FMR

Dear Ms. [redacted], Your allegations here are completely ludicrous. The one and only time you contacted this office your number was removed in a professional manner. We have the call recording to prove that. We also have call records for the last 4 years to prove that you were not called dozens of...

times. We believe you are mistaking this office for another. Your number has been removed from our system and you will not be contacted again.

Dear Ms. [redacted], ...

FMR has been contracted to handle a personal business matter attached to your name. We have reviewed to the recording of your phone call with our representative. We have come to the conclusion that you refused to verify if you were the correct party by last four of your social security number. Doing so is required by federal law in order to provide you with any information. Your allegation that we refused to provide the companies name is untrue, this was provided to you immediately and again when you asked for it. Not at one point in the conversation did you request any sort of documentation and your assumption that we are a scam is simply unfounded because you do not know what this matter is regarding.  At this time your account with our office has been closed and sent back. Your will not receive any further calls from this office. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will say I do not believe that they have not attempted to call under other numbers, however the calls HAVE stopped.
Regards,
[redacted]

Forward
Movement Recovery (“FMR”) is in receipt of the complaint referenced above.  Thank you for giving us the opportunity to
respond to this matter.
FMR
is a collection agency and the current creditor of an unpaid account in Ms. [redacted]’
name.  The personal loan originated with...

[redacted] LLC and the last four account number digits are [redacted]. We believe Ms. [redacted] is mistaken as to what she and FMR’s representative discussed as FMR’s policies
strictly forbid collectors from threatening consumers.  We have reviewed the complaint with FMR’s
representative who states that Ms. [redacted] has mischaracterized what took
place.  However, a note will be placed on
the representative’s file and appropriate measures will be taken.
In an effort to ease Ms.
[redacted], FMR has reversed the charges to her account that she authorized on
May 15, 2015 and the funds will be placed back in her account.  We do not know what else we can do to assist Ms.
[redacted] and hope that she will be satisfied with our resolution and to be
assured in writing and through your office that FMR will not be contacting him again
regarding this matter unless she contacts FMR herself as this account remains
unpaid.   Please
contact FMR if we can be of any additional help in this matter.
 
Sincerely,
 
Forward
Movement Recovery

Dear Mr. [redacted], FMR has been contracted to collect on debt attached to your name. At the time of your phone call with a representative in our office your account was placed in a disputed status and closed. When you were given the information pertaining to the debt and asked if you would like to...

resolve the matter, you stated no at that time. Our representative promptly said to you that your account would be documented as a dispute and that would not receive any more calls. At no time were you asked to place account information on file with our office for payment. As per protocol your account was documented correctly and closed and remains in that status. All collection efforts have been discontinued and you will not receive any more calls. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], On...

July 18, 2016 you had contacted our office regardng a personal business matter. The representative you spoke with was unable to diclose the details to you without verifying the last four digits of your soical security number which is required by federal law. As of that initial conversation all phone calls from FMR have been stopped as per your request. Your account was immediatley documented as dispute and closed.  In your previous complaint you requested documentation which you have noted you recieved. The information provided in said letter is the information that was placed in our office. Based on your word from your originial and current statements we would like to assure you we have closed your account and you will not recieve any more communication from this office. Regards, Nick W.

Dear Ms. [redacted], FMR cannot disclose the nature of the call on a message as that would be against the law. The message was left to obtain accurate location information so FMR can inform you of the information that was provided to us. FMR will treat this as a cease and desist. You will not receive...

any future calls. Regards, Nick W.

Dear Ms. [redacted], After reviewing our call logs, we have no record of you ever contacting our office. No one ever stated the reason we were contacting you was a loan. If you have evidence to the contrary please provide it. FMR has made the decision to discontinue communication per your request. FMR...

would like to apologize for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. Any and all information that we have regarding your was placed with our office. When you initially contacted our office we provided this information to you in an attempt to help your resolve this matter. Ultimately...

you requested documentation be sent to [redacted].com before resolving the matter. Documentation was in fact sent to you on September 15, 2017. Due to the fact that you are now disputing this debt we have discontinued collections efforts and your account has been returned. You will not receive any more calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. Our records indicate that you have never spoke to a representative of this company. We are closing the account based on the complaint. You will not receive any further communication form this office. Regards, Nick...

W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name.  Said account was placed with our office on November 8, 2016. The first and only phone call that you made to us was on November 11, 2016. Unfortunately it seems that you spoke with a different company on...

several occasions and had sent documentation to them in an agreement that your account was closed. The conversation that you had with the representative in our office was reviewed. At no point did you request documentation via mail or even update your address. You also never addressed the issue you were having with your husband receiving calls. During the two minute phone call you were given any information that we had pertaining to the debt, you then offered to fax over a cease and desist. The fax number was left on your voicemail as per your request and the documentation was received on November 15, 2016. As per protocol your account was documented correctly and closed. This office has agreed to discontinue any future collection efforts.  We apologize for any inconvenience. Regards, Nick W.

Dear Mr. [redacted], FMR has been contracted to collect on a debt attached to your name. You mention a company by the name of "[redacted]" in your complaint, FMR is in no way affiliated with that company. With that said, we had no way of knowing that you had issues in the past regarding this debt. We have...

documented the account disputed and closed. FMR would like to apologize for any inconvenience and assure you that we have discontinued all collection activity. You will not be contacted again. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. Unfortunately businesses in the account receivables industry can easily develop a bad-rap. People that don't want to handle their financial obligations seem to want to label everything a scam. Once that starts it...

unfortunately just snowballs and it becomes something we have to deal with on a daily basis. FMR would like to apologize for any inconvenience. Your account with this office has been closed, and all collection efforts permanently discontinued. Regards, [redacted]

Dear Ms. [redacted], As per your request, we have documented your file as disputed and have permanently discontinued collection efforts. FMR would like to apologize for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], We have reviewed the phone calls between you and our representative. At no time was court mentioned as that is a very serious violation of our company policy as well as state and federal law. Your documentation was sent on 04/21/2016 to an email address of [redacted].[redacted].com...

outlining the agreement. I am having another one sent today. As far as your account being "hacked" I can assure you FMR has nothing to do with that unfortunate incident, all of your information is in our system which is very well secured.  FMR would like to apologize for any inconvenience. Regards, Nick W.

Dear Mr. [redacted],
FMR has been contracted to handle a personal business matter attached [redacted]. Our company name is Forward Movement Recovery and is in no was associated with [redacted] Mediation Group. Our company has one location and does not use threatening tactics. Your allegation...

that we will send a uniformed officer to your home or place of employment is untrue and libel. You clearly have us confused with the other company. We can assure you that your phone number has been removed from our database and that you will not receive any more phone calls from this office.
Regards, Nick W.