FlightHub

Deceitful and shameless company that take advantage of customer.
I have to cancel my flight due to concern of the coronavirus and prepared to pay the $200 cancellation fee per agreement. But Flighthub added another $300 Airline penalty fee.
That's a total of $500 fee for a $600 ticket. I called customer service and challenged them this added penalty was not disclosed. I spend 3 hours on the phone with them
and no one in Flighthub could demonstrate this added penalty is anywhere in any written form. They referred me to Section 14 of their cancellation/refund policy that stated the $200 cancellation fee, true, however
but there was no $300 airline penalty fee. Then
they just keep saying it's their rule and policy and its standard among airline.
When I pushed back, they would transfer me and lied to say I was being transferred to a 'higher department' or the 'refund department' when it was just another customer service operator.
It's obvious they use their outsourced customer service, keep transferring me to another operator, repeating the same query every time, to discourage and frustrate me.
At the end, it's nothing more I can do when I had demonstrated they were wrong and they still refuse to correct the situation.

I had a hunch before I called Flighthub and wrote down my whole experience.

7:50
Called Flighthub 800# to discuss airline penalty fee.
(Lender) Ref# 26146422
Explained to Lender I accepted the $200/ticket cancellation fee but I should not be charged an airline penalty ($300/ticket) as it is not mentioned in the agreement.
After back and forth, Lender still could not provide any written or web link to show there will be an airline penalty.
8:30
Lender suggested to initiate a call to Cathy Pacific to verify the airline requires a penalty.
He said Cathy Pacific will issue a waiver code over the phone if there is no airline penalty.
Phone was disconnected while waiting for CP to come online line.
8:45
Called back into Flighthub.
Gave agent the reference # 26146422 in hope to continue with Lender but was told it's a different department.
Agent transferred me to the other department.
8:55
Agent Mori took my call.
Explained briefly the previous conversation with Lender and reiterated I should not be charged airline penalty fee.
Mori said she's transferrign to a 'higher' department to resolve the issue.
9:00
Agent Sky took my call.
I asked Sky to review my previous call to Lender using ref# 26146422.
Sky said there is no record that I spoke to Lender.
I asked for a ref# for this call. Sky said there will not be one. It will just be documented.
Sky said this is still just the customer service department. Its not the 'higher' department I was lead to believe.
9:10
Sky is transferring me to the "Refund' department.
9:20
Agent Blue took my call.
This is still the customer service department, not "Refund' department.
9:21
Agent Blue transferring me to the 'Refund' department.
9:30
Agent Felix took my call.
Felix is still in the customer service department, not Refund department.
I told Felix this is the 3rd time I was transferred to what I was told/believe the "Refund" department.
After another brief discussion, Felix suggested to initiate a 3 way call to Cathy Pacific to verify the airline penalty.
I explained calling the airline 800# and speak to a first level support personnel will not resolve the issue, and asked to speak to someone with authority.
9:45
Filex will transfer me to a supervisor.
10:27
Niel the supervisor took the call.
Repeated the whole thing back and forth.
Neil directed me to Cathy Pacific website and claimed this statement is proof I have to pay airline penalty.

a. Cancellation and Refund

No waiver on cancellation and refund charges.

I told Neil
1) This apply when a customer book the flight directly with CP which I did not.
2) This only state if there is an existing cancellation and refund charge, it will be enforced. It does not mean there is charges/fees.

Eventually I asked and was told the escalation stop at Niel. There is no other to talk to.
I told Niel I will file complains online.

14. FEES FOR CANCELLATIONS, CHANGES AND REFUNDS
Travel Service Providers may charge fees in connection with your Booking or, to the extent permitted, any cancellation, change, or refund thereto (e.g. a cancellation penalty). In addition to such Travel Service Provider fees and any fees associated with the original Booking, FlightHub will charge the following fees as applicable where cancellations, changes and refunds are permitted in accordance with these Terms. Our fees are charged on a per-passenger, per-ticket basis in the currency of the related Booking and are generally non-refundable.

Table 1: FLIGHTHUB FEES FOR CANCELLATION & REFUNDS (WITHIN 24 HOURS OF THE DAY YOUR BOOKING WAS COMPLETED)

FOR Amount per ticket if RiskFree Booking not purchased Amount per ticket if RiskFree Booking
Cancellation requested within 24 hours Eastern Standard Time the day your Booking was completed Per-passenger, per-ticket fees:
Domestic up to $75
Transborder: up to $75
International: up to $75
Per-passenger, per-ticket fees:
Domestic $0
Transborder: $0
International: $0
Table 2: FLIGHTHUB FEES FOR CANCELLATION & REFUNDS (AFTER 24 HOURS OF THE DAY YOUR BOOKING WAS COMPLETED)

FOR Air – Economy Air – Business/First
Cancellation requested after 24 hours Eastern Standard Time the day your Booking was completed Per-passenger, per-ticket fees:
Domestic $75
Transborder: $125
International: $200
Per-passenger, per-ticket fees:
Domestic $75
Transborder: $125
International: $200
Table 3: FLIGHTHUB FEES FOR CHANGES TO EXISTING BOOKINGS (EXCHANGE)

FOR Air – Economy Air – Business/First
All itinerary changes requested Per-passenger, per-ticket fees:
Domestic: $75
Transborder: $125
International: $200
Per-passenger, per-ticket fees:
Domestic: $75
Transborder: $125
International: $200
*** OPTIONAL RISKFREE BOOKING FEATURE:

You may choose to purchase our optional RiskFree booking, for $19.99 per passenger, if:

a) You purchase the RiskFree booking;

b) If your applicable Booking is eligible for cancellation or refund in accordance with these terms; and

c) You request such eligible cancellation or refund within 24 hours EASTERN STANDARD TIME ONCE YOUR BOOKING WAS COMPLETED;

You will not be charged the applicable “Amount per ticket RiskFree Booking not purchased” fee set out in Table 1 above.

The Flighthub RiskFree feature cannot be removed or credited once your Booking has been submitted.

I booked a YYC-DEL for Mar 1 - Apr 1 for 2 persons. The posted price online was $2541. When I entered my credit card and pressed confirm, I got a confirmation for a total cost of $3549. I called and spoke to Prince at 9:30pm, he agreed to provide a full refund. I now have to 48hrs to hear from Claire.
Don't book online with FlightHub because you don't know what they will charge you.

Horrible non existent customer service. Have been calling them for two weeks now trying to get a problem fixed, just got off phone with them, was on hold for just shy of three hours and did not even get to speak to a supervisor as requested. Terrible terrible terrible, customer service, my problem still not fixed.

Absolutely the worst company I have ever dealt with. Customer Service is awful. I purchased a ticket on behalf of someone else which turned out to be a scam and fraud and they do nothing. I think they purposely mislead people and direct purchase of bogus insurance just to make money. I can't believe they are allowed to operate and I am reporting them to any and all agencies and on social media. Have already contacted the Canadian Transportation Agency and gone on twitter.
Extremely disappointed and out $2000 for absolutely nothing.

I got a round ticket from Canada to Tehran. When I was in Tehran, the tragic plane crash happened and as a result my return flight was cancelled. I think I called FlightHub at least 4 to 5 times trying to explain the situation. Everyone in the world knew about the situation except their customer service!! I had to go over the details with them every single time and they asked me to call a day later. Last time, after begging someone to Google it on the news and contact the Austrian Airlines, she confirmed that I am telling the truth and told me that she would connect me to someone else and then my call got disconnected!
I again call them and go over the details with someone else who even refused contact the airline. Finally after asking her multiple times, she told me she would connect me to her supervisor. After being on hold for about 50 minutes, she said no manager/supervisor was available and she asked for my phone number and promised me that they would call me, and no one called me.
Very unprofessional and inconsiderate service considering my situation being stuck in Iran.

Horrible horrible Experience. Please do not use this website. The agents will provide you prices that are higher than what is mentioned on their website.

What a scam company, had a flight booked and was unable to fly due to a medical reason. Justfly was notified 2 weeks before the flight and still denied the refund. I will pay more with someone else from now on.

Unfortunately & to our huge frustration, we tried to book a return flight to Portugal, Mar. 17 - Apr. 2, when an extra charge of almost $500, with MANULIFE appeared, we tried to avoid & delete but couldn't? We phoned the 1-800- help line, FLIGHT HUB only to receive an operator who had difficulty understanding & unable to explain the extra cost & concerns & to rectify.

We finally gave up & will book with another airline.

VERY SHADY BUSINESS. THEY TRIED TO CANCEL MY TICKET 2 DAYS BEFORE MY TRIP AND ASKED ME TO REBOOK

Scam! Your business’s name is scam. You gave us a date and time for a flight and once we got to the airport they said flight has gone few hours ago!!!! We had a 14 hours flight and we had to change the airport in Washington DC and now we’re stuck and your customer service department is awful and helpless. You’d better close this fraudulent business right away. No star is what you deserve.

I am frustrated and irritated for the information I was provided by the FlightHub, and the no solution to my complaint.

On September 29th, 2020, I purchased two airplane tickets with the itinerary from Toronto to Mexico, round trip. When I bought the ticket online using FlightHub, it was offered that under the price the check-in luggage, it was included in the price. So I was thrilled and surprised that it was included. However, I paid the charges, and I received the email confirmation about my flight. Everything seems to be okay. I remember reading the email only for the booking flight and that's it. I couldn't see more information because the flight got scheduled for January 16, 2020.

Today, January 11, 2020, at six days before my flight I called Interjet (the airline) to check the details of the luggage because I couldn’t find any details in my email from FlightHub, so Interjet told me that my flight doesn’t allow me to carry any check-in luggage, I complaint stating that I purchased it from FlightHub and it was on the charges. After 4.5 hrs on the phone with Interject, I didn’t get anywhere. I ended up being frustrated because they keep on putting me on hold for hours, so I got tired and agitated. I called back to FlightHub trying to get an answer from them stating that what their website says that the luggage got included in the price, and I found out that I got offered something else which now I have to pay extra for my luggage.

I spoke for 3 hrs with many representatives in FlightHub, and the first agent told me – I quote – “ Based on your ticket and our notes Mr. Cortes, I can tell that we have that your luggage was included and shouldn’t get charged.” I demanded to speak with a supervisor. The supervisor reiterated the last agent’s notes, but he now asked me for the email I received as proof. The confirmation email I received from them doesn’t state anything about the luggage, only directs me on a link to Interject and the link doesn’t have any luggage details on their Interject website. So I am back to square one.

After I spoke with the supervisor in FlightHub, I demanded to speak with the office of the President. The supervisor refused to provide me with the information and pushed me to talk with his manager. I didn’t want to accept because I wanted to escalate my complaint to the president of FlightHub and the supervisor refused to find that information or to transfer me. He pushed me again to speak with his manager. I accepted.

I spoke with the manager, and she agreed that it was possible that what it got offered to me was on their FlightHub page, but most likely, it was a glitch because they do not provide luggage charges on behalf of their airlines. I mentioned to her that if it was read by her agent one hour before and if it was in my notes why she couldn’t granted. The manager said that if I didn’t have proof like a screenshot of the page when I purchase the flight, then it couldn’t be given.

I am a Canadian citizen, as well as Mexican. I flight every year to Mexico or any other country, and I always purchase the airline tickets, including the check-in luggage. I will never go to see my family with a small carry on luggage and no having a gift for my nephews and siblings.

If you can see Sophia, I am another frustrated client with no solution and got into their lying games of misleading clients to pay for something that it wasn’t going to get granted.

Ps. It is 7:00 pm, and I finally called back to Interject and ask them for the luggage charges, and I have to pay US$110.00 = CND $150.00

I purchased a International flight fare from flighthub, I made a mistake mixing Am and PM arrivals, I called the flighthub customer service and asked to speak with supervisor .After an hour on hold , I explained to her the mistake I made (but choosing a long connections time in Bole international airport instead of very short connections , I added it's much cheaper if chose my connection flight.
The supervisor had no interest in looking into the complain, she added these are our rules I can't do anything.

I asked her to try to correct the error, try to contact the airline to see if your consumer deserve a little bit of consideration.

She refused to escalate the issue .

Bad customer service.

Never going to deal with flighthub ( I used their services many times before.
NO MORE
STAY AWAY

I had entered my info., which was for a flight from Boston to San Jose Costa Rica
Justfly came back with a ticket to San Jose for a really cheap price of $300.
Later, I noticed that the ticket they had reserved for me was for a flight to San Jose California
It had only been 3 days, but that turned out to be 2 days too long. JustFly did not offer an apology, much less a refund.
A few weeks later on I tried an experiment, and put in the info. for a flight to Costa Rica, and sure enough, they 'correct' the CR and make it CA. Apparently they don't fly to Costa Rica, and their computer automatically books it for a place that they do fly. There is usually a good reason for a really cheap ticket. Somebody has to the piper! Beware of Just Fly Be forewarned

Hey there. Do not use JustFly the are terrible customer service is the worse I ever experienced. They change my fly so that makes impossible for me to get on the connecting fly. I booked two months ago and a week before my fly they told me that my departing time is changed. So I’ve been talking and been set on hold for more than two hours for eight days and they told me that I have to wait another 12 hours two days befor my travel date. So I got so mad and worried that I booked with a different company. Stay aware do not use JustFly. It happens two times to me with them. Will never ever buy with them

Just Fly could be a fine for booking airfare; however, be warned that when I booking travel insurance, they quoted a price, after the booking is completed and paid for by credit card, an email was sent out that I needed to contact them regarding the travel insurance. The price quoted was NOT what I had to pay, they increased the price AFTER the credit card was processed. I had to call back and pay more money in order to complete the booking. When I asked for a supervisor, I was placed on hold for over close to an hour. Not good customer service or pricing. Do Not Use them!!

I bought 3 tickets from LAX to big mammoth today. I marked departure date as December 31st . When I submit the payment I noticed the date has changed to another day ( December 30th) for departure. I tried to stop payment but I could not. Then, I tried to cancel booking , it kept saying the payment is in process so it did not allow me. I called the costumer service , while waiting payment processed. I talked to customer agent about change of the date. Agent told me she can not change the date but I need to cancel the payment , so asked me to pay 225 $. I canceled my ticket and paid 225 $. Everything happened in 10 minutes. This is unacceptable , I tried to cancel my ticket when the payment has been in process . The agent suggested me to cancel the ticket from her end because she added sometimes it does not go through??? .As if the whole web side designed to trap the people to purchase the ticket if they make any mistake keep the money down. I never ever complained about any agency . I have bought tickets from many other agencies, and sometime mistakes can happen. However never had any problem to correct the issues. The first time I did buy tickets from JUSTFLY But I learned my lesson today . I will no longer use this agency. ,However this company should be flagged for misconduct so others don't fall into their trap . By the way one star is too much.

Can I give them 0 Stars? Never use JustFly, not if you want your flight needs accommodated. They fail to follow up on their commitments. Right now as I write this, I am on hold for over an hour listening to the most annoying music ever as I have been passed up the line to a manager who finally says she is calling the airlines... Let's see what happens. Back story: For two months now, I have been trying to change a flight change that was initiated by the airlines. When I spoke with the airlines, they say they cannot reissue the ticket, that there were seats available on the flight we need but the ticket has to be reissued by the ticketing agent, JustFly. I have been calling and calling and calling Just Fly, always encountering excessive hold times, and then receiving the excuse that they have "emailed" the airlines and that I will receive a response within three days.... but those responses never arrive! They say they have been emailing the airlines every two days! HA! When I speak with the airlines, they say all Just Fly has to do is to call. JustFly claims they are not allowed to call they airlines. So, when I asked for a refund, they said, "Fine... it will just take 6 - 8 weeks for that refund to process." Sure. With their track record, how can I trust that I will ever see this refund? I dread the day that I ever saw them listed on Kayak! Why is agency still in existence? It took threatening to go the Revdex.com before I reached this "manager". UPDATE: The manager just came back and reportedly she called the airlines … and now they are waiting to receive an emailed approval for the change. But, she says we should not worry because there is still almost a month before our flight! Unbelievable. Justfly? Its more like "JustRun...Away... as fast as possible". And shame on Kayak for even allowing Justfly on their site!

IT IS A FEDERAL LAW OF THE UNITED STATES THAT YOU HAVE 24 HOURS TO CANCEL ANY FLIGHT WITHOUT ANY PENALTY, AND YOU ARE TO BE GIVEN A FULL REFUND. IF THIS COMPANY IS NOT ALLOWING THAT, THEY ARE BREAKING THE LAW.

FlightHub is an awful company to deal with. I booked a flight for my son which they confirmed was available and booked it on my credit card. They later sent me an email to notify me my booking was cancelled. No mention of refund. I went online and located my booking where is then said a refund will be processed but will take up to 30 days!
I called them and they would not speak to me as I was not the passenger. I booked this with my CC for a surprise for my son and they wanted him to get on the phone and deal with the possible refund. They kept repeating the same line about their security requires them to only speak to the passenger. They would only listen when I yelled and insisted they get a manger on the phone with me... the manager repeated the same line over and over. I could not get anywhere with them.
I called my CC company and reported this issue - they understand this is a scam.
Do NOT use FlightHub. Ever.

0 STARS!!!!!!

This company is a fraud!!!!!!

Please stay away and book your reservations directly with the airline.

This company took my $450.00. When I tried to make changes to my flight they wanted to charge $350.00 to change the flight and charge the difference in flight fee.

That’s ridiculous! To change your reservation with the airlines is $150.00 and the difference in flight price.
STAY AWAY!!!

KARMA COMES TO THOSE WHO SCAM & LIE OTHERS.

Also I waited on the line for over 20 minutes and a manager never came to the phone.

Also JustFly blamed Jet Blue and said they were the ones charging the $350.00

LIARS!!!!!!!!