FreedomRoads, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Philip [redacted]

[redacted] / Complaint ID 11613459 Stout's RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above-referenced consumer complaint filed by Mr. [redacted].  We take all consumer concerns very seriously and appreciate your office bringing this matter...

to our attention.  We have forwarded the complaint to the management team at the Greenwood, IN location and understand the service director has spoken to Mr. [redacted] directly.  We further understand he has been made aware of the status and repair process as recommended by the manufacturer of which CWRV Sales is working actively to complete.  We are encouraged both parties will continue to communicate through this process.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by Mr. [redacted].Regards, CWRV Sales

Bria [redacted] / Complaint No. [redacted]   The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer...

provide the following information to assist with any proposed investigation:   City, State of Dealership Stock Number   Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims. Regards,CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Seriozha [redacted] / Complaint No. [redacted]  CWRV Sales is in receipt of ­­­­­­­­Mr. [redacted] rebuttal response.  We reached out to the local management team and have been advised that the parties have been in direct communication.  The dealer is currently reviewing pictures Mr. [redacted] sent and are working towards a resolution.  We are hopeful that an amicable resolution can be reached in the near future.  Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint. Respectfully, CWRV Sales

RE:  [redacted] / Complaint ID [redacted] Southwest RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint.  We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention. We...

are aware that the parties have been in direct communication and the location's management team confirmed repairs were complete.  The consumer assessed the repairs and acknowledged their satisfaction prior to taking possession of the unit on January 9, 2017.  To that end, we believe this matter is resolved and request your office acknowledge same.  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint.Regards,  CWRV Sales

RE:  [redacted] / Complaint ID [redacted] Camping World RV Sales' corporate office is in receipt of the above-referenced consumer complaint filed by Mr. [redacted].  We regret his experience with our Nashville, TN location is less than satisfactory and take his concerns very seriously.  We...

have addressed the issues in the complaint with the location's service manager and are aware that the parties have been in direct communication.  Mr. [redacted] returned to the service facility last week and was updated on the progress of repairs.  We understand he is fully aware of the status of the repairs and that the location is actively working to successfully complete the repairs in a timely manner.  The service manager and his team will make sure to update Mr. [redacted] accordingly.  However, if he has any questions or concerns we recommend he contact the service manager directly. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by Mr. [redacted]. Regards,  CWRV Sales

James [redacted] / Complaint No. [redacted] The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the...

consumer provide the following information to assist with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.Regards,  CWRV Sales

Timothy [redacted] / Complaint No. [redacted]                         Bodily RV Inc, dba Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by Timothy [redacted].  We take all consumer complaints seriously and appreciate your office for bringing this matter to our attention.    We reached out to the local management team and have been advised that the parties have been in direct communication. CWRV Sales management advised that both parties have reached an amicable resolution. To that end, we consider this matter closed and request your office acknowledge same.      Nothing in this correspondence shall be construed as an admission of fault or liability in connection with any issues raised in the complaint or statements filed by Mr. [redacted].

Stier’s RV Centers, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted].  We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.   In an effort to resolve the issues...

raised, CWRV Sales’ Service Manager, Kevin [redacted] has made numerous attempts to reach Ms. [redacted] via email and voicemail.  Unfortunately, she has yet to respond.   If Ms. [redacted] is still interested in discussing this matter we request that she contact Mr. [redacted] directly at [redacted]. To that end, we request the Revdex.com acknowledge CWRV Sales’ efforts and close this file if the consumer fails to respond in a timely manner.  Nothing in this correspondence shall be construed as an admission of fault or liability with regard to the issues raised in the complaint.  Regards, CWRV Sales

CWRV Sales regrets Mr. [redacted] is dissatisfied with management's response and understand his frustration.  The original response is hereby reiterated and we request the Revdex.com acknowledge this response as final.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10887470, and find that this resolution is satisfactory to me.
Sincerely,
Ronald [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sophia [redacted]

Customer was contacted on Friday, April 1 and conveyed his satisfaction with all issues. In addition, CWRV Sales offered a gift card as a good will gesture in which he accepted.If Mr. [redacted] has any concerns, we request that he contact the location directly.  To that end, we consider this matter...

resolved and request the Revdex.com's acknowledgment of same.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by Mr. [redacted].Regards,CWRV Sales

Re: [redacted] / Complaint No. [redacted] Camping World RV Sales d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted].  We take all consumer complaint very seriously and appreciate your office for bringing this matter to our attention.  ...

  We reached out to the local management team and have been advised that the parties have been in direct communication.  CWRV Sales’ Service Manager, [redacted], recently spoke with Mr. [redacted] and notified him that the parts are now at the location and are ready for installation. We are encouraged the parties will reach an amicable resolution in the near future.    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements made by Ms. [redacted].

Re: [redacted] / Complaint No. [redacted] Camping World RV Sales, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted].  We take all consumer complaints very seriously and appreciate your office for bringing this matter to our...

attention.                  CWRV Sales denies Mr. [redacted] request for a refund.  CWRV Sales Parts and Accessories Manager, [redacted] spoke with Mr. [redacted] and notified him that due to the return policy, CWRV Sales would not be able to replace the cover.  Additionally, Mr. [redacted] acknowledged that he had previously declined the recommended Protection Plan.  It is important to note that the manufacturer’s warranty only covers manufacturing defects and not acts of nature (i.e. wind damage).  We value Mr. [redacted] as a customer and appreciate his business but will unfortunately not be able to issue any refund.  To that end, we will consider this matter closed and request your office acknowledge same.                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint of statements made by [redacted].

RE:  Laine [redacted] / Complaint ID [redacted] Our office is in receipt of the consumer's rebuttal statement.  It appears the parties are not able to connect to discuss the issues.  CWRV Sales' Service Manager has conveyed he has left several voicemail messages for the customer with no response.  We request the consumer's cooperation in this matter and ask that they call Mr. [redacted] directly at [redacted].  In addition, Mr. [redacted] is aware and will continue to reach out to the consumer. Regards,  CWRV Sales

RE:     Pedro M. [redacted] / Complaint ID 11549874             Emerald Coast RV Center, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint (the “Complaint”) filed by Pedro [redacted].  We take all consumer issues...

very seriously and appreciate your office bringing this matter to our attention.               We conducted an investigation into the issues raised in the Complaint and found no records related to Pedro [redacted].  Based on the information provided in the Complaint, we discovered Pedro [redacted] is not a party to the purchase transaction of the subject RV.  It is important to understand that our company does not comment or discuss consumer transactions with or through third parties.  However, in an effort to address this matter, CWRV Sales’ management team has identified the owner of record and attempt to contact him directly.  To expedite the investigation of this matter we encourage the owner to contact the selling dealer to discuss his concerns directly.   Regards,   CWRV Sales

Not a problem! I have before and after photos so now you will have to go to court and pay my attorney fees an the awning costs. My attorney had just suggested that we give the company a chance to make it better on their part so that we made an attempt before a lawsuit. As I am sure you have appeared at court more than a dozen times we will see you there!
Sincerely,
Stacy [redacted]

RE:  Walter [redacted] / Complaint ID [redacted]   CWRV Sales is in receipt of Mr. [redacted]'s rebuttal statement.  We appreciate the update and will advise the location's management team of his concerns.   Regards,  CWRV Sales