From You Flowers

Review: Flowers ordered were not delivered, either on time, or late.

Product promised was not delivered, despite emails saying they were and calls saying they would redeliver. I paid an enhanced fee for same day delivery which was not received.Desired Settlement: I reached out to my credit card company and was only able to receive a refund when they threatened this company with entering into a payment dispute. They would not refund my money otherwise.

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

This has been resolved entirely. The customer returned our call and we confirmed that a full refund was issued to their account. Please feel free to contact us with any other questions or concerns. Thank you.

Do not use this company! I ordered purple iris and tulips with a "customized vase"for my mother for her birthday. I chose the iris because she has happy childhood memories with them. They only sent purple and yellow tulips with a laminated picture stuck inside a clear vase. That is NOT a customized vase! I called and was on hold for almost 10 minutes and someone picked up and I was disconnected. I then waited another 9 minutes. I asked for 50% back. They offered 30% and a gift certificate. I said 50%. When I got my credit it was only 25 %! I called and they said they credited me 50% of the half of the flowers I didn't receive! That was NOT the deal!! After I went ballistic, they finally credited 60% of the total. Let's see how that turns out since I have to wait 3 days for the credit to go through.

Review: I ordered flowers for Valentines Day to be delivered on Valentines Day between the hours of 9a-5p to a business address. The order was placed on February 8. I called customer service at 1:30pm to check the status of the delivery. C/S called the florist. I was told that the flowers were on the delivery truck and would be there. At 4:30p I called back to C/S. I was told that they could not reach the florist but they (C/S) would return my call shortly. I informed them that the office building is now closed and they took my home address as an alternate delivery address for delivery on Valentines Day. I stressed to C/S that not sending the flowers to the business address was unacceptable but would settle for delivery to my home. C/S stated that they would inform the florist and call me back shortly. After not getting a response I called again at 6:30p. I was placed on hold for 40 minutes and hung up on. I called again (4th time) at 8:20p. I was told that the flowers would be delivered the following day (Saturday) to the business. C/S stated that I had approved the alternate delivery day. I explained to them that I did not approve delivery of Valentines flowers the day after Valentines day to a closed business. They said they tried calling the florist but received no answer. I requested a refund and they refused; stating that they had to speak to the florist first. I was told I would get a call back. I did not. I called again at 9:30pm. This was the 5th time I called. C/S refused to refund my money until they spoke to the florist, but would call me back once they did. They said they sent an email to the florist and I have to wait for their response and confirmation that the delivery did not happen. I was told I would get a call back on Saturday. Each time I called I had a 20-40 minute hold time. C/S never called me, I had to waste hours of my life calling them. Promises were made and not kept and I'm waiting on my refund. I will never do business with this company again.Desired Settlement: 1) Full, immediate refund.2) Follow through on promises. If you promise to call me back. Call.3) Call with any order/delivery issues. Your site says you will. But you don't.4) Remove my information from any mailing or promotional listings. After my refund is processed I wish to never be contacted by this company again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Brian Patton

I have received a refund from the company listed in the complaint. Please close out the complaint number [redacted].

Thank You,

Review: I ordered flowers and candy on the day preceding my child's birthday, for my child's birthday and paid for an early delivery before 12:00 noon. The company advertised same day service to the area I needed the products delivered to.

From You Flowers did not deliver before 12:00 noon, and in fact called at 4:00 pm eastern time to say they would not be delivering them at all. Has I been informed that the advertised service would not be honored early in the day, before 12:00 noon, I could have ordered flowers and candy from another company that could have delivered them on time, and more to the point, on her actual birthday!

Now my child's birthday went unremarked by me because of false claims by an internet company. Simply canceling the order and refunding my money is a poor substitute for due diligence on the part of From You Flowers.Desired Settlement: If this company is unable to provide the services they claim on their web site, then the company must stop claiming to be able to do so. I have no idea what percentage of the time they fall short, or fail in their advertised claims, but it affected my child and myself.

I believe the company doesn't post unfavorable reviews, so the public has no idea if the claims will be honored.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent up a future complimentary arrangement on behalf of our company to any recipient of the customer's choice. Please let us know if there is anything else we can do regarding this order.

Thank you

I ordered a gift basket for my daughter, and paid extra for certain items. When she received it, it looked like something a 10 year old threw together. I contacted the company, and send a picture of what was received. Management promptly called me, were very apologetic, gave me a refund, and today my daughter received a very nice basket.
They rely on other companies, which can create issues, but they are willing to go above and beyond to make it right for their customers. I will definitely use them again.

Review: Within the last 30 days I've had 3 problems with this company. The first problem was an order I placed for same day delivery. It was never delivered that day and with many emails and a couple of phones calls I finally got them to deliver it the next day. For my inconvenience I had asked for a refund. All they gave me was a $15 credit to use their service again. I wasn't happy with it but it was better than nothing and they wanted to prove to me that they don't normally mess things up like that. So a few weeks later I placed an order ahead of time instead of doing the same day service. The next day I received a call from them saying the recipient was not home. I had told him that it wasn't scheduled to be delivered until November 15th. He said alright I'll bring it back to the shop. So today November 14th, I emailed them to double check that my delivery scheduled to go out tomorrow will be handled well. They assured me it was going out the next day. An hour after I spoke to them I received another call saying that the recipient wasn't home and they had left it with a neighbor along with a note on the recipients door. I told the man that it wasn't scheduled to be delivered until tomorrow. He had said to me that they don't do deliveries on Sunday's! After being extremely irritated I sent them another email explaining what had happened. The only thing they offer to do for me is send out a fresh bouquet tomorrow. All I want is a refund for all the trouble they have put me through this last month.Desired Settlement: Like I said I would really like a refund for all the trouble they put me through. They need to find a better system to run their business because it's obviously not working out this way. If they don't do Sunday deliveries then they should remove that option from their website.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered the deluxe Perfectly Decadent Item #[redacted] showing brands such as [redacted], etc. I order a lot online and understand that items such as these are often not exactly as pictured. However,I have a picture of the basket that was delivered: [redacted] individual hot chocolate packages, individually cellophane wrapped crackers (no box, no brand) and a cheese package labeled "[redacted] Brand"l. I paid for delivery by noon and it was not deliverer until late afternoon. Instead of it being a taste of decadence, it was cheap and embarrassing. A second basket was supposedly delivered but that was after the intended recipient went out of town. from what I am told, the contents were not substantially different.Desired Settlement: Originally, I asked for a refund on the expedited delivery charge. Since that has not been resolved and I have been essentially ignored by customer service and spent almost a month on this now, please refund entire amount. Generic replies to my emails should NOT be considered actual responses to my requests.

Business

Response:

This case has been completely resolved. We have tried numerous times to reach out by phone and via email to our customer and we have not received a response back. At this time we have let the recipient keep both deliveries and have refunded our customer in full. We have also emailed the customer a $20.00 gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case. Thank you

Review: I placed 4 orders of flowers arrangements (standing sprays) on their website (fromyouflowers.com) for my uncle's wake to be delivered to a funeral home. They charged my card for all of them. However, one arrangement never showed up and seems like they had no records of even delivering it. The other two that arrived were so pathetic looking that I wouldn't have paid $20 for them. I paid about $175 for each arrangement. They were nothing like the type or size described/shown on their website. I was on the phone with their customer service for over one hour during the wake. Not only we felt so ripped off by this company in such a difficult and sad time. There was nothing they could do at that moment. They apologized for the error and will investigate the local vendor. The funeral home director ([redacted] at ###-###-####) tells me this is not the first time this has happened with them. It is just so wrong for them to take advantage of people during such difficult time when they are vulnerable dealing with the death of a loved one. The added stress they caused to myself and my family were just simply unacceptable and unforgivable! There should be better enforcement of their business practice and products.Desired Settlement: They only refunded 3 of the 4 arrangements I ordered. I thought they were going to refund all my orders as a way to make up for their fiasco and for causing so much emotional distress to my family. I would like them to refund all my orders and never have to deal with them again.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Review: I placed an order with foryouflowers.com for a spray for a funeral viewing and service after spending quite a bit of time on their web site choosing the "perfect" spray. The spray I chose had several wonderful reviews and the company (according to their web site) boasts that they are one of the best "online" florists. I placed the online order on 02/19/14 for a delivery date of 02/20/14, which was the first day of visitation. I received a confirmation of my order, including delivery date of 02/20/14, with all of the specifics. By the 5 PM visitation my flowers had not yet arrived. I called foryouflowers and was told that they couldn't reach the local florist, but that they had left a message for them and they would call me with further information about my order. I received an email confirmation today. 02/21/2014 at 5:43pm that my order had been delivered (45 minutes after 2nd night of visitation had begun). What was delivered was not what I ordered. Not even remotely close. I understand subs. are made in this industry, but if the end product does not resemble purchased arrangement there is a problem. I emailed back and forth with them and all they will do is issue me a credit not even worth 1/8 of what I paid for this spray. I would like a full refund since they are not going to attempt to correct my order. I have no plans on doing business with this company in the future, therefore a credit towards future purchases will not do me any good. I beleive a phone call should have been placed to me if the arrangement (or something similar) was not going to be an option. I would have been happy to choose another arrangement. These flowers were not attractive, especially for a gentleman's funeral as they were a reddish/hot pink color. Their unwillingness to correct this problem by switching this horrid arrangement for the proper one (one one similar) and only issuing me a credit toward future purchases is highly unacceptable.Desired Settlement: Replacement if they would have done it when first notified, but at this point, I feel a refund is in order. I also feel that they shouldn't advertise these specific unique arrangements if it isn't possible to follow through with them.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $25.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: Where do I begin. Well first on their web site it states the delivery times are 9-5 for residential deliveries (my girlfriend was at work and it was suppose to be a surprise) and the florist ruined that surprise by calling calling her at 7pm MST saying they couldn't make it on time. I called them and they said she WASN'T there. She was there and they were suppose to call her and tell her when they got to her work to pick up the flowers from security but they didn't. So after calling the florist and listening to excuse after excuse and lies it told them to deliver the flower to our home. The flower's finally came at 9PM MST to our home (not the original delivery request) they delivered a bouquet resembling nothing of how it did in the pictures from the website (I have photos to prove) I have sent 5 emails and got NO RESPONSE and tried calling but refuse to stay on hold again for half hour because when I previously called the rep said she could do nothing to help but issue a credit for 25.00 that has still never come and that was before they brought the sorry excuse for a bouquet. I have expressed numerous times I want my money back and have gotten not one response. I'm doing this complaint with the hope others see it and NEVER use this sorry excuse for a company.Desired Settlement: I want a full refund because they didn't keep their end of the deal.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered a funeral wreath Peace Eternal Wreath valued at $229.99 on their website and what I received was nothing like the picture of the wreath that I ordered. I feel was deceived and paid too much. I called and emailed regarding my dissatisfaction. Customer rep told me how sorry they were and have already issued a $15 gift certificate. Explained to rep I don't want their gift certificate since I won't be ordering from them anymore.Desired Settlement: I asked that Revdex.com look into this business for their false advertising and ripping off people's money. Business should be held responsible for false advertising.

Business

Response:

This case has been completely resolved. We have credited back the customer an additional credit for a total of forty dollars back to her credit card. We have also increased the gift card up to $20.00. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: On three different occasions I ordered flowers paying for expedited services and they did not uphold their end of the deal. On the first order the flowers were delivered a week later, the second it was several days, and on the third order I called to make sure the same issues didn't arise and I was guaranteed it wouldn't by management and it still happened. I received a free upgrade which was good but after I got a delivery conformation and found out the next day that the flowers were not delivered made me upset. I called and received a apology and I was reassured by management that my flowers were going to be delivered which still didn't happen. I received a call from someone else in management stating that they apologize and my order was going to go out with a apology letter and $7 off my order. I thought that was a slap in the face seeing that I paid my money upfront and was not satisfied so I asked for a refund.Desired Settlement: I believe I was entitled to at least another upgrade or free flowers.

Business

Response:

This case is completely resolved. We are sending out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case. Thank you

Review: I ordered flowers on 3 September for a funeral viewing on Wednesday night. They did not deliver what I asked for and sent an email that said they could not deliver it and that they need to deliver a sympathy basket. Well, now the funeral was Thursday and I got an email at 1045 after the fact that they could not do it. These deliveries were for the funeral home and specifically for the funeral. Saying they could not deliver what I wanted and needed to do a sympathy basket. I tried to call their 1 800 number and it was to busy it said I should email them. I finally got a hold of them and they said that they would deliver flowers on the 5th of September to an alternate address. I got my sister in laws address said lets do local florist selection and have something of equal value delivered to the home and I changed my order to something of appreciation for all the arrangements my sister in law made for the funeral. To this date still no flowers and finally I think they are going to refund my money but oh yeah not before another email saying they could not deliver today and can they deliver something tomorrow. I am beyond embarrassed angry and very disappointed and feeling stupid at being lied to and taken advantage of.Desired Settlement: I think they owe me a refund and a delivery to my sister in laws house and a delivery of some sort to my house for the trouble.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up two complimentary arrangements on behalf of our company to the families as well. Please let us know if there is anything else we can do regarding this case.

Review: I have TWO complaints about this business from 2 separate times.May 7th, 2014 I had my beautiful baby girl. My mother in law attempted to use this business to send me flowers. They were never delivered, the company offered to deliver but my daughter was already a month old by then.Today, August 29th, 2014 my husband ordered me birthday flowers(not knowing about his mothers problem with the company), He ordered express (that they be delivered in 4 hours) and he got an email saying they were delivered when in fact they were not. Now he's trying to contact them but I feel like he'll have the same problem as my mother in law.Desired Settlement: Looking at the reviews online, we aren't the only ones who have had this problem, it looks like it happens all the tie. I think this business should be shut down if they aren't going to do what they say.

Business

Response:

This case has been completely resolved. We have tried to contact this customer several times regarding this order. At this time we have called and emailed the customer four times and just waiting on a response to resolve the issue. We have credited the fee back to the customer for the delay in delivery, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case,.

Thank you

Review: I ordered an arrangement of flowers from Fromyouflowers.com on 5/9/14 and it was confirmed by email at 7:04 am EST that this delivery would go to my mom's residence the same day. My order number is [redacted]. To quote their website: - Need flowers delivered same day? No worries! Place your order before 3:00 PM in the recipients time zone and From You Flowers guarantees the florist arranged same day flowers!My confirmation email stated that my recipient (my mom) would receive by 6pm at the latest in her time zone. 6pm came and went. I did not receive any communication from the company: no email, no call, and neither did my mom (they had asked for her contact number in the original order). I called the company and was on hold for about 10 minutes before I finally got through to someone. That person checked with the local florist and confirmed the flowers would not be delivered that day and that they would be delivered the next day. I was a bit upset that this company offered same-day delivery and that I ordered many hours in advance of their 3pm stipulation. However, I wanted to make sure the flowers were delivered. I did receive confirmation on Saturday that they were delivered. On Monday, I called the company to share my concerns about paying the same-day delivery fee when in fact it was not delivered same day nor did they contact me telling me it would not be. After some discussion with the representative [redacted] who did not transfer me to a supervisor like I had requested, it was agreed upon that I would receive $19.78 refund. I had asked for 50% of my money back was informed that the florist could come back and take out what they were owed since the flowers were received. So, I agreed 19.78 was fair. They had originally charged me $14 for handling fees as well as $2 for same day delivery, so I felt the $19.78 from a total cost of $47.97 was fair. The representative informed me it would be a couple of days until I saw the refund in my account. On Wednesday, I checked my account and saw a refund for only $11.98. I called the company and talked to [redacted] who reviewed the notes and apologized. She stated that the math had been done incorrectly and $11.98 was the correct refund. I explained I did not agree to that amount but did agree to $19.78. I asked again to talk to a supervisor and instead was placed on hold for 5 minutes. When she came back, she confirmed I would receive the remaining $7.80 from the $19.78 quote and again it would take a few days. I checked my account today, Friday, May 16, 2014 and had a refund of $4.50. I looked for a place on their website to send a complaint and found the following guarantee: -From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you.I called FromYouFlowers again and spoke with [redacted]. I explained that I was frustrated as this was my 3rd call all stemming from an incorrect delivery that had been guaranteed. She apologized and read the notes and saw that the original rep, [redacted] had incorrectly calculated my refund. She went on to explain that their credit department corrected her error and that is the reason for my $11.98 and then $4.50 refunds. I said I understood that their department would do this however I was quoted $19.78 for a refund and had agreed with that and it should not be my fault that her math was incorrect and the credit department didnt issue this. [redacted] said she understood. I asked if I needed to talk to someone else in order to get this resolved. She stated that she would be the person I would need to talk to but because all refunds go through the credit department, it would not matter what she entered as that area had already done the adjusting needed. I said, so basically I was quoted $19.78 for refund and I cannot get that amount back because the credit department will not issue it. She said yes and I thanked her and said I would file a complaint and hung up. I feel I should be refunded the whole amount of my purchase at FromYouFlowers expense (not the florist because they did deliver the flowers on Saturday) for the original issue of guaranteeing same day delivery that they could not do and not contacting me when that happened as well as all the issues with not giving me refunds they quoted me over the past 3 phone calls. [redacted] did just call me back and state she would put in the notes to give me the remaining $3.30. At this point, thats not enough for all the time I had to spend on the phone and defend my refund amounts and reason why I should have one.Desired Settlement: $47.97 was original cost, minus $11.98 refunded and $4.50 refunded, leaving $31.49 remaining to be refunded to me.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: They took my email address and instantly started soliciting me WITH MY HAVING AN OPTION TO SAY NO. I never placed and order nor completed the form

After, unsubscribing I was able to see their privacy policy. THEY DO SHARE ALL INFORMATION WITH OTHER COMPANIES UNLESS I OPT OUT. You can't un-ring a bell. I never even completed an order and they sucked in my information. They are sneaky and unethicalDesired Settlement: I want a complete list with phone number and addresses of ALL affiliates, partners, associates with whom they share.

Business

Response:

Business Response /* (1000, 5, 2013/06/10) */

There is nothing further we can do with this complaint as we did not send marketing material to the customer's email. The customer was on our website and did not complete their order. When they exited the website, they received a "Comeback" email from us offering a discount to complete their order. Their email address is not in our system and we have no record of sending them any promotional material. We have tried to ask the customer for more details regarding this but they refuse to give us any information. They will not disclose who the email is coming from, the details of the email, etc. We have tried to retrieve this information to properly assist the customer but they will not give us any details regarding the email they are speaking about. They do not want to believe that the email did not come from our company, nor will they provide us with any information to assist us in finding out what they are talking about. There is nothing further we can do at this time. Thank you.

I ordered flowers and they were not delivered!

Review: I ordered a gift online from their website and the delivery date was set for February 11th. They issued me a order number but I wasn't able to track that order number at all. The date of the delivery came and the recipient who I ordered the gift for said that nothing ever showed up so I contacted customer service and they told me someone came to the address but no one was available and they didn't want to leave it at the door. The recipient told me that they were home all day and no one knocked or rang the doorbell and that no delivery showed at all so I contacted customer service again and they assured me that it will be delivered asap and still nothing has shown up at all they keep guaranteeing that the gift will be delivered but it never showed upDesired Settlement: Refund my money back

Business

Response:

This case has been completely resolved. We have credited back our customer in full for the order, along with a fifteen dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is any else we can do regarding this case.Thank you

BUYER BEWARE from you flowers is a total rip off. #fromyouflowers I would like to personally thank you for not only providing me with the WORST customer service but for not going through on your offer to correct your error. No one let me know my flowers were not delivered Friday, when I called in to see why the agent made me feel like I was annoying her by calling in. Here we are Monday afternoon and the flowers still have not been delivered.
After I email again to see whats going on I get an response offering a full refund AND a complimentary arrangement sent, I accept the offer then ask when it will be redelivered, to which I get a response from Stephanie S. stating "only a refund will be given and no arrangement sent but please keep us in mind for future orders." Wow. Going forward you should not offer to as you did to correct YOUR error and set the improper expectation: "We have every intention of providing the best solution available to resolve the issue as soon as possible and regain your confidence in our company. Therefore, we would like to confirm a full refund and to offer you a complimentary florist designed arrangement to show how deeply sorry we are for the substandard service demonstrated by our company." Wait just kidding we are going back on our word.
Looks like FromYouFlowers does not really care. I will be taking my business elsewhere. I found out that 4 people I recommended them to this past week ALL had horrible experiences and some never got their flowers either. Way to fail on the biggest holiday in your industry of the year. Worst customer service EVER.

Review: On Wednesday 10-22 at 9am I ordered flowers for same day delivery and paid extra for that service. I got email confirmation of delivery at 230pm. As of 5 pm that evening the flowers had not actually been delivered. I called around 6 to ask why, and I was placed on hold where they then told me the florist was closed and they would call me in the morning. After receiving no phone call by 10am I called back and asked where the flowers were. They told me that the florist was unable to deliver and that they would be delivered by noon that morning. At 230pm when the flower had yet to be delivered I called back and again asked what the problem was. They told me the florist was 10 minutes out from delivery and they would be there by 245pm. After confirming by 4pm that the flowers had yet to be delivered, I called back and was told that the florist was closed and that they would call me back when/if they could make contact. At 930 am on Friday 10-24 when I had yet to hear back from this company, I called again. I was then told that the florist said they were trying to deliver each day but could not find the address. This is IMPOSSIBLE. The address and building are huge, on a very main strip, and is clearly marked in several places. I asked why I wasnt told this information earlier and was told sorry. I find this to be a problem because not only did the florist have the address, and phone numbers of BOTH residents, but they also had the option of going to the leasing office for the condo and asking or leaving the flowers there. They also made no attempt to contact me and ask for more information. I told the company I wanted my money back and they refused, several times. Only offering me 10% off my next order. I also requested to speak to a supervisor each time I called and was denied every time. They also denied my request to get the name of the florist they were using. I still have no flowers, and my bank account was charged the 45$ on wednesday and the charge is not being refunded.Desired Settlement: I want my 42$ back, and I want this company to be investigated. What they do to people and the way they handle business is absolutely deplorable.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have credited back the customer in the full amount of the order and would like to offer a future complimentary arrangement. Please let me know if there is anything else I can do regarding this case. Thank you.