From You Flowers

Paid over $in expedited shipping feesdays later have not received the orderRuined my fiance's birthdaySpent over hours on hold and never got a person on the phoneemails no repliesSCAM

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology we will be sending out a fifty dollar complimentary arrangement on behalf of our company that can be delivered at anytimeThe customer was pleased with this resolution Please let us know if there is anything else we can do regarding this order

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choicePlease let us know if there is anything else we can do regarding this complaint Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a twenty dollar gift cardPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have spoken with our customer regarding the issue and we will be processing a credit in the amount of $plus taxThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding the order Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

This case has been completely resolvedWe have credited back the customer in the full amount of both ordersAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

From: *** [redacted] Sent: Tuesday, March 06, 12:PM To: [redacted] Subject: Complaint I received a full refundThe florist claimed they’d return to the recipient and retrieve the flowersI’ve never heard of such a thing but that’s what I was told by a manager [redacted]

I’m writing in regards to case ID [redacted] At this time we have redelivered the item to the recipient per the customers request We have also refunded the order in full and that will be available in 1-business days Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our... company we have offered to send out a future complimentary arrangement for a dozen roses. This arrangement can be delivered on any future date to any recipient of the customer’s choice. We have also issued a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their order, extended a $gift card and successfully delivered the recipients arrangementWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted] I am rejecting this response because:I was absolutely not satisfied with their response and there was no complimentary order sent I made it very very very clear I was not satisfied There was no complimentary bouquet either.They are lying and they have bad business practices.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This complaint was not filed in hopes of a creditThe company admitted that their rep cancelled my order the day I placed ittwo days later when I called about the delivery and spoke to TWO Reps, neither one released the Truth that THEY (the company) cancelled my orderThey covered it up by putting blame on the shipping (***) I was ONLY advised of this truth AFTER filing a complaint with the Revdex.com and leaving a complaint with the company supervisor!! I have the emails to prove this! This case should not be closedSomething needs done within this company! I did not accept the $credit, for I would never use or recommend anyone use this company Trying to buy your customers off as an apology is NOT RIGHT!! Sincerely, [redacted] ***

I placed an order in September, for same day delivery, and the flowers never arrived at their destinationI contacted customer support, they apologized for the inconvenience, issued me a 50% refund for the mistake, and assured me that my order would be fulfilled as soon as possible the next dayHowever, the next day, the flowers never got delivered, I was never contacted by anyone, through phone or email, nor was the recipient of the flowersI feel like I have been robbed, this is a scamCustomer service seems friendly but is less than helpfulI will never place an order with this company again, and I will encourage anyone I know to do the same

This case has been completely resolvedWe have credited back the customer in the full amount of the order as an extended courtesy and this will be available in 1-business days Please let us know if there is anything else we can do regarding this case.Thank you

This case has been... completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient & the customer. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order. Thank you

Oh my gosh I wish I had read the reviews on here before ordering. why hasn't the BBB tagged them as a corrupt business. I ordered flowers last night for a friend whose husband died of cancer, leaving behind two teenage boys and a 20 yr old daughter. She has hardly anyone who cares about her and I wanted to send her flowers to show that I was thinking about her. I ordered last night and paid extra for the flowers to be delivered today and they were not delivered. I called From You Flowers twice and the first time they said they would leave a message for the florist and the second time they said they were still waiting for the florist to call. i'm thinking that the florist isn't even open today. this company probably doesn't even know what florists are open and can deliver on Sunday, they just send the delivery request out , charge the purchaser extra and tell them the flowers can be delivered but they aren't. I told them I want a refund and the rep said she can't do anything until she hears back from the flower shop telling them why the flowers weren't delivered. They weren't delivered so why do they have to wait? they know they weren't delivered so give me my money. all they have to do is cancel the order and then tell the florist , since the florist obviously hasn't even received the order. From reading the other reviews I wouldn't be surprised if they hadn't even sent the order to a florist. It looks like most people don't even get their flowers delivered. They are scamming people. When someone sends flowers (which aren't cheap by the way) they expect them to be delivered when they ask them to be delivered (ON someone's birthday, ON someone's anniversary, ON the day of the funeral). This company is not delivering flowers, they are delivering disappointment. I don't have an extra $50 to send another bouquet from another company tomorrow but I'm going to have to just put it on my credit card , since the one I wanted from this company wasn't delivered. From You Flowers said they'll give me a $15 credit for the inconvenience. I don't ever order flowers and there aren't any flower arrangements I can get for $15 at From You Flowers anyways so I don't want the credit. I want my flowers to have been delivered today, as I was told they would be! With the number of negative reviews and complaints on here you would think there would be something written about them online warning customers against them.

Hi, I recently filed a complaint but has now been resolvedThe business gave me back my full refund so please close this caseMy complaint ID is [redacted] Thanks, ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient to the value of $The customer was pleased with this resolution Please let us know if there is anything else we can do regarding this order.Thank you