From You Flowers

This company's website is all false advertisement. My order was not delivered when expected. Actually, my order has not been delivered at all, which was confirmed by From You Flowers' tracking process. Also, the customer service is laughable. I called customer service to check on the status of my order as it neared the end of the window for deliveries to businesses and the customer service representative told me it was already on the delivery truck. This was not true, as it was never delivered. I placed an order for a "surprise" delivery and I expected great service, however, based on the reviews and photos provided by other customers regarding their arrangements, I do not want to experience the embarrassment of my recipient receiving a less than acceptable arrangement, which I paid good money for, nor do I want to experience disappointment based on the services From You Flowers provides. The experience I've had with From You Flowers has left me emotionally distressed. I want a full refund considering the arrangement has not even been delivered.

Worst experience with a florist company, ever!
First, the Florist who picked up the order from their company called the recipient of the flowers on the day before delivery to determine the location of their residence, and to determine whether it was close to their shop, or if they should pass it onto a flower shop that was closer. They determined they would keep and process the order themselves after speaking with the recipient. However, I am baffled as to why they had to contact the recipient to determine their location? Can they not confirm this online via [redacted] or [redacted]? What if this was a complete surprise!?
Then, on delivery day, the Florist contacted the recipient again at 9:45 a.m. to determine the best time for delivery. They indicated they would be there in about an hour or so. So, the recipient waited around for the delivery. It wasn't until 1:30 p.m. when the recipient received another call from the florist. The delivery driver was lost, and was unsure exactly where she was delivering to. The recipient explained her location AGAIN. The delivery driver stated at this time that she couldn't believe how far the location was from their shop, and couldn't believe they choose to fulfill the order.
Those issues are minor. My biggest issue however, is the condition of the flowers. The delivery driver arrived in an non-air-conditioned vehicle. I apologize, but what florist delivers FLOWERS and balloons in an non-air-conditioned vehicle? The flowers were not only wilted, but 3 of the 5 balloons were barley inflated. Furthermore, the flowers that were delivered were nowhere CLOSE to what I had selected and paid for from their website. I choose the a basket arrangement, which was mostly pink. Per the description provided on their website, the arrangement was to include: pink roses, hot pink carnations, green button poms, purple monte casino, and a pink bushel basket. The arrangement received was mostly purple dyed wilted daises, tons of green grass, NO purple monte casinos, barely any button poms, and the arrangement was in a VASE, not a basket. Plus, as I indicated above, 3 of the 5 balloons were barely inflated. In addition, 3-4 hours after delivery, 2 of the balloons were completely deflated.
Clearly, I was very unsatisfied with my purchase. Per their website, "From You Flowers, LLC offers a 90 day satisfaction guarantee. If you are not satisfied with our service for any reason, feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase and typically take 1 - 3 business days. We are available 24 hours a day to help you. Thank you for your business!" They provide that you may contact them via email, telephone, or mail. So, I attempted to contact them the day after the flowers were delivered. No response 3 days later, so I sent them another email. 2 days later, still no response, so another email was sent. A week later, still no response, so another email was sent. 5 days later, still no response, so one last email was sent. Obviously, these people could care less about my email, so I finally called.
First, the customer service representative was rude, immediately. I explained to her that I had emailed their company on 5 different occasions, as I was very unsatisfied with my purchase. She asked for an order number, and immediately said they received no emails from me, of course. I explained to her again that I had sent 5 over the past month, the first being the day after my order was delivered. She asked for my email address. Of course, that isn't the email address they had on file for me. Ok, but that's the email I sent my emails from---people can have more than one email! Still, they had no emails. So I went on to explain the issue. She put me on hold. Came back and said they can refund me 50%. I asked why not the entire 100%. She said because it's been a month since I placed my order. I explained to her again that I contacted them via email the day AFTER the delivery, and have been trying to reach someone since. I indicated that I would fax her all my emails sent. I then began reading to her their customer satisfaction guarantee. In the middle of me speaking, I hear music. She put me on hold in the middle of me speaking. Not only is their service poor, but their customer service is worse! If the arrangement was just so-so, then I'd accept the 50% refund. However, it was seriously the worst flower arrangement that I have ever seen! I could have picked up flowers from a store like [redacted], and balloons and made a better arrangement than what was delivered. An arrangement that costs $58.00 should not have been delivered looking the way the arrangement that was delivered looked. In the end, they ended up refunding the entire amount spent, but I shouldn't of had to fight this for over a month for customer satisfaction, especially when their website has "customer satisfaction guaranteed" all over their website! We will see if they actually refund the money, or if I'll have to fight them for that as well!

Frustrating experience. After going through all the many time consuming questions with cust service and ordering anadvertised 59.99 arrangement, suddenly the bill at checkout is 79.99.
I said to remove the blue bow I requested (there was a bow on the vase on the photo and no mention of an extra chg for making the curly ribbons blue). That was $5.00 off. The gift card was $5.00 I was told. I had asked for a small mylar balloon which I then said to remove. A "service" chg of 8.95 was added even though no mention was made on the page I was using. They advertised NO DELIVERY CHARGE, the they try to sneak in a service charge which the say is somewhere in the many paragraphs of fine print somewhere on their site. This is bait and switch.
They did deliver as promised but it was an exhausting experience.

Deceptive advertising is false advertising and it is unethical!
They have a "service and handling" fee, which they will try to sneak in on you at the end after you go through all the steps, BEWARE!!!

Review: Simply, flowers were ordered online and not delivered. If I hadn't called the funeral home to confirm delivery, I would not have known they were not delivered. It was only after I emailed From You Flowers that they discovered that the flowers has not been delivered.Desired Settlement: [redacted] is my order number from online.

They said that they would refund the money.

It looks like there are many complaints about this business, and I think they need to be investigated further. I have a feeling that they are taking advantage of many people.

I'd like to know the outcome.

Business

Response:

This case has been completely resolved. We have tried to reach this customer several times and left several messages and emails. At this time we have refunded the customer in the full amount of the order, along with a $20.00 gift card. We have a standing $50.00 complimentary arrangement for the customer that can be used at anytime once we have been in touch. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: The flowers I received were clearly not what I thought I was purchasing for a funeral. The product was not good and delivered hours late to the funeralDesired Settlement: Refund full amount

Business

Response:

This case has been completely resolved. We have refunded the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a future complimentary arrangement to be sent at anytime by the request of the customer. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: This company misrepresents their services and then does not issue a refund for failure to perform. Fraud.Desired Settlement: We want a full refund and a written apology explaining why they lie.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I place an order for flower delivery on June 9, 2015 via [redacted].com site approx. 2:00 PM Eastern time. Within 30 minutes I was contacted my [redacted] to confirm my order that I placed for next day delivery of June 10 2015. I had a missed call at approx. 6:33 PM eastern time from unknown ID caller I believe it was [redacted] after approx. 1 hour reviewed my phone log and had an additional phone call with voice mail to call them. I return the call to find out that they wouldn't be able to delivery my order due to unable to find a florist in the delivery area.Desired Settlement: Customer service is poor without the proper research and professional manner. They called first only to verify the money and didn't perform additional check for a florist for my order. They waited till the almost delivery time to call me about the unable to perform delivery. This is only a compliant for the bad service of this vendor. I've already requested a full refund back to my credit card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement sent out on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers on the internet for mothers day to be delivered on 05/07/15. I received an email saying the flowers were delivered but they were not delivered. I called and was told to respond by email. I responded by email and all they would say was that the flowers were delivered. I went to my bank and put a stop on the charge on my card but they sent my bank a letter saying the flowers were delivered and my bank charged my account. I never received the flowers and I want my money returned to me.Desired Settlement: I want the business to return my money to me and they need to have a better way to track the flower deliveries from a company that they use on the west coast. An email does not constitute delivery they need to ensure that it happens.

Business

Response:

This case has been completely resolved. We have spoken with the customer and our florist confirming a non delivery. Due to the customer disputing we will have to wait 30 days to receive the approved funds back from the florist. We will be in touch with the customer and once we have confirmed everything with our shop, we will be proceeding with the full refund. We did explain to the customer for future orders to allow our company to resolve the issue before disputing as once the bank sides with us our company cannot proceed further. We will be following up with this customer in thirty days. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a beautiful bouquet of flowers for my wife. However when she got them they looked NOTHING like the photo. I had spent 61.73 on these flowers and felt they should look like what I ordered. I guess you use local florist and I advised to never use this florist again. The flowers were so disappointing. I would like to add a photo to show you the difference between what I ordered and what my wife received, but that it is not possible. So I email the company and a Rep ask me to be specific about my order, first the differences what I ordered and what I received second there are so many sunburns on my flowers such as roses. I also start a complain report in Revdex.com if my complain is not address.Desired Settlement: Business should serve the same product what they advertise in their website.

Consumer

Response:

Complaint submitted on 2/17/2016 against From You Flowers, LLC. My complaint was assigned ID [redacted]. The company issues full refund so I would like to cancel my complaint. Thanks -- [redacted]

Review: I ordered 2 different arrangement on 2 different days within 1 week that were guaranteed to be there the same day and they weren't. The first one was for my friends 40th birthday and was to be there on Sunday, I paid the expedited delivery and sunday delivery charges and still didn't get there.They offered me a percentage back and a gift card a letter of apology (which wasn't with the flowers) and an upgrade on the first one and the next day delivery. It was delivered late in the afternoon to the wrong house wilted flowers and faded ribbons. 3 days later to give them the benefit of doubt I would try them again for my friend who just had a baby this afternoon. I placed the order before 3 like they say guarantee to be there if placed by 3 well I get an email at 4:20 saying that they were not able to get it there today AGAIN!!!! So after yelling on the phone for 40 minutes but again they tried to offer me another 20.00 gift card and 50% off my order....apparently this is their MO....I said I don't want the gift card since I will never be using you again, so supposedly they are sending it tomorrow morning refunding my money and getting an upgrade with a note of apology. I am done with this company and the flat out lie of guaranteed same day deliveryDesired Settlement: they refunded me 30% on the first order and full on the second

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the orders, along with a $20.00 gift card. We have also gone ahead and delivered a complimentary arrangement for the customer. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I purchased for my mother a flower arrangement for Mother's Day onThursday May 8th, 2014.I had asked for it to be sent and received to her on the next day Friday May 9th, 2014.I never heard from her about receiving the arrangement on Friday May 9th or even on Mother's Day. I just then called on Wednesday (3 days AFTER Mother's Day) to find out if she had received it and customer service said that she may be getting possibly today (Wednesday May 14th, 2014) !!!I SPECIFICALLY purchased it 4 days early for her to definitely receive it for Mother's Day. I spent $90 on this !!My father, her husband has just passed away and this has made it even more unbearable for her to take and me to feel horrible to cause!!!THEN TO TOP THAT OFF EVEN WORSE WHICH I COULDN'T BELIEVE-when she did receive it, it wasn't what I had ordered but an arrangement in which she IS ALLERGIC TO - ROSES !!!!This is the most HEARTBREAKING AND HORRIFIC PURCHASE I HAVE EVERMADE. It literally not only ruined me, but the most important dayfor a mother she will never forget.Desired Settlement: I definitely want a refund because she never received what I had evenordered and I want her to receive something in return of roses in whichshe is ALLERGIC TO !!!!Oh an apology would be pleasant, but I have read in other complaints that that must be to difficult for you to be truly sorry to do.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also sent out a complimentary to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: Ordered flowers- no flowers, money taken from my account....no managers, no team leads talking to me. No accountability! Frauds.

Business

Response:

This case has been completely resolved. We have searched through our systems and cannot locate any order from this customer. We have tried to reach out to the customer several times by leaving messages and via email and have not received a response back. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I placed an order for same day delivery from fromyouflowers.com. Prior to placing the order, I reached out to Customer Service (via phone) and confirmed with the woman that answered that the items pictured, including the basket, would be delivered. Had she told me otherwise, I would not have proceeded with the order. When my mother received the delivery, she sent me a picture of it and it is NOTHING like pictured on their website. There wasn't a single item that matched any products shown in the picture. On their website, the picture shows a mix of items, including a basket. The item itself is called "[redacted]" and there was NO basket included. In fact, it was wrapped extremely poorly in cheap plastic wrap. It was a complete and utter embarrassment. I can not believe that this company is still running by stealing people's hard earned money! I paid $70 and got NOTHING that was pictured on their website.Desired Settlement: I would like my money refunded to me in full because of their false advertisements.

Business

Response:

This case has been completely resolved. We have refunded our customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Review: An order I placed from www.[redacted].com for a floral arrangement arrived on May 8th at 8:02 p.m. which was two hours passed their delivery window listed on the website. I received a phone call from the local Florist at 5:52 p.m. requesting to deliver the product the next day on May 9th. I requested the delivery to be made that night because the website charged me extra money for my scheduled delivery date.

When the floral arrangement finally arrived, some of the flowers were different in color and some were already starting to wilt. The arrangement looks completely different than the one I ordered. I emailed the complaint email address and the response I was given was less than satisfactory. I was told they were allowed to use slight substitution and I was offered a 20$ gift card towards a future purchase. I feel more than slight substitution was used and they are not attempting to fix the issues I had with both the product and their serviceDesired Settlement: I would like to be refunded my purchase price of $52.32 or be sent a replacement arrangement that resembles the one I ordered from their website

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. We have tried to reach the customer several times, but we have not heard back. We would like to consider this case closed and would be happy to speak with the customer at their earliest convenience. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers from fromyouflowers.com to be delivered about 4 weeks ago and had a horrible experience- not only were the flowers delivered one day late but they also promised to deliver two dozen roses (they delivered about half that) and the driver even ruined the surprise by calling the recipient to ask for directions (???) The flower shop was only about 10 minutes away from the location that they were going to deliver the flowers- this should not have been a problem getting it there on time and also having to ask for directions should not have been necessary (this was a birthday gift and was supposed to be a surprise)

I have ordered from fromyouflowers.com many times in the past and would like to continue as a customer but this is unacceptable- I paid a total of $112.97 for a service and item that should have cost about half that. I am not asking for a credit towards another purchase or a discount on my next order but a partial refund of what I paid.Desired Settlement: I should pay no more than $50 for the service- they offered to reimburse me $14.99 for the cost of delivery but that is unacceptable.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

I recommend Fromyouflowers.com, I placed my order online before I read the reviews because I am currently overseas and I was in a rush. Later in the day I wanted to check the status of my order and unfortunately, I was not able to get in touch with anyone at their number listed on the site so I started looking around for an alternative number. The site instructs you to email [email protected], but unfortunately once again I got no reply. They have a form online which you can summit to get an update, but it’s worthless. I waited an hour to hear back from them and I started getting worried so I went online to read reviews and I got all kinds of scared considering most complaints say they didn’t receive their order and that it’s hard to get a refund. Just as I was prepping myself to raise hell I received confirmation the flowers arrived. They did arrive a little late, but they were exactly what I had ordered, which makes me happy. I hope they improve in their customer service availability and delivery status update, but I got what I paid for and in my book that’s all that matters.

Flowers for Valentine's Day were ordered using the 800 number two weeks ago. When From You Flowers, LLC contacted "[redacted]" in my city, they did not include that the flowers were to be addressed to "Mr./Mrs." and [redacted] delivered the flowers to "Mr." only. Because of divorce issues, co-mingled familes, etc., a dinner had been planned for 2/13 in an attempt to repair the family dynamics that had been going on. Needless to say, instead of 9 for dinner, we had TW0. I called [redacted] - even visited them -- and they claim that From You Flowers specifically indicated that the flowers were to go to "Mr." only. The lilies in the vase have already turned brown at the tips. I feel the sender is entitled to her $$$$ back. It's a busy time of year for florists but quality and identification are just as IMPORTANT. If From You Flowers cannot count on who they call to deliver an order, they need to take a harder look at those shops that are less than up to their floral standards.

Very poor experience. Ordered flowers for a wedding 5 days prior and paid for expedited delivery on Friday for a Saturday wedding. The flowers were not delivered and when I attempted to confirm delivery on Friday I got a message the said they couldn't confirm.
Sent their form to request internal verification of delivery and was told "they were sure the flowers were delivered" but couldn't confirm because the florist was closed. Saturday I tried again. This time was given their sincerest apologies but the flowers had not been delivered and they wanted to give me a 10% discount on a future order!
They didn't deliver for my sister's wedding and they want to give me a 10% discount and deliver the flowers on Monday. I declined and asked for a refund. Why in the world would I ever trust them again. Then I began to research them. My complaint mirrored hundreds of others. The Revdex.com has a notice that asks customers to contact someone at Fromyouflowers to resolve the complaint. How do you resolve the fact that you failed to do what you were paid to do and caused a customer to miss being represented at a significant event that may never occur again?
Over 500 Revdex.com complaints, most not resolved, in a 3 year period. One other website has 788 complaints. This company should not be in business.

no delivery, late delivery, flowers left on porch in cold, misrepresentation of amount of blooms, vase never matches what is ordered, poor customer service,
poor quality of flowers, poor use of local florists,
do not use