From You Flowers

Review: Ordered flowers to be delivered on 2/14/14 Valentines day. Flowers were delivered 2/13/14. Spent over $80 and ordered a week in advance due to the volume on this date. Was offered a $20 gift card for a future purchase which I declined because I will not be ordering from them again. Was issued a $10 credit to my credit card as an apology.Desired Settlement: Full refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I am pasting a copy of the email I wrote to this company, which describes the nature of my complaint. Dear Manager or Supervisor,I've just ordered two bouquets to be delivered by Friday, 5/9, two days before Mother's Day. The first subtotal screen said that the order (combined) came to something like $79. I was ok with that. This is including the Google 20% discount. By the time I came to the last screen the total had leaped riotously to $101.96, with two separate, mysterious and undescribed "Service/Handling" fees of a whopping $14.99 apiece! We both know these are absurd charges with no meaning whatsoever. I just wanted to let your company know how much I mind this, and this all came to light AFTER the credit card information was given and the order was complete. I am going to go ahead with the order; I do not wish to cancel. It is an ordeal to order flowers online and it seems like too much work to find another company at this point. And I realize as well that it's built into your bait-and-switch strategy that you hope customers will be so weary and fatigued by the time the realize the "real price" that they do just go ahead with the order. However, I am writing to let you know I will never again purchase from your company due to this low level of ethics, which indeed has been deemed illegal for some time. I plan as well to report your company to the Revdex.com. My girlfriends are all looking for good deals on flowers right now; I will share with each of them to avoid your company for their Mother's Day gifts. Extremely disgusted,[redacted]Desired Settlement: If it's possible to have the service/handling fees removed, I would greatly appreciate it.

Business

Response:

This case has been completely resolved. We have spoken with the customer and credited her back the difference on each of her orders. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: The recipient did not receive the flowers that were ordered at all.

The recipient did not receive the flowers that were ordered at all. Even After I got a Confirmation E-mail that They were delivered. I talk to a customer sevice rep that wasn't to helpful even with the person that was suppose to get the flowers on the phone with us. I Want A RefundDesired Settlement: Compensation, I wont do business with them again but when they refund my money I'll take coupons for free Flowers to Try to see if they actually do deliver them.

Business

Response:

Business Response /* (1000, 5, 2013/05/02) */

This has been resolved entirely. We contacted the customer and confirmed the full refund. Additionally, we changed the value of their gift certificate to $40.00 to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

Review: Item order couldn't be fulfilled. Replacement item did not arrive for funeral services of a family member. No notification of non-delivery.

Order was placed at 12:13PM MST by selecting a casket arrangement from the website and I paid for same-day delivery. I received a voice mail message at 4:00PM the same day advising me that the florist in the delivery town did not have the items necessary to complete my order and they had authorized a "mixed bouquet" for delivery. Upon returning the call I was advised that my order would not arrive that day and that they don't typically send flowers to arrive for the viewing and would make the delivery prior to the service on the next day. For my inconvenience they would upgrade my bouquet at no charge.

The next day, my husband advised me that no arrangement had arrived from us for his father's funeral. I called FromYouFlowers.com and was told that the flowers had not made it in time for the funeral service and they would be happy to send an arrangement to the family home. The damage had already been done. I requested a bouquet delivery to the family and immediate refund. The refund arrived within 24 hours and I was told that it would not be possible to deliver and refund.

I will not use nor recommend this company again. Desired Settlement: At an already difficult time, the lack of delivery and communication was unacceptable. I seek a note of apology and a very large bouqet be sent to my husband's family.

Business

Response:

Business Response /* (1000, 5, 2013/07/30) */

This has been resolved to the best of our ability. We called the customer and left three voicemails asking that they return our call to resolve this. Additionally, we contacted them via email as well. We are more than happy to resolve this for the customer once we hear back from them. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I ordered flowers as a gift. The arrangement was completely inadequate in terms of arrangement, color coordination and the flowers were wilted. I called and complained and was promised a re-delivery for the next day. The second arrangement was as bad as the first and was three days late.

Product_Or_Service: Flower Arrangement

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Full refund.

Business

Response:

This case has been completely resolved. We have issued the customer a full refund and sent out a re delivery.We offered the customer a future $20.00 gift card which she has declined. If the customer changes her mind the offer will still stand. Please let me know if there is anything else I can do regarding this case.

Review: I ordered flowers same day delivery- this sites mission statement is 100% customer satisfaction. They failed to deliver my order on a day that was dear to the recipient. Also, they fought with me about refunds, at first %15, then %20, then %25, finally I got an email that they would refund me and send the flowers tomorrow. They were rude and misleading according to the website. Tomorrow is too late and I explained that to them. I asked if the would just send something today. They refused. Originally, the reason for not delivering today was because they could not find a florist. They could have fouled a florist to deliver something and deliver the correct order tomorrow. THEY REFUSED. [redacted]., supervisor was extremely rude and not willing to accommodate. I am so upset because I have spent so much time on the phone and in email. I feel sick to my stomach. Also, I said $100 is the dispute because the amount is priceless. $100 isn't even near.Also, see below for my order confirmation.Click Here to send your recipient Flower Care Instructions. Sweetest Things Bouquet $34.99 Same Day/Weekend Fee$2.99Item Total$37.98---------------------------------------------------------------------...⇄ Date: 09/04/2013 Delivery To: [redacted] if needed I can send you a copy of the confirmation that the item would be delivered today.

Product_Or_Service: flowers/Sweetest Things Bouquet

Order_Number: [redacted] Account_Number: signed in as guest uDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want her flowers delivered tomorrow, as promised. I also wanted her flowers delivered today, but that is not going to happen according to the supervisor team at from your flowers. I want a future order to her at no charge and an apology. Also, I want them to remove same day delivery, customer satisfaction 100% off there website. It is MISLEADING.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am not happy with this company and their lies.

Sincerely,

Review: I ordered a flower arrangement through this company for my girlfriend birthday, and I requested the delivery date 3/12/2014, I paid extra money for them to deliver before 2:00pm do to early school dismissal. However the flowers were delivered on the wrong date, they were delivered 3/11/2014 instead 3/12/2014. I called the customer services department and they were very rude, they said the only thing they can do is to give me 20% off on the next order. I told them I wasn't satisfy at all with the service, and their answer was " I'm sorry that's so we can do". I don't think this is acceptable, specially when you are paying a lot of money for a flower arrangement.

Product_Or_Service: Flower arrangement

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a complete refund, sense it was their mistake to delivered the flowers the wrong day.

Business

Response:

This case has been completely resolved. We have refunded the customer in the full amount of the order, along with $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

I ordered a beautiful bouquet for my moms 55th. I paid extra to have it sent within 4 hours. It was an hour late. I complained and got my $4 back. My mother sent a picture and it looks NOTHING like the requested picture. It's false advertisement to the fullest. They gave me $13 back and a gift card. I paid total $40 something. Initially I even paid extra to get it fuller and when it came it was not as pictured. They responded saying its to value so we will give you $13 (50% ). If you have a special occasion in mind and think you're getting one thing, you're not. The customer service representative even said you may not get the same arrangement. I'm not satisfied at all.

I ordered a bouquet of flowers and was originally charged twice for my purchase, after calling customer service I was told that I'd be refunded in 48 hours. I was not refunded until a week later.
I sent the flowers as a birthday gift for my husband, after he received the flowers he called me and asked me why the flowers were rotting. Later that day I was able to see the flowers for myself, the pedals to the sunflowers I bought were closed and turning brown. I am so disappointed with From-You-Flowers.

I contracted with From You Flowers to ship a dozen red roses to my wife for our 31st anniversary... After tracking for 12 hours while website said "out for delivery" I received notice at 7:00p that "fresh" flower delivery would be delayed until the next day... I called from you flowers... They would not do anything to help to facilitate delivery... I called [redacted].. They said that if I had called before 7:00p, I may have been able to pick them up... Totally disappointed with both organizations...

Well I am sure that what I have to say will not be a surprise but here is my horrible experience in a nutshell.
Ordered flowers for ill mother on Monday for delivery that day. Found out Tuesday morning that no flowers arrived. Called the company to ask about it and waited on hold for about 15 minutes then got a gentleman named Roy?, not sure if it was Roy. He apologized and put me on hold to talk to pull up my order. Came back and apologized that the florist could not get the flowers out on Monday and that he could get them out on Tuesday. He said he has a couple options for me since "the florist" made a mistake. He said that he would upgrade my order to large from medium. I told him ok and to send on Tuesday. He was supposed to call me back with a verification of that in 30 min. Never heard back and then received a voicemail from the company asking me to call them as they could not get the flowers out on Tuesday either and wanted permission to send out on Wednesday. I called the company back and waited 20 min on hold and then finally spoke to a nice lady and told her I wanted a refund. She apologized and quickly issued the refund. I was expecting an issue but as I said, she seemed to have taken care of it quickly. Lets see how long my refund takes.

Review: I ordered flowers from this website for mothers day. I paid extra money to have it delivered on that sunday and I had placed my order days in advanced. To make a long story short, mothers day went by with no flower delivery. I was never contacted, emailed, or called to let it be known that I was not going to receive my delivery. I had to call customer service several times to try and track my flowers. All the customer service reps told me different things, one man who even lied to me and told me my flowers were on delivery to my house and they never were. The following day, at around 3pm I had still not received my order. I called customer service again. A woman notified me that the florist they used had a power outage and the soonest date my flowers would be delivered would be Wednesday. That is 4 days after the date I wanted and paid for. What kind of business is that? I refused to pay for them and ultimately cancelled my order because the company would only deduct the 5.99$ weekend fee or give me the flowers for 10% off to get them wednesday. I refused. That is so unbelievable that this company would not accomodate me and give me the flowers anyway because of all the trouble they caused and the huge delay. This was by far the worst customer service and delivery I have ever had in my life. It seemed like one giant scam. The company is so unprofessonal and so irresponsible. I will NEVER be using them again and will tell everyone I know not to use them as well. Please do something about this horrible company. They do not know how to help people and they did not care about the holiday they ruined for me and my mother. I can't even believe how much trouble I had to go through just to figure out where the [redacted] my flowers were and the fact that 4 days would have went by and they were never going to contact me just blows my mind. Hands down, the worst service I have ever had. I did get my money back but that is beyond the point.

Product_Or_Service: Spring Floral Garden Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement

I want the flowers I ordered for free. I am not going to pay for them when it was their fault they handled everything so unprofessionaly and messed up the only gift I had for my mother for mother's day. I think that if the company really cared about the customers, they would have apologized and been more than willing to send me what I ordered for free because ultimately, THEY MESSED UP, NOT ME. I told them I was going to complain to the company and to the Revdex.com and they did not seem to care.

Business

Response:

Business Response /* (1000, 5, 2013/05/27) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account. Please allow 1-3 business days for that refund to post. Additionally, we offered the customer a complimentary arrangement. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (2110, 7, 2013/05/31) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I accept because it seems fair that I should get a complimentary flower arrangement. Thank you

Review: What was delivered was not what was promised and advertised.

This is regards to my order #'s XXXXXXXX & XXXXXXXX on date of 7/29/13. Payment was of $122.28 total. I had ordered a balloon bouquet and a premium flower bouquet with expediting fee to be delivered before 12:00 PM pacific time. What was delivered was not what was promised and advertised. I had purchased a balloon bouquet which states is 5 latex balloons and 3 mylar balloons. What was sent 4 mylar balloons and no plastic balloons at all. I also paid for an upgrade to a premium bouquet package which states that the bouquet will come with even more blooms than what was shown in advertisement picture of deluxe package. The bouquet looked nothing like the advertisement of even the lesser deluxe. There was half the flowers than there was in the advertisement picture. I was also charged for an expediting fee to have my order delivered before 12:00 pm and it didn't arrive until 12:30. On the day of delivery I submitted a complaint via email and telephone conversation with customer service of for you flowers. They made a poor attempt at a resolution with offering a 20% discount. When I expressed my dissatisfaction with their resolve. I was given attitude and told that was the best we can do because a supervisor thought it was an adequete offer and if I didn't like too bad.Desired Settlement: I am seeking a refund.

Business

Response:

Business Response /* (1000, 5, 2013/08/14) */

This has been resolved entirely. The customer returned our call and we refunded 50% off plus the service fees on both orders as a resolution. The customer accepted and was satisfied with this. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response /* (2110, 7, 2013/08/20) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Company made a resolve that I wasn't fully satisfied with but that I accepted just so I can put this bad experience behind me. I had explained to the customer rep. that I was very unhappy with the way that it was all handled and informed her that I would not be doing any business with her company ever ever again in the future, and that the company should conduct in better business practices so that customers will not feel cheated as I did. Anyone reading buyer beware.

Review: I ordered two orders from this company to be sent to two different family members for Christmas. I paid extra to have both packages delivered by Friday December 20, 2013 to both addresses. I called both family members on Friday evening (Dec 20) after receiving no call they had received their package. I placed a call to this company and their customer service response was pathetic. The customer service rep advised me I needed to contact the delivery company to see why their packages, which I paid for and paid extra delivery fees for them to deliver their product, was not being delivered on time. I asked the "customer service" rep for some kind of refund and was again told I would need to contact the delivery company for any refund. I paid this company to deliver my order on time and they did not meet what I paid for. I'm not looking to contact a company they use to deliver their product for me to receive a refund for a service I did not receive.Desired Settlement: I want my shipping fees refunded as I paid for something I did not receive.

Business

Response:

This case has been completely resolved. We have credited back the customer for both delivery fee's and two $10.00 gift cards. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered flowers to be delivered as a gift. The flowers arrived broken (missing pieces) and were completely different than the arrangement that I chose.

I contacted customer service and was told that due to the company's policies, the representative could not help me further than to offer a 20% refund. The representative also mentioned that I should have called within three days of the product being delivered. Neither of those statements is in line with the 100% satisfaction guarantee advertised on the company's website here: [redacted]Desired Settlement: I would like a full refund of the purchase price since the flowers delivered were a) broken and b) completely different than the arrangement that I ordered, and since the company clearly advertises a 100% satisfaction guarantee.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers on your website fromyouflowers.com on April 22, 2015. My mother had surgery and wanted to send an arrangement that would be cheerful. I found the perfect arrangement, pay via [redacted] and had them sent. When she called me that evening to thank me for the flowers, I said the yellow and purple colors caught my eye

and thought they’d be perfect for her. She was confused and said they’re all different colors…not just purple and yellow. I then asked her if they were in a yellow planter and she said they were in a wicker basket. I asked her to take a picture and send it to me. I called that evening to your customer representative line and they promised to call me the next day to make arrangements to trade the very generic, blah flowers for the actual arrangement I ordered. However, no one called me and I’m still waiting. I am very disappointed if this is how you treat your customers. The flowers were obviously a left-over arrangement and could have been for any occasion….shame on you. I gave you two days to make this right and call me, and you chose to turn a blind eye. I received an email offering me $12 discount on a future order in exchange for my satisfaction. Keep it.Desired Settlement: Since they obviously can't give my mother the exact flower arrangement I ordered, I want my money back.

Business

Response:

This case has been completely resolved. We have spoken with our customer and ensured the re delivery has been made. We have also credited back the customer fifty-perfect off the order. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Ordered flowers to be delivered. Order never arrived.

Customer service does not respond with solution or answer.Desired Settlement: I want them to credit the $65.98 back to my [redacted] account

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for a friend who had lost her husband. A few days later, I received an email saying the flowers had been delivered. A month later, I asked my friend what she thought of the flowers I had sent her. She said she never received them. I called the business and they said they did not know what happened and would send them to her. They apologized and said they would upgrade my order. A few days later, I received an email saying the flowers had been delivered. I contacted my friend who said she never got them. I called back the business and told them again what had happened. I demanded a reimbursement and told them I would never do business with them again. Stay away from this business.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I placed an order for my wife late Tues evening. The delivery was for today. I have sent flowers from the company 4 times in 6 months. The last 3 were to my wife, same business address. They did not arrive today. I inquired with the company and was told "the recipient could not be confirmed" what does that mean. They had the name, the business name, address, suite number and zip code. Like I said same as my past deliveries. I don't think they even tried. It was a lame excuse.Desired Settlement: They offered to refund but what about my wife? She had a bad week, I was trying to do something nice for her. It would have lifted her spirit. If the can't deliver they shouldn't advertise. Don't make promises you can't deliver on.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being sent to the recipient on behalf of our company. We have also emailed the customer a twenty-dollar gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: On Tuesday February 16, 2016 I ordered an upgraded flower arrangement as well as a teddy bear to be delivered for my mother's birthday on Friday February 19, 2016. When I got home from work on Friday I called my parents and found out that the flowers had not been delivered. I contacted From You Flowers and was asked to hold while they checked on the delivery. When the person came back on the line I was told that I ordered purple flowers and the florist only had pink flowers and that they didn't have any teddy bears either. I was asked if they could make substitutions which I wasn't happy about but agreed to so that my mom would get some flowers for her birthday. She is suffering from a terminal dementia condition and our family is trying hard to make every event we have left special. Then the customer service rep said "by the way, the florist is closing at 5:00 and as its 4:30 already the delivery won't be there today". I pretty much lost it at that point. They have had this order for days and never bothered to call and ask to make substitutions. They were never going to send flowers to my mom, nor were they going to contact me. I used my [redacted] account to order these flowers and the money has been gone from my account since I ordered them on Tuesday. I am extremely upset and demanded a full and complete refund. I have contacted [redacted] and filed a claim with them. They, [redacted], advised that they had not received a refund attempt from From You Flowers. I understand that this has all happened in the last two hours but I am furious. These people advertised a product and service they had no intention or ability to provide. They took my money and my good faith and provided nothing in return.Desired Settlement: I feel this business should be investigated for fraudulent advertising and that they should have a legal responsibility to provide the product and service that they are accepting [redacted]ment for. I want my money back and I want them to correct their advertising so that people are not [redacted]ing for products and services that this company cannot provide.

Business

Response:

This case has been completely resolved. We have spoken with our customer and have credited the order back in full. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.