From You Flowers

From: [redacted] ] Sent: Monday, March 27, 12:PM To [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] This complaint has been settled

RevDex.com:I received a call from the business. They said they would resolve the... issue and remove me from their email. Then I received another email today. I want to wait another 24hours to see if they really stop coming.Thank you for your attention to this matter, [redacted]

Complaint: [redacted] I am rejecting this response because:Refund has not been received still. Refund must be received to resolve this complaint Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was refunded my money, so I am satisfied with that However, this business practices deceptive advertising Items pictured on their website that I purchased were not replicated by their florists The florists subbed in items that weren't even close to the purchased and pictured items The arrangements delivered were smaller, used inferior flowers/plants, and colors that were unsuitable for a sympathy arrangement Had I not had the recipients send me photos of what they received I never would have known that I had been ripped off Also, they removed my negative review of the arrangements I purchased They only keep reviews on their website that are & star misleading the public into thinking they are a better business then they are This business should be investigated Sincerely, [redacted] ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have removed their information from any further solicitation.This was a free trial the customer inadvertently signed up for when placing his order onlinePlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The... customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

I ordered flowers to be delivered on may 7th or 8th for Mother's DayThis is a special holiday for me considering I haven't been home to see my mom in over a yearI truly wanted to surprise her this year and guess what! The flowers never showed up! I was expecting the flowers to show up on or before Mother's Day and never having them arrive is a complete waste of moneyNot to mention, incredibly disappointingWhat happened to the flowers? I get that it's a busy holiday but if I'm paying $60+ for flowers to arrive on Mother's Day, I want them to be delivered

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

From: [redacted] Sent: Friday, May 13, 9:AMTo: [email protected]: Case ID [redacted] Good Morning [redacted] ,I’m writing in regards to Case ID [redacted] This complaint was received to us on May 10thThe complaint was on behalf of the recipient The recipient called in to our company requesting the customer’s information as she didn’t know who sent the flowersWe were able to get in contact with our customer and the customer doesn’t want the information releasedDue to our privacy policy we are unable then to provide the recipient with the customers informationHowever, we are able to release this information if the recipient contacts her local authorities and they fax over paperwork to usWe had a Supervisor reach out the recipient to explain the procedureOnce the local authorities have been contacted they just need to fax us over a request for this information on letter head and we can go ahead and release any information on the order she needs The recipient has let us know she does not want to do this just wants us to release the information which unfortunately we cannot doWe will be happy to help once we receive the proper documentation from the authoritiesWe would like to consider this case closed as there is nothing further we can do to assist without the proper paper workPlease let us know if we can do anything further to help resolve this matter.Thank youSincerely,Tayler

This case has been completely resolvedWe have credited back the customer in the full amount of her orderWe were able to get in contact with the customer and offered a future complimentary arrangement to any recipient of her choice to be delivered at anytimeThe customer has declined this offer currently, but let us know if she changes her mind she will contact us backPlease let us know if there is anything else we can do regarding this order Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case A Supervisor spoke to the customer to resolve but the customer did not want to speak to usAt this time we have gone ahead and refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

I ordered bouquets to be delivered on MonTuesthey were still not deliveredI called and was told that one florist never even received the order, the others he had no clue but would call me before the end of the day for sureHe never calledOkay so my daughter in AL received hers a day late, so far so goodFinally my daughter in NC received hers days late, not at all what I ordered buy prettyI ordered a Christmas tree shape with pinecones, she got a white bouquet that really wasn't very festiveAnother daughter was supposed to get hers from the same florist but more days went by with nothing My mother in law in NY was still waiting for hersBy the end of the week they all had flowers!! I had a mild breakdownMy daughter in NC ended up with two arrangements delivered by different florists, one actually did look like a Christmas treeMy worst online shopping experience everIf I didn't keep calling them they would never been delivered at all

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a twenty dollar gift cardPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderalong with a twenty dollar gift cardThe customer was very pleased with this resolutionPlease let us know there is anything else we can do.Thank you

This case has been completely resolvedWe have credited back our customer in full for the order, along with a fifteen dollar gift card that can be used at any timeThe customer was very pleased with this resolutionPlease let us know if there is any else we can do regarding this case.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They are lying I have not received a refund of my moneyI have received several rude voice mails from them Sincerely, [redacted] ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardPlease let us know if there is anything else we can do regarding this orderThank you