From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $We have also created a $gift card as wellThis arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customers' choiceThe customer was very helpful to us with regard to the handling of such a sensitive callPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have spoken with our customer and have refunded the service charge of $As an extended apology on behalf of our company we have also emailed the customer a twenty dollar gift card that can be used at anytime for a future purchasePlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have spoken with our customer and the recipient has received both deliveriesWe have also given the customer a twenty dollar credit towards a future purchase that can be used at anytime The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

The transaction was voided on 5/14/at 12:p.mEST We never captured the funds for the order The floating complimentary order was not placed at the time of the offer however it will remain on the cancel order until used Thank youTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still take issue with the fact that the company went through their records to complain about the fact that I was posting negatively about them online Sincerely, [redacted] ***

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their orderWe have also delivered the arrangement to the recipient complimentaryPlease let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer was very pleased with this resolutionWe also at the customers request set up a re-delivery however the recipient is not available to receive the package todayPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangementPlease let us know if there is anything else we can do regarding this case Thank you

Thanks, that was all that I wanted Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Horrible, horrible, horrible!!! They did NOT deliver the gift basket as "guaranteed" and when I called they said they'd just deliver the next day--AFTER the birthdayFinally, they offered to give me $off my next purchase...what next purchase?!? I explained that the mistake was entirely theirs and when I selected them, I said no to all other vendors who could have delivered on timeThis "customer service" call lasted more than minutes of my timeJasmine kept putting me on holdFinally, I insisted on speaking with a supervisorChris Fcame on the line and offered the same insulting $off next purchaseI ended up cancelling my orderBEWARE!

I am writing in regards to Case ID: [redacted] We have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceAt this time we have not heard back from the customer after several calls and emails we sent to contact usPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a fifteen dollar gift cardWe have also offered to send two additional complimentary arrangements to the original recipient and one recipient of his choice for the inconvenience At this time the customer has declined the offer of the complimentary arrangement, but we did let him know the offer will still stand if and when he changes his mind Please let us know if there is anything else we can do regarding this case.Thank you

Had placed two separate orders 5am on Friday morning The first order was to be delivered SAME DAY (Friday) I paid extra for this service Friday late afternoon I got a call saying the florist who sat on it informed them they couldn't get it out that day I was happy they called me but unhappy that it didn't get there in time for Halloween So, they credited me $and said it would be there by Saturday WEll, it's Monday and still not delivered I had to call them to ask what happened The second order of just flowers were delivered on Saturday and were as described They apologized and one lady is taking charge of my issue It's sad to see a company get bad reviews because of who they sub-contract out to However YOU FLOWERS will be the one held accountable, as is the price of doing this type of business I should of ordered through another online company or find a local florist to delivery in the future They need to step it up and take care of the customer

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the customerThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank youTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] *** PSIn fact, the seller's conduct is not satisfactory hereThey write that the problem has been "completely resolved." Well, in some sense this is the case, since we managed to recover our moneyHowever, what remains evident is that the company only behaved as it did because it was "caught;" that is, they refunded the money and made a worthless good-will gesture only because we could prove that no flowers of any type had been delivered despite their having charged my credit card for such a delivery.My feeling is that this company regards this as a cost of continuing to do business in an unethical mannerBased on many reports (Revdex.com and others), their products are often substandard if they arrive at allI bet that they make money by "making amends" when caught, given that they get away with this behavior so frequently

Placed an order and received verbal confirmation that the flourish was contacted and the delivery would be sent out same dayhours later I received a call letting me know that the flourish couldn't make the orderThis was after they verbally confirmed that the flourist was good to goNow they are not canceling my payment and put me on hold over and over to offer me a 10% discount, then 20% and now 30%Just cancel my order

Frustrating experienceAfter going through all the many time consuming questions with cust service and ordering anadvertised arrangement, suddenly the bill at checkout is I said to remove the blue bow I requested (there was a bow on the vase on the photo and no mention of an extra chg for making the curly ribbons blue)That was $off The gift card was $I was toldI had asked for a small mylar balloon which I then said to remove A "service" chg of was added even though no mention was made on the page I was using They advertised NO DELIVERY CHARGE, the they try to sneak in a service charge which the say is somewhere in the many paragraphs of fine print somewhere on their site This is bait and switchThey did deliver as promised but it was an exhausting experience

This case has been completely resolvedWe have credited back the customer a partial credit of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you