FreedomRoads, LLC

Richard *** / Complaint No***CWRV Sales is in receipt of Mr*** response. Please note, the parties have mutually agreed to have the unit repaired in April when the unit returns to the dealer. Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint. Respectfully,CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The NEW Manager at Lakewood *** worked with us to resolve our issues He was very professional and courteous while dealing with our caseHe seems to be a honest man who takes pride in his store and his ability to manage
Sincerely,
*** And *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com. Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response. We request that the consumer provide the following information to assist
with any proposed investigation: City, State of Dealership Stock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims Regards, CWRV Sales Tell us why here

Orlando *** / Complaint No*** Wheeler RV Las Vegas d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the rebuttal response filed by Mr***. In an effort to resolve the issues raised, CWRV Sales’ Service Manager, Mike *** has called Mr*** several times and is yet to receive a response. We request Mr*** contact Mr*** directly at ***-*** if he wishes to further discuss this matter. Nothing in this correspondence shall be construed as an admission of fault or liability with regard to the issues raised in the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me except for the time it took to get this resolvedBut I really do appreciate your attention to this matterThis issue was addressed a whole lot quicker after getting you involvedSo thank you again and thank you for getting this resolved for me.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/11) */
RE: *** *** / Case XXXXXXXX
The corporate office is in receipt of the consumer complaint recently filed with the Revdex.comUnfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful
responseWe request that the consumer provide the following information to assist with any proposed investigation:
City, State of Dealership
Stock Number
Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims
Regards,
CWRV Sales

Complaint: ***
I am rejecting this response because: even though the repairs have been completed, I feel that we were still sold a "USED RV" as "NEW" purchasing it at
"NEW" purchase price where it should have been sold at a "USED" purchase priceI would never deal with this company again in purchasing an RV
Sincerely,
*** ***

Re: *** & *** *** / Complaint No: *** Camping Time RV Centers, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by *** and *** ***. We take all consumer issues very seriously and appreciate your office for bringing
this matter to our attention We reached out to the local management team and have been advised that the parties have reached an amicable resolution. We further understand CWRV Sales delivered the unit to the ***’s on December 29, 2016, in which they conveyed their satisfaction. To that end, we consider this matter closed and request your office acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements made by *** and *** ***

*** RV Center, LLC d/b/a Camping World RV Sales (“CWRV Sales’”) is in receipt of the consumer complaint filed by *** ***. We take all concerns very seriously and appreciate your office for bringing this matter to our attention CWRV Sales’ General Manager *** ***
confirmed that the incorrect information was removed and that Mr***’s credit information has been destroyed. Customer satisfaction is important to CWRV Sales and we regret any inconvenience this may have caused Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements made by Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** And *** ***

RE: *** *** / Complaint ID *** Camping World is in receipt of the above-referenced consumer complaint filed by *** *** We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention We have forwarded the complaint to
members of our retail management team and understand the parties have been in recent communication regarding the issues Camping World sincerely regrets Mr*** did not receive the certificate as promised and any inconvenience this may have caused The certificate has been reissued and will be mailed directly from the Camping World office to him Upon his receipt we will consider this matter resolved and request your office acknowledge same. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements made by *** *** Regards, Camping World

Our records indicate Mr*** was contacted on or about November 19, Wherein, the parities discussed a title issue with the NYS DMV and was being actively addressedIt is unclear why the information conveyed in Mr***'s Revdex.com correspondence is contrary to the information received from our General Manager There appears to be a disconnect or breakdown in communication between the parties We encourage Mr*** to return to the dealership and discuss his concerns directly Our corporate office does not negotiate or renegotiate contract terms with the consumer through third parties Furthermore, Mr*** continues to convey that the dealership is not reaching him via telephone However, we have information that supports the parties have been in communication, despite the numerous attempts and messages As we have previously requested, Mr*** can contact the location to discuss his concerns The few times the parties have spoken, the conversation was ended by Mr*** with the understanding he would call back at his convenience We consider his correspondence through the Revdex.com a vessel to assist him with his concerns and since our receipt of the initial complaint, the dealership has made a consistent effort reach him in to address his concerns To that end, we believe nothing can be resolved through this form of communication and recommend that he return to the location as soon as possible We believe the dealership has tried to communicate with Mr*** and without his cooperation we are unable to meet his needs We respectfully request the Revdex.com acknowledge same. Nothing in this communication shall be construed as an admission of fault or liability regarding any issues raised in the complaint or statements filed by Mr***. Regards, CWRV Sales

Complaint: ***
I am rejecting this response because: There was no reimbursement whatsoever from camping worldWe ended up trading camper and purchasing a different make. *** *** ***Chichester, NH
Sincerely,
Donald ***

*** *** Complaint # *** Arizona RV Center’s, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Ms***. We take all consumer issues very seriously and appreciate your office brining this matter to our attention
CWRV Sales’ Service Manager, George *** confirmed the parties have reached an amicable resolution. Mr*** confirmed the location is in receipt of the referenced straps and will deliver them to Ms*** on Thursday June 29th, 2016. Ms*** should contact George *** directly at *** with any additional questions or concerns. To that end, we request the Revdex.com acknowledge CWRV Sales’ efforts and close this file Nothing in this correspondence should be construed as an admission of fault or liability with regard to the issues raised in the complaint or statements made

Complaint: ***
I am rejecting this response because:I am not *** ***I have not spoken to anyone regarding issuance of a refundI am, however, interested in being refunded
Sincerely,
*** ***

RE: Robert *** /
Complaint ID: (94575408)Our office is in receipt of the consumer
complaint filed by Mr*** on or about October 22, 2015. We take all consumer issues very seriously
and appreciate your office bringing this matter to our attention. Unfortunately,
Mr*** did not provide
sufficient information that would allow our office to conduct a thorough
investigation into the issues raised in the complaint. To look into this matter, we would need the
names of the registered owner(s), the year/make/model and stock number along
with the location the RV was purchased from. We will be happy to look into the issues
once we receive the requested information. Regards, CWRV Sales

RE: *** *** / Complaint ID *** Stout's RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the attached consumer complaint recently filed by Mr*** We take all consumer issues very seriously and appreciate your office bringing this to our
attention We raised the issues of concern with the service director and understand the parties were in direct communication earlier today to discuss the current state of repairs Mr*** was updated on the jobs that were completed as well as the jobs that required parts to be ordered, etc We further understand Mr*** was given an estimate as to when parts would be received and the estimated completion date(s) We appreciate Mr***'s patience while the service department works to perform the repairs It is important to note that CWRV Sales has no control over the timely receipt of parts on order from the manufacturer or third parties CWRV Sales will continue to update him on the repair process.Nothing in this correspondence shall be construed as an admission of fault or liability of any issues raised in the complaint or statements made by Mr***.Regards,CWRV Sales

*** *** /Complaint ID *** Southwest RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint, filed by *** *** We take all consumer concerns very seriously and appreciate your office bringing this matter to our
attention Our office forwarded the issues raised in the complaint to the location's management team for review and response It is our understanding a member of CWRV Sales' upper management recently spoke with Mr*** directly to address his concerns with service and his overall experience at the dealership CWRV Sales regrets his experience was less than desirable and will make every effort to restore his faith in the company As a gesture of goodwill, Mr*** will be refunded $for out of pocket expenses related to the two service calls We understand Mr*** expressed his appreciation for the call and management's willingness to address his concerns Mr*** was also advised to address any future concerns directly to management To that end, we consider this matter resolved and request your office acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint Regards, CWRV Sales

Complaint: ***
I am rejecting this response because:Still no one from Camping World has offered anymore than a $gift cardWe wanted them to take the camper back because it was defectiveWe had no choice but to trade in the RV because we felt it was unsafeThe new shop working on it had found fuses blown, wiring that was not correct and the slide was not installed correctly and needed to be taken completely out and reinstalled correctlyShower still leaks along with a new leak coming from the plumbing under the master bedThese are things that Camping world should catch before selling to a consumer and Thor should be held accountable forWe have lost $25,Gift cards can't make that up
Sincerely,
Laine ***