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From You Flowers Reviews (2236)

Review: I ordered Flowers for Mothers Day to be delivered Friday May 10, 2013.I paid extra for same day, its mothers day and no flowers were delivered.

I ordered Flowers for my mom for Mothers Day on Friday, May 10th,2013 to be delivered same day. I paid the extra fee for same day guaranteed delivery on Friday. Today is Mothers Day and no flowers have been delivered to her. I started emailing them Friday evening after I didn't receive a call to let me know she received them, and I received a phone message that guaranteed delivery no later than Saturday. As of Saturday still no flowers. So all together I have emailed them 4 times to complain, I have only received automated responses. Today is Sunday, I am beyond disappointed, Mother Day is a special day, and the flowers did not make it to her home.Desired Settlement: I would like the Mothers Day Bouquet I ordered to be delivered with an apology to my mom, and I want a Full Refund for the false advertisement and for the grief it has caused.

Business

Response:

Business Response /* (1000, 5, 2013/05/17) */

We have attmepted to resolve this issue with the customer. We have called the customer and left three messages, as well as sent three emails to the customer requesting they contact us to come to a satisfactory resolution. We have not heard from the customer. There is nothing further we have do at this time. Please feel free to contact us with any questions or concerns. Thank you!

Consumer Response /* (3000, 7, 2013/05/20) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Yes the company tried to contact me, I did receive a phone call telling me that the flowers would be delivered on Saturday the 11th, they were not delivered, mothers day came still no flowers. I feel that I really should not have to be turning this over to Revdex.com,that they should not advertise same day delivery if they cannot do the delivery. Everything I stated in the first complaint is how it happened. I noticed that I did receive a refund, however, the fact of the flowers not delivered for Mothers Day is my complaint. The most important day of the year, and my mom did not get her flowers. As far as contacting me, they are right they have tried to contact me, but, I do not want to talk to them at this time. Maybe they shouldbe contacting my mom an apologize to her.

Review: This company is a joke. Chose the "flex option" for shipping on flowers. Said they would be delivered on Sunday, Mother's Day, at the latest. They did not arrive and I called numerous times Sunday afternoon to check on the status. Put me on hold while they called the florist which they never got a hold of, but still reassured they would be delivered. Well they were not delivered. It is the day after Mother's Day and I do not want to shipment anymore. Called customer service for the 4th time in 2 days. They said they are still unable to contact the florist. I demanded a refund and was hung up on. I called back and have been on hold for 20 minutes (assuming others are tying up the phone lines with similar complaints). They "guarantee" their product but provide little to no customer service. I should have been notified if my order was not going to arrive on time. It's ridiculous that the company cannot get a hold of the florist to even "track my order."

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like a refund for the full purchase. Not a store credit. Refund should include shipping charges, as nothing was ever shipped.

Business

Response:

Business Response /* (1000, 5, 2013/05/15) */

This has been resolved entirely. We called the customer and confirmed a refund was issued. Additionally, we issued the customer a $25.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I purchased a bouquet of flowers for a family members birthday and they not receive the flowers. The delivery was to be made in 4 hours and was never made and on the second day they company from you flowers advised me that it could not delivery the flowers. I asked for a refund and was told that a full refund would be issues in 24 to 48 hours. It is no the 26th of December and still have not received my refund the company is now telling me that I have to talk to my bank and the bank says that I have to speak with from you flowers.Desired Settlement: I would like my money back in the amount of 80.96.

Business

Response:

This case has been completely resolved. We have voided the charge for our customer. along with a $10.00 gift card. Please let us know if there is anything we can do regarding this case.Thank you

I had an issue with the flowers and they completely made things right. The company is only as good as the independent florists they use. Not sure how they choose or cultivate these florists but it might be a good idea to make it an "honor" to be associated with From You Flowers. This way they make sure they do positive work so they can continue to be with FYF. Maybe FYF should do "undercover" customer deliveries to insure quality services.

Review: On Thursday morning 2/20/14 at approximately 0730, I ordered flowers for my daughters birthday and wanted them delivered the same day to her job as a surprise. Their website guarantees that they will be delivered by 5pm to businesses and this is the reason that I ordered from them. After 6pm I had to contact my daughter to ask if she received the flowers,(surprise eliminated) which she informed me that she did not. I immediately contacted the Customer Service line and asked where the flowers were. He told me that he would have to call me back. I did receive a call back between 630pm and 7pm at which time he told me that he would not be able to have those delivered until the following day because they had been running behind, but that I would receive a $15 dollar gift card for the inconvenience. The flowers were delivered the following day after noon. I am very upset as this spoiled my gift to my daughter and they guarantee the delivery the same day.Online Order #[redacted]cost of flowers $27.98Desired Settlement: I want a FULL Refund for the order immediately. I received an email this morning with a $15 gift certificate to order more flowers from their web site. I will NEVER again order from them or recommend them to anyone as they did not follow through with their service and messed up a VERY special birthday for my daughter.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: Ordered flowers for mother in the hospital. Mother was discharged so I called to cancel flowers. First call was told they cannot help me. Asked to speak to manager and never allowed me to do that. I was told to call [redacted] to get it cancelled. Called [redacted] and was given the wrong tracking number. Called flower place a second time and told again they cannot help me. They gave me correct tracking number. Called [redacted] a second time. They informed me my flowers haven't been shipped from the company yet and that only a shipping label was created. Called flower place a third time and asked to speak to manager. Spoke with "Ashley" who claimed to be a manager. I asked why she couldn't cancel the order if it hasn't left the company yet. She told me all she could do was re-route the flowers. So begrudgingly I had the flowers re-routed to another location since no one would be at the hospital to receive them. At 10:30 p.m. Last night I received an email that says they shipped from the company. This morning I received another email that says they were delivered to the hospital.Desired Settlement: I just want to get a refund. I do not feel the company handled this well. If they had not shipped the flowers yet then why couldn't they cancel them? They had 24 hours before the expected delivery date. Also, why did they tell me they would re-route them and take my information only to lie to me?

Business

Response:

This case has been completely resolved. We have issued the customer a credit of $22.98 and emailed a $20.00 gift card, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Within 1 hour and half of placing the order, I tried to change the order date. The order had obviously not been filled yet so this didnt seem like it would be an issue. After speaking with two customer service representatives, they made it clear that this type of order couldnt be changed. All I tried to do was change the shipping information, but From You Flowers state that [redacted] doesnt allow changes to these types of orders. The second rep told me to wait for my [redacted] shipping number, and deal with [redacted] directly. My order of nearly 100 dollars was placed with From You Flowers, not [redacted], so I expect you to deal with your shipping company and not be told to do it myself.Second, the roses showed up in a box, no water, uncut, and unarranged. When you send roses to someone on Valentines day at their work, you dont expect them to show up in a sealed box. You expect the picture on the website to show up. Lastly, the order was sold as a combination of flowers and gordiva chocolates. The chocolates never showed up with the order. When I contacted their support email, I received a stock email reture with no effort to correct the order or the situation.Desired Settlement: When you pay 100 dollars for roses, and more importantly on Valentine's day. You expect the company to take ownership for their own supply chain. The order, the shipping, the quality, and the satisfaction of the customer were all missed on this order and they apparently do not care.

Business

Response:

This case has been completely resolved. We have credited back the customer a total of $66.68. along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I submitted an order online to have a flower arrangement delivered on a specific date for a friends birthday. The company called me later to say oh we decided to close on that day so we cannot deliver flowers on that day but we will deliver today. I explained I specifically picked them because they had a delivery date on Sunday on my friends birthday and delivering 8 days early would defeat the purpose. They were rude and offered me nothing additional for the inconvenience except to cancel the order. Do not advertise to have delivery dates if you cannot complete the service. I am aggregated they charged my credit card and I am still waiting for the reversal charge confirmation email 1 hour later. I would not recommend this shop to anyone.Desired Settlement: I would like my flower arrangement delivered on 2/16/14 as this was an advertised date for flower delivery.

Business

Response:

This case has been completely resolved. We have issued the customer a $20.00 gift card for the inconvenience we caused. Please let us know if there is anything else we can do regarding this case.

THIS COMPANY IS THE ABSOLUTE WORST!!!! I ordered same day delivery for my best friend who had just lost her grandfather. The flowers NEVER ARRIVED! When I spoke to a customer service representative, Debbie, she told me that "none of the florists were available to fulfill my order because they were closed." When I asked her why I was not informed my order would not be completed because they were closed and why they even offered same-day service if no one was available, she responded with, "I apologize, someone must have dropped the ball." So she promised the flowers would get there the next day, offered an upgrade to my bouquet, refund on the same day fee and an apology note to go with the flowers...since she was nice I decided to let it go and asked for an email confirmation of everything we had just talked about and she said she would send that to me right away. The email NEVER CAME. So I called back (12 hours later...you know to give them plenty of time to send it), spoke to a Kerry and when I explained the entire situation to her, her reply was, "We've been experiencing a high amount of calls/emails and we're having issues with our email today.", to which I told her the email was to be sent the night before but she stuck with her story and said that she was sorry and would get the email to me. Of course, NOT A SINGLE EMAIL!!!! So, I called a couple hours later upon receiving a general email stating I have a "credit" on my account (not a refund and this email is not from any customer service rep, it's an automatic generic "reminder" type email)...I am completely dumbfounded at this company by then so I called again. This time speaking to a Vanessa, I told her the whole story and how I was just appalled at how this whole situation has been dealt. I told her I wanted to cancel my entire order and get the full refund back onto my credit card because my business was going elsewhere. She told me she would refund my order and the email confirmation would be in my inbox by 5pm....WHAT DO YOU KNOW???? IT IS NOW 7:20pm AND IT'S NOT THERE!!!!! I HAVE HAD IT WITH THE IGNORANCE THIS COMPANY HAS SHOWN ME AND WILL NEVER BE ORDERING FROM THEM AGAIN!!!!!!!!!!!!! IF YOU DON'T BELIEVE MY STORY, THERE ARE SEVERAL MORE JUST LIKE IT ON http://www.consumeraffairs.com/online/fromyouflowers-com.html
I wish I had done a little more research on FromYouFlowers.com before I ordered. It would've saved me a lot of hassle and stress!!!
I received a refund shortly AFTER I posted to their public Facebook account with all of their incompetence. What a shame.

My Dad passed. 6 days BEFORE the Memorial Service From You Flowers, LLC were supposed to have delivered flowers to my mother's house. Instead, here I am, the day before the service STILL chasing the flowers that were allegedly (but NOT) delivered.
Stay FAR AWAY from these people. This "service" is a scam.

I definitely share the other customers' frustration. I ordered flowers for my mother's birthday. I was guaranteed a same-day delivery for the arrangement. Later that evening on my way home from work, I received a call stating she would not be receiving the arrangement until 2 days later. They offered me an upgrade on the arrangement and a refund on the same-day delivery charge. My mother sent me a picture of the arrangement, which was HORRID and not at all what I had asked for. I was so embarrassed as it looked like a poorly-executed, last minute gift. It has now been over a week and I imagine this flower company never actually thought I would follow up on my refund of only 2.99. The representative was Rude and laughed when I asked her about it. This was followed by a sarcastic apology and a 15 dollar gift certificate, which I will Not be using. My money and time was wasted. I want a full refund and apology from this company.How disappointing.

I ordered flowers online to be sent to my mom for her birthday. I live in the same state but 6 hours away. It started out wonderfully as the website was easy to navigate, they offered Sunday delivery and they had a nice selection and good prices. Then I received a call from my sister the following day who was there when the flowers were delivered. The man making the delivery dropped the glass vase on my mom's concrete front porch, came around the garage and handed the flowers to my sister who didn't realize what had happened and left - leaving the mess . Someone then coming to visit said that there was glass on the front porch and a man had told him that the vase had broken. Okay unfortunate things happen but then the situation was made worse by the customer service of this company. I called and spoke with Joyce. I told her how it was my first time using this company and how it all started out fabulously and then explained to her how it went wrong. She put me on hold for a bit and then explained to me that she was trying to call the florist but it seems they weren't open yet and started telling me about an upgrade. I've now been on the phone for 15 mins. I explained to her that it was unacceptable and advised her that putting a dissatisfied customer on hold for a while is terrible customer service and asked for the corporate office contact. To which she replied that she didn't have but I could speak with a supervisor but she'd have to put me on hold. 22 mins total, still no supervisor. Then Shaheem came on the phone - I recounted the whole issue to him and explained to him that the bad customer service added insult to injury. He quickly offered an acceptable resolution and a credit to be used in the future. I told him I probably won't use it as the whole experience has left quite a poor impression. Total time on the phone = 29 mins, 49 seconds. What a shame - terrible experience; terrible customer service!

Review: Company failed to deliver. Company lied several times now I see why over 600 complaints are on the record of the company.

Dear Revdex.com as a former Revdex.com, FTC, Consumer Affairs employee now one of the world's largest travel & social guru I am very upset that I placed an order to get some flowers, balloons and chocolates delivered to my partner who is in the military service station in Alamo Gordo, NM. I paid extra to get morning delivery I called at 11:42 AM to inquire about delivery was placed on hold for a very long time only to be told they would deliver late. I got a call around 1:00 PM to let me know they could not deliver until the next day I let the supervisor have it asked him to cancel and refund. I am very upset that a company can be in business working so unethically I bend over backwards to do the customer right as president of [redacted] & Co the world's largest group & convention service provider I would never ruin anyone's special occasion we are in business to satisfy our customers. Please forward my complain even the The Attorney General there in there state as we can not allow this type of scam to continue and provide The Federal Trade Commission with copies of my complaint and all others here in Las Vegas companies like Fromyouflowers.com have tried to nest here and we Do not allow such activity. Desired Settlement: Please give this company and F Score. I want a full refund and for the report to be made public shared with TV stations expose such horrible company and work with FTC to fine. And shut them down we have done it here in Vegas along with the Attorney General please work with those agencies I mentioned and I guarantee you all at the Revdex.com next time any company gets a letter from you they will act to resolve it fast.

Business

Response:

Business Response /* (1000, 5, 2013/05/23) */

This has been resolved with the customer to the best of our ability. We refunded the customer in full per their request. The customer stated that did not wish for us to call them. We emailed them confirmation of the full refund. Please feel free to contact us with any other questions or concerns. Thank you.

Review: My order was processed on the 7th of February and to be delivered on the 13th of February, My order has still not been delivered. I contacted their customer support about my problem and they said it was not delivered on the 13th due to the weather (the weather on fort knox was nice that day, in which this was a lie) then they assured me that the order was being delivered as we speak. Then I received a confirmation email stating that my order was delivered (which is not true, like I said, my wife does not have her flowers, never got them) It is now the 15th and my wife still has not gotten her flowers and their customer support has stopped responding to all my emails and inquiry's on this problem.Desired Settlement: I want a full refund, I should not have to pay for something and not receive the item, that is what they call stealing.

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: Just a horrible company all around. I bought flowers to be delivered the same day. That had all day to deliver them but the flowers never arrived. I called multiple times and they assured me they would be delivered and never checked to make sure they were being delivered. They offered me a 50% off but then scheduled to have the flowers delivered 2 days late.Desired Settlement: Better practices byt his company and honoring their customers orders, delivering on time

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a gift basket for a family member and From You Flowers was supposed to deliver it on a certain date but they were late by 3 days and there was mold on some of the meat in the gift basket and every time I try to call they just hang up. I want a full refund on my order.Desired Settlement: I want a full refund of 54.98.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: Hi,I bought the service from this company, ordered birthday gift items.You're In My Heart $59.99 Google Organic Discount ($9.00)Selected Item Options3 Birthday Balloons $15.00 -- Box of Chocolates $10.00Stuffed Teddy Bear $15.00Service/Handling $14.99Expedited Fee$4.99Same Day/Weekend Fee $2.99Sales Tax$9.97Item ---- Total$123.931. 1 birthday balloons are missing2. item -- "box of chocolates" are melted.3. Did not deliver on time, they deliver late evening, but received email saying, its delivered...4. flowers are not in good shape.5. very worst service and very disappointed.

Product_Or_Service: birth day gifts

Order_Number: #XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

items are missing and not on time service.

Business

Response:

Business Response /* (1000, 5, 2013/08/29) */

This has resolved entirely. We spoke with the customer and issued a refund of $41.05. Additionally, we provided the customer with a $10.00 gift certificate to utilize on a future purchase. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response /* (2110, 7, 2013/08/30) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I am OK. I like Revdex.com Service.

Review: The below order was made o2 2/2/14 with a delivery date of 2/14/14. The flowers were never delivered and the a refund has not been sent. The company has bee contacted via email and phone on several occasions. I have all of the emails available if needed. A $15.00 gift certificate was also purchased through CBS as a coupon to use for this order. The customer service department has been asked four times to refund the money and it has yet to happen. We had to call their customer service department 28 times on 2/14/14 to reach a person. We were then placed on hold for 45 minutes. They informed us that they had to contact the florist before a refund could be issued. This was at 6:30PM when the order was guaranteed to be delivered by 5:00PM. The customer service representative, said that someone would call us on Saturday, 2/15/14 morning to discuss the order. We never received a call. They constantly offer us a discount but have yet to give us a refund for the order that was placed, paid for and not delivered on Valentine's Day. Order Summary Order Number: [redacted] Order Date: 02/02/2014 Order Total: $32.98 Delivery Date: 02/14/2014 Gift Giving Gift Message: The first of 40 Years Signature: [redacted] Order Detail The FTD My Heart to Yours $49.99 Service Fee $14.99 Gift Certificate -$32.00 -------------------------------------------------------------------------------- Order Total $32.98Desired Settlement: I would like a refund, replacement arrangement at no cost and a letter of apology.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a formal apology letter mailed to our customer. We have also emailed the customer letting her know we would be more then happy to send out a complimentary arrangement for the inconvenience that we caused to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a birthday flower arrangement 5/18/13 - guarranteed same day delivery - flowers never arrived - called them and received an apology and said they would be arriving on Monday, 5/21/13 - still have not arrived - very upset - they have my money and still no delivery - I called the Revdex.com out of northern CA thinking this is where the company was located - She was nice enough to look the information up for me and told me they were based out of CT - She also told me the company has had over 600 complaints and their rating is a "D" - I wonder if the employees there know what type of company they are working for - I hope they do not have to use them as a reference down the road - pretty sad - Honesty is that to much to ask for

Product_Or_Service: flower arrangement & balloon

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

$58.02 cost of my order

Business

Response:

Business Response /* (1000, 5, 2013/05/23) */

This has been resolved entirely. The customer was refunded in full and a complimentary arrangement was provided for the customer. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

BUYER BEWARE!!! This company does not deliver what you ordered. Their prices are the same if not more than the reliable florist.
You can bet that you will be embarrassed by what they deliver!!! The arrangement and I sent was one fourth the size of the arrangement I ordered.

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Description: Florists - Retail, Florist - Funeral Bouquets & Wreaths, Gift Baskets & Parcels, Plants - Retail, Internet Services, Internet Shopping, Florists (NAICS: 453110)

Address: 143 Mill Rock Rd E, Old Saybrook, Connecticut, United States, 06475-4217

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www.sendflowers.com

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Shady, yet now dead: once upon a time this website was reported to be associated with From You Flowers, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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