FMR

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If this happens all the time then why wouldn't the representative accept me telling them I did not owe for a payday loan and their only response to this was "we will be turning this over to our Legal Department to prosecute you for fraud?" No response required I accept the resolution
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I accept the business response to cease and desist collection activity on this accountI had requested verification of debt which I never received, and for them to stop harassing my family as they were still contacting them after I had been in contact with them
Regards,
*** ***I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has stated they were discontinuing all collection effortsThe company has begun attempting to contact me againRegards, *** ***

Dear Ms***, First and foremost, FMR would like to apologize for any inconvenience After reviewing the complaint, FMR has made the decision to honor your request that the account be closed with monetary reliefThere will be no further collection activity concerning this accountRegards,
Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However if any future contact is made, further action will be taken. I'm sure there is no correspondence in the mail, as there is none
Regards,
*** ***

Dear Mr ***, FMR has been contracted to collect on debt attached to your name After receiving your complaint we have listened to and reviewed both phone conversations that took place between you and our officeOn August 2, you contacted our office and spoke with a
representative who, by federal law, was required to verify the last digits of your social security number before providing any information to youYou were also provided the three loan names that were placed in our office, the representative then gave you her name and extension as you requested, this is when the call was endedOn August 4, you contact our office and spoke with a different representative in which you refused to very the last four digits of your social security number therefore no information was provided to you making your above statement that you were provided different information incorrectYour attorney information was provided and since then you have not been contacted by this officeFMR has documented your account a dispute and it has been closedYou will receive no further communication from this office. Regards, Nick W

Dear Mr***, FMR has been contracted to collect on debt attached to your nameThis office was attempting to contact you to notify you of the debt placed with our officeAlmost immediately you claimed this matter was paid prior and you were advised that your account was updated with our
office and closedThis is not a credit reporting agency therefore that is an issue that we are unable to resolveYou will not receive any more phone calls from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameI would like to apologize on behalf of FMR for any inconvenience caused from our location effortsThe account has been documented as disputed and there will be no further collection effortsFMR is working
diligently to review the file and where it originated so there are no future errors. Regards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your name. In December of we did discontinue collection efforts to you as per your requestUnfortunately unbeknownst to us another account was placed with our office on April 13, All though you may have received a phone call from this office we immediately that day were able to remove your information to avoid future contactWe would like to apologize for the inconvenience and assure you that this was in error and you will not receive another phone call from this officeRegards, *** ***

Dear Mr*** , FMR has been contracted to collect on debt attached to your nameOur records indicate that you called our office twice on April 5, During your first phone call you did not verify that you were the correct party, instead of providing details your phone number was removed
from our databaseWhen you called our office for a second time you did verify you were the correct party and you were provided all of the information pertaining to this debtYou immediately disputed this debt and stated that because this was not on your credit report you would not be resolving the matterOur company is not a credit reporting agency and has simply been contracted to help inform you of the debt and offer voluntary resolutionAt no time during the conversation did you request documentation, nor were you told “I’ll see you in court”However you were told that your account would be documented as dispute and returnedYou were also informed that you would not receive any more phone calls from this office. Regards, Nick W

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameIt is against federal law for us to disclose the nature of the call on a messageFMR will view this as a cease and desistYou will receive no further communication from this officeRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your assistance regarding this matter
Regards,
*** ***

Forward
Movement Recovery (“FMR”) has received the above complaint and appreciates the
opportunity to respond in kind
FMR
was attempting to locate a consumer with the same name as Ms***. In our skip-tracing efforts, we take great
care to follow federal law and treat all
consumers with respect. We appreciate Ms*** brining her
bankruptcy to our attention and will make sure it is noted and she is not
contacted again
We reviewed the
remainder of the complaint with our representative that spoke with Ms***
and, while we disagree with her interpretation of what took place, we have
placed a note in the representative’s folder and have sent him back for
re-training. We sincerely apologize for
any lack of professionalism Ms*** may have experienced
We are not sure how else
we can assist Ms***, but we assure that FMR will not contact her again
Please
contact the undersigned if we can be of any additional help in this matter
Sincerely,
Nick W
Authorized
Representative of
Forward
Movement Recovery

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Mr***, FMR has been contracted to collect on debt attached to your nameOn December 28, you were provided all of the information that was placed with our officeYou did dispute the debt and request that all correspondence from our company be made via mailAt the point that you
disputed the matter your account was closed and scheduled to be returnedTherefore no contact has been made via mail or phoneThe reason that you or another phone number may have been contacted again that day is simply because it take our system hours to updateCollect efforts discontinued on December 28, Regards, Nick W

Dear Ms***, FMR has been contracted to handle a personal business matter attached to your name. This matter was placed with our office on June 6, 2017, prior to that date this company did not attempt to contact youBecause you have not spoken with anyone in our office you do not know
what this matter is regarding and your claims against us our based off of a previous experience with a different companyWe have made the decision to close your account and it has been returnedYou will not receive any more phone calls from this officeRegards, Nick W

Dear Mrs***, FMR has been contracted to collect on a debt attached to your nameWe have documented your account as a dispute and permanently discontinued all collection activityWe apologize for any inconvenience this may have causedWe will be looking deeper into this matterRegards,
Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I, however, do not forgo any right to further pursue my claim against FMR should this debt reappear with them or any other debt collection agency
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Mr***, FMR has been contracted to collect a debt attached to your nameAfter reviewing your complaint, FMR has made the decision to close your account and permanently discontinue collection effortsFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Ms***, FMR has been contracted to handle a personal business matter attached to your nameFMR makes outbound calls regarding location information if we do not have valid contact information for the consumer we are attempting to contactWe would like to apologize if our location
information caused any inconvenienceThe representative who contacted you has been suspended without pay while we are reviewing the callsIf his position is reinstated he will be submitted to continued compliance and general customer service trainingFMR would again like to apologize for any inconvenience and we permanently discontinued communication regarding this matterRegards, Nick W