FreedomRoads, LLC

Larry P [redacted] / Complaint No [redacted] Unfortunately Mr [redacted] did not provide the requested information Please note that the corporate office is in receipt of the consumer complaint recently filed with the Revdex.com The information that was provided was for Keystone and not Camping World As a result, we are unable to conduct an investigation and provide a meaningful response We request that the consumer provide the following information to assist with any proposed investigation: City, State of Dealership Stock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims

RE: Jack [redacted] / Complaint ID [redacted] Arizona RV Centers, LLC dba Camping World RV Sales ("CWRV Sale") is in receipt of the above-referenced consumer complaint filed by Jack [redacted] We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention CWRV Sales’ management has confirmed the repairs to the coach are complete and Mr [redacted] was notified on February 1, We would appreciate him contacting CWRV Sales to schedule a time to assess the repairs performed and pick up his vehicle Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint Regards, CWRV Sales

RE: Stanley [redacted] / Complaint ID [redacted] Emerald Coast RV Center, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of your notice of February 14, 2017, advising the above referenced complaint was filed with your office We take all consumer issues very seriously and are aware Mr [redacted] filed a similar complaint with the Revdex.com CWRV Sales denies any claims of liability alleged by Mr [redacted] , as we found no evidence to support his claims First, on June 24, 2016, prior to taking delivery, Mr [redacted] conducted a walkthrough of the RV with a CWRV Sales’ associate Upon completion of the walkthrough, Mr [redacted] signed documentation acknowledging he found no issues with the RV, except that of the missing chair tiedowns Secondly, CWRV Sales’ service records indicate Mr [redacted] ’ first contact after delivery was on October 14, to schedule an appointment for warranty service Mr [redacted] did not raise any concerns about the ladder through this time On December 2, 2016, Mr [redacted] dropped off his RV for the scheduled warranty repairs and for the first-time raised concerns about the ladder, alleging it was damaged at the time of delivery Management reviewed the sales file and found no mention or documentation regarding the ladder Subsequent conversations with the Mr [redacted] and an onsite inspection revealed the ladder damage could be the result of sudden impact or the RV being involved in a collisionCWRV Sales filed a claim for the damage under the manufacturer’s warranty and it was denied, due to evidence of incidental damage Management then recommended Mr [redacted] file a claim with his insurance carrier, to which he declined In mid-January 2017, Mr [redacted] advised CWRV Sales’ Fixed Operations Director, Jonathan [redacted] that the front cap needed repair and alleged it was CWRV Sales’ hitch installation that caused the damage When Mr [redacted] returned with the tow vehicle CWRV Sales discovered the entire hitch system removed and transferred to another vehicle CWRV Sales does not assume liability for his claim in part because Mr [redacted] did not afford the it the opportunity to inspect and diagnose the issue or the possibility of performing any necessary rework, prior to the hitch removal Notwithstanding the aforementioned and as a gesture of good will, CWRV Sales offered to discount any necessary body repairs and Mr [redacted] requested an estimate for review We understand an estimate was forwarded via email for his consideration and the service team is awaiting his response If Mr [redacted] did not receive the estimate or would like to discuss the contents, we request that he contact his service advisor, Eric [redacted] at [redacted] Lastly, it was brought to our attention that all warranty repairs were completed and Mr [redacted] took possession of his RV on or about February 22, Nothing in this correspondence shall be construed as an admission of fault or liability about the issues raised in the complaint filed by Stanley [redacted] Respectfully submitted, CWRV Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I was contacted directly by the dealership who resolved the matter 100%

RE: [redacted] / Complaint ID [redacted] [redacted] RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint filed by [redacted] *** We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention CWRV Sales denies the allegations raised in the complaint and asserts it performed the services requested by Mr*** After the work was completed Mr [redacted] assessed the work order, signed and paid the invoice However, in the interest of customer satisfaction CWRV Sales' management has agreed to refund Mr [redacted] $to resolve the dispute Please allow 7-days for receipt If he has any questions or concerns we request that he contact the General Manager at 603-798- With the customer's tender we will consider this matter resolved and request your office acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by [redacted] ***.Regards, CWRV Sales

The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response We request that the consumer provide the following information to assist with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims

RE: Joseph [redacted] / Complaint ID: Our office is in receipt of the consumer complaint filed by Joseph [redacted] on or about January 21, We take all consumer issues very seriously and appreciate your office bringing this matter to our attentionUnfortunately, Mr [redacted] did not provide sufficient information that would allow the corporate office to conduct a thorough investigation into the issues raised in the complaint To look into this matter, we would need to confirm the name(s) of the registered owner(s) and selling dealer Please provide two of the following:- the registered owner(s); - the year/make/model or stock number; - the dealer's location the RV was purchased from We will be happy to look into the issues once we receive the requested information Regards, CWRV Sales

RE: [redacted] / Complaint ID [redacted] Company of Columbia, LLC dba Camping World RV Sale ("CWRV Sales") is in receipt of the above-referenced consumer complaint filed by [redacted] Sell We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention CWRV Sales has confirmed all repairs were successfully completed and the customer picked up his RV on October 18, To that end, we consider this matter resolved and request your office acknowledge same and close the file accordingly.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by [redacted] Sell.Regards, CWRV Sales

We appreciate Ms [redacted] response The dealership is actively working to address her concerns We will provide an update as soon as we receive information from the location Until such time, we will not provide any further commentsRegards,

The corporate office has made an inquiry to the service department regarding the issues raised in the complaint CWRV Sales' service manager, [redacted] advised he spoke with the [redacted] on Friday, October 23rd and conveyed CWRV Sales would take care of the slide It is our understanding the [redacted] took the unit, used it for the weekend and agreed to drop it back off on Sunday, October 25th to have the repairs taken care of We have no further updates at this time.We will update the Revdex.com as soon as we receive additional information Nothing in this correspondence shall be construed as an admission of fault or liability of any issues raised in the complaint filed by Mr [redacted] Regards, CWRV Sales

Eric [redacted] / Complaint No [redacted] Camping World RV Sales, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by Mr [redacted] We take all customer concerns very seriously and appreciate your office for bringing this matter to our attention We reached out to the local management team and have been advised that the issue has been handled CWRV Sales General Manager, Whitney [redacted] confirmed that Mr [redacted] purchased the referenced camper on March 31, at the agreed upon price To that end, we consider this matter closed and request your office acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability with respect to the issues raised in the complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf I can talk with Scott Sincerely, [redacted] ***

[redacted] Company of Columbia, LLC d/b/a Camping World RV Sales is in receipt of the consumer complaint filed by Ms [redacted] We take all consumer issues very seriously and we appreciate your office bringing this to our attention CWRV Sales’ General Manager, [redacted] confirmed that the parties have reached an amicable resolution by agreeing to trade Ms [redacted] into a new unit To that end, we consider this matter closed and request your office acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by Ms [redacted]

Timothy [redacted] /Compaint ID: [redacted] The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response We request that the consumer provide the following information to assist with any proposed investigation: City, State of Dealership Stock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims

Initial Business Response / [redacted] (1000, 5, 2015/08/30) */ RE: [redacted] / Case # XXXXXXXX The corporate office is in receipt of the above-referenced consumer complaint filed by Ms [redacted] We sincerely regret she has had a less than satisfactory experience with her online purchase In her complaint, Ms [redacted] referred to an attachment with her order summaryUnfortunately, there was no attachment received with the Revdex.com complaintWe [redacted] use the information provided in the complaint and investigate the issues directly with Camping World's management team We appreciate her patience while we look into this matter Regards, Camping World and Camping World RV Sales Final Business Response / [redacted] (1000, 8, 2015/09/08) */ We have received confirmation from the retail management team that a credit cleared on September 2, It is our understanding a second credit for the balance due was processed on September 4, Upon receipt of the credits we [redacted] consider this matter resolved Camping World

Stier’s RV Centers, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted] *** We take all consumer issues very seriously and appreciate your office bringing this matter to our attention In an effort to resolve the issues raised, CWRV Sales’ Service Manager, Kevin [redacted] has made numerous attempts to reach Ms [redacted] via email and voicemail Unfortunately, she has yet to respond If Ms [redacted] is still interested in discussing this matter we request that she contact Mr [redacted] directly at [redacted] To that end, we request the Revdex.com acknowledge CWRV Sales’ efforts and close this file if the consumer fails to respond in a timely manner Nothing in this correspondence shall be construed as an admission of fault or liability with regard to the issues raised in the complaint Regards, CWRV Sales

Dwight [redacted] / Complaint ID CWRV Sales' corporate office is in receipt of Mr***'s rebuttal statement The dealer reiterates its original position with no further comment on this matter CWRV Sales

RE: Alison [redacted] / Complaint ID # [redacted] , LLC d/b/a [redacted] RV Sales (CWRV Sales) is in receipt of the consumer complaint filed by Ms [redacted] in connection with her concerns regarding her RV We take all consumer complaints very seriously and appreciate your office for bringing this matter to our attention.The corporate office made an inquiry with CWRV Sales regarding the issues raised in the complaint CWRV Sales' management team has advised that they have met with the customer, resolved the issues and they are now satisfied To that end, we consider this matter resolved and request that you acknowledge same.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by MsSailorRegards, CWRV Sales

RE: [redacted] / Complaint ID [redacted] [redacted] RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of Ms [redacted] consumer complaint We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention CWRV Sales' management has advised the parties have reached an amicable resolution to this matter We understand CWRV Sales has issued a refund and the [redacted] have conveyed their satisfaction on how this matter has been handled To that end, we consider this matter resolved and request your office acknowledge same.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements made by Ms [redacted] or her agentsRegards, CWRV Sales

RE: Karl [redacted] / Case CWRV Sales has completed the requested repairs and delivered the unit to Mr [redacted] 's residence on or about September 18, Since receipt of complaint, we have tried to follow up with him to ensure his satisfaction but have been unsuccessfulIf he has any questions or concerns we request that he contact the General Manager Nothing in this correspondence shall be construed as an admission of fault or liability regarding any issues raised in the complaint filed by Mr [redacted] Respectfully, CWRV Sales