FreedomRoads, LLC

CWRV Sales is in receipt of the consumer rebuttal The company reiterates its original response and declines further comment CWRV Sales

Complaint: [redacted] I am rejecting this response because: There were numerous matters involved with this complaint, not only the flooring They failed to address all the other problems we had with there customer service and there rude personnel We will never do business with this company again and will make sure our families and friends know our concerns [redacted] Sincerely, [redacted] And [redacted]

RE: [redacted] / Complaint ID [redacted] Burnside RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the above-referenced consumer complaint (the “Complaint”) recently filed by [redacted] *** We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention CWRV Sales denies the allegations raised in the Complaint However, we sincerely regret the customer is dissatisfied with their experience and would like an opportunity to address this matter with them directly It is our understanding CWRV Sales' management team has made attempts to reach [redacted] with no response We request they contact [redacted] ***, Sales Manager ***-***- [redacted] directly Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements filed by [redacted] ***.Regards, CWRV Sales

Complaint: I am rejecting this response because: We needed our 5th wheel to live in and it was sitting there waiting for all of the parts to get thereAfter being in constant contact the parts were never there for us to take it back and waiting on Dutchman we contacted Dutchman and we were told the warranty check for the repairs had already been sent to the dealersNOW because of this process the service manager has called several times and told me to "get the fking unit out of there"I have since picked it up my 5th wheel and had to sneak in after Chuck was yelling at me to "come meet him face to face".This completely unacceptable behavior and now I dont know what I will be able to do since im scared to go back in there Sincerely, Edward ***

David and Caroline [redacted] / Complaint No [redacted] Emerald Coast RV Center, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by David and Caroline [redacted] We take all consumer issues very seriously and appreciate your office for bringing this matter to our attentionWe reached out to the local management team and have been advised that the parties have reached an amicable resolution To that end, we consider this matter closed and request your office acknowledge sameNothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaintRespectfully, CWRV Sales

RE: Stacy [redacted] / Complaint ID [redacted] Meyer's RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the consumer complaint filed by Stacy [redacted] We take all consumer complaints very seriously and appreciate your office bringing this matter to our attention We forwarded the issues raised in the complaint to CWRV Sales' management team which hereby responds as follows: CWRV Sales respectfully declines to purchase the awing arms as the company did not create the issue First, CWRV Sales confirmed the purchase date for the subject unit is October 24, The issue was first raised at drop off on November 19, 2016, thirteen (13) months after purchase Second, the applicable work order details the customer's statement that the awing arm was damaged A claim was submitted under the manufacturer's warranty and denied It is also important to note, the customer originally conveyed that they would pay for the awning arm parts and then declined to pay at pick up on January 14, CWRV Sales is not liable to make the repairs at no cost Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint Regards, CWRV Sales

Richard [redacted] / Complaint No [redacted] Camping World RV Sales, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Richard [redacted] We take all consumer issues very seriously and appreciate your office for bringing this matter to our attention We reached out to the local management team and have been advised that the parties have been in recent communication Mr [redacted] accepted a gesture of good will from the dealership as a result of his dissatisfaction with the present circumstance To that end, we consider this matter closed and request your office acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaintRespectfully, CWRV Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAlthough it is far from what I hoped for, I will have to accept it in order to have my camper usableI am still very disappointed with the serviceI guess I should never trust a salesmanMost likely, I will never return to Camping World, nor will I ever give a positive referral to them Sincerely, [redacted]

Vincent [redacted] / Complaint No [redacted] The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response We request that the consumer provide the following information to assist with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.Regards, CWRV Sales

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ RE: Elyse [redacted] /# [redacted] Our office is in receipt of the above captioned complaint (the "Complaint") filed by Ms [redacted] Camping World appreciates the Revdex.com bringing this matter to our attention It's our understanding that Camping World attempted to contact Ms [redacted] on June 26, Camping World can offer an exchange of the item or a return for store creditIf this offer is acceptable to Ms [redacted] , please have her contact Benito Garcia at (845)943-to confirmWe appreciate your business and hope you consider this offer as a meaningful resolution to your concerns Nothing in this correspondence should be construed as an admission of liability or fault for any issues raised in the Complaint Regards, Camping World

RE: [redacted] / Complaint ID 11097296We appreciate the updated information It is important for the consumer to understand his complaint is not being handled by local management and any information that he can provide to assist our office with our investigation is appreciated CWRV Sales will provide a response as soon as the investigation is complete We appreciate your cooperationRegards, CWRV Sales

Dusty’s Camper World, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by MsKathleen [redacted] We take all consumer issues very seriously and appreciate your office for bringing this matter to our attention We conducted an inquiry into the issues raised and have been informed that all repairs are complete A member of CWRV Sales service team will be reaching out to Ms [redacted] to pick up her unit Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint

RE: Pamela [redacted] /Complaint ID 11679226Camping World RV Sales, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the consumer complaint filed by Pamela [redacted] We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention We sincerely regret that Ms [redacted] 's experience was less than desirable It is not the type of experience we want for our customers Please know that we are creating a file and will forward this complaint to the location's management team for review We appreciate her taking the time to provide us with some insight of her experience so that we can alert our stores and assist them with improving their customers experience Regards, CWRV Sales

RE: [redacted] / Complaint ID [redacted] Our office is aware that we erroneously filed a response to Ms [redacted] that was for another customer and apologize for any confusion this may have caused We have again reached out to the management team and were advised they have made attempts to reach both customers on their cell phones We request either Ms [redacted] or [redacted] contact [redacted] ***, CWRV Sales' Parts and Service Director at [redacted] ext [redacted] to address the concerns directly Regards, CWRV Sales

CWRV Sales regrets Mr [redacted] is dissatisfied with management's response and understand his frustration The original response is hereby reiterated and we request the Revdex.com acknowledge this response as final

RE: [redacted] / Complaint ID [redacted] Camping Time RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention We have forwarded Ms [redacted] 's complaint to the General Manager of this location and understand the parties have been in direct communication We further understand the parties discussed the nature of her purchase and what if any assistance CWRV Sales could provide her as a good will gesture Ms [redacted] and CWRV Sales are actively working to together on her service needs Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statement filed by the consumerRegards,CWRV Sales

Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted] We take all consumer issues very seriously and appreciate your office bringing this matter to our attention CWRV Sales’ General Manager, Michael [redacted] confirmed the parties have reached an amicable resolution by agreeing to trade Mr [redacted] into another vehicle We further understand the trade was facilitated through the CWRV Sales’ affiliate located in Hanover, PATo that end, we consider this matter resolved and respectfully request the Revdex.com acknowledge same and close its file Nothing in this correspondence shall be construed as an admission of fault or liability with regard to the issues raised in the complaint or statements filed by Mr [redacted]

RE: [redacted] /Complaint ID [redacted] CWRV Sales is in receipt of Ms***'s rebuttal statement and appreciate her acknowledgment of the repairs being complete CWRV Sales again disputes her claims and reiterates the unit she purchased was sold new and received from the manufacturer in January CWRV Sales

Jill [redacted] / Complaint No [redacted] Arizona RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Jill [redacted] We take all consumer issues very seriously and appreciate your office for bringing this matter to our attentionWe reached out to the local management team and have been advised that the parties have been in direct communication CWRV Sales Service Manager, George Gilbert advised that all repairs were complete except for the slide out seal We are hopeful the parties will reach an amicable resolution soon Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint

RE: Walter [redacted] / Complaint ID [redacted] CWRV Sales is in receipt of Mr [redacted] 's rebuttal statement We appreciate the update and will advise the location's management team of his concerns Regards, CWRV Sales