ForSaleByOwner.com, LLC

Hello,Thank you for reaching out to us and taking advantage of our Home Selling GuaranteeDue to the time that has passed since the original purchase of the MLS Product, we could not credit the amount back to your credit cardHowever, we do apologize for the time it has taken to process the refund request and we show that a check was mailed to you on November 18thWe have verified with our Accounting Unit that the check has not been cashed and have asked that a stop payment be placed on it and a new check be re-issuedOur Accounting Unit has told us that a replacement check will be ready to be sent on Monday Dec 12th and they will overnight the check to youIf this is not received, please do contact us as soon as possible, so we may follon the status.Sincerely,ForSaleByOwner.com

Dear Mr***,We would still ike to research further for youIf you would still like to have this matter researched further, you may forward the requested information directly to me at [redacted] @ [redacted] Sincerely, [redacted]

Selling your house is a difficult challenge to begin with but when you work with ForSaleByOwner.com, it becomes a nightmareYou think you're saving money by listing the house for sale on your own but once you opt for the more expensive package to have your house listed on the MLS, you get hit with a percentage fee upon the selling of your houseWhen we first signed up, it was .25%, after almost two weeks of going back and forth on paperwork to get the house listed on the MLS, they raised the rate to .50%We argued the fact that we signed up when it was .25% and luckily they honored itThat doesn't mean I like the companyTheir "Live Support" is anything but thatHalf of the time, you're forced to leave a message where no one will call you backThe other times, you're left speaking with someone who can't help you and will refer your callYou are "assigned" an MLS broker to assist you; however, your given a generic email address with random people answeringThey only allow two "free" changes to the MLS, which includes adding Open HousesSo if I have three or more changes to my MLS, including scheduling Open Houses, I'll have to pay $each timeThis list of complaints go on Since I've pulled my hair out for the past weeks with this company, I'm going to stick it out for a little while and get my money's worthFor anyone considering to go with this company, DON'TSave yourself the hassle and go with a realtor

Hello, Thank you for contacting ForSaleByOwner.com and we would like to apologize for the experience you hadWe have reviewed your account and have verified that the account was opened in October The package that was purchased was a Deluxe Listing which was for marketing on [redacted] .com for months, which ended on April 17, [redacted] and [redacted] were of many Third Party websites that we were syndicating toUnfortunately, [redacted] made the decision in August to no longer accept syndication feeds from any By Owner type of Real Estate CompanySince [redacted] is not owned by ForSaleByOwner.com, we do not have any control over business processes and business decisions they, or any non-affiliated third party, makes, as indicated in Section G of our Terms and ConditionsWe will not be able to issue a refund, as once the property has been posted on [redacted] .com or after days of purchase date, there are not any refundsYour package was purchased approximately months ago and your property had been posted onto [redacted] .com, as part of your packageSincerely, ForSaleByOwner.com

Hello,Thank you for reaching out and ForSaleByOwner.com would like to apologize that we did not have referral coverage in your areaAs we are aware that this may happen at times, we are reviewing the terms and conditions to make some changes for instances like thisWe are in the process of cancelling your listing and issuing a full refund in the amount $Due to the age of the original transaction, please allow as 10-days to process the refund back to youThe refund will need to be processed via check, so could you please send me your mailing address to p [redacted] @tronc.com? Once we receive your mailing address, we can begin to process the cancellation.Sincerely,ForSaleByOwner.com

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ We acknowledge that [redacted] is having issues with their lead inquiries from their siteWe are working diligently with [redacted] to find a solution, however, [redacted] has not identified the problem yetAs soon as the problem has been solved, we will forward on any inquiries to the customer We have expedited delivery of the yard sign and customer can expect delivery in 5-days Customer requested a spotlight home as one remedy, however we could not fulfill due to FSBO's payment system- would have to charge the customer and then issue a creditSo no spotlight home has been given at this time Customer requested a featured home, which we did fulfill with an expiration date of Sept We also issued a full refund of $to customer's card on Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We will accept the response, however, we still have not received any of the property inquiries that were submitted through [redacted] I would also like to request that ForSaleByOwner provide weekly updates as to the status of those missing property inquiries until the inquiries have been forwarded to usOur property has been on the market for over weeks, and we still have not gotten any of the [redacted] inquiries for the first week it was listed Final Business Response / [redacted] (1000, 11, 2015/09/30) */ Please inform the seller that [redacted] has solved their lead delivery issue and all [redacted] inquiries for the seller have been delivered as of As new inquiries come in, they will be delivered directly to the seller

Initial Business Response / [redacted] (1000, 6, 2015/09/14) */ Customer did cancel with us but called on to reinstate their accountWe gladly reinstated and offered a year extensionPlus we expedited shipping their yard sign to them, which was received on For goodwill purposes, a refund of $(estimated pricing for yard sign), due to delay, was processed on Customer is still currently active as a customer Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We only reinstated on 8/27/when FSBO agreed to expidite the yard signFour days later, no yard signOur home sold (using a realtor) on 9/7/We departed Texas on 9/10/and our Realtor returned the "expidited" sign without opening itWe still request a full refund of $ Final Business Response / [redacted] (4000, 10, 2015/09/15) */ We stand by our previously submitted response

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ This property is listed on our site as a Property Profile provided by the department of public recordsI will remove this property immediately Thank you

We value the feedback received and apologize for any issues or inconveniences this customer may have hadWe strive to provide a smooth process for all our listing and product offerings, however, at times there may be unforeseen issues that may not have immediate resolutionsWe have since addressed the concerns the customer has raised and wish this customer all the best in the sale of their home

Complaint: [redacted] I am rejecting this response because:You are a worthless business and I see on this Revdex.com website that you've refunded customers with the same exact complaint so I know you're capable of doing so in my instance as wellSo go ahead and refund it since I'll gladly file a claim in small claims court just to make a point that you guys are offering a shody service and have zero respect or care for your customersThis is a battle you're going to lose so I suggest you you back down and submit the refundIf this refund is going to break your bank, then you've got much larger issues within your organization Sincerely, David [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/07/29) */ Spoke with customer and apologized for the inconveniences over the first couple of weeks of his listingWe were able to expedite a yard sign shipment to his home and resolve the issues with his listing not syndicating out to [redacted] and [redacted] The customer's home is currently under contract and expects to close in the coming weeksLet him know that if anything falls through with the closing, ForSalebyOwner would honor some additional bonus features to his listing to enhance the traffic Please let me know if you need anything else Thank you! Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Very Very happy with this FSBOUser friendly website, nessesary legal paperwork available and inexpensive Our house sold VERY fast for what we wanted/neededWe prepared the house TO sell and had good expectations of selling price We have an agent in our family but needed every nickle out of the houseVery satisfied Would defiantly recommend!!

Hello,We apologize for your experience with our partner, Xome, IncYour account was cancelled by Technical Support on April 28th and your $was refunded back to your credit card.Sincerely,ForSaleByOwner.com

Hello, We would like to apologize for the delays we are experiencing in our sign shipmentsThe orders are currently being processed, but we are unable to provide an exact shipment date yetWe have credited your account $for the delay issuePlease continue to check with Customer Service at for shipping updates regarding your sign.Sincerely, ForSaleByOwner.com

Dear Mr***, We would like to apologize for the experiences you have describedHowever, our site does explain that the 100% money back Home Selling Guarantee on our website, requires a seller to complete the online application for the Home Selling Guarantee, the customer will then be proved a list of agents to select from, and then, once the house is sold using our referral agent, we refund the entire amount of the packageRegarding the changes made by [redacted] , as our Terms and Conditions state in Paragraph G, “as part of all three of our Service Plans, we will submit your property listing information to other, third-party websitesfor inclusion on those sitesPlease be aware that you are not purchasing a listing with these other sites as part of the fee that you pay us, and that any of those sites may reject your listing for any reason or change their own services.” We have no control over any third party sitesAs a result of the change by [redacted] that impacted all By Owner companies and not just ForSaleByOwner.com, we provided the link that [redacted] gave us for sellers to list their house on [redacted] ’s sites, as well as mentioneda credit available to upgrade to the next package, if a seller so decided toThe credit equaled the entire cost of your previous package to be applied towards the next package upgradeYour package that you did purchase placed your listing on Realtor.com for a month periodYour property was placed on Realtor.com and was marketed on Realtor.com, as provided by the package you purchasedHowever, we will be issuing a refund for $This is the amount of your purchase ($359) minus a cancellation fee ($174), since the property was placed on, and marketed on, Realtor.com, as well as [redacted] , until they changed their business modelSincerely, ForSaleByOwner.com

Excellent experience!! Our home sold in days and FSBO was as advertised

Buyer beware of the pricing on this website I purchased the enhanced MLS listing for over $ No where on their website did I find that they worked with an outside party, but my MLS was referred to realtydot.net I was then charged an additional $once I sold my home Therefore, it cost me twice as much to sell my home than was listed on their website I paid the initial $500+ to list my home and then had to pay an additional $at closing However, I do recommend this website over a realtor any day People CAN sell their own houses and should not be made to feel like they cannot do this service for themselves

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Spoke with customer and explained that all yard signs were on back-order and are in the process of being shipped outApologized for any inconvenience this has caused and am working with my warehouse manager to get this customers' sign expedited to her home Thank you, please let me know if you need anything else Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with a representative from the company I received my sign the following dayHowever, I think it is a negative reflection on this company that it took a complaint to the Revdex.com for them to respond/reactI think this speaks to how they conduct business Companies should be proactive versus defensive but that's just my opinion

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Spoke with customer and explained that the additional fees were based on Real Estate regulations in the state of OhioRefunded the [redacted] portion of the listing that the customer did not useCustomer will retain all other features of the package Thank you

ForSaleByOwner.com is a very helpful tool for owners to sell (or attempt to sell) their homes without the (inflated) cost of realtorsThe website provides information and assistance with various aspects of selling a home by owner as well as different packagesI will probably utilize ForSaleByOwner.com again in the future