From You Flowers

Review: I placed an order for same day flower delivery online before 11am. The From You Flowers website advertises in multiple locations "Guaranteed Same Day Delivery". I placed my order, selecting same day delivery and received confirmation of my order and delivery date via email. I then received a call just before 6pm from a customer service representative stating that they were sorry, but my order would not be delivered until tomorrow because they hadn't been able to find anyone to make and deliver the arrangement same day. I asked why I was not notified immediately that my order could not be fulfilled and was told it is their policy to keep trying until the end of the day before they notify the customer. I asked where it was stated in their policies on the website that it is a possibility that they can't find someone for same day delivery and therefore my order will not be delivered and I won't be notified until close of business and was told it is "just an internal policy". The company has agreed to send the arrangement late and offered a refund -- but that does not address my concern. My concern is that they are advertising prominently on their website that they are a same day service and no where do they clearly disclose that they might not be able to deliver same day and won't notify you until the end of the day. I called customer service again to speak with a supervisor before writing Revdex.com and asked that they as well point me to the information on their website that states they don't actually guarantee delivery and she stated there was nothing on their website explaining this.Desired Settlement: Clearly state to customers during the purchase process that it is not a guarantee of same day delivery and is instead a "best attempt" at same day and that the company policy is to continue trying until the end of the day before notifying the customer that orders will not be fulfilled.

Consumer

Response:

From: [redacted] L [redacted]] Sent: Friday, October 02, 2015 11:30 AM To: [redacted] Subject: [redacted] Hi, I filed a complaint this morning and my requested resolution was a chance to the advertising claims on the website. I received an email back that my complaint had been closed as it was sent for information only. Can you please clarify how I should submit a complaint that I would like a resolution to? The claims on the companies websites are inaccurate and should be fixed to protect other consumers. Thanks, [redacted]

Business

Response:

Good Morning [redacted], I’m writing in regards to case ID [redacted]. Our customer was upset due to the order not being delivered on the day as requested. The customer was extremely upset with our company so we went ahead and refunded her in full and sent out a complimentary arrangement, she accepted. The customer filed the Revdex.com complaint so we were able to reach back out to her. The order was delivered, but the customer wants us to remove our “same day” guarantee off of the website. We did let her know that was something unfortunately we were unable to do, but we were happy to send out a future complimentary arrangement to any recipient of her choice as an extended apology. The customer at this time has declined the second complimentary arrangement, but we will honor it once she calls us back. We feel as though we have done everything on our end to resolve the matter, the request she has for our company is unfortunately not something we can do. We would like to consider this case closed. Please let me know if there is anything further I can do. Thank you so much for your time Tayler

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: From You Flowers sold my information to a place called [redacted] and signed me up for a magazine subscription I did NOT ask or sign up for. Completely unauthorized and unwanted.Desired Settlement: I don't want any magazine subscription and I sure don't want to be charged for it because if shady practice and some dumb check box I may have missed. Completely unwanted!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have removed the customer from [redacted] and from receiving future emails. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a basket of candy for my sons birthday Dec 4,2013 this was suppose to have been delivered that day and it was not.well because of that they were suppose to get the package there next day by ten am at which it did not make it til after two pm and they were suppose to even upgrade his basket for our trouble from it not making it there on time.when it reached my son it was not even as described or anything like the picture in this basket was small bite size candy bars when it was suppose to be full size candy bars and bags of chips and cookies.this basket had a lot less chips and only a brownie and was just wrapped in plastic not even nothing like the basket shown either.when I first emailed.them abt the issue they was saying they.were sorry for the problem but would offer me a gift certificate to use on our nx order which had to be purchased within two weeks and was not willing to do anything else.I.finally call them abt the matter and this was six hours after this was delievered bc I had been waiting on them to have a manager call me after the first time I called.I kept calling to have to demand a manager and when they get on the phone they tell me they cld make the basket right only with the exception if this basket had not even been opened.I explained to them it had to be opened to.see.what was in it bc it wasn't even as described in their picture.I ask them several times if anything just make it right by at least taking something out there that made up for the huge misrepresentation and to make it right.I explained to them my son was autistic and he could not have just been expected to not open a gift that was his birthday when this was their fault I even sent them a picture of what this poor excuse of a basket they sent my child and charged me almost sixty bucks for for me to.be paying for bite size bars when.that was not the basket ordered and then they were suppose to upgrade it anyways to make it bigger for our trouble.this company even acknowledged wrg doing and still did ntgDesired Settlement: I want my full refund that I paid for this since this was my child's birthday gift and not only was it late but it was not even nothing like I ordered.I asked them to make it right and they would not even.send even a basket to make up for what all had been left out and missing bc the plastic wrapping had been opened to view this basket and then they tell me they are not gonna do anything and yet this is their mess up I have email confirming all of what I have said between me and this company

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding the order.

Review: I needed an arrangement delivered to a school before 2:00PM and although they're website stated they cannot guarantee deliveries by a specific time I decided to follow up with both an email and telephone call to speak about the possibility of the delivery being made on time. After explaining that the delivery needed to be made before 2:00PM because the recipient would be gone after that time, the customer service representative for the company assured me that it, "would not be a problem" because I had called to order them so early 8:30AM. The delivery was not made until 3:00PM and the recipient did not received them in time for her birthday. Upon calling the company at 2:45 to find out about the delivery, they said they could not get a hold of the flourist and assured me a phone call back that evening. I did not hear from the company until I followed up with an email. When I called the company back, the customer service representative spoke rudely to me and repeated their "no guarantee" policy despite me being misled by the previous days representative.Desired Settlement: The service that was purchased was that the recipient was to receive the arrangement the day of her birthday. I contacted the company in two forms to assure that this could happen so that in case it could not then I would use another vendor. The arrangement was not received by the intended recipeient until the following day. I would like a refund for being misled by the previous day's representative who assured me that it would not be a problem to have it delivered by a certain time.

Business

Response:

This case has been completely resolved. We have left the customer a message letting them know the order has been refunded in full. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I purchased a flower arrangement which was advertised as best value. It was pictured as .roses, lilies & lilacs. I ordered it and sent it as a thank-you to an address in [redacted]. Once the flowers were delivered I had my son take a photo and text it to me. The arrangement sent consisted of carnations, daisies filler. I still have the the photo. I call this company to express my dissatisfaction. They asked me how many flowers when in the arrangement and the colors. I could not tell the number of flowers. My point was they advertised roses, lillies & lilacs and sent carnations & daisies (fillers flowers). I kept getting the run around from their rep. They offered 25%, then 35%, then 50% plus a $20 gift card. I was placed on hold numerous times and was not allowed to speak to a manager or supervisor. I wanted the company to send the correct bouquet and pick up the tacky bouquet which was sent. They refused. This company usa bait & switch operation. I would never had known if I hadn't had my son take the picture. They sent me a gift card email for $20 and refunded approximately 19.00Desired Settlement: I ask for a replacement.the company refused. I want everything that was charged to my card refunded. I will return their gift card email because I will NEVER use this company again.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered the Summer Sunshine Bouquet for same-day delivery on 7/29/2014. When the recipient sent me a picture of what was delivered, I was completely embarassed! The bouquet looked nothing like was pictured and described. The flowers were "substituted" with much cheaper flowers, and did not have the same quality as what was pictured. Also, the vase that was supposed to be included was a "unique" vase, but that's not what was sent.This is the second time I've had quality issues with FromYouFlowers, but chose to ignore the first time as chance. So when I called to get a refund, I was told that if I wanted a 100% refund I had to accept the possiblity that the delivering florist would come to the recipients house and re-claim the arrangement! So not only am I mortified at what was sent, I have to be further embarassed by risking that the potentially irate florist would come take the arrangement back. I could never agree to this--how would I explain this to anyone? And what if it was a funeral arrangement? This is not satisfaction guaranteed.I had to settle for 50% off, just so the florist would not knock on the recipients door to take back the flowers. I want a full refund.Desired Settlement: Please refund 100% of my cost.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift certificate. Please let us know if there is anything else we can do regarding this case.

Avoid this business at all cost. They don't deliver as advertised and then you get the run around from them. They are not a responsible business

Review: I placed an online order for flowers to be delivered to a family member who resides in [redacted]. The order was placed on 2/21/15 for delivery on 2/22/15 before noon. On Monday, 2/23/15 I received a call to inform me that the local florist hired by From You Flowers was closed on Sunday 2/22/15 and did not receive the order in time to make the delivery on the agreed-upon date. I requested confirmation of delivery via email. Subsequently, I was informed that the local florist fulfilling the order did not have the arrangement I ordered in stock and was preparing an arrangement with different flowers. Thus, not only did From You Flowers fail to make the delivery on the agreed date, they also failed to deliver the product I ordered at all.Desired Settlement: I want a full refund of the charges as well as a written letter of apology to the intended recipient of the flowers explaining why they were not delivered as promised on her Birthday.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, as well as sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered 2 arrangements (1 from me and 1 from my employer) on April 1, 2014 to be delivered to my Aunt's funeral by April 3rd. Upon arrival to the chapel, I was SHOCKED to see how skimpy the arrangement was not to mention how poorly the flowers were arranged complete with a banner (an additional $5) that you couldn't make out. The arrangement itself was leaning to one side and looked liked an incompetent florist added a few daisies and greenery here and there. There was no sign of the arrangement ordered from office so I contacted a co-worker to call fromyouflowers for me and they were able to track down the order at the last minute. This arrangment was actually worse than mine as the supposed *Premium* version had been ordered, yet what was deliverd was a very small arrangement with wilted roses. I have never been so disappointed in anything I have ever ordered online.I contacted a customer service rep on April 7th and this was all that was offered: I was told I would receive a 10% credit back to my credit card. That turned out not to be true as what I really received was a 10% credit that I could on the site and it would be valid for just 7 days. I am also to receive a $15 gift card (to be used only on the site) and I haven't seen evidence of that yet but why would I attempt to use a site that so horribly mis-represents their product? I've been burned twice and I don't want to risk a third time. The rep offered a 20% credit back to my employer's credit card which (in actuality) has only resulted in a 20% credit on the fromyouflowers site.This company is a RIP-OFF. They misrepresent their product like none other I've ever encountered as the flowers you actually receive look worse than week old flowers from the grocery store and cost 3X as much.Desired Settlement: I want a complete refund to my credit card in the amount of $59.98 and I want a complete refund to my employer's credit card as well.

Business

Response:

This case has been completely resolved We have credited back the customer thirty-five percent off of the order and we have confirmed this with the customer. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I had two dozen roses delivered to my work for valentines day. They advertise "fresh cut flowers" They arrived in a box. The roses were old and wilted. The roses looked nothing like the picture. When I called for an exchange or refund I had to wait 20 minutes just to speak to someone and all she could offer was a 25% credit!

Business

Response:

This case has been completely resolved. We have attempted to contact this customer several times regarding this case we have left several messages, along with email. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card.

Please let us know if there is anything else we can do regarding this case.

Review: www.fromyouflowers.com appears to be in business to rip people off!! This is a total Scam Website.

On Friday, 5/10, I ordered two flowers for ($95.65 and $53.14) for the Mother's Day using my Bank of America card. Couple hours after ordering the flowers, I noticed three charges pending instead of two. I called FromYouFlowers customer service number to ask what the third pending charge was for. I was told that it was accidently ordered but will be cancelled. Later on, I received the order confirmation email and I called them again, but someone told me not to worry about it since it was already cancelled. When I asked for the cancellation number, I was told that they do not issue one but it's the same as order number. ....a way to rip off people, I guess!!

On Saturday, 5/11, I noticed that even the "free same day delivery discount" was not applied to my two orders. I called to inquiry about the discount that was not honored and was told that $3.999 will be refunded to my credit on each of my orders. On a little positive note of this horrible experience with FromYouFlowers, both my two orders were delivered on Saturday, 5/11 as promised.

On Monday, 5/13, one of the persons whom the flowers were sent to, called me to inform him that she got another mother's day flower on the day after Mothers' Day. I immediately called again FromYouFlowers to ask why this was delivered after I was told that it was cancelled. They kindly told me that they will credit me back for their mistake. To be on the safe side, I called also my credit card company to check whether the order was actually charged for and was told that all three charges were submitted for payment. But I decided to give it couple days to clear as they promised to take care of it.

On Wednesday, May 15, 2013, I called FromYouFlowers to check if they credit had been issued. For two incidents, people hanged up the phone on me when I was asking them why they are charging me for something that I did not order. I called again for a third time and finally spoke to a guy whom I asked to transfer me to a manager. I was completely shocked and surprised when the lady started telling me that per their records/call logs, I never told them that it was a duplicate order until today. I told her, if their calls are recorded, she can go listen to my Friday and Monday calls about this unauthorized charge for $91.36. The lady went on and on without wanting to listen to me or showing the will to address the issue than repeatedly saying "sorry we cannot refund your money because the arrangement was delivered."

I called my Bank to file a dispute for this unauthorized charge. The customer service representative put us on a three-way conference with one of the FromYouFlowers to try to resolve the issue than filing the complaint. We were again on the conference line with a guy who sounded like was talking from a written script that he was reading that "we cannot refund your money because it was already delivered." The issue was not resolved and filed dispute for the charge.

What a horrible experience dealing with unethical company that appears to be in business to rip off people. I am asking for the full refund of my $91.36. I wonder how many people have been ripped off by this company. The worst place to go for florist service. The company has no ethical values. A total Scam Website.

Desired Settlement: I am seeking for full refund of my $91.36 that was charged with my authorization as I did not order the third flowers.

Business

Response:

Business Response /* (1000, 5, 2013/05/20) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. They were satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (3000, 12, 2013/05/23) */

I just noticed that FromYouFlower just credited my account with a partial refund of $80.61 in lieu of $91.36 that they mentioned to me on the phone when they called. I still need my full refund, which they did not honor as discussed.

Business Response /* (4000, 14, 2013/05/28) */

We called and explained this to the customer. The customer had previously received a refund of $10.75 on 5/10/2013. We refunded the remaining refund of $80.61 for a total refund of $91.36. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I ordered a plant for a FUNERAL on 2/3/2014. I paid the extra money to have it delivered the same day. I got a call that afternoon stating that it would not be able to be delivered that day but they would refund the extra same day delivery fee and it would be delivered the next day.

I then got a call the morning of 2/4/2015 stating that it would not be delivered at ALL!!!!

I called them and after waiting on hold for 15 minutes got a CSR. I asked for a supervisor who conveniently, there was not one available. The CSR proceeded to try and help me and told me that the reason for not being delivered is because there was no delivery service in my area. However when I placed the order they asked for my zip code and it stated it COULD be delivered the SAME DAY.

I am SUPPOSED to get a refund for the entire order, and it STILL will NOT be delivered.

Thanks for taking away what I was sending to a good friend of mine who had JUST lost her daughter.Desired Settlement: This company needs to update its site if they cannot deliver in an area. This is a horrible business that is not delivering like promised on their site. FALSE ADVERTISING at its finest!!!!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have shipped out a complimentary arrangement as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Saw there website for sending flowers wanted to send my daughter flowers for her birthdaythought it would be nice to send flowers day before 1-14-14contacted and ordered regular size birthday celebration arrangement was supposed to be delivered before 6 on the 14threceived a call on my cell phone at 6:15pm because I emailed them because on tracking order it said it was not delivered yet, when they called a customer rep said they could not contact a florist in area to deliver and it would be delivered on 1-15-14 and I would be upgraded for inconvenienceI said ok I understand Plus I paid extra for one day service!on the 15th I checked track order again and still was not delivered 2:17pmfinally my daughter said she got them I asked for a picture of arrangement I was shocked to see it was less flowers than regular size in vase no colored ribbon tied on vase and I questioned where was the upgrade?I emailed my complaint and also sent pictures of the one sent to daughter and the one that I originally ordered without upgrade they said the flowers looked fine I said how could they say that when clearly in pictures they were at lot different also they said they called the florist in Springfield Ma that they went through and told them of the complaintI was told I would be sent a $10 gift card for when ordering again which I told them not to bother sending me because I would not order again from their site againThank youDesired Settlement: would like full cost refunded $40.97

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let me know if there is anything else I can do regarding this case.

I ordered a flower arrangement and paid for same day service. My order number is [redacted].
The flowers should have been delivered on 10/12/2014. My friend had just lost her dog,and I thought this might brighten her day a little to know we love her. I received and email from
From you flowers.com stating they did not send the flowers but could send them on 10/13/2014. That is three days late. They offered me a $10.00 credit to use on a different order.
Are you kidding! When I asked what happened they said the florist just did not have time and they called to tell me. I never received a phone call. I did however see my friend on Monday at work. I asked how she liked her flowers and she said they where nice. She never received them!!! And went out of her way to thank me for something she never got. She is a great friend and someone who deserved to get the flowers I bought and paid for. Very disappointed with your less than adequate costumer service. Don't order from this company, they just do not care.

Review: I ordered some flowers on 24th of October and had them to be delivered the 26th of October. The recipient never received them and I called and they claimed to have not been able to get in touch with the florist.Desired Settlement: I would like a full refund of my order because the flowers did not come or did I get a call saying anything about it

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for a friend's birthday 2 different times . Each time they didn't deliver the flowers and said that the florist didn't answer the phone. This is after they had already taken my money. This ruined the only gift I purchased for her birthdayDesired Settlement: I would like this business to be looked into making sure it's a legitimate business and for them to follow through

Business

Response:

This case has been completely resolved. We have refunded both orders in full, along with a complimentary arrangement in the amount of fifty dollars being delivered today. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Ordered flowers on a Saturday. Order delivered3 days late. Payed to have order delivered before noon. Called and complained. Flowers were supposed to be upgraded. They were not. Note of apology was supposed to be provided. It was not. Money refunded. They had the florist go out to recipients house and pick up flowers and would not replace them.Desired Settlement: They should replace order to make customer happy!!

Business

Response:

This case has been completely resolved. Our customer has been credited back in the full amount of the order, along with a complimentary arrangement being sent to the recipient. Please let us know if there is anything else we can do regarding this case.Thank you

Deceptive advertising is false advertising and it is unethical!
They have a "service and handling" fee, which they will try to sneak in on you at the end after you go through all the steps, BEWARE!!!

Review: This company misrepresents their services and then does not issue a refund for failure to perform. Fraud.Desired Settlement: We want a full refund and a written apology explaining why they lie.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Frustrating experience. After going through all the many time consuming questions with cust service and ordering anadvertised 59.99 arrangement, suddenly the bill at checkout is 79.99.
I said to remove the blue bow I requested (there was a bow on the vase on the photo and no mention of an extra chg for making the curly ribbons blue). That was $5.00 off. The gift card was $5.00 I was told. I had asked for a small mylar balloon which I then said to remove. A "service" chg of 8.95 was added even though no mention was made on the page I was using. They advertised NO DELIVERY CHARGE, the they try to sneak in a service charge which the say is somewhere in the many paragraphs of fine print somewhere on their site. This is bait and switch.
They did deliver as promised but it was an exhausting experience.