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Reviews From You Flowers

From You Flowers Reviews (2236)

Review: Ordered flowers to be delivered on 2/14/14 Valentines day. Flowers were delivered 2/13/14. Spent over $80 and ordered a week in advance due to the volume on this date. Was offered a $20 gift card for a future purchase which I declined because I will not be ordering from them again. Was issued a $10 credit to my credit card as an apology.Desired Settlement: Full refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

The site promotes same day service if ordered by a certain time. They did not follow through and said they could not find a florist to deliver the same day. Bad business and service.

Review: I ordered flowers for a birthday to be delivered on 01/28/2014 for a family member customer service called and told me the florist that is making the arrangement said they didn't have the whole arrangement and was it ok to substitute so I said that it would be ok go ahead I still wanted the flowers customer service told me the flowers would be delieverd on that date 01/28/2014 a few hours later customer service called my home said they were sorry the florist isn't able to make anymore delieverys today that it would be delieverd on 01/29/2014 and they apologized they understand how upset I was so they gave me a full refund back and are going to deliver the flowers for free well today went by and flowers were still not received im very upset this was suppose to have been a surprise and my flowers are still with the florist.Desired Settlement: first thing I defiantly want my flowers to be delivered still. The customer rep told me they were free on their behalf and they apologized. But since the flowers still did not arrive after the second day I would like fromyouflowers to give me a coupon for any flower arraigement that they have for a 1 time order and to not expire until dec 31 2014 I want a coupon for itleast 1 order of 1 flower arraingement thanks.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $25.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Will never order from this company again. They sent an email confirmation saying my delivery was made. After looking into it, no delivery was made or even attempted. After they had me wait 48 hours and continue to follow up with them while they investigate, they finally agreed to redeliver the flowers - 2 weeks after the requested delivery date!! Defeated the whole purpose of the surprise gift! I asked for a full refund and they refused, only crediting me $11.00. What a joke.

Review: I recently purchased flowers (50 multicolored roses) to be sent for my mother for her birthday. The photo of what I ordered was FAR different then what they delivered. The photo showed beautiful vibrant roses shaped to for a beautiful ball on top of a vase. Which cost me $70.00 however I received a few half dead scrawny flowers that look NOTHING like the photo or what was described in the description. When I called to complain they told me that is the way they are and that I had to add water. Water will not create a completely different arrangement. I was so embarrassed and what my mother received at her work. I asked for my money back and they said to call back in a day after I had watered the flowers! This company should not be allowed to continue doing business like this.Desired Settlement: I would like my money back. And would be more than happy to show you pictures of what I received versus what I ordered.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. We have credited back the customer in the full amount of her order along with a $20.00 and $10.00 gift card. We have also emailed the customer letting her know we will send out a complimentary arrangement to any recipient of her choice. Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it is mind blowing that they are still allowed to conduct business as they do with so many consumer complaints.

Sincerely,

I was s little nervous after reading the reviews but I had already placed my order. I was pleasantly surprised the arrangement arrived on time and was beautiful and they remembered my balloon and card!!

Review: I ordered a flower arrangement through this company for my girlfriend birthday, and I requested the delivery date 3/12/2014, I paid extra money for them to deliver before 2:00pm do to early school dismissal. However the flowers were delivered on the wrong date, they were delivered 3/11/2014 instead 3/12/2014. I called the customer services department and they were very rude, they said the only thing they can do is to give me 20% off on the next order. I told them I wasn't satisfy at all with the service, and their answer was " I'm sorry that's so we can do". I don't think this is acceptable, specially when you are paying a lot of money for a flower arrangement.

Product_Or_Service: Flower arrangement

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a complete refund, sense it was their mistake to delivered the flowers the wrong day.

Business

Response:

This case has been completely resolved. We have refunded the customer in the full amount of the order, along with $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: On the morning of February 5th, 2014 I ordered same-day delivery of flowers from www.fromyouflowers.com. In addition to a $1.99 expedited delivery fee and an unadvertised $14.99 service/handling fee, I paid $48.97 for birthday flowers. As of 6 p.m. when the flowers were supposed to have been delivered on February 5th, they had not been. I contacted customer service, who called the florist. The florist claimed to be stuck in snow (in an area that did not have snow on the ground) and said he would be unable to deliver the flowers that night. I was assured that the flowers would be delivered by the end of the next business day (6 p.m. on February 6th), along with a note of apology explaining why they were late. As of 8:00 p.m., today, February 6th, the flowers have yet to be delivered. When I talked to the customer service representative, he tried to contact the florist but was unsuccessful. The representative was unable to tell me when exactly the flowers would be delivered, only that they "hopefully" be delivered tomorrow.Desired Settlement: I would like a full refund of $48.97, as well as a completed delivery of the flowers I ordered.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

Review: I ordered flowers on your website fromyouflowers.com on April 22, 2015. My mother had surgery and wanted to send an arrangement that would be cheerful. I found the perfect arrangement, pay via [redacted] and had them sent. When she called me that evening to thank me for the flowers, I said the yellow and purple colors caught my eye

and thought they’d be perfect for her. She was confused and said they’re all different colors…not just purple and yellow. I then asked her if they were in a yellow planter and she said they were in a wicker basket. I asked her to take a picture and send it to me. I called that evening to your customer representative line and they promised to call me the next day to make arrangements to trade the very generic, blah flowers for the actual arrangement I ordered. However, no one called me and I’m still waiting. I am very disappointed if this is how you treat your customers. The flowers were obviously a left-over arrangement and could have been for any occasion….shame on you. I gave you two days to make this right and call me, and you chose to turn a blind eye. I received an email offering me $12 discount on a future order in exchange for my satisfaction. Keep it.Desired Settlement: Since they obviously can't give my mother the exact flower arrangement I ordered, I want my money back.

Business

Response:

This case has been completely resolved. We have spoken with our customer and ensured the re delivery has been made. We have also credited back the customer fifty-perfect off the order. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Paid for twice in a 1 week to get a before noon delivery of flowers. Failed both times. I canceled the order first time. The second time the local deliverer actually contacted my recipient 2 hours in advance to notify them that flowers were coming and to make sure someone would be home. This completely ruined the surprise. I never had this problem with some of fromyouflowers competitors.Desired Settlement: I didn't complain the first time it happened. I did receive a refund for rush delivery and 15% off my next order. I believe that I should receive a refund for the flower cost for failing to meet the noon deadline for the second time, and calling the recipient 2 hours in advance ruing any possible surprise.

Business

Response:

This case has been completely resolved. We have issued a credit of $22.78 back to the customer, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding the order.

Review: I ordered flowers to be delivered as a gift. The flowers arrived broken (missing pieces) and were completely different than the arrangement that I chose.

I contacted customer service and was told that due to the company's policies, the representative could not help me further than to offer a 20% refund. The representative also mentioned that I should have called within three days of the product being delivered. Neither of those statements is in line with the 100% satisfaction guarantee advertised on the company's website here: [redacted]Desired Settlement: I would like a full refund of the purchase price since the flowers delivered were a) broken and b) completely different than the arrangement that I ordered, and since the company clearly advertises a 100% satisfaction guarantee.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Well I am sure that what I have to say will not be a surprise but here is my horrible experience in a nutshell.
Ordered flowers for ill mother on Monday for delivery that day. Found out Tuesday morning that no flowers arrived. Called the company to ask about it and waited on hold for about 15 minutes then got a gentleman named Roy?, not sure if it was Roy. He apologized and put me on hold to talk to pull up my order. Came back and apologized that the florist could not get the flowers out on Monday and that he could get them out on Tuesday. He said he has a couple options for me since "the florist" made a mistake. He said that he would upgrade my order to large from medium. I told him ok and to send on Tuesday. He was supposed to call me back with a verification of that in 30 min. Never heard back and then received a voicemail from the company asking me to call them as they could not get the flowers out on Tuesday either and wanted permission to send out on Wednesday. I called the company back and waited 20 min on hold and then finally spoke to a nice lady and told her I wanted a refund. She apologized and quickly issued the refund. I was expecting an issue but as I said, she seemed to have taken care of it quickly. Lets see how long my refund takes.

Review: The 1st day florist was to deliver an arrangment that was never delivered, they lied and said they made an attempt. Plus was suposed to be delivered to businesses by 5pm. They said they attempted exactly at 5pm, yet I called at 5:30pm to ask about delivery which was not dropped off yet, it was not mentioned until day after about there was an "attempt" when I complained. Changed address for "2nd attempt", which I was told by florist would be delivered by 4pm. Delivery made it there at 6pm, which they made as last delivery of the day after I called and complained 4xs about delivery service. Then the flowers delivered were not what I purchased and all the flowers were dead. Called to complain, refused to give full refund for incorrect order and dead flowers. Instead they could only offer $10 giftcard to use towards future purchase... after dispute could only get $14 credited to my account for a purchase of $50.98. Dissatisfied customer. Complete scam to get your money with poor service and quality of product. Instead of roses and lillies, recieved carnashins and tree branches. False advertising in regards to product and "fresh" guarantee.Desired Settlement: As a customer I should have received full refund. I just hope this doesn't happen to other customers. This business has lost my trust and respect. It took 2 days for a delivery to arrive that was not what I purchased. Shame on them!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding the order.

I contracted with From You Flowers to ship a dozen red roses to my wife for our 31st anniversary... After tracking for 12 hours while website said "out for delivery" I received notice at 7:00p that "fresh" flower delivery would be delayed until the next day... I called from you flowers... They would not do anything to help to facilitate delivery... I called [redacted].. They said that if I had called before 7:00p, I may have been able to pick them up... Totally disappointed with both organizations...

Review: I ordered a bouquet of flowers for my fiancee to celebrate her first day at work on 9/23/13. I ordered the bouquet from FromYouFlowers.com and selected the before 12 noon delivery option for an additional $4.99 fee.As of 4:44pm on 9/23, the bouquet of flowers has not been delivered. I contacted a representative at 1:49pm, 3:01pm, and 4:00pm and finally asked to speak with a supervisor. I spoke with Andrea (a supervisor) and she offered to refund the $4.99 expedited delivery fee and 10% off my order. I indicated to her that this was not sufficient to correct this issue and she responded "this was the best I could do."Desired Settlement: Refund the entire cost of the order for missing the delivery date and time.

Business

Response:

This has been resolved entirely. The customer returned our call. At that time, we issued a full refund to their account. Please allow 1-3 business days for this to post. Additionally, we provided the customer with a gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I placed an order for my mother birthday for some flowers. They were to be delivered August 25 on her birthday to her home. I called on sunday at 4:30 to check the status of delivery. I was advise that the florist was not available they were not able to make contact to get the status on order. The delivery was set for business hours 9-6. I called at 6:30 spoke with Debbie and she advise me they had sent to request to the florist and No response. She was very argument about refunded my money back. It was the worst services & customer services I ever experienced. I did not get my mom anything for her 65th birthday due to I order these flowers that she loved. I am not a happy customer and I will tell all my friends about the services I received from this company. I requested a supervisor and spoke with [redacted] and she stated that she would refund my money back but I felt the apology was not sincere & that they should still send my mother something It didn't have to be the same flower arraignment but something for the inconvenience. I could have went a purchase something for my mother on this Very special Day

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

They should still send her a flower arraignment. I am a manager for [redacted] I would never provide horrible customer service especially due to the circumstances. Are refund without a doubt the customer is due. Why would I except a 50% off anything that is late a Birthday is something special. its not like I was just ordering to be ordering.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $20.00 gift card. We have also sent out a complimentary arrangement to the recipient on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you

I ordered a bouquet of flowers and was originally charged twice for my purchase, after calling customer service I was told that I'd be refunded in 48 hours. I was not refunded until a week later.
I sent the flowers as a birthday gift for my husband, after he received the flowers he called me and asked me why the flowers were rotting. Later that day I was able to see the flowers for myself, the pedals to the sunflowers I bought were closed and turning brown. I am so disappointed with From-You-Flowers.

I ordered a beautiful bouquet for my moms 55th. I paid extra to have it sent within 4 hours. It was an hour late. I complained and got my $4 back. My mother sent a picture and it looks NOTHING like the requested picture. It's false advertisement to the fullest. They gave me $13 back and a gift card. I paid total $40 something. Initially I even paid extra to get it fuller and when it came it was not as pictured. They responded saying its to value so we will give you $13 (50% ). If you have a special occasion in mind and think you're getting one thing, you're not. The customer service representative even said you may not get the same arrangement. I'm not satisfied at all.

Review: Product never received.Desired Settlement: Refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: On 2/10/2016 I placed an order for delivery 2/11/16. I received an email from from you flowers on the evening of 2/11/16 stating my flowers were delivered. I called my partner and asked how she liked her flowers and at that time was bought to my attention their was nothing delivered. I contacted from you flowers via email 2/12/16 to inform them I have the delivery email but there was no actual delivery, I received no response. I think called on my hour lunch break at work to speak with someone for them to tell me an attempted delivery was made yesterday and today and no one was home. Which was a lie because my partner works from home so there's no reason she would miss the delivery. The lady on the phone told me once the delivery guy returned back to the shop they would figure out what happened and call me back, well that never happened. Then late this evening I received another email confirming delivery, called and asked my partner again if she'd received the flowers and nothing was delivered. I don't need the flowers or the lies anymore, I have decided to order flowers from a different company and have nothing further to do with this company! The best resolution on this is to simply refund me for the flowers and delivery!Desired Settlement: Refund on the flowers and delivery charges!

Business

Response:

This case has been completely resolved. We have spoken with our customer and have refunded the account in the full amount. We have also emailed our customer a twenty dollar gift card that can be used at any time. Please let us know if there is anything else we can do regarding this case. Thank you

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Description: Florists - Retail, Florist - Funeral Bouquets & Wreaths, Gift Baskets & Parcels, Plants - Retail, Internet Services, Internet Shopping, Florists (NAICS: 453110)

Address: 143 Mill Rock Rd E, Old Saybrook, Connecticut, United States, 06475-4217

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www.sendflowers.com

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Shady, yet now dead: once upon a time this website was reported to be associated with From You Flowers, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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