FreedomRoads, LLC

RE: Dwight [redacted] / Complaint ID: 11558298 Our office is in receipt of the consumer complaint filed by Dwight [redacted] on or about 7/11/2016.  We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. Unfortunately, the consumer did not provide...

sufficient information that would allow our office to conduct a thorough investigation into the issues raised in the complaint.  To look into this matter, we would need the names of the registered owner(s), the year/make/model and stock number along with the location the RV was serviced at.  We will be happy to look into the issues once we receive the requested information.  Regards, CWRV Sales

Initial Business Response /* (1000, 5, 2015/06/05) */
The management team from the St. Augustine, FL location has advised our office of the following:
We have left several messages with customer and have received zero call backs. The customer has requested for us to fix the refrigerator but we...

have no idea where she is at. Until the customer contacts us, we have no way to resolve.
Until the customer contacts the location, there is nothing more we can do to assist with this matter.
Regards,
CWRV Sales

[redacted] Coast RV Center, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by [redacted].  We take all consumer complaints very seriously and appreciate your office for bringing this matter to our attention. In an effort to resolve the issues...

raised, CWRV Sales’ Service Manager, [redacted] has made several attempts to reach Ms. [redacted] via email and voicemail and has yet to receive a response.   We request Ms. [redacted]e contact Mr. [redacted] directly at ([redacted] if she wishes to further discuss this matter.  Nothing in this correspondence shall be construed as an admission of fault or liability with regard to the issues raised in the complaint.

Complaint: [redacted]
I am rejecting this response because: I did discuss the problem with the service department.  All they did was charge me more for something that happened while they were working on the slide.  I also discussed the problem of the cable at the bottom of the slide being broken.  They said they could not fix it that day and I was already 6 weeks into their shop.
Sincerely,
[redacted]

RE:  Ronnie [redacted] / Complaint ID [redacted] CWRV Sales is in receipt of Mr. [redacted]'s rebuttal response and forwarded it to the location's management team for review and response.  CWRV Sales regrets Mr. [redacted] feels as though he was mislead.  Again, the company denies his claims and reiterates its original position.  We request the Revdex.com acknowledge this position and close the file with a favorable or neutral evaluation.  CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]I was contacted directly by the dealership who resolved the matter 100%.

CWRV Sales is in receipt of the consumer rebuttal.  The company reiterates its original response and declines further comment.  CWRV Sales

Vincent [redacted] / Complaint No. [redacted] The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the...

consumer provide the following information to assist with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.Regards,  CWRV Sales

Complaint: [redacted]
I am rejecting this response because:  I did receive a phone call from "[redacted]" and someone did attempt to deliver something to me but they were the wrong straps.  My husband and I have been dealing with Camping World for over six months trying to get these straps that should have been given to us when we purchased the travel trailer.  We have received nothing but empty promises and no phone calls back from the parts department of Camping World regarding us obtaining these straps.  We have left numerous phone calls to "[redacted]" in the past but "[redacted]" has never returned my phones.  It is only just recently after I filed the complaint with the Revdex.com that I finally got a phone call from [redacted] stating that the straps would be delivered to us and then when an employee finally came to our house on Wednesday, June 29th, 2016 to deliver the straps - they were the wrongs ones. 
Sincerely,
[redacted]

[redacted] said he would get back to me but he never did.  He is not being honest in his response.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

RE:  [redacted] / Complaint ID [redacted]   Camping World RV Sales, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above-referenced consumer complaint filed by [redacted].  We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention. It is our understanding the parties have recently reached an amicable resolution, wherein CWRV Sales has agreed to refund Ms. [redacted] the disputed amount, as a good will gesture.  We will consider this matter closed upon her receipt and tender of the check.  To that end, we request your office acknowledge same and close the file.  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint.  Regards, CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If I can talk with Scott. 
Sincerely,
[redacted]

Mark [redacted] / Complaint No. [redacted] The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer...

provide the following information to assist with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.Regards,  CWRV Sales

Initial Business Response /* (1000, 6, 2015/09/04) */
RE: [redacted] / Case XXXXXXXX
Our office is in receipt of the above-captioned consumer complaint recently filed by Ms. [redacted] concerning her recent purchase from our Grain Valley, MO location. We take Ms. [redacted]'s concerns...

very seriously and are in the process of addressing them with the dealership.
We [redacted] pass [redacted] concerns along to the dealership but we do not negotiate or renegotiate contract terms with the consumer through thrid parties.
We [redacted] have a member of the managment team contact her directly to address her concerns. We appreciate her patience while we work with the dealer on this matter.
CWRV Sales
Initial Consumer Rebuttal /* (2000, 11, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Camping World followed through with all their promises. Took a while but it finally got done. My service woman went the extra mile for me and I appreciate her and her efforts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RE:  [redacted] / Complaint ID [redacted]   Camping Time RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced consumer complaint.  We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention....

 We have forwarded Ms. [redacted]'s complaint to the General Manager of this location and understand the parties have been in direct communication.  We further understand the parties discussed the nature of her purchase and what if any assistance CWRV Sales could provide her as a good will gesture.  Ms. [redacted] and CWRV Sales are actively working to together on her service needs.  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statement filed by the consumer. Regards,CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am enclosing the following information.there was no stock number it was blank here is the customer work order number [redacted] the store is [redacted] travel home DBA camping world RV [redacted] n.e [redacted] Blvd portland oregon [redacted] phone [redacted]
Sincerely,
Carol [redacted]

Initial Business Response /* (1000, 5, 2015/08/30) */
RE: [redacted] / Case # XXXXXXXX
The corporate office is in receipt of the above-referenced consumer complaint filed by Ms. [redacted]. We sincerely regret she has had a less than satisfactory experience with her online purchase.
In...

her complaint, Ms. [redacted] referred to an attachment with her order summary. Unfortunately, there was no attachment received with the Revdex.com complaint. We [redacted] use the information provided in the complaint and investigate the issues directly with Camping World's management team.
We appreciate her patience while we look into this matter.
Regards,
Camping World and Camping World RV Sales
Final Business Response /* (1000, 8, 2015/09/08) */
We have received confirmation from the retail management team that a credit cleared on September 2, 2015. It is our understanding a second credit for the balance due was processed on September 4, 2015. Upon receipt of the credits we [redacted] consider this matter resolved.
Camping World

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Shawn [redacted]

RE:  Joseph [redacted] / Complaint ID: 11097296   Our office is in receipt of the consumer complaint filed by Joseph [redacted] on or about January 21, 2016.  We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. Unfortunately, Mr....

[redacted] did not provide sufficient information that would allow the corporate office to conduct a thorough investigation into the issues raised in the complaint.  To look into this matter, we would need to confirm the name(s) of the registered owner(s) and selling dealer.  Please provide two of the following:- the registered owner(s); - the year/make/model or stock number; - the dealer's location the RV was purchased from.  We will be happy to look into the issues once we receive the requested information.   Regards,   CWRV Sales