FreedomRoads, LLC

CWRV Sales management has advised the necessary paperwork has been prepared and finalized and will be forwarded to Mr [redacted] this week to facilitate the resolution as discussed We appreciate his cooperation and patience

Business is requesting the full address of the location referred to in this complaint for full review

Complaint: [redacted] I am rejecting this response because: Due to the fact that they are refusing to reimburse the $Prep Fee, General Manager Tom Robison promised to provide me with $Prep Fee details on what was prepped and checked/inspected on the travel trailer He advised me that it would be sent to me on Monday, 1/ Today is 2/and I still have not received the paperwork or a follow up phone call from him to advise me he is still working on it This would lead me to believe, once again, that they DID NOT PREP THE TRAILER if they can't provide me proof This place is just full of empty promises Even though we are not going to shop at Camping World again, we are still a paying customer and should be treated as such I didn't buy a $tent, I bought a $17,camper Sincerely, Jasmin [redacted]

RE: G [redacted] / Complaint ID [redacted] [redacted] RV Las Vegas, LLC dba [redacted] RV Sales (“CWRV”) is in receipt of the above referenced consumer complaint (the “Complaint”) recently filed by [redacted] We sincerely regret the [redacted] 's experience was less than favorable and we can assure you that this is not the type of experience we want for our customers We take all consumer issues very seriously and appreciate your office bringing this matter to our attention We understand both CWRV’s Regional Service Director and Service Manager have been in contact with the [redacted] s to address the issues raised in the Complaint and the importance of working with them to obtain a resolution to this matter Most recently, CWRV forwarded communication to Mrand Mrs [redacted] offering possible resolution to the matter We further understand they have acknowledged receipt of the communication, conveyed their appreciation for the time and effort taken to address their concerns In addition, they have advised they’d like to take a few days to assess the proposal(s) before they make a decision Accordingly, we will follow up with CWRV to see how this matter is progressing We are encouraged that both parties will continue the communication and will reach an amicable resolution in the near futureNothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements filed by Ms [redacted] Regards, CWRV Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, David Caroline [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ The corporate office is in receipt of the consumer complaint recently filed with the Revdex.comUnfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful responseWe request that the consumer provide the following information to assist with any proposed investigation: City, State of Dealership Stock Number Upon receipt of the requested information we [redacted] gladly conduct an investigation into the consumer's claims Regards, CWRV Sales Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealership that I have the complaint against is Camping World RV Sales (formerly [redacted] ) located at [redacted] The stock number is XXXXXXX [redacted] is the person who made the commitment to have the shower doors installed in the RV Purchased a new class c Siesta Sprinter rv on the condition that shower doors would be installed in the bathroomThis condition is written into the sales contract (#XXXXXX)The manufacturer does not make shower doors for this unit and camping world cannot find after market doors that [redacted] fit or be functionalWithout the promise of shower doors being available for this unit, I would never have purchased it Final Business Response / [redacted] (4000, 13, 2015/07/17) */ RE: [redacted] / Case # XXXXXXXX The corporate office has been advised the parties have been direct communication with each other and are currently working towards an amicable resolution We are encouraged this matter [redacted] be resolved in the near future CWRV Sales Final Consumer Response / [redacted] (2000, 15, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am pleased with the proposed solution to my complaintIt, however, [redacted] be another to weeks before I know if they honor their end of the proposal

[redacted] / Complaint No [redacted] Camping World RV Sales, LLC dba Camping World RV Sales is in receipt of the complaint filed by Ms [redacted] *** We take all consumer issues very seriously and appreciate your office for bringing this matter to our attention We reached out to the local management team and have been advised that the parties have reached an amicable resolution The dealer is currently in the process of finalizing the resolution If, Ms [redacted] has any further questions or concerns, we request that she contact the location directlyNothing in this correspondence shall be construed as an admission of fault or liability with respect to the issues raised in the complaint

Not a problem! I have before and after photos so now you will have to go to court and pay my attorney fees an the awning costsMy attorney had just suggested that we give the company a chance to make it better on their part so that we made an attempt before a lawsuitAs I am sure you have appeared at court more than a dozen times we will see you there! Sincerely, Stacy [redacted]

Complaint: [redacted] I am rejecting this response because I have not received the $Camping World certificate to date: Sincerely, [redacted] ***

RE: [redacted] / Complaint ID: [redacted] Camping World RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above-referenced consumer complaint filed by [redacted] We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention We have forwarded the issues raised in the complaint to the local management team for review CWRV Sales denies Mr [redacted] 's request for compensation for travel and inconvenience, as he is not entitled to same It is further acknowledged that when Mr [redacted] returned to retrieve his RV he alleged a new, uninstalled TV, in its original box/container was missing from the unitCWRV Sales could was unable to substantiate his claim and denies any wrongdoing We further understand when Mr [redacted] presented his RV and authorized the repairs he signed the work order acknowledging the company was not responsible for any loss or damage due to theft However, upon learning of the claim CWRV Sales' representatives contacted the local authorities who attended to Mr [redacted] and a police report was filedCWRV Sales General Manager contacted Mr [redacted] to discuss the issues raised in the complaint We understand Mr [redacted] has agreed to take the RV to CWRV Sales' affiliate in Greenwood, IN to have repair concerns addressed With respect to the claims of damage to the couch CWRV Sales asserts Mr [redacted] had not raised any concern about the couch prior to its receipt of this complaint CWRV Sales is hopeful that any unresolved issues will be addressed at that time.Lastly, CWRV Sales management reviewed the records and advises Mr [redacted] did not purchase paint protection and therefore it was not applied to his unitIf he believes this determination was made in error we request that he address his concerns to [redacted] at [redacted] Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by [redacted] .Regards, CWRV Sales

Revdex.com: There is still one issue unresolved, which is the dinette table coming apart when the slide out is in We are working with George of Camping World and Alisha of [redacted] ; I made arrangements with [redacted] to close my Revdex.com case with the expressed alignment this one final issue with the dinette will be resolved Sincerely, Jill [redacted]

RE: [redacted] The corporate office is in receipt of the consumer complaint recently filed with the Revdex.comUnfortunately, [redacted] did not provide sufficient information that would allow our office to conduct a thorough investigation into the issues raised in the complaint To look into this matter, we would need the Stock Number of the RV and the location it was purchased Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims Regards, CWRV Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/06/01) */ RE: [redacted] / Case # XXXXXXXX Our office is in receipt of the consumer complaint (the "Complaint") recently filed by Mr [redacted] in connection with the issues he has experienced with his motorhome serviced at [redacted] [redacted] dba Camping World RV Sales ("CWRV Sales") located in Greenwood, IN We sincerely regret Mr [redacted] 's experience at CWRV Sales was less than favorableIn an effort to get to the heart of the matter, we have made an inquiry into the issues raised with the CWRV Sales' management team Management has advised that they would be reaching out to Mr [redacted] to address his concerns directlyAt this time, the corporate office has not received any updates on this ComplaintHowever, we are encouraged that an amicable resolution will be reached Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint filed by Mr [redacted] Regards, CWRV Sales

RE: [redacted] / Complaint ID: [redacted] Our office is in receipt of the consumer complaint filed by [redacted] on or about 5/11/ We take all consumer issues very seriously and appreciate your office bringing this matter to our attentionUnfortunately, the consumer did not provide sufficient information that would allow our office to conduct a thorough investigation into the issues raised in the complaint To look into this matter, we would need the names of the registered owner(s), the year/make/model and stock number along with the location the RV was purchased from We will be happy to look into the issues once we receive the requested information Regards, CWRV Sales

RE: Monique [redacted] / Complaint ID: [redacted] Gary’s RV Centers, LLC dba Camping World RV Sales is in receipt of the above-referenced consumer complaint filed by Monique *** We take all consumer issues very seriously and appreciate your office for bringing this matter to our attention The corporate office conducted a review of the issues raised in the complaint with the assistance of CWRV Sales’ General Manager, Doug [redacted] and is aware of his attempts to reach Ms [redacted] to discuss the issues Mr [redacted] recently conveyed Ms [redacted] forwarded an email advising she was out of the country and hopes to follow up with her upon her returnIt is also important to note, during the review we discovered Ms [redacted] was not a party to the purchase transaction Our office will not comment or discuss consumer transactions or matters through third parties With that in mind, we request the contractual party contact Mr [redacted] directly at (***) [redacted] Again, we appreciate your office bringing this matter to our attention and look forward to a possible resolution in the near future Regards, CWRV Sales Tell us why here

James [redacted] / Complaint No [redacted] CWRV Sales is in receipt of the rebuttal response filed by James [redacted] We reached out to the local management team and have been advised that the parties have been in direct communication The dealership has agreed to reimburse Mr [redacted] for half of his lot rent that he was unable to useIt is our understanding that Mr [redacted] is not able to bring the unit to CWRV at this time However, CWRV will pick up the unit and address the remaining issues when he returns.Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ It is unclear where the consumer made the purchase? If it was an online purchase then the complaint was erroenously filed against FreedomRoads This office has no access to retail transaction information and will therefore forward the complaint to the appropriate personnel in the retail division for reivew and handling The consumer's patience is appreciated Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I filed this complaint to the Revdex.com in Bowling Green, Ky they're the ones that forwarded it to you! Yes , this was an online purchase of thirteen items they cancelled one item was told I'd get a package everyday for days Since I've filed the complaint I have received all items (in two days not 13)I was billed more than what it was suppose to be I'm working with my credit card to get that corrected

[redacted] Coast RV Center, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted] *** We take all consumer complaints very seriously and appreciate your office for bringing this matter to our attentionIn an effort to resolve the issues raised, CWRV Sales’ Service Manager, [redacted] has made several attempts to reach Ms [redacted] via email and voicemail and has yet to receive a response We request Ms***e contact Mr [redacted] directly at ( [redacted] if she wishes to further discuss this matter Nothing in this correspondence shall be construed as an admission of fault or liability with regard to the issues raised in the complaint

Complaint: [redacted] I am rejecting this response because: I submitted the address in my inial complaint. Camping World in Avondale Az. The company should be able to retrieve my information on my unit listed under my name ..which is still there..and has not been repaired sinc E October. Sincerely, ... Jack [redacted]