Freedom Pop

Is Freedompop really free? My first month with FP cost me about $30.00 which included the phone and the requirement to sign up for and pay for trial services
Once on the plan the services and other plans could be cancelled and from this point on, the service is free.
My thoughts are; for a truly free service, it should be free from the get-go so the individual can make an informed decision but at this point one must spend money in order to make this decision. Also, when someone would like to cancel a service or plan (there is a difference), it is difficult to find the area to "click on" in order to cancel (the print is so small). I have clicked on a tab to find out more information on a service and was immediately signed up for that service( I didn't read the fine print).
For my short time experience with FP, there is a free service to be had after your initiation. ...Just read the fine print and don't "click" on anything before reading all the fine print.

worst service I ever had . phone did not work . tried to operate on random wifi. says signal weak when I try to use it . returned the device and cannot get a full refund out of this company as was promised.

Am very happy with FreedomPop, phones work great and the price is right. The voice mail and voice clarity add-ons are worth every penny. And customer support is fantastic. I'm so confident in the service, that I use my FreedomPop number as my primary phone number. Even if if you can't get the area code from your region, it's worth it. Just don't forget to enter all 11 digits for your contacts.

Bait and switch. I bought 2 SIM cards and phone. I then signed up for their free service. Just happen to check my transactions on my credit card and what to do find monthly charges for both SIM cards. So much for free service! I've asked for refunds still waiting for that to happen. Beware of this company's shady business practices.

I'm happy with FreedomPop phone and Internet service! Unbeatable price!

I understand that this company is in a 'Beta-phase' but they have sent me a product that does not work and there is no response from nearly an hour going around in circles on the phone to their call center.
I am on my 6th email message with each one explaining a response time of 24-78 hour response time. I am at hour 100 at least and not a single response.
I am pretty shocked. It is almost like a ghost company which I am finding out unfortunately too late as they have had my money.
I look forward to editing this review with a resolution but I am not holding my breath.

this was the worst phone service experience I have ever had.there was a special for a phone for $50 that included free data service indefinitely. so I thought I'd give it a try, however I ended up with 2 phones I was charged 100 dollars. The phones had terrible battery life and some the features and services advertise was a lie.I couldnt call anyone and have a conversation it sound so bad. I call them 10-12 times with confusing and unhelpful responses, outsource to india. I told them cancel everything and I was still charge the next month. I find them to be very deceptive in their practices from my experience and others from what I read. Im out $120+ and these phones are just collecting dust.

So far, I have been pleased with FreedomPop. As I approach the end of my trial period, I am hopeful that nothing will change after this first month. If things continue as well as they have been, I will drop my other provider and go with FreedomPop as my sole provider.

Scam business bai t n switch. Problems every week repeatedly. Everything possible you name it they fail in all categorys from technical to billing. Avoid them like the plague.

Stay away from Freedompop. Shipping takes forever and customer service doesn't exist. Waste of time and money.

Love it!

One very minor issue was quickly resolved. First, I received a phone call from freedom pop support. A day later, I received an email about theSamie issue, they were following up to make sure the issue was addressed properly.

The service is okay sometimes the calls break up mostly on the other end. The internet connection is not very strong just two bars sometimes three.

Here is my issue: This is my [redacted] chat with freedompop.

Aug 17th, 3:23pm
Hello I purchased 2 sim kits and received one in the mail it was when you had the same kit with the free power bank I received one said they did not receive the other I have emailed your support group and have not received a response and I'm trying to receive my other SIM kit because the the promotion that I have on them is for unlimited talk textures and internet and my promotion is about to run out and I still haven't received my sim kit
The email for the sim kit and powerbank that I have not received [redacted]@yahoo.com.
I've tried to call the number on the same package that I received for customer service at it gives me a message that only Premier Freedom Pop customer service customer service and that I was not one of them. so I have reached out to text support the tech support on their FreedomPop I have tried to call and now I'm reaching out your Facebook because I cannot reach anyone to let them know that I have not received my second Sim kit and power bank that I have ordered I've been charged for them but I haven't received them
Aug 18th, 7:55pm
Hello I purchased 2 sim kits and received one in the mail it was when you had the same kit with the free power bank I received one said they did not receive the other I have emailed your support group and have not received a response and I'm trying to receive my other SIM kit because the the promotion that I have on them is for unlimited talk textures and internet and my promotion is about to run out and I still haven't received my sim kit
The email for the sim kit and powerbank that I have not received [redacted]@yahoo.com.
I've tried to call the number on the same package that I received for customer service at it gives me a message that only Premier Freedom Pop customer service customer service and that I was not one of them. so I have reached out to text support the tech support on their FreedomPop I have tried to call and now I'm reaching out your Facebook because I cannot reach anyone to let them know that I have not received my second Sim kit and power bank that I have ordered I've been charged for them but I haven't received them
FreedomPop
FreedomPop is the nations first and only wireless provider committed to delivering 100% free internet and mobile phone service to all.
Aug 23rd, 2:01pm
Hello [redacted]

Thank you for providing the information needed to access your account. We're sorry to be the bearer of bad news, but upon checking your account we noticed it was only one SIM kit that was ordered and not two.

We hope we've been able to answer your question regarding the order of two SIM Kits.

We hope you have a wonderful day! ð???
Smell my question has not been answered I ordered two I was charged for two and I only received one.
No my question has not been answered. I ordered two SIM kids I was charged for two sim kit and I only received one sim kit. It was when some kid on this account and one sim kit on another account totaling together to shim kits for this account I did not receive my sim kit but I was charged
Aug 23rd, 5:02pm
We're sorry to learn that, [redacted] Could you provide the email of each account, so we can look into it?
Again, we'll need the email of each account so we can look at each account and order that was charged to your card.

We look forward to your response and hope you are having a great day! ð???
Aug 23rd, 9:13pm
[redacted]@yahoo.com and [redacted]@sbcglobal.net are the email addresses that the orders were placed under.
When will my other SIM kit and powerbank arrive?
Here are screen shoots of the transactions on my account.
Aug 24th, 10:33am
Hello again [redacted]

Thank you for providing the emails associated with each order. We were able to notice your order #XXXXXXXX was shipped, but seems to still be in transit. It was shipped via FedEx and the tracking number is XXXXXXXXXXXXXXXXXXXX. However, we have resubmitted your order to ensure you receive it. The resubmitted order will not be charged to your account and you will receive a confirmation email at [redacted]@yahoo.com once your device has shipped. Please be sure to check all mail including Spam, as it can also arrive there at times. We apologize for any inconvenience this will cause.

We hope this has helped answer your questions. However, feel free to message us should you have any further questions or concerns.

We wish you a wonderful day! ð???
What about the plan that I have on my account. I didn't get a chance to enjoy the free unlimited plan due to not receiving the order. Will I get a free month of services as well?
Aug 24th, 12:47pm
We will gladly refund any charge incurred to ensure you will get to enjoy the free unlimited trial once you've received your device. ð???
Aug 30th, 6:22pm
I haven't received an email with the shipping information. When will my order ship?
Aug 31st, 7:00pm
I haven't received an email with the shipping information. When will my order ship?
Sep 1st, 11:43am
Hello Reina,

We apologize for the delay in response. We took a look at your resubmitted order #XXXXXXXX and it shows your order has been delivered via [redacted] Your tracking number was XXXXXXXXXXXXXXXXXXXX on 8/29/16. Can we have you confirm you've checked and never received your order?

We look forward to your response. ð???
Sep 30th, 4:00pm
Hello, I didn't get my order. I waited to see if ir would be delivered. Still nothing.
Oct 3rd, 1:24pm
Reina,

Please provide me with the email address you used to make the purchase.
Ok no problem. [redacted]@yahoo.com. please can my package be mailed to a different address?
Oct 4th, 2:34pm
Yes please

[redacted]

Upon checking your account associated with the email address [redacted]@yahoo.com, I see that the SIM card was shipped on August 25, 2016 and was delivered on August 28, 2016, to [redacted] Ave # B Cleveland, TX XXXXX.
I didn't receive it that is why I'm requesting fir it to be mailed to a different address.
For.
I've been waiting a long time for my package and nothing.
Oct 5th, 4:04pm
Thank you for the update, [redacted]

Could we have you provide the address of which you would like the device shipped to?

We look forward to your response and hope you are having a great day! ð???
Oct 6th, 3:25am

what about the unlimited serves I was suppose to have access to for a month for free?
Oct 6th, 4:58pm
Hello Reina,

Thank you for the updated shipping address. We would like to confirm we have gone ahead and resubmitted order XXXXXXXX to the updated shipping address. A confirmation email will be sent to [redacted]@yahoo.com once your device has been shipped.

Regarding your trial, we will gladly issue a refund for the charge of the subscription as soon as it is charged to ensure you experience the free triial.

We hope we have helped resolve the issues at hand. However, should you feel we haven't, please feel free to message us and we will gladly assist.

We wish you a wonderful day! ð???
Ok thank you. Yes that shipping information is correct.
You are more than welcome, [redacted]

You can always use this thread to send out any further inquiries.

Have a wonderful day! ð???
Ok thanks.
Nov 11th, 2:41pm
Hello Im writing in about my account. my email address is [redacted]@yahoo.com and I have topped up my account for my bill to be taking from the money on my account balance but freedompop tried to charge my card. Now my phone is off and I still have money on my account. How can this be fixed??
Nov 14th, 10:48am
Hello [redacted] Thank you for contacting FreedomPop. We would like to apologize for the delayed response. After reviewing your account we verified that another agent had refunded the balance charge that you had manually processed so that you can update your billing information and your monthly renewal plan can be charged so that your account can be reactivated. 3 to 5 business days should be allowed to pass before seeing the charge refunded. Let us know if you need assistance with reactivating your account and we'll gladly assist you further.
I understand my issue is that I try to update my card to pay my bills every time I submitted it will not go through I call customer service they told me that's because I'm trying to understand that I'm being charged $27 from only be 19 so I'm desperately trying to get my phone back on because I needed to run a business so if you guys can help me out that would be great
Hello [redacted] Unfortunately, our team is unable to give you a call as we are not allowed to contact customers any way other than by messaging and for this we apologize. Our advise is to try updating your billing information after removing caches, changing browsers and deleting temporary Internet files. If it still doesn't work please let us know so that we can escalate your issue to the right department so that they can take a closer look at it.
Hello Im not asking someone to call me. I was stating that I called customer service for assistance and Im still not able to pay for my bill. No caches and cookies have nothing to do with it!! When Im trying to make the payment on my account Freedom pop is trying to charge me 27.00 for my bill and the plan I have is 19.99 and I dont have any additional services.
I dont need for someone to call me. I need to make sure my account is correct so my payment can come off of my card.
Nov 14th, 1:20pm
Hi [redacted] We have tried to modify the charge however the system to the $19.99 you mentioned however the system is not letting us bypass this error. Our advise is to got through with this payment and immediately after doing so we will refund the 7.99 that are charges pending for services that would be added in the future. Let us know if you are able to do so now.
I [redacted] ha
I don't have any charges that will be added in the future. I'm going to keep that I have if by chance you guys cant modify my account to 19.99 plan because I remove that 7.99 service prior to the new billing cycle. So if my account cannot be updated would I be able to switch to the free plans?
Nov 15th, 9:52am
By updating your billing information the full charge would be processed and we'd be able to refund the charge promised. We can also downgrade your device to the Free plan is you;d like, however the charge needs to be processed before any actions can be taken.
Wed 1:01pm
0:59
0:59
can someone help me with my account please it's already been charged $27.98
I was only supposed to be billed $19.99 I would like to get a refund of my money please and switch to the free plans
Hello [redacted] Would you be so kind as to provide us with the order number associated to the $27.98 charge so that we can take a closer look at it?
Wed 4:54pm
My email address is [redacted]@yahoo.com
My phone number is [redacted]
Wed 8:25pm
I keep trying to downgrade my plan. I've tried on my computer and I've tried from the FreedomPop phone both say reactivation is required in order to downgrade
Thu 8:54am
Hello [redacted] We attempted to reactivate your account but the same error came out. It's necessary to update your billing information and pay the $27.98 in in order to reactivate it, however since we understand that you are wanting to be under the Free plan, we would refund the charge made immediately after you reactivate. Let us know if you are wanting to go with this option and we'll gladly help.
My account has already been charged
My account was charged on yesterday.
I need a phone number or email address to file a complainant with your corporate offices.
can someone help me with my account please it's already been charged $27.98
My email address is [redacted]@yahoo.com
My phone number is [redacted]
I keep trying to downgrade my plan. I've tried on my computer and I've tried from the FreedomPop phone both say reactivation is required in order to downgrade
I've tried to update the billing information and it give me an error. Also 27.98 has already been taken from my account it was deducted on 11. 16. 2016.
Hi Reina, What's the error message that you are getting while attempting to update the information? Would you be so kind as to provide us with a screenshot of this error so that we can take a closer look at it?
I am at work right now I'm unable to provide you with a screenshot. However the error says I have to contact customer service for assistance to reactivate my account.
I am meeting a phone number or email address I can write and to file a complaint Corporate Offices please
Thu 11:57am
Hello [redacted] We understand. Please contact our General Support Line at [redacted] or our Technical Support team at [redacted]
Im wanting information to file a complaint.
General support cant help me.
Thu 1:15pm
Hello [redacted] We understand your situation and would like to offer an alternative. We found that the charge made on 11-16-2016 was correctly processed, however a system error did not allow your account to be properly reactivated. This can be fixed by a specialized team that will take your case and provide you with prompt and satisfactory response. Would you like for s to escalate your issue?
Thu 2:21pm
Yes. Please
Thu 3:44pm
Im still needing the information to file a complaints for the lack of customer service, concerning this issue. This is something I have been dealing with for a week now. Is that something I can get from your company or do I have to file a complaint with Revdex.com.
Fri 10:59am
The payment has posted and cleared. When will my account be back on? Will my.account be switched to the free plan? When will the refund be processed?
Hi [redacted] We have escalated your issue so that your account can be reactivated. The last charge that was processed in your account was used for this month's plan renewal however we would be able to set your account to the Free plan for the coming month. Would you like to have your plan downgraded no or in the next month?
No thats amount that was charged was for this month of service. This month will be. 2nd month. I started service last month. So with that being said when will my.money be refunded?
I was told I would receive my money back and switched to the free plan this month. Not for next month! I was informed that additional charges were still on my account when I removed the prior to the new billing cycle. Thats the reason I was overcharged. I was only suppose to be charged 19.99 and not 27.98
I am still needing a phone number or email address to file a complainant with your corporate offices. Not the general customer service they can not help me.
Is that something I can get from your company or do I have to file a complaint with Revdex.com.
Fri 2:45pm
We apologize [redacted] We will be issuing a full refund for the charge made and downgrade your account to the Free plan. However in order for us to issue the refund we only need confirmation that you are wanting to be on the Free plan from on. Once we receive this confirmation we will immediately assist you with what we promised.
Fri 6:01pm
Yes. I know that Ive stated that several times now. There shouldn't been a delay
I want to be switched to the free plan and have my money refunded.
I want to be switched to the free plan and have my money refunded.
I want to be switched to the free plan and have my money refunded.
I want to be switched to the free plan and have my money refunded.
I want to be switched to the free plan and have my money refunded.
Sun 4:03am
I want to be switched to the free plan and have my money refunded.
I want to be switched to the free plan and have my money refunded.
Mon 1:10pm
I want to be switched to the free plan and have my money refunded.
When will my account be back on. My phone still isn't on.
Its been 2 weeks now.
7:54am
You reported this conversation. You can also manage and turn off the messages you receive. · Manage
10:07am
IM still needing help with my account!
Chat Conversation End
Currently:

Im on the phone with freedompop now and Ive been on hold for 35 minutes. I waiting for a supervisor and the rep has not come back to the phone in 30 minutes.. I was told I need to pay another 27.98 in order to get my services back on after paying $27.98 on 11-16-2016. I didnt go over on my account. Im absolutely livid with this situation and this company.

I have attempting to cancel this service for over a month.
Please discontinue this account.

Dissatisfied,
[redacted]

Since the first time I signed up for Freedompop, they have come a long way and I am happy with their service. Both Phone and Data service as well as customer service

internet works great but customer service is even better. thank you all.

It works at mostly all the of the spots I frequent. I going to stay with freedom pop with my data plan.

Freedom Pop charged my account for a month before I received a device that did not work. I cancelled the account, returned the device as I'd discussed with Freedome POP, but still had to fight with them to get a refund.
\
Meanwhile they kept charging me for an account I had cancelled. I had to fight to get them to admit that this was true. Then they refunded 3 not 5 monthly charges.

DO NOT USE THIS COMPANY!

At first I did not understand how to use this sim card,but I figured it out.The service sounds good.We even used the international service sounds good.Its a good service for free.I only use my phone to call and text.I would recommend this service for people who dont use there phones alot.