FMR

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Mr. [redacted], FMR has been contracted to collect on debt attached to your name. We have reviewed the phone call, and respectfully disagree with your statement. The software that we use prevents any phone number from being called more than once per day The allegations you are making against...

this office regarding threatening to sue or take you to court are untrue.  On August 1st you contacted our office and spoke with a representative who provided any information that has been placed in our office pertaining to this debt. Based on your work that you do not owe a debt to our office you account has been documented as a dispute and closed. You will not receive any more calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. We reviewed the call from  02/28/2017 when you spoke with a representative who explained to you that the account in question was in fact yours and attached to your social security number which you verified. You...

agreed to enter into a payment arrangement to rectify the situation. FMR would like to apologize for any inconvenience you may have experienced while dealing with our company. Since you are now disputing the account, we have removed your remaining payment and will be reversing the transaction that cleared on 03/01. Please allow ten business days for the funds to become available. Your account has been documented accordingly and closed. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter attached to your name. Regarding the message that was left, it is against federal regulations to provide our company name without confirming the phone number being contacted is the responsible party. This office is...

attempting to locate you so that we can provide the details of this matter to you; however based on your allegations of harassment we have made the decision to discontinue all future attempts to contact you. This matter has been closed and you will not receive any further phone calls from this office, Regards, Nick W.

Dear Mr. [redacted], This company is in no way affiliated with [redacted].  As of November 4, 2016 you have not received any calls or contact from this office. We are unable to assist you as far as any other company is concerned but can assure you there will be no contact from this office. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. FMR would like to apologize for any inconvenience. You will receive no further communication from this office. Regards, Nick W.

Dear Mr. [redacted], The allegation that FMR "is notorious for trying to collect on non-existent debts or debts from you that belong to other people" is ridiculous, unfounded and simply untrue. Due to your unwillingness to speak with us to even find out why we are attempting to contact you, your...

account has been closed in this office and returned to the current creditor. FMR would like to apologize for any inconvenience. You will not receive any further communication from this office. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. The representative that you spoke with has been reprimanded and sent for continued training. The calls to your family or associates were simply to obtain location information due to the out of date location...

information provided to us. FMR has made the decision to close the account with monetary relief, and would like to apologize for any inconvenience. You will not be contacted again. Regards, Nick W.

Dear Ms. [redacted], FMR has nothing to do with the calls stating "you have been approved". I am assuming something has been generated by one of these calls. As far as the calls FMR has made, they were for location information and by no means meant to be harassing. Your account with this office will be...

closed and all collection efforts discontinued. FMR would like to apologize for any inconvenience. Regards, Nick W.

Dear Mr. [redacted], Your money will be returned that is not a problem. However, the debt will stay active and be returned to the current creditor. Unfortunately we can't meet the second part of your desired outcome as it would be a false statement. The return process is usually about 10 business...

days. It will be initiated today.

Dear Mr. [redacted], The outbound calls that are placed from this office are to acquire location information. The information that we had on file for you was no longer valid. Our tracing efforts turn up potential family and references. All outbound calls are made in conformity with state and federal...

guidelines. FMR has made the decision to close the account and discontinue communication efforts based on the information provided here. FMR would like to apologize for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. Mr. S. attempted to contact you at your place of employment one time per our electronic phone records. The information that was provided to FMR to contact you was no longer valid. We reached out to you to inform you...

of the delinquent account. Due to the complaint being filed FMR has decided to discontinue collection efforts and close the account in this office. FMR would like to apologize for any inconvenience. Regards, Nick W.

We
have received and reviewed the above complaint by Ms. [redacted] and are happy to
address her concerns. FMR
is a collection agency and we were attempting to contact Ms. [redacted] regarding
an unpaid personal loan that we received in our portfolio.  The loan originated with [redacted] Processing and...

the
last four account number digits are [redacted]. 
FMR’s representative
denies ever threatening Ms. [redacted] in any way, specifically overt threats of
“further action.”  Ms. [redacted] asked for
the verification of debt and additional time to check with her bank regarding
the loan.  Our representative followed
back up with Ms. [redacted] and was informed that she doesn’t recognize the loan.  No further contact took place after that time
and the file was closed.  We have
followed back up with our Client who sent us the portfolio to inform them of
Ms. [redacted]’ update about her account. 
We have treated this
complaint as a cease and desist and apologize for any issues Ms. [redacted]
experienced.  For what it’s worth, we are
also upset that we were provided a portfolio that has a possible issue and we
have addressed this with our Client.  We are not sure how else
we can assist Ms. [redacted], but we assure that FMR will not contact her
regarding this account again.
Please
contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Nick W.
Authorized
Representative of
Forward
Movement Recovery

Dear Mr. [redacted], FMR has been contracted to handle a personal business matter attached to your name. All though you did call into our office, you did not verify that you were the correct party as per federal privacy law. Each time you contacted our office there was any attempt to verify your...

information but you refused. You do not know what this matter or regarding and as of March 13, 2018 it was closed and returned. You have noT received anymore phone calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. Due to the issues at this point, regarding possible fraud in your past and the problems you are stating you have experienced with FMR, we are going to close the account with monetary relief. FMR would like to apologize...

for any inconvenience. You will receive no further collection efforts concerning this account. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], FMR has a very firm policy on verifying correct location information prior to just sending personal information to what might no longer be a valid address. We apologize for any inconvenience. Your account has been placed in a cease and desist status. You will receive no...

further communication from this office. Regards, Nick W.