FreedomRoads, LLC

RE: [redacted] / Complaint ID [redacted] Emerald Coast RV Center, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the above-referenced consumer complaint We regret Ms [redacted] ’s experience was less than desirable and appreciate your office bringing this matter to our attentionCWRV Sales denies any liability for any issues raised in the complaint Ms [redacted] purchased her unit “as is” and purchased tire and wheel coverage CWRV Sales’ management confirmed the tires were inspected as a part of prep and at the time of sale had good tread with no sign of dry rot It is our understanding Ms [redacted] did not follow the coverage procedures to get reimbursed for the tire issue However, in an effort to obtain customer satisfaction, CWRV Sales provided assistance with the processing of the claim and advised her to contact her insurance company regarding the damage to the coach Management has advised it has provided all of the assistance it can and there is nothing further it can do in this matter To that end, we request you acknowledge CWRV Sales’ position and close the matter with a favorable or neutral evaluationRegards, CWRV Sales

Complaint: [redacted] I am rejecting this response because: I did discuss the problem with the service department All they did was charge me more for something that happened while they were working on the slide I also discussed the problem of the cable at the bottom of the slide being broken They said they could not fix it that day and I was already weeks into their shop Sincerely, [redacted] ***

PLEASE NOTE - THIS COMPLAINT IS RECEIVED BY THE CORPORATE OFFICE YOU WILL NEED TO PROVIDE THE NECESSARY INFORMATION TO ENSURE WE ARE ABLE TO IDENTIFY THE LOCATION WHERE YOU ARE HAVING AN ISSUEThe corporate office is in receipt of the consumer complaint recently filed with the Revdex.com Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response We request that the consumer provide the following information to assist with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claimsRegards, CWRV Sales

Diane [redacted] / Complaint No [redacted] Gary’s RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by Diane [redacted] We take all consumer issues very seriously and appreciate your office for bringing this matter to our attention We reached out to the local management team and have been advised that both parties have been in direct communication CWRV Sales’, General Manager, Doug Stape informed our office that Ms [redacted] is currently in another state and is expected to reach out to the dealer when she returns Additionally, the unit’s manufacturer has also been informed of the issues raised We are confident this matter will be resolved once Ms [redacted] returns Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint

Initial Business Response / [redacted] (1000, 8, 2015/06/04) */ A review of our records reveals there is a history of Mr [redacted] directing his communication through the Revdex.com and not directly with the locationHas the consumer addressed his newest concerns with the dealership directly? We will forward this communication to the locationHowever, we suggest he communicate with the management team directly CWRV Sales Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response is untrue and fails to address the issueI discussed the problem with CW who told me they would not replace the batteries, hence the reason I contacted the Revdex.comCW contacted me subsequent to my complaint but offered no resolution claiming they replaced the batteries (ignoring the fact they replaced them because they had ruined the ones I had purchased) and ignoring the fact the inverter problems started coincident with their working on the battery systemThis was not the Final Business Response / [redacted] (4000, 12, 2015/06/19) */ CWRV Sales has advised the consumer picked up his motorhome the first week of June and reiterates there is no additional offer of help for this customer at this timeTo that end we request the Revdex.com close the complaint with a neutral evaluation CWRV Sales

RE: [redacted] / Complaint ID 11597839Camping World RV Sales, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint filed by Mr [redacted] We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention We forwarded the issues raised to CWRV Sales' management team for review and have been advised of the following status:The only complaint he has is regarding the awning arms we ordered per deal He wanted to pick them up and install them himself, which he did He picked the parts up in June and he is not able to install them himself He is dropping off his unit on Monday with the awning arms inside for us to install I let him know that if the arms are actually incorrect, we will get the proper ones in for him but it would not be a one or two day turn around We are encouraged that the parties will work together to resolve the outstanding issue.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by Mr [redacted] Regards, CWRV Sales

Shawn [redacted] / Complaint No [redacted] CWRV Sales is in receipt of Mr [redacted] ’s rebuttal response We have been advised that the parties have been in contact to address the concernsMr [redacted] is currently scheduled for service at CWRV Sales’ affiliate located in Colorado Springs, CO, on September 13th Our office will follow up with the location to monitor the progress of repairs and will provide an update if necessary

Revdex.com:To All Parties envolvedThis agreement will take effect at the conclusion of my signature on the document provided by Camping Word for general release and receiving a check from Camping World made out to Bxxxx Pxxxxx in the amount of $ (Nine Hundred dollars and cents) I have reviewed the response made by the business in reference to complaint ID 10886848, and find that this resolution is satisfactory to me Sincerely, BP

Michael [redacted] / Complaint No [redacted] Meyer’s RV Centers, LLC Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by Michael [redacted] We take all consumer issues very seriously and appreciate your office for bringing this matter to our attentionWe reached out to the local management team and have been advised that Mr [redacted] ’s refund was distributed on September 15, and has been cashed To that end, we consider this matter closed and request your office acknowledge sameNothing in this correspondence shall be construed as an admission of fault or liability with respect to the issues raised in the complaint

The corporate office is in receipt of the consumer complaint and has forwarded the information on to the management team for review and response We will file an updated response once our investigation is complete In the interim, we encourage our customers to contact the dealership directly or customer service to address any immediate concerns We appreciate your patienceRegards,CWRV Sales

Jasmin [redacted] / Complaint No CWRV Sales is in receipt of Ms [redacted] 's rebuttal response We reached out to the dealership and were advised that CWRV Sales General Manager, Thomas [redacted] sent Ms [redacted] the prep information via email on 2/9/ To that end, we consider this matter closed and request your office acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint Respectfully, CWRV Sales

Complaint: [redacted] I am rejecting this response because:After talking to other RV dealers no one has ever heard of such a huge amount of gap between frame and model number of vehicleAs I stated before there are disclosures laws regarding things of this nature.I have also learned that judges no longer adhere to the old rule of buyer beware , Richard ***

We are in receipt of the consumer's responseWe will forward his response to the location's management team However, Mr [redacted] will need to address his concerns with the General Manager directly Regards, CWRV Sales

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ The management team from the StAugustine, FL location has advised our office of the following: We have left several messages with customer and have received zero call backsThe customer has requested for us to fix the refrigerator but we have no idea where she is atUntil the customer contacts us, we have no way to resolve Until the customer contacts the location, there is nothing more we can do to assist with this matter Regards, CWRV Sales

CWRV Sales is in receipt of the consumer complaint We have forwarded the complaint to the location's management team for review and investigation and will submit a formal response upon receipt of their statement We appreciate the consumer's patience while we look into this matter.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaintRegards, CWRV Sales

Complaint: [redacted] I am rejecting this response because:From: [redacted] @bellsouth.net [mailto: [redacted] @bellsouth.net] Sent: Tuesday, December 06, 11:AM To: Revdex.com Info Subject: # [redacted] This is the email I am sending to Camping World of Nashville, TN, please read and kindly respond to me [redacted] # [redacted] ***, I thought we were making progress on getting our camper done, but I guess notLast time when we left there approving the vinyl installation, it was only going to be about 1/weeks before being completed, that was Nov 11, Here it is almost days later and still no camper? [redacted] had said the trim came in the wrong color and new was reorderedI don't really care who's fault it was for it being wrong, weather it was your parts person or Forrest River's fault, but it should have been reordered and shipped "OVER NIGHT" WITH OUT ANY HESATATION AS TO WHYThis is extremely unacceptable, our camper has been there since the end of July I need to hear good news about the situation and a completed date or I will peruse legal mattersI don't want to go this route, but I have not choice, this has gone way beyond what it should have been, bringing our camper in for a small broken slide wear bar plastic piece that should have been fixed in a timely matter [redacted] Sincerely, [redacted]

RE: Monica *** Emerald Coast RV Center, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint, filed by Monica *** We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention CWRV Sales' management advised Ms [redacted] was issued a refund on December 8, 2016, as a good will gesture Upon her tender we will consider this matter resolved and request your office acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability of any of the issues raised in the complaint filed by Ms ***Regards, CWRV Sales

James [redacted] / Complaint No [redacted] Dusty’s Camper World, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by James [redacted] We take all consumer issues very seriously and appreciate your office for bringing this matter to our attention We reached out to the local management team and have been advised that the requested repairs were complete and the consumer picked up his unit in August prior to receiving this complaint Also, CWRV General Manager, Kevin [redacted] has attempted to reach Mr [redacted] to confirm his satisfaction but has received no response to date To that end, we consider this matter closed and request your office acknowledge same.Nothing in this correspondence shall be construed as an admission of fault or liability with respect to the issues raised in the complaint

RE: Pedro M [redacted] / Complaint ID Emerald Coast RV Center, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint (the “Complaint”) filed by Pedro [redacted] We take all consumer issues very seriously and appreciate your office bringing this matter to our attention We conducted an investigation into the issues raised in the Complaint and found no records related to Pedro [redacted] Based on the information provided in the Complaint, we discovered Pedro [redacted] is not a party to the purchase transaction of the subject RV It is important to understand that our company does not comment or discuss consumer transactions with or through third parties However, in an effort to address this matter, CWRV Sales’ management team has identified the owner of record and attempt to contact him directly To expedite the investigation of this matter we encourage the owner to contact the selling dealer to discuss his concerns directly Regards, CWRV Sales

Meyer’s RV Centers, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Mr [redacted] We take all consumer issues very seriously and appreciate your office bringing this matter to our attention We conducted an inquiry with the local management team and understand that both parties have been in direct communication and have reached an amicable resolution To that end we consider this matter resolved and request your office acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by Mr [redacted]