FreedomRoads, LLC

[redacted] / Complaint No. [redacted]     CWRV Sales is in receipt of rebuttal response filed by Mr. [redacted] and reiterates its initial position.  Mr. [redacted] acknowledged that several months had passed before he contacted CWRV.  Due to the amount of time that has transpired CWRV will not issue any refund and cannot assume any responsibility.   To that end, we believe there is nothing more we can do to resolve this matter and request your office acknowledge the efforts and close the matter with a neutral or favorable evaluation.  Nothing in this correspondence shall be construed as an admission of fault or liability in connection with any issues raised in the complaint or statements filed by Mr. [redacted].

[redacted] & [redacted] / Complaint No. [redacted]   Camping World RV Sales d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted] and Del [redacted].  We take all consumer issues very seriously and appreciate your office for bringing this matter...

to our attention.                 We reached out to the local management team and have been advised that the issues have been resolved.  CWRV Sales Service Manager, Eric Meyer, confirmed that the unit’s floor has been repaired.  To that end, we will consider this matter closed and request your office acknowledge same.                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint of statements made by [redacted] and [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Bria [redacted] / Complaint No. [redacted]   The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer...

provide the following information to assist with any proposed investigation:   City, State of Dealership Stock Number   Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims. Regards,CWRV Sales

Seriozha [redacted] / Complaint No. [redacted]  CWRV Sales is in receipt of ­­­­­­­­Mr. [redacted] rebuttal response.  We reached out to the local management team and have been advised that the parties have been in direct communication.  The dealer is currently reviewing pictures Mr. [redacted] sent and are working towards a resolution.  We are hopeful that an amicable resolution can be reached in the near future.  Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint. Respectfully, CWRV Sales

RE:  [redacted] / Complaint ID [redacted] Camping World RV Sales' corporate office is in receipt of the above-referenced consumer complaint filed by Mr. [redacted].  We regret his experience with our Nashville, TN location is less than satisfactory and take his concerns very seriously.  We...

have addressed the issues in the complaint with the location's service manager and are aware that the parties have been in direct communication.  Mr. [redacted] returned to the service facility last week and was updated on the progress of repairs.  We understand he is fully aware of the status of the repairs and that the location is actively working to successfully complete the repairs in a timely manner.  The service manager and his team will make sure to update Mr. [redacted] accordingly.  However, if he has any questions or concerns we recommend he contact the service manager directly. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by Mr. [redacted]. Regards,  CWRV Sales

RE:  [redacted] / Complaint ID [redacted] Southwest RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint.  We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention. We...

are aware that the parties have been in direct communication and the location's management team confirmed repairs were complete.  The consumer assessed the repairs and acknowledged their satisfaction prior to taking possession of the unit on January 9, 2017.  To that end, we believe this matter is resolved and request your office acknowledge same.  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint.Regards,  CWRV Sales

James [redacted] / Complaint No. [redacted] The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the...

consumer provide the following information to assist with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.Regards,  CWRV Sales

Customer was contacted on Friday, April 1 and conveyed his satisfaction with all issues. In addition, CWRV Sales offered a gift card as a good will gesture in which he accepted.If Mr. [redacted] has any concerns, we request that he contact the location directly.  To that end, we consider this matter...

resolved and request the Revdex.com's acknowledgment of same.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by Mr. [redacted].Regards,CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sophia [redacted]

Stier’s RV Centers, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted].  We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.   In an effort to resolve the issues...

raised, CWRV Sales’ Service Manager, Kevin [redacted] has made numerous attempts to reach Ms. [redacted] via email and voicemail.  Unfortunately, she has yet to respond.   If Ms. [redacted] is still interested in discussing this matter we request that she contact Mr. [redacted] directly at [redacted]. To that end, we request the Revdex.com acknowledge CWRV Sales’ efforts and close this file if the consumer fails to respond in a timely manner.  Nothing in this correspondence shall be construed as an admission of fault or liability with regard to the issues raised in the complaint.  Regards, CWRV Sales

Re: [redacted] / Complaint No. [redacted] Camping World RV Sales, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted].  We take all consumer complaints very seriously and appreciate your office for bringing this matter to our...

attention.                  CWRV Sales denies Mr. [redacted] request for a refund.  CWRV Sales Parts and Accessories Manager, [redacted] spoke with Mr. [redacted] and notified him that due to the return policy, CWRV Sales would not be able to replace the cover.  Additionally, Mr. [redacted] acknowledged that he had previously declined the recommended Protection Plan.  It is important to note that the manufacturer’s warranty only covers manufacturing defects and not acts of nature (i.e. wind damage).  We value Mr. [redacted] as a customer and appreciate his business but will unfortunately not be able to issue any refund.  To that end, we will consider this matter closed and request your office acknowledge same.                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint of statements made by [redacted].

Timothy [redacted] / Complaint No. [redacted]                         Bodily RV Inc, dba Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by Timothy [redacted].  We take all consumer complaints seriously and appreciate your office for bringing this matter to our attention.    We reached out to the local management team and have been advised that the parties have been in direct communication. CWRV Sales management advised that both parties have reached an amicable resolution. To that end, we consider this matter closed and request your office acknowledge same.      Nothing in this correspondence shall be construed as an admission of fault or liability in connection with any issues raised in the complaint or statements filed by Mr. [redacted].

CWRV Sales regrets Mr. [redacted] is dissatisfied with management's response and understand his frustration.  The original response is hereby reiterated and we request the Revdex.com acknowledge this response as final.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10887470, and find that this resolution is satisfactory to me.
Sincerely,
Ronald [redacted]

Re: [redacted] / Complaint No. [redacted] Camping World RV Sales d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted].  We take all consumer complaint very seriously and appreciate your office for bringing this matter to our attention.  ...

  We reached out to the local management team and have been advised that the parties have been in direct communication.  CWRV Sales’ Service Manager, [redacted], recently spoke with Mr. [redacted] and notified him that the parts are now at the location and are ready for installation. We are encouraged the parties will reach an amicable resolution in the near future.    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements made by Ms. [redacted].

Not a problem! I have before and after photos so now you will have to go to court and pay my attorney fees an the awning costs. My attorney had just suggested that we give the company a chance to make it better on their part so that we made an attempt before a lawsuit. As I am sure you have appeared at court more than a dozen times we will see you there!
Sincerely,
Stacy [redacted]

RE:  Laine [redacted] / Complaint ID [redacted] Our office is in receipt of the consumer's rebuttal statement.  It appears the parties are not able to connect to discuss the issues.  CWRV Sales' Service Manager has conveyed he has left several voicemail messages for the customer with no response.  We request the consumer's cooperation in this matter and ask that they call Mr. [redacted] directly at [redacted].  In addition, Mr. [redacted] is aware and will continue to reach out to the consumer. Regards,  CWRV Sales

Initial Business Response /* (1000, 5, 2015/10/01) */
The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com. Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response. We request that the consumer...

provide the following information to assist with any proposed investigation:
City, State of Dealership
Stock Number
Upon receipt of the requested information we [redacted] gladly conduct an investigation into the consumer's claims.
Regards,
CWRV Sales
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Trailer was purchased in the[redacted] store. I [redacted]'t have the stock number as the store has had our trailer with all the purchasing paper work in for a month now. However, it is a 2014 Keystone Bullet. the plate number is[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have not completed the job yet, but after speaking with [redacted] I feel as though my issue will be resolved.
Sincerely,
[redacted]e