FMR

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. Due to the issues at this point, regarding possible fraud in your past and the problems you are stating you have experienced with FMR, we are going to close the account with monetary relief. FMR would like to apologize...

for any inconvenience. You will receive no further collection efforts concerning this account. Regards, Nick W.

Dear Mr. [redacted], Your money will be returned that is not a problem. However, the debt will stay active and be returned to the current creditor. Unfortunately we can't meet the second part of your desired outcome as it would be a false statement. The return process is usually about 10 business...

days. It will be initiated today.

Dear Mr. [redacted], The outbound calls that are placed from this office are to acquire location information. The information that we had on file for you was no longer valid. Our tracing efforts turn up potential family and references. All outbound calls are made in conformity with state and federal...

guidelines. FMR has made the decision to close the account and discontinue communication efforts based on the information provided here. FMR would like to apologize for any inconvenience. Regards, Nick W.

We
have received and reviewed the above complaint by Ms. [redacted] and are happy to
address her concerns. FMR
is a collection agency and we were attempting to contact Ms. [redacted] regarding
an unpaid personal loan that we received in our portfolio.  The loan originated with [redacted] Processing and...

the
last four account number digits are [redacted]. 
FMR’s representative
denies ever threatening Ms. [redacted] in any way, specifically overt threats of
“further action.”  Ms. [redacted] asked for
the verification of debt and additional time to check with her bank regarding
the loan.  Our representative followed
back up with Ms. [redacted] and was informed that she doesn’t recognize the loan.  No further contact took place after that time
and the file was closed.  We have
followed back up with our Client who sent us the portfolio to inform them of
Ms. [redacted]’ update about her account. 
We have treated this
complaint as a cease and desist and apologize for any issues Ms. [redacted]
experienced.  For what it’s worth, we are
also upset that we were provided a portfolio that has a possible issue and we
have addressed this with our Client.  We are not sure how else
we can assist Ms. [redacted], but we assure that FMR will not contact her
regarding this account again.
Please
contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Nick W.
Authorized
Representative of
Forward
Movement Recovery

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Forward
Movement Recovery (“FMR”) has received the above complaint from Ms. [redacted] and
appreciates the opportunity to respond in kind. FMR
is a collection agency who was contacting Ms. [redacted] to collect on a loan...

that
was placed in our office. The unpaid personal loan in Ms. [redacted]’s name originated
with [redacted] Holding. The last four account number digits are [redacted].  We are attaching the verification of debt
letter with our response as Ms. [redacted] has requested in her complaint. We only spoke with Ms.
[redacted] on October 29, 2015.  She claimed
that only some of the information we had was correct when we verified her
information.  Most importantly, Ms. [redacted] told our representatives that what our records indicated for Ms. [redacted]’s place
of employment, was where her mortgage was held. 
An employee was arrested for identity theft and she believed that this
was something that stemmed from that incident. 
Our representative told Ms. [redacted] that her account would be closed and
asked her to call our office if there was any further information she would
need from FMR. We are not sure where
the additional allegations Ms. [redacted] is stating in her complaint are from.  We believe that she may be receiving calls
from other agencies but can assure Ms. [redacted] and your office that our
representative was courteous and worked with Ms. [redacted] regarding closing her
account due to, what we can only imagine, was a hard and scary time in her
life.  We can further assure Ms. [redacted] that there will be nothing notated on her credit report from our agency and we
will ensure that her account is closed and will not be resold. No further calls to Ms.
[redacted] will take place and we encourage her to contact FMR if she receives any
additional calls regarding this account so we may address and forward the issue
to the proper authorities. Please
contact the undersigned if we can be of any additional help in this matter. Sincerely, Nick W. Authorized
Representative of Forward
Movement Recovery

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. FMR would like to apologize for the inconvenience. The representative that you spoke with was terminated due to his inability to do the job. Due to the lack of professionalism you have experienced in dealing with FMR,...

we are closing the account in question. You will receive no further communication concerning this matter. Regards, Nick W.

Provided that I, or anyone I am associated with,  don't hear from anyone or anything associated with the business or supposed account, this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. On August 4, 2016 when you first called into our office your name and the last four digits of your social security number were verified due to federal privacy laws. Without verifying this information we are unable to...

disclose the debt to you. Any other information including your email, bank account information, and place of employment, were placed with our office along with the debt. This information was given to you in order to help you recall the debt. In any case, you did dispute this matter and requested documentation to your email, which was sent to you and provided any and all information about the debt. At no time were you threatened with court proceedings or told that you committed fraud, you were simply asked to contact this office back after reviewing the validation of debt letter. FMR is not a credit reporting agency we are only attempting to help you resolve this matter. As of August 9, 2017 your account has been documented as dispute and closed. You will not receive any more phone calls from this office. Regards, Nick W.

Dear Mr. [redacted], FMR has been contracted to collect on debt attached to your name. The conversations that you had with the representatives of this company have been reviewed. You stated that you knew the individual that had established this debt in your name and they would be contacting the office...

to resolve the issue. In your complaint you state that your “ex” provided proof that this was paid in 2011. So the company that you should be slandering is the company that sold a debt that was paid in 2011, not FMR. Your allegations that this office is a scam or attempting to extort money from anyone are untrue and libel. We can assure you that there will be no further communication with you or anyone associated with this file from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. After reviewing the call on 03-01-2016 you had with a representative, at no time did she mention "lawsuit". FMR has made the decision based on your request to document the file as disputed and discontinue all...

communication. You will receive no further collection efforts from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. Attached is a copy of the letter sent to you on 03-01-2016. The creditor and account number along with this offices information is all provided. FMR has decided to document your account disputed and discontinue all...

collection efforts. You will receive no further communication from this office. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, there shouldn't be a 'disputed' record as I have never had a loan, or done business with this company.  
Regards,
[redacted]

Dear Ms. [redacted], We are sure you do not have the correct company. We even spoke with your legal representation a [redacted] from [redacted], at which point we restructured your arrangement to fit your pay schedule. If you can provide information to the contrary please do. Regards, Nick W.

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.  It would be good if they changed their collection tactics to be within the laws of the Fair Debt Collection Act. Harassing an individual and many acquaintances multiple times per day on a daily basis is definitely not within the legal parameters of collecting a debt. Also, when attempting to collect a debt, it would be nice if you had the information in order to verify said debt, such as original company the debt was with, the date the debt was incurred, etc. With so many scams and identity thieves out there, it would behoove your company to know what they are talking about before contacting and harassing an individual for payment.
Regards,
[redacted]

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter attached to your name. When you initially contacted our office you stated the social security number on file was not yours and that we had the wrong number. At that time two phone numbers as per your request were removed....

Information was not provided to you at that time because you verified you were not [redacted]. Documentation has been scheduled to be sent to [redacted]. [redacted], [redacted]. At this time your account has been sent back and closed. You will not receive any more phone calls from this office. Regards, Nick W.

Dear Mr. [redacted], We apologize for any inconvenience. You state in your complaint that you have been a victim of scams in the past, this matter appears to be fallout from whatever you had going on in the past. FMR would like to assure you that this account has been properly closed and will not be...

forwarded out of our office. You will receive no further communication from this office. Regards, Nick W.

Mrs. [redacted], you keep responding that this does not resolve your complaint, therefore I have to keep communicating through this portal. The decision to keep communicating has been yours. As previously stated there will be no further communication from my office. Nick W.