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Address: 3333 boulevard de la Côte-Vertu Suite 600, Saint-Laurent, Quebec, Canada, H4R 2N1
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www.justfly.com
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THIS COMPANY IS THE ABSOLUTE WORSE!!!!! DO NOT BOOK THROUGH THEM! They will keep you on hold for 45 minutes transferring your from one department to the next without accomplishing anything for you. A bunch of scam artists. I made a reservation with them, accidentally clicked one day early on my reservation, called them literally 2 minutes after I booked the reservation and wanted to charge me $200 a ticket to change it. They said it's because the airline charges them to change the ticket. I called AMerican Airlines and they said the 3rd party booking company has 24 hours to change the ticket without any sort of penalty. WHen I told justfly.com that..they said they'd reduce their booking cancellation fee. RIDICULOUS. I told them I'll cancel it with my credit card company before I pay any sort of fee for a company that is just looking to capitalize off of a mistake like this.
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed your booking. As we understand the frustration that selecting a wrong travel date has caused you, the review page before confirming a booking is there to ensure all information entered is correct.
Further more the customer was offered the chance to void the transaction on 06NOV17 for as low as $25.00 per person ($75 total) but customer did not accept.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
I booked two one way flights to my father's 90th birthday, totaling $300. He fell ill and we needed to change our destination. Justfly wanted to charge $500 to make the change. I canceled both flights, costing $150. I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US. When I went to rebook, they wanted to charge me $200 per flight. They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination. Do not book any flight with this company.
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets. As we understand the frustration that the airline change fee is more than the ticket cost itself and that it would probably be cheaper to purchase new tickets, as a gesture of goodwill, we have refunedd the 2 x $75 modification fees that you have consented for when canceling the bookings online.
We are unable to offer the refund you are requesting or change the dates without having to apply the airline fees as we need to abide by the airline fare rules.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
I had a terrible experience with JustFly. Our flight ended up being an hour later than it was confirmed as which meant that we missed our connection and had to be put on a later flight. When I called JustFly I was put on hold interminably and I got so sick of it that I just hung up. Interestingly someone did call me back after I had messaged Facebook but he was entirely unhelpful to the situation. I will never book with JustFly again
Thank you for your message.
We sincerely apologize for the major inconvenience caused by schedule change of the Lufthansa flight, however airline involuntary schedule changes are outside of our control. For any airline schedule change related complaints - kindly contact the airline directly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
I was given one price online, hit the "select" button, was given a higher price, called and was told that prices can change anytime, even after hitting the select button. The price was still decent, so I put in my credit card information and THEY CHARGED ME A HIGHER PRICE STILL. I called immediately to complain and was told that that is there policy. That must be illegal! I don't have time to fight this right now, but it cost me $400.
Dear . ***,
Thank you for your message.
As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. As previously explained, all prices displayed on our website are subject to change at any time without prior notice. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. This is well mentioned on Terms and Conditions page.
As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the updated prices (of $595.40 per adult and $492.64 per child) were well displayed on the review page before the payment was submitted.
In addition, our records show that the passenger was offered to void the transaction the same day, but declined.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team