***, so I forward on the email from the ***. She replies saying that the issue has been escalated please allow 48 hours at the latest for an update. I then waiting until the *** and email as I didn't receive any updates as she promised. They claim to be a 24 hour service where responses are to be made daily, however no one responded. I then email again on the *** stating I haven't even been acknowledge in the last 12 hours that anyone has received my email- NO ONE RESPONDS. Now on Dec *** I start asking for my shoes to be returned to me and wait for a response so that I may send my address securely and the process will be a speedy one with my issue being priority- NO ONE RESPONDS. I waited another week Dec *** requesting updates or for someone to advise me of the escalated issue *** put in on the *** Nov- NO ONE RESPONDS. Keeping it all on the same ticket as *** said, I send another email on the *** stating that no-one seems to be taking my matter seriously and asking for a audience so that I may sell my shoes else where with the safe return on the pair I sent them- NO ONE RESPONDS. Dec *** now with threat of going to the Revdex.com about a complaint- NO ONE RESPONDS.My issue is that it shouldn't take several weeks 2 months and a week to be exact to process my submission even with the benefit of doubt that it might be due to the holidays, that doesn't explain why no one is replying to my emails as I sent it to all of the provided customer service emails on the FC website.

I placed an order for the Jordan 11 retro Concord on December ,2018 and still have not received the shoes. The only email I’ve received is that order is PROCESSING. I need to have these shoes by Christmas for my son and I feel like I ordered them in enough time to have had them by now. My ACCOUNT has been charged, I’ve emailed the company twice and NO RESPONSE!! I need to know what’s going on with my order and deliver my package or refund my money.

I ordered my son sneakers November , 2018 and I waited for shipment date and nothing, so I had to send emails which I have all of them because they dont even have a number to call its by email. In the email it states that I should receive a email with shipment date to please have patience because they had alot of orders no problem, I wait. 2 Weeks pass and nothing I send more emails emails states same thing. Then December , 2018 almost a month later they say sorry for the delay but we dont have that shoe in your size we. After they made me wait so long and I already had gotten charged $270 dollars for these sneakers and it was a present for my son for Christmas reason I ordered in November was so I can get it early. I dont think this is fair, I want something done.

By far some of the worst customer service, I have tried countless times to find a phone number to call but it’s out of order and I have sent several requests through their customer service. I ordered a shoe on 12-11 and it’s been about 10 days with no updates or nothing it’s still in the processing phase. I just need this shoe before Christmas and they’re website advertises 5-10 days for standard shipping in the continental US but that is most definely a lie. I need this shoe or an update at the very least. Somebody please respond to me or I will simply have to negatively rate this company every day until I have a response.

If I could leave no stars I would ! Sorry service don’t respond to emails and conplaints! Don’t BUY FROM THEM !!!!

I've ordered from them in the past and had no problems, which is why I ordered from them recently. Well my sister and I ordered shoes the exact same time, like we were literally sitting next to each other ordering them. She received tracking information last week for her order and her shoes will be here today and tomorrow. I haven't received any type of email about my order. My problem is that I've tried to reach out to them to see about my order and/or to cancel it if it hasn't been shipped because I found them elsewhere and I wanted them for my son for Christmas and I didn't want them to be a double purchase. I have emailed them, contacted them on facebook, and called the number which is disconnected and nothing. I wish they would do a better job at contacting their customers.

I have a seller account with flightclub in which I use to consign and sell sneakers. On 10//18 I requested to have one of my sneakers returned to me since they were not selling at the time (sz 12 Solar HU Glide M). I was provided a tracking number, but was never sent my shoes back. I have requested shoes back from flightclub before and after this issues has occurred with no problems. for some reason this specific time there seems to have been an issue, Either my shoes was sold before I mad the request to retrieve them, or mislabeled and there no where to be found/ lost in the warehouse or was shipped to another seller by accident i'm not sure. I suggested to have my account credited as if the shoe was sold at the consignment price the shoe was listed to resolve the issue at hand but was not responded to. I have contacted flight club multiple times in regards to this specific pair of sneakers with no real response to the status of my sneakers.

I ordered a pair of shoes on *** Dec and the transaction completed at same day. But the order is still "Processing". On the FAQ and terms of services it says that "Domestic orders usually arrives within 5-10 days" and "Processing time may take up to 7 business days", this company did not satisfy either of them. From yesterday, I have sent 4 emails to their customer care (24-7 by their website) asking what's wrong with the order but no reply being sent to me.

I ordered a pair of shoes online on December *** and it said they would be shipped that day. I have e-mailing the customer service because I have not received my shipping information or any other notifications. I am getting no response from the e-mails and the only phone number I can find is disconnected. These are for a Christmas present and it’s very disappointing that they would take $320 out of my account and not ship my product. The customer service is bogus.

I placed an order with Flight club on December , 2018. I recevied an email with my order number and to this day December , 2018 my order is still processing. No shipping details or anything. Ive tried many times to contact them through email and have not gotten a response back. I tried calling a number they have on there social medias and says the number is not in service.

I placed an order for the concord 11s order number *** on Friday 12//18 under the condition listed on the site that the shoe would ship same day. There was an additional shipping fee. Today my order is still stuck on “processing”. I have sent MULTIPLE emails only to have received no reply regarding my order. No phone numbers work. This seems like a scam because payment had been taken out of my account when the order was placed and this was a Christmas gift. I have requested that this order be cancelled IMMEDIATELY and I be refunded. I will NEVER do business with flight club again. This is ridiculous. CANCEL my order and refund me. Order

Hello,
I have been trying to adjust my listing price but its not allowing me, its saying I have to wait till 24hr. its been 1 week now and its till not allowing me to adjust it,.I contacted customer service about this issue and I was replied that this case has been escalated to the right people and I would hear a response in two business days its now past 1 week.
what is going on ?!
This shoe has been listed for over 35 days now, on your website it says a size 12 is not available but my shoe is a size 12!, but you sold a size 12 three days ago.
My
Stock number is : 2714838
Style is : ***
Model name :

On December *, 2018, I placed an order for a pair of sneakers. The sneakers were received very quickly within a day or two. Upon inspecting them, I noticed that the right foot sneaker was damage. I emailed flight club on December 9th to report it and received their response requesting photos showing the damage sneaker, the tag, and bar code. I provided the information and was told that my request ticket # would be escalated and that I would hear back within 48 hrs. It has been almost 10 days and I have not received a response nor have my emails requesting status updates been responded to. I honestly did not expect this company to ignore messages and not stand behind there product. This is not the first time I have ordered from them, but it will be the last one if this is not resolved. The sneakers were intended to be a Christmas gift and it is not only embarrassing, but also disconcerting to have to explain to my grandchild that his gift is damaged because the merchant does not want to reply to numerous request for resolution.

Ordered a pair of sneakers 11//18. Paid $360 and flight club took the money before they even sent me the sneakers. After waiting a week, I proceeded to contact customer service via email. I was sent a generic email stating that there was a delay in delivery due to the holiday. It has now been 3 weeks since I initially put in my order , and I am still receiving the same generic emails in response. There is no working contact number for me to call and no one replies back with any updates at all. I feel like I’m being scammed.

I placed an order on 11//18 I received an email confirmation stating my order was received. Their website states that orders will be completed within 1 to 2 weeks and will receive a email with tracking info. However, I have emailed the company 3 times in regards to my order status as payment has been processed but order status still states "processing" I have received had 0 communication with any one from the company. The number on their site is disconnected and I cannot get a hold of anyone via email.

I placed an order on December ***. It is currently still processing which means it has not been shipped. I’ve sent several emails to cancel this order as the website instructs customers to do. I have not gotten a confirmation of cancellation or any response. I’d like confirmation of cancellation and a full refund. I have contacted them within enough time for them to issue me a full refund as this item has not shipped. Thank you for your help.

I purchased shoes from flight club online on December *** The money ($380.00) was immediately taken from my account. It is December *** and I have not received any indication of shipping. I sent 3 separate emails to customer service and have not received a response. The only email contact I received was to let me know I had the very same shoes sitting in my cart unpurchased because I wanted to see if they were still available. The shoes are still available on the website but at a higher price.

Can I provide less than one? I've emailed customer service (brandon) over and over regarding my order (***) - two pairs of shoes ordered on 12/12, and all I get is a canned/copied and pasted response; two days after each request. All, I need to know if these shoes will be here for Christmas or not. If someone would just take 30 seconds they could let me know, but that seems impossible. So disappointing.

I place an order on their website on 12/*/2018. According to their website it should take 1-2 weeks to receive your product if it is domestic. I have contacted them numerous times to no avail. I would like to received my item before Christmas as it is a Christmas gift. My order number is

I waited over a week to have my item shipped I emailed the company twice one for shipping status and waited 2 days nothing the second time was to ask for my order to be cancelled and a refund again didn’t get a response I called the company the number was disconnected . When I again emailed the company and told them I would dispute the charge with my bank and file a complaint with the Revdex.com they responded and said they would put in a request for refund and would refund me when they were ready to . I believe I shouldn’t wait for them to decide to refund me since they took the money right away I emailed them today again and again no response