FreedomRoads, LLC

[redacted] / Complaint ID # 11453043 CWRV Sales is in receipt of the consumer's second rebuttal statement we sincerely regret Mr. [redacted] remains dissatisfied.  CWRV Sales' management advised it stands behind its original position and believes there is nothing more it can do for him.  With that in mind, we request your office acknowledge each parties position and close the file with a neutral evaluation. Respectfully, CWRV Sales

RE:  [redacted] / Complaint ID [redacted]   [redacted] RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above-referenced consumer complaint recently filed by [redacted].  We take all consumer concerns very seriously and appreciate your office...

bringing this matter to our attention.  We forwarded the complaint to the management team at the location for review and follow up.  We understand the repairs were completed last week and the [redacted]s were made aware that the vehicle is ready for pick up.  We further understand the [redacted]s have returned to the service facility to assess the vehicle, take measurements as well as taking it for what they state was a test drive but have yet to take possession of their vehicle.  We request the [redacted]s make arrangements to pick up their vehicle as soon as possible.  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised.

Initial Business Response /* (1000, 5, 2015/06/26) */
Complaint ID#: [redacted]
RE: Mr. [redacted]
Our office is in receipt of the above referenced consumer complaint (the "Complaint") recently filed with the Revdex.com in connection with Mr. [redacted] concerns with service issues. Unfortunately, we are...

unable to conduct a thorough investigation into the issues raised due to a lack of information provided in the Complaint.
- The consumer failed to identify the location of service transaction.
We regret Mr. [redacted] is less than satisfied with his experience and would like to assist him.
Regards,
CWRV Sales

Initial Business Response /* (1000, 8, 2015/06/04) */
A review of our records reveals there is a history of Mr. [redacted] directing his communication through the Revdex.com and not directly with the location. Has the consumer addressed his newest concerns with the dealership directly?
We will forward...

this communication to the location. However, we suggest he communicate with the management team directly.
CWRV Sales
Initial Consumer Rebuttal /* (3000, 10, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is untrue and fails to address the issue. I discussed the problem with CW who told me they would not replace the batteries, hence the reason I contacted the Revdex.com. CW contacted me subsequent to my complaint but offered no resolution claiming they replaced the batteries (ignoring the fact they replaced them because they had ruined the ones I had purchased) and ignoring the fact the inverter problems started coincident with their working on the battery system. This was not the
Final Business Response /* (4000, 12, 2015/06/19) */
CWRV Sales has advised the consumer picked up his motorhome the first week of June and reiterates there is no additional offer of help for this customer at this time. To that end we request the Revdex.com close the complaint with a neutral evaluation.
CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As of 10/25/2017, I have been in contact with one of the store managers from Camping World of Kingson, John [redacted].  Although the resolution will not be completely  finalized until next week, we have come to an agreement regarding the final payment.  
Sincerely,
Laura [redacted]

Initial Business Response /* (1000, 5, 2015/08/18) */
The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com. Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response. We request that the consumer...

provide the following information to assist with any proposed investigation:
City, State of Dealership
Stock Number
Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.
Regards,
CWRV Sales

Complaint: [redacted] I am rejecting this response because:In the first response the dealership argued that the issue with the rusting engine bay was because the RV was delivered from the manufacturer site to the dealership in Florida and the snow could rust the metal parts. I rebutted that the delivery was done in April, so the argument of snow is really weak. In the last response they argued that the humidity in Florida could rust the metal parts (look like the snow argument was dropped). I responded that I visited a [redacted] dealership to double check in the [redacted] model, I did inspect used and brand-new units for sale, also used units in service, I did not find any rust conditions in the engine bay. It is not the humidity of Florida, I was living in Florida for more than 20 years, I had owned many, many cars since, I never see before a rusted like that, for sure something happened, the engine bay was in contact with water or a corrosive environment for a while and the dealership concealed this situation to me. Lasted 19 months since the manufacturer date of delivery until the unit was finally sold to me (delivery date 04/2016, sale date 11/2017). What happened in the 19 months period? Was the RV all the time in the dealership? The RV was a show unit? it was used for rental? it was a demonstrative unit? Whatever happened, the dealership never disclosed the rusted condition nor anything else. This confirms my suspect that the mileage was altered, rusted engine bay, 19 months for finally sold it, DEF fluid empty signal after 2,000 miles, "brand new" unit in service 9 months before selling, and so on.The other problem, the RV has a location issue for both batteries, the chassis battery is located inside the cabin and the house batteries are located inside the house. I think it is a design problem not in compliance with regulations for locating batteries indoor.I will have a trouble re-selling it. I am really upset; the dealership concealed the issue the with the rusted engine bay.  Sincerely, Seriozha [redacted]

RE:  [redacted] / Complaint ID [redacted]  Shipp's RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint.  We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention.  We followed up with the location's management team and were advised the repairs were successfully completed. Mr. [redacted] accepted the repairs and picked up his unit on Saturday, Jan. 14th.  To that end, we consider this matter closed and request your office acknowledge same.   Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint. Regards,  CWRV Sales

RE:  [redacted] / Complaint ID:  [redacted] CWRV Sales is in receipt of the rebuttal response forwarded by Mr. [redacted].  Unfortunately, we disagree with Mr. [redacted] accounts of the events leading up to our office’s receipt of his Revdex.com complaint and regret he has not afforded the dealership an opportunity to address his concerns.          Although we only recently received this complaint, it is our understanding CWRV Sales has made several attempts to work with Mr. [redacted] when he initially raised concerns on or about August 30, 2016. It was during this time CWRV Sales’ management suggested they bring the RV in so that the service team could inspect and diagnose the issues of concern.  In response, Mr. [redacted] raised the possibility of trading in the RV and the parties began to discuss options, that included CWRV Sales providing quotes and suggestions as well as Mr. [redacted]’ request for pricing on two specific trailers.  On or about September 1st CWRV Sales called him back to go over purchase options and he gave CWRV Sales every reason to believe he would bring the RV in.  However, there was no further contact between the parties until our recent receipt of the Revdex.com complaint.        Upon receipt of the complaint CWRV Sales attempted to contact both [redacted] and Virgie [redacted] and left messages October 5th.  On October 10th, [redacted] called back to advise he wouldn’t work with CWRV Sales’ proposal.  On October 12th, CWRV Sales again called the [redacted] in an attempt to address the issues and was advised they would not return the RV for any repairs.  We regret the [redacted] are not willing to work with its service department to address their concerns.  However, without their cooperation we believe there is nothing CWRV Sales can do to resolve this matter.  To that end, we respectfully request your office acknowledge CWRV Sales’ efforts and close the complaint with a neutral or favorable evaluation.       Regards,         CWRV Sales

RE: [redacted] / Complaint ID: [redacted] Our office is in receipt of the consumer complaint filed by [redacted] on or about 5/11/2016.  We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. Unfortunately, the consumer did not...

provide sufficient information that would allow our office to conduct a thorough investigation into the issues raised in the complaint.  To look into this matter, we would need the names of the registered owner(s), the year/make/model and stock number along with the location the RV was purchased from.  We will be happy to look into the issues once we receive the requested information.  Regards, CWRV Sales

Dusty’s Camper World, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by Ms. Kathleen [redacted]  We take all consumer issues very seriously and appreciate your office for bringing this matter to our attention.   We conducted an inquiry into the issues...

raised and have been informed that all repairs are complete.  A member of CWRV Sales service team will be reaching out to Ms. [redacted] to pick up her unit.    Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint.

Michael [redacted] / Complaint No. [redacted] Meyer’s RV Centers, LLC Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by Michael [redacted].  We take all consumer issues very seriously and appreciate your office for bringing this matter to our attention. We reached...

out to the local management team and have been advised that Mr. [redacted]’s refund was distributed on September 15, 2017 and has been cashed.  To that end, we consider this matter closed and request your office acknowledge same. Nothing in this correspondence shall be construed as an admission of fault or liability with respect to the issues raised in the complaint.

[redacted] / Complaint No. [redacted]   Holiday Kamper Company of Columbia, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted].  We take all customer concerns very seriously and appreciate your office for bringing this...

matter to our attention.    We reached out to the local management team and have been advised that the matter has been resolved.  Mr. [redacted] received his refund and CWRV confirmed that the check was cashed.  To that end, we consider this matter closed and request your office acknowledge same.    Nothing in this correspondence shall be construed as an admission of fault or liability in connection with any issues raised in the complaint or statements filed by Mr. [redacted].

RE:  [redacted] / Complaint ID 11597839Camping World RV Sales, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint filed by Mr. [redacted].  We take all consumer concerns very seriously and appreciate your office bringing this matter to our...

attention.  We forwarded the issues raised to CWRV Sales' management team for review and have been advised of the following status:The only complaint he has is regarding the awning arms we ordered per deal.  He wanted to pick them up and install them himself, which he did.  He picked the parts up in June and he is not able to install them himself.  He is dropping off his unit on Monday with the awning arms inside for us to install.  I let him know that if the arms are actually incorrect, we will get the proper ones in for him but it would not be a one or two day turn around.  We are encouraged that the parties will work together to resolve the outstanding issue.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by Mr. [redacted].  Regards, CWRV Sales

Sarah [redacted] / Complaint ID [redacted] The corporate office is in receipt of the above-referenced consumer complaint filed by Ms. [redacted].  We have confirmed with the management team that prior to our receipt, Ms. [redacted] addressed the issues with an associate in the call center. ...

A full refund of the order was issued at that time along with a merchandise certificate as a good will gesture.  Management has advised they will follow up with Ms. [redacted] to ensure she is satisfied.  We would appreciate her acknowledgement of the refund and gesture with your office as soon as possible.Nothing in this correspondence shall be construed as an admission of fault or liability of any issues raised in the complaint or statement filed by Ms. [redacted]. Regards,  CWRV Sales

RE:  Monica [redacted] Emerald Coast RV Center, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint, filed by Monica [redacted].  We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention....

 CWRV Sales' management advised Ms. [redacted] was issued a refund on December 8, 2016, as a good will gesture.  Upon her tender we will consider this matter resolved and request your office acknowledge same.  Nothing in this correspondence shall be construed as an admission of fault or liability of any of the issues raised in the complaint filed by Ms.  [redacted]. Regards,  CWRV Sales

Initial Business Response /* (1000, 6, 2015/07/23) */
RE: [redacted] / Case # XXXXXXXX
Our office is in receipt of the consumer's complaint that was issued against the [redacted] dealership. Unfortunately, when the complaint was filed it inaccurately referenced the dealership. Please be...

aware the Bakersfield dealership has no record of this consumer and her purchase as it does not have access to online transactions. With that understanding, the corporate office [redacted] be transferring this complaint to Camping World retail for processing and handling.
We [redacted] advise the Revdex.com of any information we receive on this matter. We also appreciate Ms. [redacted]'s patience and your office for forwarding this information.
Regards,
CWRV Sales

Shawn [redacted] / Complaint No. [redacted]CWRV Sales is in receipt of Mr. [redacted]’s rebuttal response.  We have been advised that the parties have been in contact to address the concerns. Mr. [redacted] is currently scheduled for service at CWRV Sales’ affiliate located in Colorado Springs, CO, on September 13th.  Our office will follow up with the location to monitor the progress of repairs and will provide an update if necessary.

Initial Business Response /* (1000, 10, 2015/04/30) */
RE: [redacted] / Case # XXXXXXXX
Our office is in receipt of the consumer complaint recently filed by Ms. [redacted]. Unfortunately, we are unable to investigate the issues raised due to insufficient information provided in the...

complaint.
We request Ms. [redacted] forward the city and state wherein she had service performed in addition to her cr. Once we are in receipt of this information, we will be able to conduct a thorough investigation and provide a formal response.
Regards,
CWRV Sales
Initial Consumer Rebuttal /* (3000, 12, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The city in which the incident occurred was [redacted] XXXXX. XXXXX [redacted]
Final Consumer Response /* (4200, 16, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm still awaiting results from the company.
Final Business Response /* (4000, 20, 2015/06/04) */
RE: [redacted] / Case # XXXXXXXX
We have followed up with the CWRV Sales' management team and understand Ms. [redacted] returned to the dealership earlier this week. It is our understanding a member of the management team reviewed each item of repair, line-by-line with Ms. [redacted] in addition to ensuring the repairs performed were operational and functioned properly. We also understand Ms. [redacted] has approved the repairs as satisfactory and took possession of her RV.
To that end, we consider this matter to be resolved and request the Revdex.com's acknowledgment of same. As always, we appreciate the Revdex.com for bringing this matter to our attention.
CWRV Sales

Larry P. [redacted] / Complaint No. [redacted] Unfortunately Mr. [redacted] did not provide the requested information.  Please note that the corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  The information that was provided was for Keystone and not Camping World.  As a result, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer provide the following information to assist with any proposed investigation: City, State of Dealership Stock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.