FreedomRoads, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Although it is far from what I hoped for, I will have to accept it in order to have my camper usable. I am still very disappointed with the service. I guess I should never trust a salesman. Most likely, I will never return to Camping World, nor will I ever give a positive referral to them. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I will also consider the matter closed once reimbursement is received.
Sincerely,
Janet [redacted]

Complaint: [redacted]
I am rejecting this response because: my name and city and state is on complaint. All I do when I call abouty RV is give my name. The dealership closest to my address is where I bought and had repairs done. They just don't want to know. But that ok I have friends as well as myself who will be buying in the future !
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, they need to look into the fact that the service center in Meridian Idaho does not return phone calls or answer calls for service.
Sincerely,
Timothy [redacted]

CWRV Sales is in receipt of the consumer complaint.  We have forwarded the complaint to the location's management team for review and investigation and will submit a formal response upon receipt of their statement.  We appreciate the consumer's patience while we look into this...

matter.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint. Regards,  CWRV Sales

Complaint: [redacted]
I am rejecting this response because I have not received the $25 Camping World certificate to date:
Sincerely,
[redacted]

Meyer's RV Centers, LLC dba Camping World RV Sales is in receipt of the attached consumer complaint filed by Mr. [redacted].  We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.We have reviewed the issues raised in the complaint and will...

make a direct inquiry with CWRV Sales management.  Someone from the management team will contact the consumer within the next 2 business days.Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint. Regards.  CWRV Sales

Meyer’s RV Centers, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Mr. [redacted].  We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.  We conducted an inquiry with the local...

management team and understand that both parties have been in direct communication and have reached an amicable resolution.  To that end we consider this matter resolved and request your office acknowledge same.   Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by Mr. [redacted].

RE:  [redacted] / Complaint ID [redacted] Company of Columbia, LLC dba Camping World RV Sale ("CWRV Sales") is in receipt of the above-referenced consumer complaint filed by [redacted] Sell.  We take all consumer concerns very seriously and appreciate your office bringing this...

matter to our attention.  CWRV Sales has confirmed all repairs were successfully completed and the customer picked up his RV on October 18, 2016.  To that end, we consider this matter resolved and request your office acknowledge same and close the file accordingly.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by [redacted] Sell.Regards, CWRV Sales

Initial Business Response /* (1000, 5, 2015/06/04) */
It is unclear where the consumer made the purchase? If it was an online purchase then the complaint was erroenously filed against FreedomRoads.
This office has no access to retail transaction information and will therefore forward the...

complaint to the appropriate personnel in the retail division for reivew and handling.
The consumer's patience is appreciated.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I filed this complaint to the Revdex.com in Bowling Green, Ky .. they're the ones that forwarded it to you! Yes , this was an online purchase of thirteen items .. they cancelled one item .. was told I'd get a package everyday for 13 days . Since I've filed the complaint I have received all items (in two days not 13).. I was billed more than what it was suppose to be .. I'm working with my credit card to get that corrected.

James [redacted] / Complaint No. [redacted]                 Dusty’s Camper World, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by James [redacted].  We take all consumer issues very...

seriously and appreciate your office for bringing this matter to our attention.                                We reached out to the local management team and have been advised that the requested repairs were complete and the consumer picked up his unit in August prior to receiving this complaint.  Also, CWRV General Manager, Kevin [redacted] has attempted to reach Mr. [redacted] to confirm his satisfaction but has received no response to date.  To that end, we consider this matter closed and request your office acknowledge same.Nothing in this correspondence shall be construed as an admission of fault or liability with respect to the issues raised in the complaint.

Initial Business Response /* (1000, 5, 2015/07/07) */
RE: Elyse [redacted]/#[redacted]
Our office is in receipt of the above captioned complaint (the "Complaint") filed by Ms. [redacted]. Camping World appreciates the Revdex.com bringing this matter to our attention.
It's our understanding that...

Camping World attempted to contact Ms. [redacted] on June 26, 2015. Camping World can offer an exchange of the item or a return for store credit. If this offer is acceptable to Ms. [redacted], please have her contact Benito Garcia at (845)943-2010 to confirm. We appreciate your business and hope you consider this offer as a meaningful resolution to your concerns.

Nothing in this correspondence should be construed as an admission of liability or fault for any issues raised in the Complaint.
Regards,
Camping World

RE:  [redacted] / Complaint ID [redacted] We appreciate Mr. [redacted]'s position and request he update the Revdex.com upon receipt of the certificate.   Regards,  Camping World Retail

RE:  Complaint ID [redacted] We understand Mr. [redacted] has documentation that will support his claims.  We request that he forward a copy of the documentation to the corporate office for review.  The facsimile number is 270-282-7482.  We further understand Mr. [redacted] has conveyed his loan has not been funded.  Unfortunately, we are unable to comment on such transactions with a third party and request that he contact the location's F&I Manager for immediate assistance.CWRV Sales

Dwight [redacted] / Complaint ID 11558298 CWRV Sales' corporate office is in receipt of Mr. [redacted]'s rebuttal statement.  The dealer reiterates its original position with no further comment on this matter.   CWRV Sales

Southwest RV Centers d/b/a Camping World RV Sales (”CWRV Sales”) is in receipt of the consumer complaint filed by Mr. John [redacted].  We take all consumer issues very seriously and appreciate your office bringing this to our attention.  We made an inquiry with the local management team and...

understand that the parties have been in direct communication.  CWRV Sales’ management confirmed that they have contacted Mr. [redacted] and have informed him that his plates and registration will be sent via UPS overnight mail.  Additionally, the state will be sending him the title in approximately three weeks.    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised.

Complaint: [redacted]
I am rejecting this response because: can you watch response is totally incorrect. I did try to file the claim as I said on the side the road in the rain on a Saturday night. I was advised by safeguard that the charges were excessive from the roadside assistance. I had to coach three days when the first tire exploded in my yard sent pictures to the sales person who forwarded it to the manager the manger toes took nor the pictures the photos. Two weeks later on my first trip away from home within 10 miles of my home a second will explode causing almost 3000 in damage to the coach. How can camping world state that the tires  Were inspected and show no outward signs of dry rot when it's obvious from the photo I sent of them with the rust on the inside of the tire the dry rot was an issue. I was assured by myself person and the service manager who explained all the details to the coached us that the tires are in good working order. However within three days of having a home the first one blue and within two weeks and my first trip the second one exploded. This is a huge safety concern for myself and my family that I was allowed to drive off  of their lot with the fifth wheel that obviously the tire should've been replaced. All I'm asking for is that my fifth will be back to the condition it was when I left a lot. This would include them fixing the damage that was caused by the exploding tire and paying the balance of $300 towards the replacement tires.   When I purchased the vehicle I didn't go she ate the price down based on the fact that the tires did not need to be replaced. As far as signing in as a statement that standard on a used purchase I believe in the state of Florida. However what is not standard is presenting a product being in good safe working condition that obviously is not based on the two explosions of my tires.  Seems very obvious that camping world could care less about the customer safety or their customer satisfaction. Just make my RV the way it was when I drove it off your lot that's all I'm asking for.
Sincerely,
[redacted]

RE: [redacted] Our office is in receipt of the consumer complaint recently filed by Ms. [redacted] in connection with service and repair performed at Camping World RV Sales, LLC d/b/a Camping World RV Sales ("CWRV Sales") located in Roanoke, VA.  We take all...

consumer issues very seriously and appreciate the Revdex.com for bringing this matter to our attention.We conducted a review of the issues raised with the assistance of CWRV Sales' General Manager, [redacted].  Mr. [redacted] advised the parties have recently been in direct communication and are aware of the items to be repaired.  Parts have been ordered and the repairs should be completed shortly.  CWRV Sales will contact Ms. [redacted] once the vehicle is ready for pick up.  We appreciate her cooperation while CWRV Sales works to resolve her concerns.Nothing in this communication shall be construed as an admission of fault or liability in connection with any issues raised in the complaint filed by Ms. [redacted]  Regards,  CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We are pleased with the outcome.
Sincerely,
Thomas [redacted]

Complaint: 11704407
I am rejecting this response because:
Sincerely,
Sherry [redacted]