From You Flowers

Review: On three different occasions I ordered flowers paying for expedited services and they did not uphold their end of the deal. On the first order the flowers were delivered a week later, the second it was several days, and on the third order I called to make sure the same issues didn't arise and I was guaranteed it wouldn't by management and it still happened. I received a free upgrade which was good but after I got a delivery conformation and found out the next day that the flowers were not delivered made me upset. I called and received a apology and I was reassured by management that my flowers were going to be delivered which still didn't happen. I received a call from someone else in management stating that they apologize and my order was going to go out with a apology letter and $7 off my order. I thought that was a slap in the face seeing that I paid my money upfront and was not satisfied so I asked for a refund.Desired Settlement: I believe I was entitled to at least another upgrade or free flowers.

Business

Response:

This case is completely resolved. We are sending out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case. Thank you

Review: I placed an order around 3am, waaaay before the start of the business day, for a simple basket of flowers for my wife. I paid extra for same day delivery, and waited. While I was waiting, I googled the company's name, because I hadn't heard of them before, and I wanted to see if there were any promo codes available online, for the next time I need flowers. I came across over 600 complaints against this company, almost all having the same excuse I was given today. I was told that there were no available florists in my area to deliver today. I had already seen the complaint before these people called me, so I actually called the 4 florists in my town, as well as the 25 or so in my delivery area, and all but 2 were not available. Of the 2, one of them was closed due to a death in their family, and the other had a string of funerals this week. BOTH of them were more than 50 miles from me. I filed a complaint with paypal, and am hoping I get my money back before all of this is finished. My wife is disappointed, I look like a liar, and From you flowers has my money. It's a sad day when a company can steal your money, give you a fake excuse and get away with it.Desired Settlement: I would like a full refund of my money, same day fee included. NOT a happy camper.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Review: On Wednesday 10-22 at 9am I ordered flowers for same day delivery and paid extra for that service. I got email confirmation of delivery at 230pm. As of 5 pm that evening the flowers had not actually been delivered. I called around 6 to ask why, and I was placed on hold where they then told me the florist was closed and they would call me in the morning. After receiving no phone call by 10am I called back and asked where the flowers were. They told me that the florist was unable to deliver and that they would be delivered by noon that morning. At 230pm when the flower had yet to be delivered I called back and again asked what the problem was. They told me the florist was 10 minutes out from delivery and they would be there by 245pm. After confirming by 4pm that the flowers had yet to be delivered, I called back and was told that the florist was closed and that they would call me back when/if they could make contact. At 930 am on Friday 10-24 when I had yet to hear back from this company, I called again. I was then told that the florist said they were trying to deliver each day but could not find the address. This is IMPOSSIBLE. The address and building are huge, on a very main strip, and is clearly marked in several places. I asked why I wasnt told this information earlier and was told sorry. I find this to be a problem because not only did the florist have the address, and phone numbers of BOTH residents, but they also had the option of going to the leasing office for the condo and asking or leaving the flowers there. They also made no attempt to contact me and ask for more information. I told the company I wanted my money back and they refused, several times. Only offering me 10% off my next order. I also requested to speak to a supervisor each time I called and was denied every time. They also denied my request to get the name of the florist they were using. I still have no flowers, and my bank account was charged the 45$ on wednesday and the charge is not being refunded.Desired Settlement: I want my 42$ back, and I want this company to be investigated. What they do to people and the way they handle business is absolutely deplorable.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have credited back the customer in the full amount of the order and would like to offer a future complimentary arrangement. Please let me know if there is anything else I can do regarding this case. Thank you.

Review: I ordered flowers for my girlfriend on wed 7/29 with same day delivery and let them know her place of business closes at 3pm. they werent delivered. I asked for them to be redelivered thursday 7/30 but let them know she was leaving work at 1pm that day. when they werent delivered to her place of business so I gave them her home address and asked for them to be redelivered to her home address later that afternoon or evening. she was home just before 4pm, I spoke with her at 7:20 and they still hadnt been delivered. I asked to have them redelivered from a different florist on friday 7/31 but said she would be leaving work early on friday to go out of town for the weekend. they still couldnt get them there. so after two florists over 3 days and trying her place of business 3 times and her home address once they still couldnt not fulfill my order.Desired Settlement: I want a full refund and I would ask for free flowers but I have zero faith in this company's ability to deliver them either

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: This is the worst delivery service I have ever used. I paid a rush delivery fee to have balloons delivered to my sister's school for her birthday and after calling 4 times and being repeatedly told that they were 'out for delivery and should be there shortly' they were finally delivered when I called at 1:40pm. HER SCHOOL CLOSES AT 2PM. I would have never placed the order with this company if I knew they couldn't guarantee delivery by noon. Not only were they late, the arrangement was nothing like what I ordered.Desired Settlement: I would like a full refund of $51.97. I ordered these balloons for my sister to show off around school for her birthday and she didn't even receive them until school was nearly over.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Review: I ordered a gift online from their website and the delivery date was set for February 11th. They issued me a order number but I wasn't able to track that order number at all. The date of the delivery came and the recipient who I ordered the gift for said that nothing ever showed up so I contacted customer service and they told me someone came to the address but no one was available and they didn't want to leave it at the door. The recipient told me that they were home all day and no one knocked or rang the doorbell and that no delivery showed at all so I contacted customer service again and they assured me that it will be delivered asap and still nothing has shown up at all they keep guaranteeing that the gift will be delivered but it never showed upDesired Settlement: Refund my money back

Business

Response:

This case has been completely resolved. We have credited back our customer in full for the order, along with a fifteen dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is any else we can do regarding this case.Thank you

I purchased "Fall Harvest Celebration" and paid extra $16 to upgrade them to Premium. A total $65.91.

Included extra $3 for same day delivery. I got an email stating that the bouquet had been delivered. We went crazy asking different staff at the hospital looking for the flowers. In fact, the company knew they hadn't delivered the flowers. When I called them the next day they said: "Yeah, our van had an 'accident.'" Finally, when they delivered the bouquet, they were entirely the wrong flowers and not the Premium bouquet either. Also, because they had been prepared the day before and failed in delivery, the lowers were withered. I basically paid $65.91 for rubbish. And wasted about 50 min. on the phone being put on hold indefinitely.

Please don't throw your hard-earned money to this dishonest company.

Review: My friend did not receive her flowers

Ordered flowers for a friend having surgery. From You Flowers did not inform me that my flowers were being delivered by [redacted] delivered to the hospital dock. My friend never received her flowers. Contacted From You Flowers, they said they were informed my friend was discharged. My friend was not discharged. From You Flowers could not locate my friend's flowers and refused to redeliver or refund. I am GREATLY disappointed that From You Flowers does not stand behind their delivery service of choice. They do not deliver to the individual, they deliver to the address. Very poor customer service in my opinion.Desired Settlement: I want my friend to receive her flowers. I would be okay if they replaced the lost flowers, but now I do not believe she would actually get them. Seriously? 573 Revdex.com complaints in 3 years? I just want a refund.

Business

Response:

Business Response /* (1000, 5, 2013/04/03) */

This has been resolved entirely. We contacted the customer and confirmed that we refunded the order in full on the 1st. Please feel free to contact us with any other questions or concerns. Thank you.

Review: A week and half ago, I ordered what I thought to be a beautiful bouquet of flowers for my aunts birthday through fromyouflowers.com. However, yesterday they delivered a strange mess trying to pass it off as the bouquet I had expected on their website. It did not look like a PROFESSIONAL florist handled my order. The arrangement looked like it was for a funeral. It even looked like a child picked random flowers from a park, put them in a vase, and sold it for $80. I contacted customer service by phone only to be offered a re-delivery. He said the correct bouquet would be delivered today and that the florist would give me a call. I waited until that evening for a phone call that I never received, so I decided to email customer service instead with PICTURES showing them what my aunt got. This was their response:Thank you for your email. Please accept our most sincere apologies for your disappointment with your order. We are currently in the process of setting up your re-delivery. Please be advised that re-delivery dates are pending upon receipt of a fresh shipment from the wholesaler, as we want to ensure that your recipient receives the highest quality product available. Our delivering florist will be following up accordingly to make every effort to have the gift re-delivered to your recipient in a timely manner.All I got was a cookie cutter response and an offer for a re-delivery that has no actual delivery date to expect it! I am angered by this situation and I am very confused as to why now my aunt has to wait god knows how long for a bouquet that should have been right the first time! This was a BIRTHDAY GIFT! The florist had a generous week and a half to create the bouquet exactly as advertised the first time! How long will it take to get it correct now? It is embarrassing that this respectable business would sell a product unworthy of the amount of money a customer pays for it. I could get a bouquet at the grocery store and it would have more value than this bouquet."Desired Settlement: I do not accept a re-delivery. That was my response to the cookie cutter email. I believe I deserve a refund for the $81.18 that I paid for this mess. The money I paid for this arrangement could go towards a gift for my aunt that she would actually enjoy. Please refund me my money.

Business

Response:

This case has been completely resolved. We have tried to reach the customer by phone and email for several days and have not heard anything back just yet. At this time we have credited back the customer in the full amount of the order, we have sent an email to the customer confirming this. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers earlier this year and they were for my mother in law dana oneal the flowers she received were not even close to the arraignment I had ordered they looked like funeral flowers they were for her birthday their was also some delivery issues after that complaint they did resolve. This time few days ago I ordered flowers for my mother [redacted] they were for mothers day I told her to send me a picture of what they look like again this arraignment I bought was very disappointed.. the item I bought was called lovely lavender bouquet. It should have had only lavender flowers with a few white flowers and a few light blue flowers. Well when I saw the photo it had a few pink roses and some light pink other flowers not sure what they are called but I do have photos. This was not what I paid for. And honestly whoever the florist at this location in [redacted] that they have contracted with they odviously are not doing their job and need to be fired something needs to be done also it had the wrong vase the vase I was suppose to have got was a lavender kinda vase. this vase was clear glass. Then to top that off they put a dark blue ribbon or violet cant really tell around the vase totally didn't match at at all. I love from you flowers but very disappointed something needs done to this florist they cannot do flowers very well. Some flowers even looked wilted they are not fresh like they should be. All I want is for from you flowers to put the money I paid back on my [redacted]. I will never order from this company again unless they have a different company to do the flowers...I am very upset this makes twice I was willing to give it a nother try but I was not pleased again.Desired Settlement: Just want the money I paid to be put back onto my [redacted].

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: Purchased flowers online through this middleman who does not even handle flowers. I chose this company because I was told flowers would be delivered before noon. This did not happen. The flowers were never delivered until 2-3pm. They advise me they would take the loss on delivery fees and cut me 10 percent on final price. I feel deceived and they did not stand by their online promises. This is bait and switch practices by offering something they could not provide in order to solicit my business.Desired Settlement: Money back.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: On June 11, 2013 at 1643, I placed an on-line order to deliver flowers to my wife at her place of work on June 13, 2013. This morning, June 12, 2013, my wife left work sick (and will most likely not be going to work on June 13, 2013) so I called the company to change the delivery date or delivery destination. The answer I received was "we cannot change anything" and "you will have to contact UPS personally and see if they can change it for you." In addition, the company did not have a tracking number for me to refer to when I called UPS. So I tried contacting UPS and they were not able to change the delivery date or destination.Then I called the company back and they reconfirmed their remarks from my previous call with them, except that they said they would call me when they obtained a UPS tracking number. At approximately 1300, they called me with a tracking number. I called UPS and they told me that they were unable to change the date or destination and that the company should be able to do it. They advised me to call the company's shipping department. Then I called the company again with the response from UPS. They reaffirmed their response from the previous times I called further stating that they were unable to adjust the order. At this point, the order will be delivered to my wife's workplace on June 13, 2013 and she will receive it when she returns to work on June 17, 2013.

Product_Or_Service: One and a Half Dozen Red Roses w/glass vase

Order_Number: 91238716

Desired Settlement: DesiredSettlementID: Refund

Apology and Refund of entire order for $41.98.

Business

Response:

Business Response /* (1000, 5, 2013/06/14) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account as a courtesy. Please allow 1-3 business days for this to post. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (3000, 12, 2013/06/24) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account as a courtesy. Please allow 1-3 business days for this to post. Please feel free to contact us with any other questions or concerns. Thank you.

This is false! I receive a phone call from the company but they have yet to refund the money. They claim it takes 1-3 business days while it has clearly been more than they stated.

Please advise what action I should take.

Thank you,

Ron Matyssek

Business Response /* (4000, 14, 2013/06/25) */

This has been resolved entirely. We called the customer and explained this order was voided. This means that the pending authorization was removed before any funds were captured. A Supervisor provided the customer with his contact information should he have any other questions or concerns. Thank you.

Review: I ordered flowers on 4/11/14 with an expedited delivery before 12 noon on 4/12/14 which I paid extra for my aunts funeral. I received an email at 4pm on 4/12/14 stating that the flowers were delivered fine I thought. Well two days later I spoke with my cousins and they told me that no flowers were received at either address by me. I was embarrased because I paid good money to have flowers delivered out of respect for my aunt and nothing was received. I then went on their website to pull up my order number and email to track where the order went only to find a message that the confirmation of delivery was still in waiting by the florist. Ok so were they delivered as per the email or not sure if delivered as according to their website order tracking. I think not because the family never received anything from me. I sent a refund request only to have them refund the $4.99 expedited delivery charge. Not good enough for a delivery not received. So in a second request I was offered a 20% refund of the product sorry that is still not good enough for a product never delivered. I am requesting a full refund of which I am entitled due to the family not receiving the flowers I ordered for my aunts funeral I was unable to attend.Desired Settlement: I want a full refund of all charges which total $43.97. Thank you for your help

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I placed an online order at 7:45 AM CST on the morning of 7/24/2014. I chose a flower arrangement for my wife that was advertised as $27.99. I chose the expedited delivery service ($4.99), which came with a guaranty to be delivered by noon the same day. When I got to the screen to checkout, the total was over $50.00, or almost double the advertised price. It is now 4:15 and the flowers have still not been delivered, and fromyouflowers.com is doing nothing about this. This is the last time I will use their "services".Desired Settlement: Full refund!

Business

Response:

This case has been completely resolved. We have tried several times to get in touch with the customer and have left several messages and emails. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift certificate. We have also sent an email to the customer confirming they have been credited back in full and that we have issued the gift card. We have also offered to send out a future $40.00 complimentary arrangement to the recipient of their choice. Please let us know if there is anything else we can do regarding this case.

Review: I placed order #[redacted] on 10/1/14 to order a floral arrangement for a funeral service to be delivered on 10/5/14. I also paid extra to guarantee delivery before 12pm. There were a few calls throughout the week to confirm information. The order was never delivered. When I called, the representative ([redacted] - 10/5/14, 5:15pm), she tried to reach the florist but couldn't. They tried to offer having the flowers delivered to the home, but that defeats the purpose of having them for the service. At that point, I asked I be credited back the money and updated on the status of the order.

I then called today because no one had gotten back to me. I spoke to another representative ([redacted] - 10/6/14, 2:50pm) with which was a bad customer service experience. She indicated that the order was never fulfilled by the florist and the company never confirmed or followed up with the florist. She told me that I was offered a $20 gift card and 20% off of my next purchase, which was never communicated by [redacted]. She said she could send me a gift card.Desired Settlement: I am already getting refunded the money and supposedly the $20 gift card. It seems like there is a lack of good customer service and care in regards to the memory of people that have died. The flowers were for a funeral service and it is upsetting that nothing was done or no concern was shown for not doing what was promised.

I would like a sincere apology and whatever else they are willing to provide to compensate me for the inconvenience and unpleasantness that they have caused in this situation. Thank you.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a complimentary arrangement in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: My order number was [redacted]. I placed this order on November 2nd as a gift to my mother on her birthday. The flowers were scheduled for delivery on November 4th, 2014 to her place of employment (a school). On November 2nd I decided to call the 800 number listed on my email receipt. I was informed that there was an attempt to deliver the flowers, but there was no one home and that my mother had not answered her phone. This is a complete LIE! She works at a school! There is always someone there. Futhermore, I know she had her phone with her the entire day because I talked to her! Nonethless, I gave them the benefit of the doubt and allowed them a second chance to deliver the flowers today. I called around 2pm to get an update and was told the same terrible excuse as yesterday. After blantly telling the representative that they were not being truthful she stated "I dont know what is going on with the florist or where the flowers are." This is unacceptable! To make matters worse, she said "I will send your arrangement to another shop with a discount and they will be delivered tonight." Needless to say, I am sitting here writing this complaint with NO FLOWERS to show for the money and time spent. I am 100% dissapointed in my experience with this company and will be filing complaints on any and all forums possible. Thank you for ruining my mother's birthday From you flowers!Desired Settlement: 100% refund and flowers delivered!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also offered the customer a complimentary arrangement, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: On Sat. 2/7/15, I placed an online florist order for a live plant for a Funeral Service, to be delivered to [redacted] in Decatur, Ga. Since their policy stated that orders placed by 3pm, would be delivered the same day, I placed my order and paid the additional 2.99 fee for same day/weekend delivery. My total order was $53.97. I received an email from the florist the same day stating that my order was being processed.

On Monday, 2/9/15, I received a voicemail message from the florist to call. I returned the call at 2pm, and spoke with customer service. I was informed that my order had not been delivered 2/7 as stated. I asked why I was not informed on 2/7 before the funeral, if they were not going to deliver? No reason or explanation was given, so customer service didn't know why. Their question to me was, "do you want us to deliver the floral to the home" of the client today instead? My response was absolutely not! I requested a FULL REFUND.

They agreed to give me a full refund within 2-3 days.

I understand that sometimes things don't always go as planned, but when they don't, there is a professional way of handing paying customers. This is actually my 2nd time dealing with this company. My first experience was in July 2014. I ordered an arrangement for a Funeral, to deliver to [redacted] in Gaffney, SC. They actually lied to me when I called, and said my arrangement had been delivered. I followed up with [redacted], and was told no delivery had been made. I then received an apology for that, and was told that the florist they had used wanted to make all its deliveries to that location at the same time. I had not intended to use their service again. I decided to give them the benefit of the doubt when I wanted to send a floral arrangement to a distant relative funeral.Desired Settlement: I will never use this company again, and wonder how many other people have similar experiences. I feel that this company needs much improvement in their business practices, and should not service the public until such improvement is made.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. We have also sent out a complimentary arrangement on behalf of our company as an extended apology as well. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I ordered some flowers for a family member's out of state funeral. I paid the extra fee for some day delivery. I received an email late that day stating the flowers would not be delivered today. Since the widow would be around for one more day, I agreed that they could refund the same day delivery fee, upgrade my order, and delivery it the following day. The flowers arrived late the following day after the widow had already left. Another family member who accepted my order sent me a picture and the flowers were about 80% filler. It was a garbage arangement. Not anywhere close to the picture that I ordered. It was a complete embarrassment.Desired Settlement: I would like the complete cost refunded back to my debit card

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I have called at first and I have ask that if I could you my coupon that they have mailed to me and also I have if I would have order a flowers that will be fresh, because I said that the last time I have order the flowers online was deliver that the flowers wasn't free and it looks like they dying so I want to make sure this time that will not happened and I also ask if they will give some compensation from the previous flowers that wasn't fresh at all and at first she no and I ask her if I can talk to the manager to ask if they will give me some accommodation, then the lady said hold I will speak to the manager and then she came back on the phone and she said that she had speak to his Manager that this is what they will do, that first I will get a $20 gift card, then the $10 coupon I have they will accommodate that plus I will get a 10% off plus since they had already offering the shipping for free online I will also get that, then I had told her that was nice and but I have a problem I don't the whole info of the address of where to send the flowers and if I can call her back she said sure don't worry that she will input the whole thing she had to me in the system and I should not have any problem, then 7 minutes later I called back and ready to order then I was told from another Customer Service that I cannot use my $10 coupon and it did not say in the system that I can use my $10off coupon, so I said why not and I ask if its possible to ask talk to the person that I spoke earlier that who had input the detail of what she told me and she must have forgotten input in the system and she said no she's not going to and I said I'm sure you guys have the name of the person who had entered in the system and ask her what exactly what she told me but she said no and she won't allowed me to talk to the Supervisor or Manager, I have tried and called several times to talk to several people and they said no, so then finally I got to talk to the Supervisor and she said no and she doesn't even want to listen to me and she just said thats was final take it or leave it, so I did anyway order the item and hoping to try to a Manager and I called in today and the Manager said that she won't be able to give me that discount and I ask him to talk to the person that had inputed in the system and ask her if she did tell me exactly what she told me and he said even though she told you that she made a mistake then I said okay but just to let you know that I will file a complaint to Revdex.com and then he put me on hold and then came back on the phone saying that heres what his going to do that he will refund me the money from the flower that I had order from previous, plus accept the fact that they won't be able to give me another $10 off and I said Ok, but please put in writing because I want to make sure this time that I had a proof, but then later on I called in just to make sure that the flowers is going to be fresh because this is very special to her and I want her to get the fresh flowers, but then this man who has answer the phone said that the Supervisor wants to talk to me and I said what for I don't need to talk her anymore there is no issue but he stated she just want to tell me herself that the flowers will be ok, so I said ok, I'm have to go and he said it won't be long she is next to me and then I said ok, but then when I talked to her she's not talking about it that the man said she just want to assure me that the flowers will be fresh, but that not the first thing she had said to me she said she wants to talk to me to let me know that they will not refunded to me the $44.00 that the Manager had put in writing because it won't go thru therefore she said this is was going to be happened the flower you had order for $27 dollars today to be deliver that they will refund that and that they will still deliver the flower but I will not received the $44.00 at all, I not again you guys are changing again what I was told, I ask to send me a check then since they cannot they have a problem refunding back to my bank account and then she put me on hold and then she came back and she said this is what is going to happened take it or leave it, you will not get that $44.00 but they will give you the refund of the flower you have order last for $26.99, I said no I want that $44.00 dollars to be send to me and deliver the flowers, then she ok this is what i'm going to do I will send you the check but we will cancel your order to be deliver today and I said why and she said your not accepting my offer therefore you are not allowed to order from us anymore and I will cancel the flowers to be deliver today and that is. I said ok send the flowers please because the person is expecting that and I don't want her to get upset but she said nope, I am canceling it the order and you are not authorized to oder again from us and get somewhere else, but the I said thats not fair please send that flowers she nope I made my mind that I will cancel that order today and it will not be deliver and you are not allowed to order from us again. I do have in writing from my personal e-mail what was I promised and she said I don't care do what you have to do, so I told her I have it in writing that you guys will refund me that $44.00 and the flowers will be deliver and I will file a complaint to Revdex.com she I don't care, I also tried to contact [redacted] stated on Revdex.com to suggest to try to sold the problem but they won't give me her the phone and she nope don't call I said I'm want to try to fix this issue and she said nope I made my mind. If you guys want the e-mail from the flowerfromyou that came to the manager in writing that she will issue me the money and deliver the flower still I have just please let me know I will provide this to you guys. I also, find a different flower shop but it happened that they owe that flower shop and I am not authorize to oder to them also even though I have never order or know them before and I was retracted to order to them also, which is not fair. They have not nice to me at all and not even letting me speak.Desired Settlement: To please give me the refund per in writing and allow me to order to them without restriction.

Business

Response:

Good Afternoon [redacted], I'm writing to you regarding complaint ID [redacted]. Our customer, [redacted] placed an order back on September 6th, 2014. There was an issue at the time regarding that order, but that day, we called and resolved the issue with the customer. Recently, on March 29th, 2015, [redacted] called in looking to place an order. She let the representative know she was still upset by her past order and was demanding a refund on it. Typically, once ninety days have passed, we cannot go back on an issue that was already resolved. In the case of this order it had been six months that had passed. At this time [redacted] had gone onto our website and placed an order. [redacted] kept demanding some type of discount regarding her current order to make it right since we couldn't do anything about her past order. She did have a $20.00 gift card so we went ahead and credited her back the service charge. [redacted] still was not satisfied and demanded another twenty-percent. We let her know, at this point, we would go ahead and credit back her past order, along with honoring the additional twenty-percent credit on top of what we already offered her. Shortly thereafter, [redacted] made another call into our company after receiving three discounts now demanding for our company to pay to have her arrangement upgraded. She made several demands and we honored each and every one of them. Every time [redacted] demanded a discount, we honored it and then she would ask for something additional. Finally, after several calls into our company, a Supervisor then spoke with her. We let [redacted] know, that at this time, we can either credit her back for her past order or we would be happy to comp this future order for her. [redacted] chose the complimentary arrangement. Not too long after that, [redacted] called back now demanding we comp this order and credit her back in full. We explained to her we have made several attempts to satisfy her, but every time we honored something to make her satisfied, she would call back shortly after making other demands. We let [redacted] know we were still happy to credit her in full for the past order, but it was probably best if she placed all future orders with a different company as we couldn't seem to make her happy. Every time we made an attempt to rectify the situation and honor what she was requesting, she would call our company back asking for more. We would like to consider this case closed. Please let me know if there is anything else you would like me to do for this case. Thank you [redacted]

Review: I placed an order for same day flower delivery online before 11am. The From You Flowers website advertises in multiple locations "Guaranteed Same Day Delivery". I placed my order, selecting same day delivery and received confirmation of my order and delivery date via email. I then received a call just before 6pm from a customer service representative stating that they were sorry, but my order would not be delivered until tomorrow because they hadn't been able to find anyone to make and deliver the arrangement same day. I asked why I was not notified immediately that my order could not be fulfilled and was told it is their policy to keep trying until the end of the day before they notify the customer. I asked where it was stated in their policies on the website that it is a possibility that they can't find someone for same day delivery and therefore my order will not be delivered and I won't be notified until close of business and was told it is "just an internal policy". The company has agreed to send the arrangement late and offered a refund -- but that does not address my concern. My concern is that they are advertising prominently on their website that they are a same day service and no where do they clearly disclose that they might not be able to deliver same day and won't notify you until the end of the day. I called customer service again to speak with a supervisor before writing Revdex.com and asked that they as well point me to the information on their website that states they don't actually guarantee delivery and she stated there was nothing on their website explaining this.Desired Settlement: Clearly state to customers during the purchase process that it is not a guarantee of same day delivery and is instead a "best attempt" at same day and that the company policy is to continue trying until the end of the day before notifying the customer that orders will not be fulfilled.

Consumer

Response:

From: [redacted] L [redacted]] Sent: Friday, October 02, 2015 11:30 AM To: [redacted] Subject: [redacted] Hi, I filed a complaint this morning and my requested resolution was a chance to the advertising claims on the website. I received an email back that my complaint had been closed as it was sent for information only. Can you please clarify how I should submit a complaint that I would like a resolution to? The claims on the companies websites are inaccurate and should be fixed to protect other consumers. Thanks, [redacted]

Business

Response:

Good Morning [redacted], I’m writing in regards to case ID [redacted]. Our customer was upset due to the order not being delivered on the day as requested. The customer was extremely upset with our company so we went ahead and refunded her in full and sent out a complimentary arrangement, she accepted. The customer filed the Revdex.com complaint so we were able to reach back out to her. The order was delivered, but the customer wants us to remove our “same day” guarantee off of the website. We did let her know that was something unfortunately we were unable to do, but we were happy to send out a future complimentary arrangement to any recipient of her choice as an extended apology. The customer at this time has declined the second complimentary arrangement, but we will honor it once she calls us back. We feel as though we have done everything on our end to resolve the matter, the request she has for our company is unfortunately not something we can do. We would like to consider this case closed. Please let me know if there is anything further I can do. Thank you so much for your time Tayler

Consumer

Response:

Review: [redacted]

I am rejecting this response because: