From You Flowers

Good Morning [redacted] , I’m writing in regards to case ID [redacted] We have tried several times to contact our customer by phone and via email but the customer has requested at this time we no longer contact herWe would like to respect our customers wishes and will no longer proceed to contact herThe order unfortunately was unable to be delivered on the day our customer requestedUnfortunately the local florist we typically use in this area was on vacation without any notification made to our company We accept full responsibility as this was an error on our part and have refunded our customer in the full amount of $which processed that dayThe customer did state the refund had not processed, but everything has been refunded on our end At this time we have also offered our customer a complimentary arrangement on behalf of our company as an extended apology, but again she has requested not to be contacted any furtherWe would also like to speak with our customer to provide her with an explanation of what happened as well If the customer does change her mind this is something we will honor at any time in the futureWe would like to consider this matter closedPlease let us know if there is anything further we can do regarding this case Thank youSincerely, [redacted]

I ordered a Mother's Day deluxe bouquet a week in advance and paid extra for a Sunday/Holiday (Mother's Day) delivery The bouquet was supposed to be large, have long stemmed roses and carnations I also paid extra for a Happy Mother's Day mylar ballon The florist delivered a tiny bouquet about inches tall, with roses and no balloon I emailed the company right away This is how the conversation went: Me: Look at the picture (sent picture) Wrong item Please re-deliver the right itemFromYouFlowers: Sorry, here's a refund of 35%Me: Don't want refund Want flowers ResendFYF: Will re-deliver when fresh flowers are inMe: Need delivery today (Sunday) - Mother's DayFYF: Will re-deliver on Monday or potentially on TuesdayAt this point, I think it's easier to call After mins on hold, I finally get to speak to a representative who very dismissively says that no redeliveries today because everything is prepaid and accounted for When I informed him that whatever I had pre-paid for hadn't been delivered, he says that there isn't anything he can doLast minute I had to scram to find a local florist to deliver a beautiful bouquet with balloons that day I live thousands of miles away, and all I wanted was put a smile on the face of the most important person in my life Not only are the prices outrageous (the bouquet ordered was $100), but the complete lack of accountability on the company's part is appallingDo yourself a favor, use a different company

This case has been completely resolvedWe were able to get in contact with our customer to let him know this was a complaint against [redacted] not our companyWe were able to provide him with the correct contact informationPlease let us know if there is anything else we can do regarding this case.Thank you

Complaint [redacted] I am rejecting this response because: It is apparent this is going nowhere I can go around forever with this online floral business I do not need to have conversation with them; I finished talking with them when they neglected to follow through on their obligation to deliver the flowers I purchased for my sister's funeralWhat I have requested from the Revdex.com is that they bar this business from advertising their services at online obituary sites If this can't be done, then I am sorry for the next customer who goes through the pain and embarrassment I felt as a result of this company's failure to perform Sincerely, [redacted]

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseI called him on 10/28/at 11:a.m.EST and left a voice mail and sent him an email to contact us I called again on 10/31/at 12:p.mEST and left a voice mail and sent an emailAgain, on 11/1/at 12:p.mEST I left a voice mail and sent another email I provided my direct line each time and my email so it would be easier for the customer to respond and to date I have had no responses On 10/27/at 9:p.mEST we Voided the transaction for the full amount of $$ This usually takes 1-business days to appear in the customers' account Today, 11/4/at 12:pmEST I called the customer again and left a voice mail and I have emailed confimation of the Voided transaction for his records We delivered the arrangement free of charge and it was signed for by the recipient on 10/2/at 9: a.mMountain Time Please let me know if there is anything else we can do regarding this case Thank you

Complaint: [redacted] I am rejecting this response because:While I did receive a full refund, for which I am satisfied, I never received a complimentary floral arrangement valued at $ I did receive a $gift certificate which is not the same as a complimentary floral arrangement.They need to retract the untruth about a complimentary floral arrangement (which I never asked for, nor do I want) before I will be satisfied with the response Sincerely, [redacted]

This case has been completely resolvedWe have credited back the customer in the full amount of both ordersAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to each recipientThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer $7.99, along with a twenty dollar gift cardThe customer is very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough it is good to note that I never once said I was pleased with this resolution Sincerely, [redacted] ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipientThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank youTell us why here

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardWe have also set up a complimentary arrangement to be delivered on behalf of our companyPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a fifteen dollar gift cardAs an extended apology we have set up a $complimentary arrangement on behalf of our company with an apology letterThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business did not call me personally, but my boyfriend notified me that he received a call Sincerely, [redacted]

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyWe have also emailed the customer a $gift card to use towards a future purchasePlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipientThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

This case has been completely resolvedWe have credited back the customer the requested amount of $off the orderAs an extended apology we have issued a $gift card toward a future order We have been unable to reach the customer after mulitple calls and emails and at this time we have still not heard back from the customerIf there is anything further we can do please let us know Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This case has been completely resolvedWe have credited back our customer $on each of her orders We have also sent our customer two gift cards in the amount of $for each of her ordersPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyWe have also set up a future complimentary arrangement to be delivered to any recipient at anytime in the futurePlease let us know if there is anything else we can do regarding this case

This case has been completely resolved. We have credited back the customer in the full amount of the order. The order was delivered and received. Please let us know if there is anything else we can do regarding this case.Thank you