From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this caseThank you

This has been resolved entirelyWe refunded both of the customers in full and emailed our apologiesThe customer had demanded that we never call her again as we had left a voicemail upon addressing the complaintA member of our team emailed her the confirmation and welcomed her to call us directly should she like us to address anything else for herAt this time, there is nothing else we can do the resolve this issue for the customer as she does not wish to have any further correspondence with usHowever, both orders have been refunded in fullWe consider this closedThank you!

I order flowers for mother day because I had a coupon for free shipping which saved me $I have order from them before and was very happy with what I gotI must say that my Mother's Day was ruined and the flowers that was sent could have been bought at the store and looked betterI picked the florist design and let them pick what it would look likeI called the customer service number the next day because I was working late and they are the most rude and unhelpful people that I have every dealt withThey keep asking me what flower were in it and trying to add up the priceThey called the florist and said I could come in for something else and exchange for something of the same value but I didn't want to have to take it back and allThey offered me 25% off my order and $gift cardWhy would I want to order from them again if I had such a bad experience with themAll I wanted was to send new better looking flowerI was even will to pay the $difference to send something bigger and better but they wouldn't let meI will never order from them again!

This case has been completely resolvedWe have credited back the customer in the full amount of one of the ordersThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of both orders As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The point of any floral business is to take an order and fill it, punctually, with a high quality productIn this case, the order was taken, not filled at all, and later charged to my credit card accountNow that they've been caught, they want to "make amends" by offering something that I don't want and don't need, a $creditMy suspicion is that this is their business model: Based on reviews and on my specific case, it seems that frequently they don't provide the ordered product at all or else provide a low quality version of the productWhen they are caught, then their business model is to own up and make amends by offering a creditSorry, but no, this won't work in my caseWe wanted the plant at a specific location at a specific timeThey agreed to provide it, they didn't do so, and into the bargain charged the credit card for itHad we not happened to be at the location (around miles from our home) we would not have known about their failure and we would have paidIncidentally why doesn't this company provide the customer with a jpg-photo and/or some other clear confirmation that the product that was ordered was actually delivered? Sincerely, [redacted] ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also refunded the customer in the full amount of the order, along with a twenty dollar gift cardAs an extended apology on behalf of our company we sent out a complimentary arrangement valued at $Please let us know if there is anything else we can do regarding this order Thank you

This case has been completely resolvedWe have credited back the customer 50% of the order and the service fee, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of her orderPlease let us know if there is anything else we can do regarding this case.Thank you

I accept

no delivery, late delivery, flowers left on porch in cold, misrepresentation of amount of blooms, vase never matches what is ordered, poor customer service, poor quality of flowers, poor use of local florists, do not use

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have issued a standing complimentary arrangement to be delivered at customers discretionThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the first order $51.27, along with a $gift cardOn the second order we have given a partial refund in the amount of $and as and extended apology also issued a $gift card Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have spoken with our customer and we will be sending out another complimentary arrangement on behalf of our company, along with a new box of chocolatesPlease let us know if there is anything else we can do regarding this case.Thank you

This case has bee completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $Please let us know if there is anything else we can do regarding this case.Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer in regards to this caseWe are unable to reach the customer via phone or leave a voice mailWe voided the transaction and are emailing the customer the six digit code on file to provide to their bank We would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I refused to accept the $free flower offer because after reading every single negative review with Revdex.com, it made the customer have even a worse experience because they were not satisfied with the free flowers All in all, I'm happy this dispute has been resolved and put the rest Sincerely, [redacted]

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and received a response back not to further contact the customerAt this time we have gone ahead and refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this caseThank you