From You Flowers

Review: Ordered my 85 year old mother the Celebrate Today bouquet and upgraded it to a deluxe arrangement for her birthday. She lives in another state so I sent a picture of what I ordered to my sister so she could see the arrangement. My sister sent me a picture of what was delivered and it wasn't even close to what I ordered,the number of flowers was sparse and didn't appear to be worth the $50 I paid. I called customer service, explained the issue and initially asked if I wanted the flowers "re-done"! I said no because my mother wouldn't understand what happened. Next, the rep called the florist while I was on hold. The customer service rep came back and told me that the florist used the description list for the arrangement. The florist said they would give me "a few dollars back" but that was all. If I wanted all my money back they would go to pick up the arrangement that was delivered to my mom! From you flowers said they would give me 50% back and the florist $10 so I would be charged $15 - for a product I didn't get and was done incorrectly!! Customer service rep asked that I email them the pictures I have, which I did but not sure how that will change what has already happened.Desired Settlement: I should not have to pay anything for a product that wasn't even close to what I ordered and the company should give me a FULL refund not the partial one I received. IN ADDITION, NEITHER THE FLORIST NOR FROM YOU FLOWERS SHOULD NOT BE ENTITLED TO TAKE THE ARRANGEMENT BACK as they had said they would do if I wanted a full refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have also set up a future complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thanks for your help in this matter!

Sincerely,

Review: On Tuesday February 16, 2016 I ordered an upgraded flower arrangement as well as a teddy bear to be delivered for my mother's birthday on Friday February 19, 2016. When I got home from work on Friday I called my parents and found out that the flowers had not been delivered. I contacted From You Flowers and was asked to hold while they checked on the delivery. When the person came back on the line I was told that I ordered purple flowers and the florist only had pink flowers and that they didn't have any teddy bears either. I was asked if they could make substitutions which I wasn't happy about but agreed to so that my mom would get some flowers for her birthday. She is suffering from a terminal dementia condition and our family is trying hard to make every event we have left special. Then the customer service rep said "by the way, the florist is closing at 5:00 and as its 4:30 already the delivery won't be there today". I pretty much lost it at that point. They have had this order for days and never bothered to call and ask to make substitutions. They were never going to send flowers to my mom, nor were they going to contact me. I used my [redacted] account to order these flowers and the money has been gone from my account since I ordered them on Tuesday. I am extremely upset and demanded a full and complete refund. I have contacted [redacted] and filed a claim with them. They, [redacted], advised that they had not received a refund attempt from From You Flowers. I understand that this has all happened in the last two hours but I am furious. These people advertised a product and service they had no intention or ability to provide. They took my money and my good faith and provided nothing in return.Desired Settlement: I feel this business should be investigated for fraudulent advertising and that they should have a legal responsibility to provide the product and service that they are accepting [redacted]ment for. I want my money back and I want them to correct their advertising so that people are not [redacted]ing for products and services that this company cannot provide.

Business

Response:

This case has been completely resolved. We have spoken with our customer and have credited the order back in full. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: I ordered two orders from this company to be sent to two different family members for Christmas. I paid extra to have both packages delivered by Friday December 20, 2013 to both addresses. I called both family members on Friday evening (Dec 20) after receiving no call they had received their package. I placed a call to this company and their customer service response was pathetic. The customer service rep advised me I needed to contact the delivery company to see why their packages, which I paid for and paid extra delivery fees for them to deliver their product, was not being delivered on time. I asked the "customer service" rep for some kind of refund and was again told I would need to contact the delivery company for any refund. I paid this company to deliver my order on time and they did not meet what I paid for. I'm not looking to contact a company they use to deliver their product for me to receive a refund for a service I did not receive.Desired Settlement: I want my shipping fees refunded as I paid for something I did not receive.

Business

Response:

This case has been completely resolved. We have credited back the customer for both delivery fee's and two $10.00 gift cards. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Review: Someone ordered a floral arrangement from For You Flowers which was to be delivered on the eve of my birthday December 24, 2015 I am still waiting on the delivery as of today 518 pm December 29, 2015. The person who ordered the flowers has been in contact with the said company since December 24, 2015 an have been getting the run around. Including being lied to on the 24th stating that the product was delivered. Which was not the truth. On December 28, 2015 the person who ordered the arrangement spoke with them and told them to deliver the arrangement today December 29, 2015. Since then we were told that they could deliver the product along with an apology, they were told to deliver them today which still has not happened. I think this is a bad business practice.Desired Settlement: I would've loved to have received my floral arrangement on my birthday. Since I cannot get it up to five days later I'd like for the person to receive a full refund of any and all money spent. And that we be compensated with a complimentary delivery.

Business

Response:

This case has been completely resolved. We have refunded this order in the full amount, along with a complimentary bouquet on behalf of our company valued at $50.00. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I placed an order for my wife late Tues evening. The delivery was for today. I have sent flowers from the company 4 times in 6 months. The last 3 were to my wife, same business address. They did not arrive today. I inquired with the company and was told "the recipient could not be confirmed" what does that mean. They had the name, the business name, address, suite number and zip code. Like I said same as my past deliveries. I don't think they even tried. It was a lame excuse.Desired Settlement: They offered to refund but what about my wife? She had a bad week, I was trying to do something nice for her. It would have lifted her spirit. If the can't deliver they shouldn't advertise. Don't make promises you can't deliver on.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being sent to the recipient on behalf of our company. We have also emailed the customer a twenty-dollar gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I placed and order for a gift basket to to delivered the same day, on [redacted]. I received an email saying that the gift would be delivered before 5pm. I called at 3:30 to get an update on my order. I explained that I had placed and order and just want to check on the time of delivery. The lady on the phone told me that they do not deliver to that address. They had already charged my credit card almost $60, and had no intentions of delivering my order. They never sent me an email or called me to tell me that they could not deliver my order. They were going to steal my money if had not called to check on my order. I told them I wanted my money refunded, which she said it would take about a week. It did not take them a week to take the money out of my account, but now I have to wait to get my money back. This business is stealing from their customersDesired Settlement: I want my money back but also I want others to be aware of how they run their buisness

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I ordered flowers for a friend who had lost her husband. A few days later, I received an email saying the flowers had been delivered. A month later, I asked my friend what she thought of the flowers I had sent her. She said she never received them. I called the business and they said they did not know what happened and would send them to her. They apologized and said they would upgrade my order. A few days later, I received an email saying the flowers had been delivered. I contacted my friend who said she never got them. I called back the business and told them again what had happened. I demanded a reimbursement and told them I would never do business with them again. Stay away from this business.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: What was delivered was not what was promised and advertised.

This is regards to my order #'s XXXXXXXX & XXXXXXXX on date of 7/29/13. Payment was of $122.28 total. I had ordered a balloon bouquet and a premium flower bouquet with expediting fee to be delivered before 12:00 PM pacific time. What was delivered was not what was promised and advertised. I had purchased a balloon bouquet which states is 5 latex balloons and 3 mylar balloons. What was sent 4 mylar balloons and no plastic balloons at all. I also paid for an upgrade to a premium bouquet package which states that the bouquet will come with even more blooms than what was shown in advertisement picture of deluxe package. The bouquet looked nothing like the advertisement of even the lesser deluxe. There was half the flowers than there was in the advertisement picture. I was also charged for an expediting fee to have my order delivered before 12:00 pm and it didn't arrive until 12:30. On the day of delivery I submitted a complaint via email and telephone conversation with customer service of for you flowers. They made a poor attempt at a resolution with offering a 20% discount. When I expressed my dissatisfaction with their resolve. I was given attitude and told that was the best we can do because a supervisor thought it was an adequete offer and if I didn't like too bad.Desired Settlement: I am seeking a refund.

Business

Response:

Business Response /* (1000, 5, 2013/08/14) */

This has been resolved entirely. The customer returned our call and we refunded 50% off plus the service fees on both orders as a resolution. The customer accepted and was satisfied with this. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response /* (2110, 7, 2013/08/20) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Company made a resolve that I wasn't fully satisfied with but that I accepted just so I can put this bad experience behind me. I had explained to the customer rep. that I was very unhappy with the way that it was all handled and informed her that I would not be doing any business with her company ever ever again in the future, and that the company should conduct in better business practices so that customers will not feel cheated as I did. Anyone reading buyer beware.

Review: I'm writing regarding order number [redacted] 3. I ordered your product called Bursting and Fresh" for delivery, and was not given the product advertised. The first day I heard from the recipient all I found out was that the vase was different than what I had ordered. It was supposed to be a yellow frosted glass vase, instead a glass one was delivered. When I called to let customer service know of the problem they offered me 10% discount, 15% discount, so I agreed to it. However the next day I received a picture of the flower arrangement from one of the sons of the recipient and was shocked, embarrassed, and disappointed to see the arrangement that your company delivered to her. When I called customer service again I was told I would not get a refund because I had already agreed to the discount the day before. I could not believe I was spoken to is really as I was, so I let them know I would put a picture of the arrangement on my [redacted] as well as [redacted] and [redacted] accounts and let my over 700 followers, including my extended military family, on each social media site see exactly what kind of product your company delivers. Finally, after asking to speak to a supervisor who never got on the phone, I was told that I would get a full refund but they would be picking up the flowers from the recipient.Are you kidding me??? Is this really how you do business?? At the very least, the recipient should have received a new flower arrangement from a different florist within your network to make up for the hideous one that was delivered to her. I am seriously still contemplating whether or not to let my social media contacts know about this as I am so shocked and surprised by not only the treatment that I a customer/consumer and she, as recipient received, but by the product that was delivered which, I do have pictures of.

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order. We have also sent out a complimentary arrangement on behalf of our company to the recipient as an extended apology. Please let us know if there is anything else we can do regarding this case.Thank you

Review: The flower I got from them is horrible, nothing like the picture was show. I had to end up goin out to a flower shop to spent another $60 for new flower. The rose they had is really bad quality. small size and all the rose was about to die, other then the base vase that come with the flower, nothing else looks like from the picture that they advertise online. the pink rose is half yellow and the red rose is dark red, I called customer care the same day and the day after , the line was always busy , so I went online and sent them a email. they offer me redelivery for the flower, but the valentine's day is already over, which I have no use of the flower. they also want to give me 20% of the refund that im not happy with, the trouble that they cause is far more greater then the price itself.Desired Settlement: a full refund and apologies

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of this order, along with a $15.00 gift card. Please let me know if there is anything else I can do regarding this case.

Review: I ordered flowers for my mother, to be delivered to her office on a Friday afternoon. Payed for same day service.

I had to call customer service by the end of that day, around 6pm, to find out if the flowers were delivered. Customer service could not give me a straight answer of who they were delivered to nor any signature name. I then had to call my mother and ask if she received anything, defeating the whole purpose of a surprise delivery. She did not receive the delivery. This was already after 7pm, in which she left her office.

I then call customer service once more, only to be placed on hold again, for about 20 minutes. I explained the situation and advised I was not 100% satisfied, which [redacted], guarantees. I asked for flowers to be redelivered at her home for free and for me to receive my refund for all the trouble caused. Customer service advises they can take 20% of my order, and have them redelivered, which only insulted me as a customer. I ask for a complete refund and customer service advises they are going to send someone out to pick up the delivery, which as I stated several times, there was nothing delivered.

The following day, Saturday, my mother happens to stop by her office at noon, and finds a half dead bouquet of flowers sitting outside her office door. Not only do they look nothing like the the photo advertised, they are extremely wilted from sitting outside in 105 degree weather.

By this point, I am extremely embarrassed that I even placed an order with a company that is so poorly unorganized and that I had something like this arranged, to be sent to my mother.

I call customer service yet again, explaining even further, thinking they would absolutely rectify this experience. I am placed on hold for another 25 minutes and all the customer service representative could come back with was taking 50% off my order. Further speaking to a supervisor, only to hear the same offer and an apology.Desired Settlement: I would like my mother to receive an even larger, beautiful bouquet of flowers delivered to her home, at a reasonable time of day, free of charge. As well as my full refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a complimentary arrangement to be delivered on behalf of our company. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I ordered flowers from this website for mothers day. I paid extra money to have it delivered on that sunday and I had placed my order days in advanced. To make a long story short, mothers day went by with no flower delivery. I was never contacted, emailed, or called to let it be known that I was not going to receive my delivery. I had to call customer service several times to try and track my flowers. All the customer service reps told me different things, one man who even lied to me and told me my flowers were on delivery to my house and they never were. The following day, at around 3pm I had still not received my order. I called customer service again. A woman notified me that the florist they used had a power outage and the soonest date my flowers would be delivered would be Wednesday. That is 4 days after the date I wanted and paid for. What kind of business is that? I refused to pay for them and ultimately cancelled my order because the company would only deduct the 5.99$ weekend fee or give me the flowers for 10% off to get them wednesday. I refused. That is so unbelievable that this company would not accomodate me and give me the flowers anyway because of all the trouble they caused and the huge delay. This was by far the worst customer service and delivery I have ever had in my life. It seemed like one giant scam. The company is so unprofessonal and so irresponsible. I will NEVER be using them again and will tell everyone I know not to use them as well. Please do something about this horrible company. They do not know how to help people and they did not care about the holiday they ruined for me and my mother. I can't even believe how much trouble I had to go through just to figure out where the [redacted] my flowers were and the fact that 4 days would have went by and they were never going to contact me just blows my mind. Hands down, the worst service I have ever had. I did get my money back but that is beyond the point.

Product_Or_Service: Spring Floral Garden Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement

I want the flowers I ordered for free. I am not going to pay for them when it was their fault they handled everything so unprofessionaly and messed up the only gift I had for my mother for mother's day. I think that if the company really cared about the customers, they would have apologized and been more than willing to send me what I ordered for free because ultimately, THEY MESSED UP, NOT ME. I told them I was going to complain to the company and to the Revdex.com and they did not seem to care.

Business

Response:

Business Response /* (1000, 5, 2013/05/27) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account. Please allow 1-3 business days for that refund to post. Additionally, we offered the customer a complimentary arrangement. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (2110, 7, 2013/05/31) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I accept because it seems fair that I should get a complimentary flower arrangement. Thank you

Review: Ordered flowers to be delivered. Order never arrived.

Customer service does not respond with solution or answer.Desired Settlement: I want them to credit the $65.98 back to my [redacted] account

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for delivery 5/11/15. They never came. I called and emailed several times. The company received confirmation from their florist that no delivery was made. Payment was made by [redacted]. I am currently going through their dispute process to obtain a refund.Desired Settlement: I pre-paid $42.98 for the delivery of flowers. Since none were delivered, I want this refunded back to me.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Review: A order was placed with the company to have flowers belivered on mothers day they did not deliver the flowers and have not responded to any request for refund they keep saying they would call back they never called back they ruined a very special persons mothers daydayDesired Settlement: They need to refund the items asap

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. Please let us know if there is anything else we can do regarding this order.Thank you

Although customer care was helpful the florist they chose to use for the [redacted] location was unsatisfactory. I made a order online with a specific time and date not only did it not get delivered the day of, the next day they still did not make the original time promised or the later time promised. I spoke with atleast 6 customer care reps and although they tried to make things better it did not. To make matters worst when I asked for a 100% refund it was denied because they were told the drive was on the way for the second time within 2 hours! I would definitely not recommend the company to anyone unless they were to change the florist and/or the delivery persons!

Review: I had ordered a balloon bouquet as only part of a wedding congratulatory gift for my hairdresser. When I went to the salon later in the day I was so embarrassed because every balloon had wilted to the floor but one. I kept apologizing but this place and the people they hire to deliver (I am not saying it was the delivery man) it's the quality of balloons they utilize should have known how embarrassed I would be. My hairdresser said it was fine, but I was in tears as that is a reflection of ME. I spoke to them (the business) via email on 9/24/14 and they stated they would give me 20% off product. I invite the delivery man and the people that prepared this mess to look at them themselves at the salon they are worth 5 and that's for the one mylar standing. I am NOT paying for anything else including their 14+ dollar delivery fee. For what? A mess? No thanks. If this isn't resolved - I have already contacted a lawyer if they won't comply with what I am looking for here where they will be paying much more.Desired Settlement: I'm looking for the total I paid on my card which was 38.98 - 5 dollars for the one balloon that is upright which means I am looking for a 33.98 credit to my card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Ordered flowers for a funeral through our company employee perks website. I paid a delivery fee plus an extra fee to have the flowers delivered in the morning. Although I got an email saying they were delivered, the recipient has never confirmed receipt of the flowers. Following my order I received an email saying that I'd "earned" a $12.16 credit. I clicked through the email message to the From You Flowers and selected flowers for another recipient (before I knew how bad this company was) and no credit showed up in the cart - even though the "code" did. I put the order on hold and contacted the company through their website. Turns out they don't really mean I earned a "credit" they want to apply it as a "discount" - so if the item I picked out is on sale - then no "discount" applies. However, a discount is customarily applied before the purchase (and called a discount), the credit is applied as a form of payment at the end of the purchase. No credit was applied. I went through four or five customer service emails until I finally got elevated to a supervisor - who replied that I got my 25% discount on my original purchase. My emails were never about my original purchase - the supervisor didn't read my concerns, just made an assumption. I have notified our company employee perks provider about the bait-and-switch tactics and recommend they remove this vendor from our site. Thanks to Revdex.com for the alert on the site - I've emailed Ms. [redacted] to see if she can resolve their issues.

Review: Flowers were ordered and never arrived. Lied to every time we contacted the companyDesired Settlement: Money back with apologies

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: Ordered flowers "from you flowers.com". I found them after I purchased a groupon certificate for $15 allowing me to put $30 towards purchase of flowers. I ordered the flowers to be delivered on Mother's day or the day before. I was called to say they overbooked and would not be able to deliver until two days after mother's day. I cancelled and received a refund, but I am still out the $15 from the original groupon order. I gave "fromyouflowers.com" a 2nd chance and reordered flowers on 5/11/14 to be delivered on 5/13/14. They were never delivered. On 5/14/14 at 5pm I called "fromyouflowers.com" and again asked for a full refund since flowers were still not delivered. They said they would, and I am awaiting that refund. What a way to ruin someone's Mother's Day. Never again!Desired Settlement: I would like my full refund of $37.01 and I would also like a refund of my $15 groupon coupon. They have offered to refund my $15 in a gift certificate. This is unacceptable. I would like the $15 back as a credit to my account it was purchased on.

Business

Response:

This case has been completely resolved. We have credited the customer back in the full amount on both of her orders, along with two $20.00 gift cards. Please let us know if there is anything else we can do regarding this case.

Thank you