FMR

Dear Ms***, FMR would like to apologize for any inconvenienceBy law we are permitted to contact relatives for location informationWe have your social security number and work telephone number on file due to them being placed on the original contractFMR was unaware that you had filed bankruptcy or paid this prior as you provided the representative you spoke with none of this informationAs far as disregard for state and federal law, that statement is simply untrueFMR operates within the confines of state and federal law on every callIf there is an issue with a representative of this company there is a very strict disciplinary protocol in placeThe allegation that FMR is a scam, is unfounded and completely untrueAgain we apologize for any inconvenienceYou will receive no further communication from this officeRegards, Nick W

Dear Mr [redacted] , FMR has been contacted to collect on debt attached to your nameContacting you an attempt to notify ou of a debt placed with our office is no way illegalYou did speak with a representative, verified you were the correct party, and acknowledged the debtWhen you stated that the debt was paid prior with a different company you were offered a fax number and email to send documentation showing suchAt the time that you refused to do so and your account was documented appropriately and closedYour allegations against this company are libel and unfoundedWe can assure you at this time that you will not receive any more phone calls from this officeRegards, Nick W

Dear Mr [redacted] , FMR has been contracted to handle a personal business matter attached to your nameYou have never contacted our office or spoke with a representative to go over the detailsTherefore, we believe that you have this office confused with anotherBased on our findings we will be discontinuing all communicationFMR would like to apologize for any confusion or inconvenienceRegards, Nick W

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameI would like to apologize for the way the representative handled the situationShe has been submitted for continued trainingFMR has documented your account as cease and desistAll collection efforts have been permanently suspended Regards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have yet to receive any documentation from that agency by mail or by email like they agreed to provide.
Regards,
*** ***

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameFMR has made the decision to document your account as disputed and permanently discontinue all communicationFMR had sent documentation via USPS on 05/02/to your last known addressFMR would like to apologize
for any inconvenience, and again, you will receive no further callsRegards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameOn December 29, you contacted our office and spoke with a representativeYou were provided all the information pertaining to the debt and at that time you did state that you would not be resolving the
matterIt was stated to you that your account would be documented correctlyAt no time in the conversation were you made to feel threatenedThe decision was made at the end of the phone call to discontinue collection effortsYour account has been closedYou or your family members will not receive any more calls from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameFMR has documented this account disputed and discontinued all collection effortsFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Ms***, After reviewing the file, FMR has made the decision to status your account under Bankruptcy and return the funds paid on this accountFMR would like to apologize for any inconvenience in this matterThe representative you spoke with has been sent for further training.
Please allow - business days for the funds to become availableIf you have any further questions I have provided my information on your voicemail this afternoonRegards, *** ***

Dear Ms***, Your phone number ###-###-####, has been removed from our databaseYou will not receive any more calls from this officeFMR would like to apologize for any inconvenienceRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID *** and have a request to ask of FMRThe account which FMR deducted a payment of $is now closedIf FMR could send a check or money order in the amount of $to my home address, I am willing to accept the terms of their proposalIf you need any further information, please contact me at your convenienceRegards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I reserve the right to reopen should any further harassment continue.
Regards,
*** ***

Dear Ms***, FMR has been contracted to collect on debt attached to your nameOn January 20th you contacted our office twiceDuring your first conversation with a representative your relative’s phone number was removed from our database and you terminated the call before we could verify any
information with youWhen you contacted our office the second time it was verified that we had the correct party on the line and all information placed with our office was provided to youImmediately you claimed that this was fraud, became combative, and used vulgar language with a representativeThe decision has been made to discontinue all collection activity on this matterYour account has been closed and returnedWe can assure you that you will not receive any further calls from this officeRegards, Nick W

Dear Mr***, FMR has been contacted to collect on debt attached to your nameAny information provided to you by the representative who assisted in setting up your arrangement was placed with our officeWe have reviewed your account and see that you requested a letter to be sent to your email
which in fact was sent to ***@***.com on August 26, We are sorry to hear that your internet findings have altered your decision to resolve this matterRegarding the allegation our representative stated court at any time, we have to respectfully disagree with that statementWe have documented your account as dispute it has been closed and sent backWe can assure you that you will not receive any more calls from this officeRegards, Nick W

Dear Mr***, FMR has been contracted to handle a personal business matter attached to someone else’s nameYour number was called due to it being provided for a possible point of contact for the individual that we were seekingThe calls were reviewed and we would like to apologize for lack of
professionalism you experienced in dealing with this officeHowever, you state identity theft and that we have your social security number, we don’tIt was stated to you that there were tracing efforts on the social security number of the individual we were seekingThe representative was suspended for two days and will be submitted to customer service training upon their returnWe can assure you that you will not be called again from this officeRegards, Nick W

Dear Mr***, Your file was sent to our office on accidentWe had already closed it based on our prior communicationsWe apologize for the inconvenience and assure you there will be no further contactRegards, Nick W

Dear Ms*** , FMR has been contracted to handle a person business matter attached to your nameAccording to our records you have not spoke with anyone in our office and would not know what this matter was regardingYour allegation that we are a scam and using scare tactics are unfounded
and untrueHowever as a result, we have made the decision to discontinue communicationYou will not receive any further contact from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameOur phone system has software installed that prevents a telephone number from being called more than one time on any given dayAfter reviewing the call, the representative you spoke with was explaining the
situation in a calm professional manner when you told him to stop talkingThe debt is in regards to one account that was placed with us, not twoIn your complaint you state "I have never taken out any loan", yet upon reviewing the call you clearly state to the representative you were speaking with that you already "paid that back"I'm not sure if you have this company confused with anotherFMR has made the decision at this time to return the account to the current creditorYou will not receive any further communication from this officeRegards, Nick W

Dear Ms***, FMR has reviewed your phone call with our representativeEverything you are stating in your complaint is untrueYou refused to verify who you were, so by law we unfortunately were unable to provide the reason you were contactedAt no point was there a threat of any kind made,
especially charges being filed as that is against company policy as well as state and federal lawAt no time did you request anything via USPSYou state "threats and scare tactics" in your complaint, if you can provide proof on any level that any of this took place on 04/26/when you spoke to FMR I ask that you please provide itI have a recording of the phone call and would be happy to provide itYour account was closed as of 04/206/and there will be no further communicationRegards, Nick W

Dear Ms***, FMR would like to apologize for any inconvenienceWe understand that identity theft can be extremely troubling and will be closing the account with monetary relief due to the circumstanceAll collection efforts have concluded. Regards, Nick W