FlightHub

Never ever use FlightHub!!!! Completely unethical company - capitalizing during the national crisis. I bought airline flights through Flighthub and completely regret it. If I would have purchased the flights directly with United airlines - I would get a flexible credit without fees. But since I used Flight hub - I am screwed. They are charging $125 fees and requiring me to re-book with the exact same itinerary. I sincerely hope this bad business catches up with them. But in the meantime - buyer beware!

We are in a state of emergency and Flight Hub won't let me cancel my flight with everything else shutting down. Never again.

We have had a horrific experience with Flight Hub/WestJet! With this new national pandemic at the 11th hour we were told it was not recommended to fly internationally. The reason we booked our flight was strictly to go to Disney World - So with Disney closing, we had no reason to fly. We tried to get a hold of the flight company WestJet directly and Flight Hub as they were the third party company, neither were available as the announcement was made and phone lines crashed. Our flight was to leave at 6am the next morning and spending hours trying to get a hold of either company was not accessible. With more than 8+ hours in total being on hold we finally got through to a human at WestJet. An affiliate at WestJet said if we would have booked directly though WestJet, they would have honoured our cancellation. But because we booked through Flight Hub, which hung up on us several times and kicked us off their website they said there was nothing they could do and still washed their hands of our unique situation. With this experience, we will never deal personally with Flight Hub as they scam artists! Flight Hub takes zero ownership to this horrific unforeseen tragedy!

I bought a plane ticket from Justfly.com . The plane that Im
Traveling is United Airlines. I tried to re book my flight before the 24 hours Sunday, March 8, 2020 due to corona virus all day Monday, Tuesday all day, Wednesday, Thursday
Until March 13 , 2020 I dont have any answer, Im not trying to have a refund I just want to change the dates til the end of the year when this corona virus is hopefully over. Justfly said United had to approve the change and United said Justfly had to initiate the change, 30 hours ans the phone for finger pointing lying and no help.
Justfly told me that its Airline control and to call United Airlines, I called United
Airlines and I been told that Justfly needs to process it before they can give a new iterinary. I still dont how Im going to fix this mess. This is such a nightmare!
I’m depressed, stressed and frustrated!

Do not book with these guys- terrible business, terrible customer service. Flights were attempted to reschedule due to concerns over corona virus. United airlines waiving fees to help passengers stay home, healthy, and safe. Flight hub still charged 25 per ticket for processing fee....would not waive this. State's it's in the rules. Ridiculous company. Will never use again. Pay a few bucks more to go with travelocity or someone.

Try changing date with a world pandemic going on! They want to price gouge us for trying to reschedule a trip to Ireland. The country is on lock down, the President of US has stopped all flights at midnight on the 14th, my flight is schedule for 7pm on 13th, literally 5 hours before the shutoff. So they tell me I can go, the flight is not canceled OR I pay for changing dates!
Aweful service! Serveral transfers and hours later.
MS

dont ever book through justfly - book via airlines directly - I will be spreading the words to all my friends and colleagues in the future - very bad customer service and handling of the situtation - I understand they are busy - thats not the issue - the issue is (a) they havent provided email or chat or other means of contact in today's day and age (2) when we get someone, they keep saying airline hasnt cancelled flight which is BS - with all the government restrictions, we cannot fly and airline websites have clearly indicated no cancellation and change fees. Justfly needs to get their act and process together

Poor customer support in event of cancellation. Their response to major event is to shut off their support and refuse to give refund or even credit while the ticket issuing party is willing to give out full refund. This is a company that does not care about reputation or returning customer. Will not recommend.

Poor customer support in event of cancellation. Their response to major event is to shut off their support and refuse to give refund or even credit while the ticket issuing party is willing to give out full refund. This is a company that does not care about reputation or returning customer. Will not recommend.

I have been trying to contact flight hub during this time of Corona virus and they have not been cooperative at all. I was told to check the original airline (air canada) to see if there were any change fees etc. When I checked the airline (air canada) it stated that there were no change fees associated with my flight. Up until now I have not received an answer from flight hub. They have cancelled schools, flights, closed theme parks, community centers, and still, we have not been able to change our flight because we do not want to travel (young children and elder grandmother who lives with us). We are trying to avoid the spread of the Corona virus and flighthub is not cooperating and not even answering us (being on hold for over 2 hours with no answer). How can flight hub not respect what the airline is respecting?

I have been trying to contact flight hub during this time of Corona virus and they have not been cooperative at all. I was told to check the original airline (air canada) to see if there were any change fees etc. When I checked the airline (air canada) it stated that there were no change fees associated with my flight. Up until now I have not received an answer from flight hub. They have cancelled schools, flights, closed theme parks, community centers, and still, we have not been able to change our flight because we do not want to travel (young children and elder grandmother who lives with us). We are trying to avoid the spread of the Corona virus and flighthub is not cooperating and not even answering us (being on hold for over 2 hours with no answer). How can flight hub not respect what the airline is respecting?

DO NOT BOOK WITH THIS COMPANY! Very misleading! We had a trip booked to Japan awhile ago for April. Do to concern of virus spreading a border closures, we checked online to see what cancellation fee would be. $200 per person. They told us our refund would be $200 dollars less than what we paid. At the bottom of the page they again said $200 cancellation fee, but it wasn't clear that this was an additional fee of just fly!!! (they really are into scamming their customers!)
Will never book with them again.

DO NOT BOOK WITH THIS COMPANY! Very misleading! We had a trip booked to Japan awhile ago for April. Do to concern of virus spreading a border closures, we checked online to see what cancellation fee would be. $200 per person. They told us our refund would be $200 dollars less than what we paid. At the bottom of the page they again said $200 cancellation fee, but it wasn't clear that this was an additional fee of just fly!!! (they really are into scamming their customers!)
Will never book with them again.

They took my money and then cancelled the flight without notice less than 24hrs before flying.

They took my money and then cancelled the flight without notice less than 24hrs before flying.

Just Fly = Just Fraud!

I bought Premium Flex tickets because they are fully refundable. The airline confirmed this, but JustFly later refused a refund! A very dishonest operation.

Just Fly = Just Fraud!

I bought Premium Flex tickets because they are fully refundable. The airline confirmed this, but JustFly later refused a refund! A very dishonest operation.

I went on line to review the details of my reservation. While there I wanted to find out how it worked for seat selection. I clicked on the option to pick a seat, I was not prompted to confirm or cancel my selection, nor was their a price quoted for my selection. I only realized that I had automatically been charged for selecting a seat (without confirming). I only realized that I had been charged once my credit card came in - I had automatically been charged for the seat selection.

I called to have the charge cancelled - it took a lot of convincing to have them remove the charge from my credit card. I told them that the seat selection was not authorized, and that the charge should not have gone automatically to my credit card without my confirmation.

A short while later, I went on to find out about travel insurance options. Once again, as soon as I looked at the option it was automatically put on to my reservation and billed to my credit card. This time I phoned write away, and after a long wait, and repeatedly stating that I don't want the insurance, and that I was simply looking to see what was being offered, the girl finally agreed to process a credit on my credit card. The credit, however will take 7-10 business days.

She also confirmed my email address, so that she could send out a cancellation confirmation. They had someone else's email on record as mine (weird).

This website is very sneaky, and will add things on without your consent Be careful when you are looking around at all the options that they try to sell you - chances are if you click on something it will be charged to you, whether you want it or not, and you won't even know it. They have your credit card information, and will automatically charge your credit cards without confirming the purchase.

Deceitful and shameless company that take advantage of customer.
I have to cancel my flight due to concern of the coronavirus and prepared to pay the $200 cancellation fee per agreement. But Flighthub added another $300 Airline penalty fee.
That's a total of $500 fee for a $600 ticket. I called customer service and challenged them this added penalty was not disclosed. I spend 3 hours on the phone with them
and no one in Flighthub could demonstrate this added penalty is anywhere in any written form. They referred me to Section 14 of their cancellation/refund policy that stated the $200 cancellation fee, true, however
but there was no $300 airline penalty fee. Then
they just keep saying it's their rule and policy and its standard among airline.
When I pushed back, they would transfer me and lied to say I was being transferred to a 'higher department' or the 'refund department' when it was just another customer service operator.
It's obvious they use their outsourced customer service, keep transferring me to another operator, repeating the same query every time, to discourage and frustrate me.
At the end, it's nothing more I can do when I had demonstrated they were wrong and they still refuse to correct the situation.

I had a hunch before I called Flighthub and wrote down my whole experience.

7:50
Called Flighthub 800# to discuss airline penalty fee.
(Lender) Ref# 26146422
Explained to Lender I accepted the $200/ticket cancellation fee but I should not be charged an airline penalty ($300/ticket) as it is not mentioned in the agreement.
After back and forth, Lender still could not provide any written or web link to show there will be an airline penalty.
8:30
Lender suggested to initiate a call to Cathy Pacific to verify the airline requires a penalty.
He said Cathy Pacific will issue a waiver code over the phone if there is no airline penalty.
Phone was disconnected while waiting for CP to come online line.
8:45
Called back into Flighthub.
Gave agent the reference # 26146422 in hope to continue with Lender but was told it's a different department.
Agent transferred me to the other department.
8:55
Agent Mori took my call.
Explained briefly the previous conversation with Lender and reiterated I should not be charged airline penalty fee.
Mori said she's transferrign to a 'higher' department to resolve the issue.
9:00
Agent Sky took my call.
I asked Sky to review my previous call to Lender using ref# 26146422.
Sky said there is no record that I spoke to Lender.
I asked for a ref# for this call. Sky said there will not be one. It will just be documented.
Sky said this is still just the customer service department. Its not the 'higher' department I was lead to believe.
9:10
Sky is transferring me to the "Refund' department.
9:20
Agent Blue took my call.
This is still the customer service department, not "Refund' department.
9:21
Agent Blue transferring me to the 'Refund' department.
9:30
Agent Felix took my call.
Felix is still in the customer service department, not Refund department.
I told Felix this is the 3rd time I was transferred to what I was told/believe the "Refund" department.
After another brief discussion, Felix suggested to initiate a 3 way call to Cathy Pacific to verify the airline penalty.
I explained calling the airline 800# and speak to a first level support personnel will not resolve the issue, and asked to speak to someone with authority.
9:45
Filex will transfer me to a supervisor.
10:27
Niel the supervisor took the call.
Repeated the whole thing back and forth.
Neil directed me to Cathy Pacific website and claimed this statement is proof I have to pay airline penalty.

a. Cancellation and Refund

No waiver on cancellation and refund charges.

I told Neil
1) This apply when a customer book the flight directly with CP which I did not.
2) This only state if there is an existing cancellation and refund charge, it will be enforced. It does not mean there is charges/fees.

Eventually I asked and was told the escalation stop at Niel. There is no other to talk to.
I told Niel I will file complains online.

14. FEES FOR CANCELLATIONS, CHANGES AND REFUNDS
Travel Service Providers may charge fees in connection with your Booking or, to the extent permitted, any cancellation, change, or refund thereto (e.g. a cancellation penalty). In addition to such Travel Service Provider fees and any fees associated with the original Booking, FlightHub will charge the following fees as applicable where cancellations, changes and refunds are permitted in accordance with these Terms. Our fees are charged on a per-passenger, per-ticket basis in the currency of the related Booking and are generally non-refundable.

Table 1: FLIGHTHUB FEES FOR CANCELLATION & REFUNDS (WITHIN 24 HOURS OF THE DAY YOUR BOOKING WAS COMPLETED)

FOR Amount per ticket if RiskFree Booking not purchased Amount per ticket if RiskFree Booking
Cancellation requested within 24 hours Eastern Standard Time the day your Booking was completed Per-passenger, per-ticket fees:
Domestic up to $75
Transborder: up to $75
International: up to $75
Per-passenger, per-ticket fees:
Domestic $0
Transborder: $0
International: $0
Table 2: FLIGHTHUB FEES FOR CANCELLATION & REFUNDS (AFTER 24 HOURS OF THE DAY YOUR BOOKING WAS COMPLETED)

FOR Air – Economy Air – Business/First
Cancellation requested after 24 hours Eastern Standard Time the day your Booking was completed Per-passenger, per-ticket fees:
Domestic $75
Transborder: $125
International: $200
Per-passenger, per-ticket fees:
Domestic $75
Transborder: $125
International: $200
Table 3: FLIGHTHUB FEES FOR CHANGES TO EXISTING BOOKINGS (EXCHANGE)

FOR Air – Economy Air – Business/First
All itinerary changes requested Per-passenger, per-ticket fees:
Domestic: $75
Transborder: $125
International: $200
Per-passenger, per-ticket fees:
Domestic: $75
Transborder: $125
International: $200
*** OPTIONAL RISKFREE BOOKING FEATURE:

You may choose to purchase our optional RiskFree booking, for $19.99 per passenger, if:

a) You purchase the RiskFree booking;

b) If your applicable Booking is eligible for cancellation or refund in accordance with these terms; and

c) You request such eligible cancellation or refund within 24 hours EASTERN STANDARD TIME ONCE YOUR BOOKING WAS COMPLETED;

You will not be charged the applicable “Amount per ticket RiskFree Booking not purchased” fee set out in Table 1 above.

The Flighthub RiskFree feature cannot be removed or credited once your Booking has been submitted.

I booked a YYC-DEL for Mar 1 - Apr 1 for 2 persons. The posted price online was $2541. When I entered my credit card and pressed confirm, I got a confirmation for a total cost of $3549. I called and spoke to Prince at 9:30pm, he agreed to provide a full refund. I now have to 48hrs to hear from Claire.
Don't book online with FlightHub because you don't know what they will charge you.