FlightHub

I have a negative review with Justfly. I booked a ticket with Justfly and had to cancel. The agent on the other line said the original charge to cancel the ticket is $150.00. I was debating to cancel it, he said he would discount the cancellation charge to $100.00 if I cancelled that day. I was charged the original $150.00. I called back to inquire when my $50.00 would be credited, the representative on the other line said they would not be able to do that. I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business.

I booked a ticket with JustFly.*** in February 2017. Two weeks before my trip in December 2017, I realized through the airline app that one of the flights had been discontinued and I was placed on another flight that landed AFTER my international connecting flight (on the same itinerary) took off. I first called the airline who was unable to help because the flight was booked through JustFly.***; when I called JustFly.*** I waited on the phone for over 30 minutes to speak to the first person - supposedly due to high call volumes, however there was nothing unusual about the time that I called. I was then transferred 3 times and they still were unable to resolve my issue. They promised that the issue would be dealt with within 24 to 48 hours and to stay by my phone and email. I was never contacted. 44 hours later I called back, waited for another 45 minutes on the phone to get it resolved. There was no apology, no explanation as to why nothing had been resolved on my previous call, and again an obscene wait time to resolve. As a travel agent, they should have flagged that the flight itinerary was no longer valid and resolved it directly with the airline. They also should be able to resolve something of this nature over the phone if they are not going to be proactive. And they most definitely should not have 30-45 minute wait times to speak with someone.

“Don’t Trust Justify”
My wife and I, both senior citizens, received terrible service during the last part of our Alaskan vacation booked through Justfly. Our destination was our home in suburban Philadelphia, PA. Our flight from Vancouver B.C. to Newark, N.J. got us close to home. However to our surprise, the last leg of our journey to Philadelphia was not by plane but by Amtrack. Our tickets indicated a layover in Newark, N.J. and then a *** Flight to Philadelphia; but apparently there isn’t, and never was, a flight from Newark to Philadelphia, thus our dilemma. We wound up taking a train to downtown Philadelphia (lugging all of our heavy suitcases) and then took a taxi across town to the Philadelphia airport to get our car. Nothing in our booking confirmation indicated travel by train, or taxi for that matter. Maybe Justfly should change their name to Justfly and Amtrack.

Buyer beware,
My wife and I purchased tickets in April for December flights through JustFly.***
We called 5 days before our flights to update our FFN and the representative said our flights were on time and transferred us to have our FFN updated. The new representative informed us she would not be updating our numbers and that our flights were canceled since *** filed for bankruptcy on August 13. The representative then advised we would not receive any of our money back and there was nothing else JustFly.*** would do for us. After taking a breath after receiving all of this information I explained they hadn’t done anything for us, so saying they “nothing else” is invalid. I spent 2 hours and 27 minutes attempting to escalate the claim to a manager, but the supervisor would not transfer me to the next level and went as far as to say “I am the last person on the face of the earth you can speak to within JustFly.*** regarding this matter.” I took this as a death threat.... I have traveled around the world several times with 15+ airline services over the last 20 years and this is the worst company I have ever dealt with. Do not book with JustFly.*** and be sure to tell your friends and neighbors, Do Not Book Flights With JustFly.*** there should be an option to rate JustFly.*** as -5 as they do not rate the 1 I am required to input.

I wish I never discovered this website. when the fall semester started in september I was ecstatic to visit tokyo my dream since 5th grade. I now realize my dream is crushed because of just fly. I made the first mess up of not buying the ticket directly from the airline, however the issue was that I forgot to add jr to my last name on the ticket. so the customer support team over and over again puts me on hold for hours, saying to me their on the line with air china and are going to solve this for me. every time, it was sorry sir you have no option but to cancel- over 2 letters? understandable, but the cancellation is the tricky part. they told me ill get back 500$ out of 780$ and now they are telling me the airline will take away 400$ so ill get back 300$ only. and to top it off, I have to pay them 100$ to get the refund. They destroyed a college freshmans dream. I want them shut down, as they do NOT know how to operate professionally. They are thieves. I asked for a supervisor and the lady that constantly told me to cancel , cutting me off over and over, she freaked out and told me theres no supervisor and no email, no name, number, nothing. just told me to call back in 2 hours. Let this be a heads up for anyone reading this. Im going through it now and it sucks. But I keep my head up.

RUN AWAY TICKETS ARE NON REFUNDABLE AND THEY WILL STEAL YOUR MONEY!.. RUN AWAY!.. THEY USE TO BE A GOOD COMPANY NOW ALL TICKETS ARE NONREFUNDABLE AND THEY WILL CHARGE YOU FOR CANCELLATION FEES DIRECTLY FROM YOUR ACCOUNT APART FROM THE TICKET.. RUN AWAY I HAVE BEEN BUYING TICKETS FROM THEM BUT TODAY IS MY LAST TIME EVER BUYING FROM THE.. JUSFLY YOU JUST LOST A GREAT CUSTOMER!!..

Fraudulent activity on my credit card, tried to address with merchant (just fly) who informed they could only correct fraudulent activity if they charged me $75 for a $360 transaction.

Had to go through my credit card agency. Will not use this business gain.

Booked a flight through justfly. I had to cancel the flight. I paid the 75 dollar cancellation fee and was issued a 465 credit toward another flight. was told by the rep that I could use it on ANY other flight within the us or canada. went to rebook my flight the following week using my credit and was informed there was a 200 fee to use my credit issued by the airlines (united). was NOT informed of this when cancelling. contacted united supervisor to ask about the 200 airline fee. It was not true. Kept the UA super on hold while I 3 way called a super at justfly. When confronted with this inaccurate information and blatant withholding of information, the justfly supervisor pretended that she could not hear me on the call and dropped it. Luckily United supervisor got to witness the whole conversation and helped me remedy my issue. BUYER BEWARE when dealing with justfly.***.

I ordered a flight on Justfly, on reputable airlines. All the flights throughout the website were at exactly the same price, $341.10, which seemed strange, but to my advantage. I checked a few more times. Seeing the perfect flight I wanted, I submitted my reservation and credit card number. Somewhat later, I received a receipt from Just fly a receipt for $421.05. I went back to the Justfly website to see if I had made a mistake. I did that three times, and each time the price was the same. So the Justfly website was faulty.
I subsequently emailed Justfly, and the response was that prices change. To be sure they do, but this was a matter of a broken website. The website was working enough to make the reservation, but not to honor the price listed. Justfly overcharged me $80.95.

Doing business with Justfly.*** has been a hard, expensive lesson. After scouring the web for a deal on plane tickets, Justfly's prices kept popping up. I went to their site, plugged in the dates, and a cheap fare came up. It's important to note how the information was displayed: the price was huge, the dates were small. I took the deal, went to my inbox to review itinerary only to find that the dates were wrong. I went to the site immediately, tried to cancel the purchase. I was informed it would cost $200 per ticket plus the difference. When I explained that the dates were not what I had entered, they said that their *search enginescans for best price AROUND the dates requested. So I had not looked closely, trusting that the dates I entered would be the dates searched. Not so. When I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money back. No, I would be forced to do business with this company, because they would only issue a credit. They kept saying their policies were in line with airline policies. I said if that were true, they would have allowed me to cancel when I first noticed the error without penalty. Silence on the phone. I talked the agent down to $50/ticket to cancel. Now I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the credit. Reading other reviews here, who knows what other scam they will try to pull when I try to use the credit. I feel soiled by this transaction.

My experience with this company was completely awful from start until finish. First their site says you can make any changes for free within 24 hours I tried to make a change within 10 minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could do. The day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutes. She then got back on the line and said no supervisor would be available for 45 as they were all “busy on other important calls” I told her I didn’t mind waiting. She placed me on hold for one minute and then hung up the phone. No one from the company called me back about my complaint. I warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for me. The deals were much better going through the airline also when I found out after making a purchase. Lesson learned . This experience is from November 2017

I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***.
Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowances. They advertised the fare as a traditional economy-class ticket.
In seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carry-on bag may be checked, free of charge, on intercontinental flights.
TAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class fares.
Again, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was not.
In communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious example.
In trying to rectify the issue with Justfl***, I spent hours on hold over the course of a week. Certain agents agreed to process a refund for the excess baggage fee I was charged, but then never did so. I would call back and another agent would refuse altogether. When one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave up. That, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptable.
Lastly, the company seems to be using extremely excessive wait-times (in excess of 3 hours in one instance this week) to dodge customer complaints. Customer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors.

I'm writing today to share my experience with JustFl***. Before I go into details, understand that my experience with their customer service agents was horrible, including the manager. This was my first, and will by my last time, booking through this third party site.
Early Nov. 2017, I booked a flight to Aus. for my mother . After searching around, Justfly seem have a good decent priced airfare. So I decided to book through them. Unfortunately, I made a mistake and did not look at the layover time (23hrs to be exact)on the returning flight. And sadly, I didn't realized the mistake until mid-day of the following day. However, there was a 24hrs cancellation time frame. So as so as I got home I jumped online to do my cancellation. As I was going through the site, I saw that I could actually do a flight change, instead of cancellation. But the price to do so was $350.00. And the price to cancel, $75.00. I was a bit puzzle and thought maybe I had misread or enter something incorrectly. So I called in, just to confirm if what I'm seeing online is correct. I was a simple yes or no question. If it was yes, I would just hit cancel and re-book another flight for my mother immediately. But what I thought to be a simple call, turns out to be a nightmare.
The first agent that I encounter instead of answering my question, kept asking for my booking information. And instead of asking for all my info. at once. He would asked me a few question, than placed me on HOLD. It took 2 to 3 holds for him to finally get down all my info. After a lengthy holding time with this agent he than come to tell me he doesn't have answer my question and have to transfer me to another agent. But what he did tell me was, "Don't worry ma'am, we can do it. We will take care of you." So he place me on hold, again! And transferred the call.
Second agent finally answered, again requested for my booking info., than 'HOLD'. Picked up and asked me two question, to why I'm calling, than 'HOLD'. Picked up again, asked me a few more questions, (but never let me fully finished), than 'HOLD'. Every couple of questions, I get put hold. It's like they have know knowledge in there products and procedures, so they have to place you on hold to ask someone for the answer. I was place on hold 3 times from this second agent, it was now 35-40 into the call, and I was getting tired of these lengthy HOLD's. So I told her no more holds. I asked my questions (completely) and told her I simply need to know if the price I see online was correct or not!? So I know to either cancel or just re-book. And she finally came to telling me yes, that the price is accurate.
Because I was already on call with them, I asked her to help me cancel the flight and re-book. But her response to me was shocking. She told me if I want to cancel (at that time), cancellation will cost me $400. (Woe What?!) Yes, I was very confused and asked her how did it go from $75 to $400? Her response, "Well ma'am you have exceeded your 24hrs time limit for cancellation!''. I explained to her that I called in way within my time limit, and was seeking for a simple answer to my question, but due to numerous (not to mention lengthy) holds, I was placed on, it through me over my 24hrs time frame. Non the less, I believe my time should of been honored since I did called in prior to the expiration of my time. But she didn't care. All I get is, "There's nothing I can do. You had exceeded your time. If want to change your booking it will cost you $350, and cancellation will cost you $400. What do you want to do?" So I got frustrated and asked to speak with a manager. Again another lengthy HOLD!!!
Manager came on, and I was surprised to receive such poor customer service from her. I honestly don't understand how she became manager. As I tried to explain to her my situation, I realized she didn't seem to care. Her first respond was, "My agent did not do anything wrong, she is right you have exceeded your time and there's nothing we can do!" I went on to explained her that I spoke to another agent prior to speaking to this current agent that transferred me to her. Instead of looking into it, just did a quick response, "I don't have and record of that! So what would you like to do ma'am? Do want to cancel for $400 or change your booking for $350?"
Wow, I am speechless. I feel like I had just been robbed of my money. I feel that they purposely placed you on this lengthy holds so you can exceed your time so that they can charge you a hefty price for making any change or cancellation.
So my warning to everyone. Yes they may have a slightly cheaper price than other third party sites out there, but they are no friendl***pany. It's either their agents are poor trained, and is completely incompetent. Or they are trained to (how I see it), rob you of your money. They do not want to help you in any way and only quick to tell you, you need to pay more .
Sadly, I could not afford to make any changes to my mother's flight, and now she will be stuck at an airport for 23hrs due to the layover. In most cases, if it was me or anyone who speak English well or had travel alot, it wouldn't be a problem. But my mother is do not speak English and is traveling for the first time by herself. I worked so hard to save enough money to send my mother on what should suppose to be joyful trip, now to turns out to be such a nightmare. Only because I couldn't get any help from the 'company' to adjust a simple mistake. Something that could of been fix in no more than 5mins. tops.

I had the worst experience this evening with a “Support” person named ***. He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he did. He wouldn’t stop and I kept asking to escalate to a manager and he was very rude. I had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl*** as I had booked my flight and hotel through the site for my recent trips and thought it was a good service. Boy, was I wrong! I was badgered and treated horribly for everyone to hear. As the Director of Human Resources for a 680 person firm, I fly with several colleagues every month to our NY office. I will never use this service again. EVER. I am extremely upset by this and for some reason my survey link has been disabled as well. The agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longer. This is unacceptable. Worst service - plus I was transferred to 4 people before that support person got on the phone and each one was rider than the next. They want your money but in no way will help assist with issues. Horrible.

I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness. They gave me a credit and charged me a cancelation fee for each ticket. When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was given.
I was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation.

I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet. (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $75 fee for total of $356. Received a confirmation e-mail. His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf#. so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help me. So here I go and call justfly-big mistake-i was bounced around on the phone with 4 different people all difficult to understand for 1 hour and 43 minutes. It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again. I in the meantime looked at mt CC statement to see if they had actually charged me. They charged me $75 for making a change but then never, made the change nor booked my new flight. Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight. They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly 2 hours of my time. I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $75. I still don't feel it is enough. I will never use this service again.

I have a family member with cancer that was sent to FL from Puerto Rico, due to the recent hurricane Maria, and I am calling the company to change my reservation and receive a refund or credit because we can no longer fly to PR since there is still no electricity, water and my aunt is.no longer there. the company asked for papers that I already submitted from my aunts doctors yet they are giving me the runaround to give me my money back. I have been in touch with this company for weeks about this situationand nothing has been solve. Company is taking advantage of a bad situation and I would like to make a bad review due to this situation. It is unfortunate to take advantage of such horrible and unfortunate situation that as happen to Puerto Rico and to us that we're stuck there for almost two months due to more people trying to take advantage by selling tickets three times more the original price.

Justfl*** does not care about their customers! They state on their website we had 24 hours to cancel our flight. When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within 7 days. Nowhere on justfl*** was this specified. I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges. What choice did I have? I have to fly out to get on my cruise. I called the airline and they told me to contact justfly.com. I got to a supervisor at justfl*** who did not help me and kept interrupting me. He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!). I asked to speak to his supervisor and he told me he is the supervisor. I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls. What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days. A flight that originally cost me $492.00 round trip is now costing me $722.00. This business must be shut down!

We booked our flights through justfly and realized we needed to make a change to our departure date. Their website says worry free cancellation within 24 hours. That’s not the case at all. Within 12 hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within 7 days of our flight. Our only option was to cancel and lose half our ticket costs (about $250 but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flight. Which was about $170. We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a third. We should have pressured them and said their website didn’t say anything except 24 hours and we are within 24 hours (12 actually) and we will have a full refund with no extra charges because that’s what their website said. After two days of dealing with the airline company and justfly I’d rather walk. It’s 1000 miles.

TLDR They’re awful and I’ll ever use them again. I’ll tell my parents and five siblings not to use them either. My mother in law has six siblings. We will let them know too.

I want to share my negative experience with the JustFl*** company. I have purchased air-plane tickets 11/21/17 with the travel insurance. On web site they promise 24 hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $300 per 4 people in addition to the original tickets price. The tickets price they do not return and leave as a company credit. All reliable travel web site should inform customers about such horrible policy. All air-plane companies provide full refund within 24 hrs. The customer service representatives do not help people even if they do any mistakes with purchase. I wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back.