Sign in

From You Flowers

Sharing is caring! Have something to share about From You Flowers? Use RevDex to write a review
Reviews From You Flowers

From You Flowers Reviews (2236)

Review: On Feb 11th, I ordered from said business's website fromyouflowers.com I selected Delivery for Fri Feb 13th, and was given the option to pay $7.99 additional in order for the delivery to happen by 10:30am on Feb 13th. As I went thru check out process, I see another statement that guarantees the delivery by stated date. On Feb 13th, at Noon, the order was still not delivered. As I went to the website to Track my order, I received an error stating my order could not be tracked. So I called their contact # to find out the status on my order that had not arrived as guaranteed. After waiting on hold for an exceptional period of time, I received a customer service rep who told me that "she thinks" something must have happened to my order and it will not be there today. When I asked to speak to a supervisor she placed me on hold again. She came back stating she talked to the supervisor and there was nothing they could do and that my order was being shipped via [redacted] and they had no control over the delivery. (nowhere on the initial order does it state that orders are at the mercy of [redacted] and cannot be guaranteed.) so when I again requested to speak to a supervisor myself, she again placed me on hold, then somehow we got disconnected. So at this point I call back and wait again for a lengthy time to speak to a rep. I explain the situation to this new rep, and she states the same thing. its a [redacted] order and they cant do anything about it. They offered me a $20 credit. I spent $80 and it was to be there on the 13th and now they are saying they don't know when it will be there. I then inquired about the same day delivery. their website states that they have same day delivery on some items as long as it is placed by 3pm that day. the time currently was 2pm. so I asked if I could just cancel my original order and order a same day delivery item. she then stated no that she could not guarantee any same day delivery, despite what the website claimed. unprofessional, unreliable, and I will never do business with this company again.Desired Settlement: They should not guarantee services that they clearly cannot back up with their service.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.

Consumer

Response:

Review: [redacted]I am rejecting this response because: This complaint was not filed in hopes of a credit. The company admitted that their rep cancelled my order the day I placed it. two days later when I called about the delivery and spoke to TWO Reps, neither one released the Truth that THEY (the company) cancelled my order. They covered it up by putting blame on the shipping ([redacted]). I was ONLY advised of this truth AFTER filing a complaint with the Revdex.com and leaving a complaint with the company supervisor!! I have the emails to prove this! This case should not be closed. Something needs done within this company! I did not accept the $50 credit, for I would never use or recommend anyone use this company. Trying to buy your customers off as an apology is NOT RIGHT!! Sincerely,[redacted]

Business

Response:

This case has been completely resolved. We have left several messages and emails for this customer but we have not heard anything back yet. At this time we have refunded the customer in the full amount of the order. We have also offered a future complimentary arrangement on behalf of our company valued at $50.00. At this time the customer has declined this offer, but the offer will still stand if the customer does change their mind. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: On March 8 I made an order for flower delivery on March 9. I ordered a simple and elegant arrangement - with hot pink roses and bright yellow lilies. The order arrived after 6pm on March 9th - after I called to see where it was. The arrangement was full of fillers - mostly white - the arrangement was not bright not vibrant or elegant or simple as I ordered - as the photo of the item suggested.

The colours were pale and the arrangement was not what was sold to me. The roses had browning edges. I called to complain about the order and also that I didn't get any confirmation of my order emailed to me. I was told I would get confirmation emailed to me and that I would get a $10 credit on my credit card and a $10 coupon sent to me for my next order. I told them I wouldn't order from them again. I did not get the credit I did not get the email confirmation. I called again - the same man apolgoized to me and said he would see it done. I did get the email confirmation for the order but not for the $10 credit. All I got a was a $10 coupon to order from them again.

Then they credited my credit card $2.59 ! instead of $10 as promised. When I called just now to complain I spoke to [redacted] who was very rude and said $2.59 was fair compensation based on the photo I sent them. I said that is your opinion but not mine but he wouldn't hear of it. He said the credit was 10% or the order not $10. I said I was told $10. He said the person who told me that is not authorized to do that. I asked to speak to his supervisor and he said he was the supervisor. He talked over me - was rude - said I got more flowers so that was better than what I ordered. This company is a fraud in that they don't deliver on what they say they will on their website. If they had to substitue flowers - they could have at least made it the same bright colours as the one I purchased and made it look elegant and bright. I feel ripped off and then lied to then mocked. This company shouldn't be allowed to advertise for arrangments they can't deliver. And they shouldn't be allowed to say you will get a $10 refund on your credit card and then make it 10%! Thanks for reading. Hope you can help.Desired Settlement: I would like a $10 refund on my credit card. I would really like the entire thing refunded and an apology for [redacted]'s ignorant attitude poor customer service, but that's not likey. But I at least expect what I was promised a $10 refund on my credit card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I tried to order flowers from this website. My card was charged twice and I never received a confirmation email or tracking number for my order. After I entered my card information the first time it said it was not able to accept and asked me to enter the information again, so I did. When I call this company I cannot get a hold of any representative. They have no hold music and its like they hung up. I should've read the reviews before using this company.Desired Settlement: I would like my money refunded back, and no longer wish to continue business with this company.

Business

Response:

This case has been completely resolved. We have spoken with our customer and confirmed that the pending transactions will drop off. As an extended apology on behalf of our company we have gone ahead and emailed him a fifteen dollar gift card for the inconvenience. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Flowers for Valentine's Day were ordered using the 800 number two weeks ago. When From You Flowers, LLC contacted "[redacted]" in my city, they did not include that the flowers were to be addressed to "Mr./Mrs." and [redacted] delivered the flowers to "Mr." only. Because of divorce issues, co-mingled familes, etc., a dinner had been planned for 2/13 in an attempt to repair the family dynamics that had been going on. Needless to say, instead of 9 for dinner, we had TW0. I called [redacted] - even visited them -- and they claim that From You Flowers specifically indicated that the flowers were to go to "Mr." only. The lilies in the vase have already turned brown at the tips. I feel the sender is entitled to her $$$$ back. It's a busy time of year for florists but quality and identification are just as IMPORTANT. If From You Flowers cannot count on who they call to deliver an order, they need to take a harder look at those shops that are less than up to their floral standards.

Review: I ordered the 'stunning pink lilies' for my partners grandmother funeral. Pink was her favorite color.

Once the flowers arrived they were not pink at all. They were spring yellow. After haggling with customer service for 30 minutes (which is the last thing you want to do right after a funeral) they only gave me $30 off my total of $68. I'm still out almost $40 for a product I didn't pay for.

I don't understand how I still had to pay for a product that I did not order. If I would have known I was getting spring yellow for a funeral, I would have changed them to white. And when I asked customer service why they got delivered as spring yellow she simply said "The florist chose to send 'fillers' Bc she must not of had pink lilies." Yet nobody called me to let me know ahead of time or ask if I wanted different ones.Desired Settlement: I wish to receive a FULL refund. I did not pay for nor did I want spring yellow flowers at a funeral.

Business

Response:

This case has been completely resolved. We have spoken with our customer and have refunded the order in full. As an extended apology our company will also be sending out a complimentary bouquet in the amount of $50.00 to be delivered at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: JANUARY 4, 2012 - DAY ONEI ordered an arrangement on-line (flowers and balloon for my daughters 19th birthday) to be delivered Jan. 5, 2014. At 6:54 PM, I received an e mail from the company that the order was being processed. Order #[redacted]. At 7:08 PM, I received another e mail from the company that they were unable to locate a florist able to complete the delivery for day requested and would send the delivery out the following day (Jan. 6) with a note of apology (or even call) explaining the delay. At this same exact time, the company also left a message for me to call them regarding the order.I called the company and suggested they find another florist that could deliver. JANUARY 5, 2014 - DAY TWOAt 9:30 AM the company called and left a message for me to call them regarding the order. At 10:25 AM, I sent an e mail asking the company to call the recipient and have an EARLY delivery on Jan. 6 at no extra charge. At 10:39 AM, I received a reply from the company stating that the order was scheduled to be delivered on Jan. 6 and would include a call of apology. Additionally, they would credit me 20% off due to the delay.Later that afternoon I called to check the status of the delivery. They said they could not use a balloon for the arrangement due to the cold and would upgrade the flowers in return. I requested a stuffed animal instead and was told they would do that. JANUARY 6, 2014 - DAY THREEAt 9:31 AM I received an e mail stating I earned a "credit" which could be use for another purchase (expired in two weeks). THE CREDIT THEY EXPLAINED I WOULD RECEIVE WAS TO BE A DEPOSIT BACK IN MY BANK ACCOUNT - NOT FOR A FUTURE PURCHASE! I called the company at 7:04 PM to ask about the delivery since the recipient did NOT receive anything yet! They said they could not contact the florist (it was closed). JANUARY 7, 2014 - DAY FOUR At 9:25 AM the company called and left a message that they could not complete the delivery.I returned the call and asked for a complete refund!Desired Settlement: $67.00

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement that we sent to the recipient. Please let us know if there is anything else we can do regarding this case.

Review: We ordered what we thought was a beautiful fruit basket after viewing a picture of it online for a family member. Once the recipient received the basket he took a photo of it and emailed to us with a thank you. When we saw the basket that had been delivered we were shocked to see that the fruit basket was nothing like the picture on there website. The basket that was delivered looked almost pathetic compared to the picture on there website which in turn had us feeling quite embarrassed. After writing to "From You Flowers" about our disappointment they in turn gave us an online credit for 20% off a next purchase which had to be used within 7 days. I would never purchase anything from this website again and risk being embarrassed a second time, which renders thee online credit useless.Since half the fruit was missing, one would think half of the money spent would go back on my credit card, along with an apology for thee embarrassment.Desired Settlement: Thee only way to save us from this embarrassment would be to send a basket to the recipient that resembles the picture on there website.

Business

Response:

This case has been completely resolved. We are going to make a re delivery for the customer and also have emailed a $10.00 gift card for the inconvenience. Please let us know if there is anything else we can do regarding this case.

I recommend Fromyouflowers.com, I placed my order online before I read the reviews because I am currently overseas and I was in a rush. Later in the day I wanted to check the status of my order and unfortunately, I was not able to get in touch with anyone at their number listed on the site so I started looking around for an alternative number. The site instructs you to email [email protected], but unfortunately once again I got no reply. They have a form online which you can summit to get an update, but it’s worthless. I waited an hour to hear back from them and I started getting worried so I went online to read reviews and I got all kinds of scared considering most complaints say they didn’t receive their order and that it’s hard to get a refund. Just as I was prepping myself to raise hell I received confirmation the flowers arrived. They did arrive a little late, but they were exactly what I had ordered, which makes me happy. I hope they improve in their customer service availability and delivery status update, but I got what I paid for and in my book that’s all that matters.

Review: I ordered flowers for my mother in law on 5/3/14 for Mother's Day to be delivered on 5/9/14. I had issues purchasing the order online, so I called and placed the order and was assured they would be delivered on 5/9. On 5/9, I received a delivery confirmation at 3:43pm saying the flowers were delivered. I was just getting off work and did not check in with my mother in law. When I didn't hear from her by the next day I called to see if anything had been delivered and it had not. I immediately called the company and they could not tell me why the flowers were not delivered or where they were. They assured me they would be delivered the same day (5/10) but that the florist was not answering and apparently this is common practice around holidays. The supervisor offered me a 15% discount at this point and assured me they would be delivered. After several hours with no flowers, I called and asked for a refund. They gave me the run around and did not want to give me a refund, but finally stated they would refund me the full amount AND send complimentary flowers on 5/12 as an apology.On 5/13/14, I still do not have a refund and no flowers were ever delivered. When I called regarding the refund the representative said "they forgot to refund me" and didn't process the complimentary order of flowers.My experience with this company is just outrageous. I need a full refund as stated, and it would be nice if they would follow through with the free flowers. Please change your grade of this company! I was fooled and now see a LOT of bad reviews for the exact same behavior.Desired Settlement: Refund immediately, with the complimentary flowers delivered as promised.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order , along with a $20.00 gift card. We have also re delivered the complimentary arrangement with an upgrade to be delivered to the recipient. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: My son who is in the military and his wife had a baby boy on Nov.13th. On Nov. 14th I contacted fromyouflowers.com to place an order for a bouquet of flowers and a fruit and food basket for their stay at the hospital. The order taker was most pleasant and helpful. She read back my order which was: Mostly blue flowers with some white and a baby boy balloon. A snack basket to consist of fruit, sausage, crackers, cookies, and candy with a blue bow. First of all I was notified that the order could not be delivered until the next day. It was too late in the day for me to make other arrangements so I agreed to the next day delivery. The next day, Nov.15th the order arrived at 4 pm. and my family was discharged at 6 pm. Totally messing up the intent of my action. My son took a picture of the basket at my request to see that the floral arrangement was predominantly white instead of blue, was in the same container with the food. The food portion was some apples, oranges, and a box of cookies. Totally undervalue and not even close to what I thought I was ordering. I called the company to complain and received a gift certificate for my next order, which I don't plan to ever use and a refund for the delivery and 15% for the undervalue. I don't feel that is good enough for all the trouble and disappointment they had caused. I had to tell my son the whole story so I could make the complaint which was totally embarrassing to me as it was gifts for his family. I feel a total refund of $44 is owed due to their service, misleading advertisement and embarrassment to myself.Desired Settlement: An additional $44 credit to my credit card account.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of their order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers for my sister who was in a serious accident. The flowers she received were of a lesser quality and nothing like the ones I ordered. For my inconvenience, they order was supposed to be upgraded, which it was not. I corresponded with From You Flowers, but they only issued me a $2.50 refund, which is unacceptable.Desired Settlement: I am not sure if I can get a refund because it is difficult to refund the product. I have pictures of what I ordered versus what my sister received, and the difference is staggering. I am very disappointed with From You Flowers.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: On 8/26/2013 I made an order online for flowers for my friend who had suffered a heart attack the night before. She was in the hospital in short stay and I wanted her to receive the flowers WHILE SHE WAS IN THE HOSPITAL. So, not only did I pay $14.99 service and handling charge; I paid an expedited fee of $4.99 and same day/weekend fee of $1.99 in order to make sure they got to her on time. I placed my order around 9:30 AM. I get a call at 3:00 PM from the delivery man. He tells me he had court in the morning and he just got to the hospital and thet told him my friend had already checked out. I was at work so I couldn't speak anymore to him at that time. I had to call him back and since he didn't answer I left my friends address on his voicemail so he could deliver it there. So he calls me back and asks if he can deliver them to her tomorrow. By this time I'm so frustrated that I just told him to deliver them to me at my job and I would take them to her myself. That's the first thing I'm pissed about. The second thing is the way I was treated when I called the 800 #. No apology was given; I was cut off before I could even finish my story and they offered me a bt credit of $10....LIKE I'M EVER GOING TO USE YOUR SERVICES AGAIN...??? I basically had to negotitate to get what I want; which I shouldn't of had to. The woman told me she would refund the $4.99 and 10% of the the total cost of $53.96 and told me to expect a $30 + credit on my credit card. I got refunded only $8.19 and I do not think that's fair so I called them back and they said they couldn't do anything else for me and that they would issue me a credit...which I don't want! And the flowers looked NOTHING like the picture online. It was a TOTALLY different vase and not the same flowers or as much flowers. False advertising!

Product_Or_Service: Flowers

Order_Numbe[redacted] Account_Number: N/ADesired Settlement: DesiredSettlementID: Refund

I want an additional $14.99 credit for the service and handling charge because I was not satisfied with the "service" I was given or the way the "handled" my compaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Notification to: Revdex.com(COMPLAINT)I am writing to you to express my concern about From You FLowers, which uses online ordering for floral arrangements and never delivers them. I used this site to order $50 worth of flowers in Tucson, AZ area. I ordered $50 worth of flowers May 25, 2012 using the online order system. I received false notification that they were delivered on 5/26/2012. I can assure youthat they were never delivered. I called From You Flowers 3 times to complain and each time I was told by customer service that the "local florist" was closed and somebody from From You Flowers would call me back. Nobody ever called me. These flowers were never delivered! My mother never received these flowers. I called the 4th and final time, but was told once again, the florist was closed and was not responding to messages that were left perviously. Then, once again, "somebody" would be "calling me back" from their business.I personally, will not ever use this site again, and I will definitely pass ** my experience to other people who are looking for a "reputable" service. Since, this was paid for by credit card, I am disputing the charges.

Order_Number: Order#XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund, apology letter, take down their site so they cannot rip people off. My mother could have died not knowing that her daughter sent her flowers while she was gravely ill. I think they should send flowers to her for no charge now!!!!

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

This has been resolved entirely. We called the customer and gave them a complimentary arrangement. We also informed them that we can issue a full refund once we receive proof that they have closed the dispute on their account. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (-5, 8, 2013/06/18) */

I do not know what they need in regards to closing the dispute. I will accept what they offered as settlement, but I have to have proof that they issued $50 credit to my credit card first.

Review: Flowers were not delivered, customer service was incompetent and unapologetic; eventually a refund or redelivery was offered.

I bought $70 flowers, paid extra to have flowers delivered on Mother's Day. They weren't delivered even though I was charged. When I call two days in a row, they tell me, "Yes they were delivered." I tell them, "No, my mother didn't receive them."

They tell me, "We'll check with with florist and call you back." They don't call back. Two days in a row this happens.

The next time I call they give me the option of a refund or redelivery. Mother's Day is ruined, but hey, I get by money back. So basically it's like I missed Mother's Day and lost 90 minutes of my life, and that's my compensation.Desired Settlement: Since the company itself doesn't offer any way to file a complaint (according to my customer service rep), I wanted to do this.

Business

Response:

Business Response /* (1000, 5, 2013/05/20) */

We called the customer and left three messages, as well as sent the customer three emails, requesting they contact us to discuss a resolution on this order. At this time, there is nothing further we can do as we have not heard back from the customer. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response /* (2110, 7, 2013/05/27) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

To Whom It May Concern,
The flowers I had ordered arrived a day late, the day AFTER my mother's birthday. I had received an email from your establishment stating that the Premium flowers, vase & balloon I had ordered were delivered on my mom's birthday. However, my mom assured me the evening of supposed delivery & the following morning that she had not received the gifts that were intended to be a SURPRISE for her! I called your 1-800 number & spoke to a lady that assured me she would return my call as soon as she found out what happened with the local florist you had used. She never did. The flowers were then delivered after-the-fact.
I am not happy with your customer service AT ALL. There is a lack thereof, actually. I had paid the amount intended for delivery on the day chosen. I expected a call back from your customer service representative. What was supposed to be a surprise became a lost order that never had any follow-up. An email was sent stating Delivery when it was NOT! Your organization does not hold unto its promise & it LIES. Because of this experience, I do not plan to use your establishment again.

Review: I ordered flowers same day delivery- this sites mission statement is 100% customer satisfaction. They failed to deliver my order on a day that was dear to the recipient. Also, they fought with me about refunds, at first %15, then %20, then %25, finally I got an email that they would refund me and send the flowers tomorrow. They were rude and misleading according to the website. Tomorrow is too late and I explained that to them. I asked if the would just send something today. They refused. Originally, the reason for not delivering today was because they could not find a florist. They could have fouled a florist to deliver something and deliver the correct order tomorrow. THEY REFUSED. [redacted]., supervisor was extremely rude and not willing to accommodate. I am so upset because I have spent so much time on the phone and in email. I feel sick to my stomach. Also, I said $100 is the dispute because the amount is priceless. $100 isn't even near.Also, see below for my order confirmation.Click Here to send your recipient Flower Care Instructions. Sweetest Things Bouquet $34.99 Same Day/Weekend Fee$2.99Item Total$37.98---------------------------------------------------------------------... Date: 09/04/2013 Delivery To: [redacted] if needed I can send you a copy of the confirmation that the item would be delivered today.

Product_Or_Service: flowers/Sweetest Things Bouquet

Order_Number: [redacted] Account_Number: signed in as guest uDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want her flowers delivered tomorrow, as promised. I also wanted her flowers delivered today, but that is not going to happen according to the supervisor team at from your flowers. I want a future order to her at no charge and an apology. Also, I want them to remove same day delivery, customer satisfaction 100% off there website. It is MISLEADING.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am not happy with this company and their lies.

Sincerely,

Review: I ordered flowers as a gift. The arrangement was completely inadequate in terms of arrangement, color coordination and the flowers were wilted. I called and complained and was promised a re-delivery for the next day. The second arrangement was as bad as the first and was three days late.

Product_Or_Service: Flower Arrangement

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Full refund.

Business

Response:

This case has been completely resolved. We have issued the customer a full refund and sent out a re delivery.We offered the customer a future $20.00 gift card which she has declined. If the customer changes her mind the offer will still stand. Please let me know if there is anything else I can do regarding this case.

Review: Item order couldn't be fulfilled. Replacement item did not arrive for funeral services of a family member. No notification of non-delivery.

Order was placed at 12:13PM MST by selecting a casket arrangement from the website and I paid for same-day delivery. I received a voice mail message at 4:00PM the same day advising me that the florist in the delivery town did not have the items necessary to complete my order and they had authorized a "mixed bouquet" for delivery. Upon returning the call I was advised that my order would not arrive that day and that they don't typically send flowers to arrive for the viewing and would make the delivery prior to the service on the next day. For my inconvenience they would upgrade my bouquet at no charge.

The next day, my husband advised me that no arrangement had arrived from us for his father's funeral. I called FromYouFlowers.com and was told that the flowers had not made it in time for the funeral service and they would be happy to send an arrangement to the family home. The damage had already been done. I requested a bouquet delivery to the family and immediate refund. The refund arrived within 24 hours and I was told that it would not be possible to deliver and refund.

I will not use nor recommend this company again. Desired Settlement: At an already difficult time, the lack of delivery and communication was unacceptable. I seek a note of apology and a very large bouqet be sent to my husband's family.

Business

Response:

Business Response /* (1000, 5, 2013/07/30) */

This has been resolved to the best of our ability. We called the customer and left three voicemails asking that they return our call to resolve this. Additionally, we contacted them via email as well. We are more than happy to resolve this for the customer once we hear back from them. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I am pasting a copy of the email I wrote to this company, which describes the nature of my complaint. Dear Manager or Supervisor,I've just ordered two bouquets to be delivered by Friday, 5/9, two days before Mother's Day. The first subtotal screen said that the order (combined) came to something like $79. I was ok with that. This is including the Google 20% discount. By the time I came to the last screen the total had leaped riotously to $101.96, with two separate, mysterious and undescribed "Service/Handling" fees of a whopping $14.99 apiece! We both know these are absurd charges with no meaning whatsoever. I just wanted to let your company know how much I mind this, and this all came to light AFTER the credit card information was given and the order was complete. I am going to go ahead with the order; I do not wish to cancel. It is an ordeal to order flowers online and it seems like too much work to find another company at this point. And I realize as well that it's built into your bait-and-switch strategy that you hope customers will be so weary and fatigued by the time the realize the "real price" that they do just go ahead with the order. However, I am writing to let you know I will never again purchase from your company due to this low level of ethics, which indeed has been deemed illegal for some time. I plan as well to report your company to the Revdex.com. My girlfriends are all looking for good deals on flowers right now; I will share with each of them to avoid your company for their Mother's Day gifts. Extremely disgusted,[redacted]Desired Settlement: If it's possible to have the service/handling fees removed, I would greatly appreciate it.

Business

Response:

This case has been completely resolved. We have spoken with the customer and credited her back the difference on each of her orders. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: The recipient did not receive the flowers that were ordered at all.

The recipient did not receive the flowers that were ordered at all. Even After I got a Confirmation E-mail that They were delivered. I talk to a customer sevice rep that wasn't to helpful even with the person that was suppose to get the flowers on the phone with us. I Want A RefundDesired Settlement: Compensation, I wont do business with them again but when they refund my money I'll take coupons for free Flowers to Try to see if they actually do deliver them.

Business

Response:

Business Response /* (1000, 5, 2013/05/02) */

This has been resolved entirely. We contacted the customer and confirmed the full refund. Additionally, we changed the value of their gift certificate to $40.00 to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

Check fields!

Write a review of From You Flowers, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

From You Flowers Rating

Overall satisfaction rating

Description: Florists - Retail, Florist - Funeral Bouquets & Wreaths, Gift Baskets & Parcels, Plants - Retail, Internet Services, Internet Shopping, Florists (NAICS: 453110)

Address: 143 Mill Rock Rd E, Old Saybrook, Connecticut, United States, 06475-4217

Phone:

Show more...

Web:

This website was reported to be associated with From You Flowers, LLC.



Add contact information for From You Flowers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated