FreedomRoads, LLC

RE:  Walter [redacted] / Complaint ID [redacted]   CWRV Sales is in receipt of Mr. [redacted]'s rebuttal statement.  We appreciate the update and will advise the location's management team of his concerns.   Regards,  CWRV Sales

Complaint: [redacted]
I am rejecting this response because:  There were numerous matters involved with this complaint, not only the flooring.  They failed to address all the other problems we had with there customer service and there rude personnel.   We will never do business with this company again and will make sure our families and friends know our concerns   [redacted]
Sincerely,
[redacted] And [redacted]

RE:     Pedro M. [redacted] / Complaint ID 11549874             Emerald Coast RV Center, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint (the “Complaint”) filed by Pedro [redacted].  We take all consumer issues...

very seriously and appreciate your office bringing this matter to our attention.               We conducted an investigation into the issues raised in the Complaint and found no records related to Pedro [redacted].  Based on the information provided in the Complaint, we discovered Pedro [redacted] is not a party to the purchase transaction of the subject RV.  It is important to understand that our company does not comment or discuss consumer transactions with or through third parties.  However, in an effort to address this matter, CWRV Sales’ management team has identified the owner of record and attempt to contact him directly.  To expedite the investigation of this matter we encourage the owner to contact the selling dealer to discuss his concerns directly.   Regards,   CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
David Caroline [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RE: G [redacted] / Complaint ID [redacted]            [redacted] RV Las Vegas, LLC dba [redacted] RV Sales (“CWRV”) is in receipt of the above referenced consumer complaint (the “Complaint”) recently filed by [redacted]. We sincerely regret...

the [redacted]'s experience was less than favorable.  and we can assure you that this is not the type of experience we want for our customers.  We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.              We understand both CWRV’s Regional Service Director and Service Manager have been in contact with the [redacted]s to address the issues raised in the Complaint and the importance of working with them to obtain a resolution to this matter.  Most recently, CWRV forwarded communication to Mr. and Mrs. [redacted] offering possible resolution to the matter.  We further understand they have acknowledged receipt of the communication, conveyed their appreciation for the time and effort taken to address their concerns.  In addition, they have advised they’d like to take a few days to assess the proposal(s) before they make a decision.              Accordingly, we will follow up with CWRV to see how this matter is progressing.  We are encouraged that both parties will continue the communication and will reach an amicable resolution in the near future. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements filed by Ms. [redacted].   Regards,  CWRV Sales

Eric [redacted] / Complaint No. [redacted]                                 Camping World RV Sales, LLC dba Camping World RV Sales (“CWRV Sales”) is in...

receipt of the complaint filed by Mr. [redacted].  We take all customer concerns very seriously and appreciate your office for bringing this matter to our attention.                 We reached out to the local management team and have been advised that the issue has been handled.  CWRV Sales General Manager, Whitney [redacted] confirmed that Mr. [redacted] purchased the referenced camper on March 31, 2017 at the agreed upon price.  To that end, we consider this matter closed and request your office acknowledge same.                 Nothing in this correspondence shall be construed as an admission of fault or liability with respect to the issues raised in the complaint.

The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer provide the following information to assist...

with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.

[redacted] Company of Columbia, LLC d/b/a Camping World RV Sales is in receipt of the consumer complaint filed by Ms. [redacted].  We take all consumer issues very seriously and we appreciate your office bringing this to our attention.   ...

    CWRV Sales’ General Manager, [redacted] confirmed that the parties have reached an amicable resolution by agreeing to trade Ms. [redacted] into a new unit.  To that end, we consider this matter closed and request your office acknowledge same.       Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by Ms. [redacted].

We are in receipt of the consumer's response. We will forward his response to the location's management team.  However, Mr. [redacted] will need to address his concerns with the General Manager directly.   Regards,  CWRV Sales

Jasmin [redacted] / Complaint No. [redacted]   Meyer’s RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Jasmin [redacted].  We take all consumer issues very seriously and appreciate your office for bringing this matter to our...

attention. We reached out to the local management team and have been advised that CWRV Sales General Manager, Tom [redacted] recently spoke with Ms. [redacted].  In regards to the cancellation of the extended service contracts, Ms. [redacted] advised CWRV that the signed cancellation forms are in the mail.  Please note, the dealer will process accordingly once the forms have been received.  Additionally, the dealer denies Ms. [redacted]’s request for a refund of the prep fee as CWRV did prep the unit and also did a walkthrough with Ms. [redacted].  At that time no problems were raised. To that end, we consider this matter closed and request your office acknowledge same. Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint. Respectfully, CWRV Sales

Complaint: [redacted]
I am rejecting this response because:From: [redacted]@bellsouth.net [mailto:[redacted]@bellsouth.net] Sent: Tuesday, December 06, 2016 11:26 AM To: Revdex.com Info <[email protected]> Subject: # [redacted]  This is the email I am sending to Camping World of Nashville, TN, please read and kindly respond to me. [redacted] #[redacted]                                 [redacted], I thought we were making progress on getting our camper done, but I guess not. Last time when we left there approving the vinyl installation, it was only going to be about 1 1/2 weeks before being completed, that was Nov 11, 2016. Here it is almost 30 days later and still no camper? [redacted] had said the trim came in the wrong color and new was reordered. I don't really care who's fault it was for it being wrong, weather it was your parts person or Forrest River's fault, but it should have been reordered and shipped "OVER NIGHT" WITH OUT ANY HESATATION AS TO WHY. This is extremely unacceptable, our camper has been there since the end of July 2016. I need to hear good news about the situation and a completed date or I will peruse legal matters. I don't want to go this route, but I have not choice, this has gone way beyond what it should have been, bringing our camper in for a small broken slide wear bar plastic piece that should have been fixed in a timely matter.   [redacted]                                                                                                                                                                                                                           
Sincerely,
[redacted]

We will contact the location's management team to advise of the ongoing issue.  We apologize for the continued inconvenience.

Complaint: [redacted]
I am rejecting this response because: I submitted the address in my inial complaint. Camping World in Avondale Az. The company should be able to retrieve my information on my unit listed under my name ..which is still there..and has not been repaired sinc 
E October.
Sincerely,
...
Jack [redacted]

RE: Karl [redacted] / Case 94571002
CWRV Sales has completed the requested repairs and delivered the unit to Mr. [redacted]'s residence on or about September 18, 2015. Since receipt of complaint, we have tried to follow up with him to ensure his satisfaction but have been unsuccessful. If he has any...

questions or concerns we request that he contact the General Manager.
Nothing in this correspondence shall be construed as an admission of fault or liability regarding any issues raised in the complaint filed by Mr. [redacted].
Respectfully,
CWRV Sales

The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer provide the following information to assist...

with any proposed investigation: City, State of Dealership Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.

The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer provide the following information to assist...

with any proposed investigation: Name of Buyer, City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.

Complaint: 11567837
I am rejecting this response because: We needed our 5th wheel to live in and it was sitting there waiting for all of the parts to get there. After being in constant contact the parts were never there for us to take it back and waiting on Dutchman we contacted Dutchman and we were told the warranty check for the repairs had already been sent to the dealers. NOW because of this process the service manager has called several times and told me to "get the fking unit out of there". I have since picked it up my 5th wheel and had to sneak in after Chuck was yelling at me to "come meet him face to face".This completely unacceptable behavior and now I dont know what I will be able to do since im scared to go back in there.
Sincerely,
Edward [redacted]

Complaint: 11018358
I am rejecting this response because:
From: GRuth [redacted]] Sent: Thursday, March 10, 2016 9:34 AM To: Customer Relations <[email protected]> Subject: Re: Gloria [redacted]/Complaint ID 11018358   March 10, 2016   I was told my motorhome would be fixed (the jacks) yesterday.  My husband was there at 8 am and it is still at Camping World in Roanoke. They had it for the month of January and this trip they had the parts they need to fix it.  Now they say the lines are stopped up-the last time we were there the lines were clear.  We use our motorhome all year round.  Glen in service told Michelle (some supervisor in service) that he hated to tell us that after all the trouble we have had.  Her reply was we would have to get over it.  Kevin now wanted to write me a check for our protection package we purchased in November 2014 that has never been applied to our motorhome.  I told him no.  I have four chairs that the leather is coming off of.  They have breached the contract I signed in November 2014 and I know if I take that check I have just settled out.  They have crossed the line.
Sincerely,
Gloria Ruth [redacted]

RE:  [redacted] / Complaint ID 11562181The corporate office is in receipt of the above-referenced consumer complaint filed with the Revdex.com.  We have reviewed the complaint and would like to ensure we forward the complaint to the proper location.  We request that the consumer clarify the...

location where he made the purchase or provide the stock number on the purchase agreement.  Without such specific information we are unable to forward his concerns to the appropriate location.  Upon receipt, we will advise the location of the consumer's concerns but it is important to take note, our office does not negotiate or renegotiate contract terms with consumers through third parties.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by the consumer.Regards,  CWRV Sales