Freedom Pop

I am very pleased with FreedomPop I am not tied to my cell phone for all of my essentials The service Freedom Pop provides is perfect for me since I primarily use my cell phone for downloading/listening to podcasts

I have been satisfied with the service insomuch as it has met my expectationsI live in an area with spotty cellular coverage through all carriersBecause of this I didn't expect stellar performance, but for the money, it's been a good backup phone for my needsI'm stuck in a contract with [redacted] for two years and needed a phone that works in the areas where they provide little to no option for roaming data

I was with Freedom Pop months ago I attempted to cancel with them and sent an email about how to since I couldn't find a phone numberI received an email back stating all I had to do was go online and request it to be placed on hold and that would prevent any further billingWRONG!!! I am still getting billed I have attempted to call them, email them, send them letters NOTHING

FreedomPop has been a very good company to do business withWhenever we have had troubles, we have been able to get the issue resolved within hoursConsidering everything is done via email, forums & [redacted] , I think that's greatWe now use FreedomPop exclusively for our phones as a familyPhone & text service in our area is great (metro Detroit)Our kids enjoy having a data planI like that I can monitor usage

I had been having problems with the Freedompop service from the beginningI had trouble getting service wherever I wentI emailed and called the support team and still had issuesI ported my number back to Verizon and was told that I had until June 16th to return the deviceI called today, June 13th for instructions on how to return it and was told that the time line for a return was six days passed! I am now out $200! I cannot use the device with Verizon, another issue altogether, so I now have a phone that I can't use and Freedompop has my money! I feel like I have been takenBeing told the wrong information and now no resolutionBeware

I will recamend your service to any one

I'm happy with FreedomPop phone and Internet service! Unbeatable price!

I have had problems and had them resolved ASAP! Up to now I have saved about $and in bills...much relief for a single seniot citizen I pay my own billsd and actually have a better life as a result I will never go back to the other unless they ake me LOVE YOU FREEDOM POP!!! I tell everyone I know about you and know I have brought you at least new customers who are anxious to get started..They are going to love it too Keep up the work as you are helping a lot of people in America!! [redacted]

I bought the [redacted] The phone works well, although it comes loaded almost to all it's storage capacityI can't update the apps because the phone tells me there's not enough storageAnother problem was that for some reason I was assigned a $a month plan when I never authorized itI was charged that amount until I became aware of the chargesAfter calling FreedomPop, I changed the plan, however; I was only reemburst for one month

Here is my issue: This is my [redacted] chat with freedompop Aug 17th, 3:23pm Hello I purchased sim kits and received one in the mail it was when you had the same kit with the free power bank I received one said they did not receive the other I have emailed your support group and have not received a response and I'm trying to receive my other SIM kit because the the promotion that I have on them is for unlimited talk textures and internet and my promotion is about to run out and I still haven't received my sim kit The email for the sim kit and powerbank that I have not received [redacted] @yahoo.com I've tried to call the number on the same package that I received for customer service at it gives me a message that only Premier Freedom Pop customer service customer service and that I was not one of themso I have reached out to text support the tech support on their FreedomPop I have tried to call and now I'm reaching out your Facebook because I cannot reach anyone to let them know that I have not received my second Sim kit and power bank that I have ordered I've been charged for them but I haven't received them Aug 18th, 7:55pm Hello I purchased sim kits and received one in the mail it was when you had the same kit with the free power bank I received one said they did not receive the other I have emailed your support group and have not received a response and I'm trying to receive my other SIM kit because the the promotion that I have on them is for unlimited talk textures and internet and my promotion is about to run out and I still haven't received my sim kit The email for the sim kit and powerbank that I have not received [redacted] @yahoo.com I've tried to call the number on the same package that I received for customer service at it gives me a message that only Premier Freedom Pop customer service customer service and that I was not one of themso I have reached out to text support the tech support on their FreedomPop I have tried to call and now I'm reaching out your Facebook because I cannot reach anyone to let them know that I have not received my second Sim kit and power bank that I have ordered I've been charged for them but I haven't received them FreedomPop FreedomPop is the nations first and only wireless provider committed to delivering 100% free internet and mobile phone service to all Aug 23rd, 2:01pm Hello [redacted] Thank you for providing the information needed to access your accountWe're sorry to be the bearer of bad news, but upon checking your account we noticed it was only one SIM kit that was ordered and not two We hope we've been able to answer your question regarding the order of two SIM Kits We hope you have a wonderful day! ð Smell my question has not been answered I ordered two I was charged for two and I only received one No my question has not been answeredI ordered two SIM kids I was charged for two sim kit and I only received one sim kitIt was when some kid on this account and one sim kit on another account totaling together to shim kits for this account I did not receive my sim kit but I was charged Aug 23rd, 5:02pm We're sorry to learn that, [redacted] Could you provide the email of each account, so we can look into it? Again, we'll need the email of each account so we can look at each account and order that was charged to your card We look forward to your response and hope you are having a great day! ð Aug 23rd, 9:13pm [redacted] @yahoo.com and [redacted] @sbcglobal.net are the email addresses that the orders were placed under When will my other SIM kit and powerbank arrive? Here are screen shoots of the transactions on my account Aug 24th, 10:33am Hello again [redacted] Thank you for providing the emails associated with each orderWe were able to notice your order #XXXXXXXX was shipped, but seems to still be in transitIt was shipped via FedEx and the tracking number is XXXXXXXXXXXXXXXXXXXXHowever, we have resubmitted your order to ensure you receive itThe resubmitted order will not be charged to your account and you will receive a confirmation email at [redacted] @yahoo.com once your device has shippedPlease be sure to check all mail including Spam, as it can also arrive there at timesWe apologize for any inconvenience this will cause We hope this has helped answer your questionsHowever, feel free to message us should you have any further questions or concerns We wish you a wonderful day! ð What about the plan that I have on my accountI didn't get a chance to enjoy the free unlimited plan due to not receiving the orderWill I get a free month of services as well? Aug 24th, 12:47pm We will gladly refund any charge incurred to ensure you will get to enjoy the free unlimited trial once you've received your deviceð Aug 30th, 6:22pm I haven't received an email with the shipping information When will my order ship? Aug 31st, 7:00pm I haven't received an email with the shipping information When will my order ship? Sep 1st, 11:43am Hello Reina, We apologize for the delay in responseWe took a look at your resubmitted order #XXXXXXXX and it shows your order has been delivered via [redacted] Your tracking number was XXXXXXXXXXXXXXXXXXXX on 8/29/Can we have you confirm you've checked and never received your order? We look forward to your responseð Sep 30th, 4:00pm Hello, I didn't get my orderI waited to see if ir would be deliveredStill nothing Oct 3rd, 1:24pm Reina, Please provide me with the email address you used to make the purchase Ok no problem [redacted] @yahoo.com please can my package be mailed to a different address? Oct 4th, 2:34pm Yes please [redacted] Upon checking your account associated with the email address [redacted] @yahoo.com, I see that the SIM card was shipped on August 25, and was delivered on August 28, 2016, to [redacted] Ave # B Cleveland, TX XXXXX I didn't receive it that is why I'm requesting fir it to be mailed to a different address For I've been waiting a long time for my package and nothing Oct 5th, 4:04pm Thank you for the update, [redacted] Could we have you provide the address of which you would like the device shipped to? We look forward to your response and hope you are having a great day! ð Oct 6th, 3:25am what about the unlimited serves I was suppose to have access to for a month for free? Oct 6th, 4:58pm Hello Reina, Thank you for the updated shipping addressWe would like to confirm we have gone ahead and resubmitted order XXXXXXXX to the updated shipping addressA confirmation email will be sent to [redacted] @yahoo.com once your device has been shipped Regarding your trial, we will gladly issue a refund for the charge of the subscription as soon as it is charged to ensure you experience the free triial We hope we have helped resolve the issues at handHowever, should you feel we haven't, please feel free to message us and we will gladly assist We wish you a wonderful day! ð Ok thank youYes that shipping information is correct You are more than welcome, [redacted] You can always use this thread to send out any further inquiries Have a wonderful day! ð Ok thanks Nov 11th, 2:41pm Hello Im writing in about my accountmy email address is [redacted] @yahoo.com and I have topped up my account for my bill to be taking from the money on my account balance but freedompop tried to charge my cardNow my phone is off and I still have money on my accountHow can this be fixed?? Nov 14th, 10:48am Hello [redacted] Thank you for contacting FreedomPopWe would like to apologize for the delayed response After reviewing your account we verified that another agent had refunded the balance charge that you had manually processed so that you can update your billing information and your monthly renewal plan can be charged so that your account can be reactivated to business days should be allowed to pass before seeing the charge refunded Let us know if you need assistance with reactivating your account and we'll gladly assist you further I understand my issue is that I try to update my card to pay my bills every time I submitted it will not go through I call customer service they told me that's because I'm trying to understand that I'm being charged $from only be so I'm desperately trying to get my phone back on because I needed to run a business so if you guys can help me out that would be great Hello [redacted] Unfortunately, our team is unable to give you a call as we are not allowed to contact customers any way other than by messaging and for this we apologize Our advise is to try updating your billing information after removing caches, changing browsers and deleting temporary Internet files If it still doesn't work please let us know so that we can escalate your issue to the right department so that they can take a closer look at it Hello Im not asking someone to call meI was stating that I called customer service for assistance and Im still not able to pay for my billNo caches and cookies have nothing to do with it!! When Im trying to make the payment on my account Freedom pop is trying to charge me for my bill and the plan I have is and I dont have any additional services I dont need for someone to call meI need to make sure my account is correct so my payment can come off of my card Nov 14th, 1:20pm Hi [redacted] We have tried to modify the charge however the system to the $you mentioned however the system is not letting us bypass this error Our advise is to got through with this payment and immediately after doing so we will refund the that are charges pending for services that would be added in the future Let us know if you are able to do so now I [redacted] ha I don't have any charges that will be added in the future I'm going to keep that I have if by chance you guys cant modify my account to plan because I remove that service prior to the new billing cycleSo if my account cannot be updated would I be able to switch to the free plans? Nov 15th, 9:52am By updating your billing information the full charge would be processed and we'd be able to refund the charge promised We can also downgrade your device to the Free plan is you;d like, however the charge needs to be processed before any actions can be taken Wed 1:01pm 0: 0: can someone help me with my account please it's already been charged $ I was only supposed to be billed $I would like to get a refund of my money please and switch to the free plans Hello [redacted] Would you be so kind as to provide us with the order number associated to the $charge so that we can take a closer look at it? Wed 4:54pm My email address is [redacted] @yahoo.com My phone number is [redacted] Wed 8:25pm I keep trying to downgrade my planI've tried on my computer and I've tried from the FreedomPop phone both say reactivation is required in order to downgrade Thu 8:54am Hello [redacted] We attempted to reactivate your account but the same error came outIt's necessary to update your billing information and pay the $in in order to reactivate it, however since we understand that you are wanting to be under the Free plan, we would refund the charge made immediately after you reactivate Let us know if you are wanting to go with this option and we'll gladly help My account has already been charged My account was charged on yesterday I need a phone number or email address to file a complainant with your corporate offices can someone help me with my account please it's already been charged $ My email address is [redacted] @yahoo.com My phone number is [redacted] I keep trying to downgrade my planI've tried on my computer and I've tried from the FreedomPop phone both say reactivation is required in order to downgrade I've tried to update the billing information and it give me an errorAlso has already been taken from my account it was deducted on Hi Reina, What's the error message that you are getting while attempting to update the information? Would you be so kind as to provide us with a screenshot of this error so that we can take a closer look at it? I am at work right now I'm unable to provide you with a screenshotHowever the error says I have to contact customer service for assistance to reactivate my account I am meeting a phone number or email address I can write and to file a complaint Corporate Offices please Thu 11:57am Hello [redacted] We understandPlease contact our General Support Line at [redacted] or our Technical Support team at [redacted] Im wanting information to file a complaint General support cant help me Thu 1:15pm Hello [redacted] We understand your situation and would like to offer an alternativeWe found that the charge made on 11-16-was correctly processed, however a system error did not allow your account to be properly reactivatedThis can be fixed by a specialized team that will take your case and provide you with prompt and satisfactory response Would you like for s to escalate your issue? Thu 2:21pm YesPlease Thu 3:44pm Im still needing the information to file a complaints for the lack of customer service, concerning this issueThis is something I have been dealing with for a week now Is that something I can get from your company or do I have to file a complaint with Revdex.com Fri 10:59am The payment has posted and clearedWhen will my account be back on? Will my.account be switched to the free plan? When will the refund be processed? Hi [redacted] We have escalated your issue so that your account can be reactivatedThe last charge that was processed in your account was used for this month's plan renewal however we would be able to set your account to the Free plan for the coming month Would you like to have your plan downgraded no or in the next month? No thats amount that was charged was for this month of serviceThis month will be2nd monthI started service last monthSo with that being said when will my.money be refunded? I was told I would receive my money back and switched to the free plan this monthNot for next month! I was informed that additional charges were still on my account when I removed the prior to the new billing cycleThats the reason I was overchargedI was only suppose to be charged and not I am still needing a phone number or email address to file a complainant with your corporate officesNot the general customer service they can not help me Is that something I can get from your company or do I have to file a complaint with Revdex.com Fri 2:45pm We apologize [redacted] We will be issuing a full refund for the charge made and downgrade your account to the Free planHowever in order for us to issue the refund we only need confirmation that you are wanting to be on the Free plan from on Once we receive this confirmation we will immediately assist you with what we promised Fri 6:01pm YesI know that Ive stated that several times nowThere shouldn't been a delay I want to be switched to the free plan and have my money refunded I want to be switched to the free plan and have my money refunded I want to be switched to the free plan and have my money refunded I want to be switched to the free plan and have my money refunded I want to be switched to the free plan and have my money refunded Sun 4:03am I want to be switched to the free plan and have my money refunded I want to be switched to the free plan and have my money refunded Mon 1:10pm I want to be switched to the free plan and have my money refunded When will my account be back onMy phone still isn't on Its been weeks now 7:54am You reported this conversationYou can also manage and turn off the messages you receive· Manage 10:07am IM still needing help with my account! Chat Conversation End Currently: Im on the phone with freedompop now and Ive been on hold for minutesI waiting for a supervisor and the rep has not come back to the phone in minutesI was told I need to pay another in order to get my services back on after paying $on 11-16-I didnt go over on my accountIm absolutely livid with this situation and this company

I recently had an issue with my iPhone with freedompopMy issues were completely resolved by a tech at freedompop's officeHe was professional and thorough and I am completely satisfied with the outcome

this company is the worst company in customer service don't use their products better to pay extra or dollars and buy from any other company with good customer service this company is ***

Am very happy with FreedomPop, phones work great and the price is rightThe voice mail and voice clarity add-ons are worth every pennyAnd customer support is fantasticI'm so confident in the service, that I use my FreedomPop number as my primary phone numberEven if if you can't get the area code from your region, it's worth itJust don't forget to enter all digits for your contacts

In this rural area of VA where I live, internet access is expensive via satellite, cable and [redacted] wireless so being on a fixed income I decided to go with freedom popWhat a mistake! I didn't know it uses [redacted] network until I activated the device, then suffered with spotty 3G signal until days ago when the device stopped workingIt doesn't connect st allI called support, which transferred me after minutes (and saying they'd send an RMA so I could exchange this faulty device) to customer service because I asked about s credit on this month's service due to a nonworking device and not being able to access the internetFinally got a promised creditThen I was transferred back to tech support where once again was promised the RMAby then nearly hours had passedSix days later still no RMA so I called again, had to go thru the entire process againHe said it would take 24-hours to get an email with the twice-promised RMAAll I'm trying to do is exchange!

I have had nothing but good experiences with Freedom Pop in the more than a year that I have been a subscriberThe only problems I had were operator error and an email to customer service fixed it fastI used both the phone and the hotspot

Very pleased

Customer service has been responsiveI have a mifi device, it works as expected

Is Freedompop really free? My first month with FP cost me about $which included the phone and the requirement to sign up for and pay for trial services Once on the plan the services and other plans could be cancelled and from this point on, the service is free My thoughts are; for a truly free service, it should be free from the gso the individual can make an informed decision but at this point one must spend money in order to make this decisionAlso, when someone would like to cancel a service or plan (there is a difference), it is difficult to find the area to "click on" in order to cancel (the print is so small)I have clicked on a tab to find out more information on a service and was immediately signed up for that service( I didn't read the fine print) For my short time experience with FP, there is a free service to be had after your initiation...Just read the fine print and don't "click" on anything before reading all the fine print

Great service! Don't let the negative reviews deter you from trying this serviceI've been very pleased and it's free! In the New England area the service is great in populated areas [redacted]

The service is okay sometimes the calls break up mostly on the other endThe internet connection is not very strong just two bars sometimes three