From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case We have also provided our information to the customer to provide to the investigator regarding online issues with her credit card Thank you

Revdex.com- I have been refunded the full amount by From You Flowers.com Thank you very much for advocating on my behalf and helping to get this issue resolved

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and the customerThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our company in the amount of $We have been unable to reach the customer my phone or via email, but the offer will not expire and he can use it at anytime when he contact usPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer 50% of the order and the service fee, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your review & investigation Sincerely, [redacted]

I wanted to get my wife something special. I am away right now working in another state. I decided to send her flowers and a balloon, and I wanted this delivered same day, which is what the site claims to do. So I browsed until I found some flowers that were marked for same day delivery. My order time was some where before 12pm/noon EST Saturday. So, I was expecting the flowers to arrive before 4pm EST. This did not happen, so I checked and there was no delivery confirmation yet. I waited until around 6pm EST and called their 800 number. I was told that no florist could make the delivery to the location. However, I was then told that the flowers would arrive on Monday. I asked for a refund on my extra fees for same day delivery and that 'From You Flowers' throw something extra in, which I chose a box of chocolates and a bouquet upgrade. They agreed on both and I hung up the phone, not satified, but still willing to do business with the company. On Sunday night, right in the middle of my dinner, I get a phone call from this company informing me that it would be IMPOSSIBLE to get any florist to fulfill my order. There is a city close by, [redacted] **, with over 50K people, so there should be a florist that delivers to [redacted] ***, just outside of [redacted] The person on the phone gave me an option to either get a refund or 'duplicate' my order and have it arrive from [redacted] on Tuesday (days later from my original order, and a ruined surprise). Reluctantly, I agreed and the person informed me that we could handle everything over the phone. I went to their website, while still on the phone, and was directed to enter the search term 'grower' to pull up the potential selection of flowers I could get delivered. At this point, I've already been lead on because the flower selection was completely different (could NOT ORDER the SAME flowers), AND the vase was now going to cost me extra!!! My order was NOT being 'duplicated', the flowers were different, the vase now costs extra, and paying for the balloon was going to be extra. By the end of the conversation, I learned that no matter what, my order could not be 'duplicated', and that I would have to make an entirely new transaction to make this work. Also, it was going to take a few days to get my refund. For me, this was really the end of the line. The only upgrade to my order, which was now going to end up totalling more than the original purchase if I added the balloon, was to my flowers (that cost more than the original), but nothing else was offered - no chocolates or anything else. If you are someone with lots of money re-ordering might not be a big deal, but for me, this is not the case. At this point, my SURPRISE was ruined, I was lead around to believe one thing on Saturday, and then on Sunday something totally different. My original order became impossible to fulfill, and I was informed the ONLY WAY to get her flowers through this company was ***. My order could NOT be DUPLICATED (a lie), I would have to make a whole new purchase (which for me ment having to wait for the refund, then making a whole new order days later), AND the flowers I wanted were NOT available! I was getting less than what I was told on Saturday, and the cost was going up. I then informed the person that I was going to the BBB to make my complaint. That is when the person said, Oh, I think we can get something done for you if I give the person a few moments to talk to another person, presumably someone with more power. This blew me away. I told the person that it was crazy that I had to make a threat (complain on BBB) in order to get good customer service! I demanded a refund, as the person attempted to get me to hold for 'better customer service'. It took a few times before the person gave up and I made sure that I was told I would get my refund. I did get my refunds; the first for the extra fees for same day and to make sure it was delivered within 4 hours, the remainder of my refund appeared the next day (Monday evening) in my Paypal. If this company was able to set up the right expectations, none of this would have happened. Maybe upgrade your website to let customers know that some areas ARE NOT CAPABLE OF SAME DAY DELIVERY or even delivery from a florist! Even further, on Saturday, after spending 40 minutes of my air time (limited minutes), I should have been informed the delivery was IMPOSSIBLE!, not a day later. This company SUCKS. Don't waste a moment with them, search locally for a florist in the area you want to send flowers and work with that florist. - [redacted] (not a happy customer)

I trusted From you flowers to make my mother's birthday specialI paid extra to get the expedited service and now her birthday has passed and she still has NOT received the flowers I ordered! I went to track my order on their website, and it says my order hasn't even been confirmed by a floristWhy would I even want the flowers now after they ruined my mother's birthday?! As I'm writing this review, it's been minutes and I'm still on holdNot doing business with this company ever again

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

This case has been completely resolved as the money refunded has now become available to the customers balance in her accountPlease let us know if there is anything further we can do regarding this caseThank you

This case has been completely resolved. The customer confirmed her order was actually delivered to the recipient. We extended her a $10.00 gift certificate for the confusion. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Complaint: [redacted] I am rejecting this response because: The first picture is what I ordered and the other are what I received the ones received are from the [redacted] ***After two attempts to get what I ordered and being told I would get itAnd didn't and what she said they can substitute some things, (They substituted the whole basket) she never offered to give me the items (not item) in the basket Sincerely, [redacted] ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have sent out a future complimentary arrangement valued at $ We have also created a floating complimentary order to the value of $and this arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***I have received the refund, I have not received a gift card as of now.

I recommend Fromyouflowers.com, I placed my order online before I read the reviews because I am currently overseas and I was in a rushLater in the day I wanted to check the status of my order and unfortunately, I was not able to get in touch with anyone at their number listed on the site so I started looking around for an alternative numberThe site instructs you to email [email protected], but unfortunately once again I got no replyThey have a form online which you can summit to get an update, but it’s worthlessI waited an hour to hear back from them and I started getting worried so I went online to read reviews and I got all kinds of scared considering most complaints say they didn’t receive their order and that it’s hard to get a refundJust as I was prepping myself to raise hell I received confirmation the flowers arrivedThey did arrive a little late, but they were exactly what I had ordered, which makes me happyI hope they improve in their customer service availability and delivery status update, but I got what I paid for and in my book that’s all that matters

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case. Thank you

Complaint: [redacted] I am rejecting this response because: The point of any floral business is to take an order and fill it, punctually, with a high quality productIn this case, the order was taken, not filled at all, and later charged to my credit card accountNow that they've been caught, they want to "make amends" by offering something that I don't want and don't need, a $credit My suspicion is that this is their business model: Based on reviews and on my specific case, it seems that frequently they don't provide the ordered product at all or else provide a low quality version of the productWhen they are caught, then their business model is to own up and make amends by offering a credit Sorry, but no, this won't work in my caseWe wanted the plant at a specific location at a specific timeThey agreed to provide it, they didn't do so, and into the bargain charged the credit card for itHad we not happened to be at the location (around miles from our home) we would not have known about their failure and we would have paid Incidentally why doesn't this company provide the customer with a jpg-photo and/or some other clear confirmation that the product that was ordered was actually delivered? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have NOT received ANY money back at this pointI did get an Email with a $credit toward a future purchace (which will NEVER happen).I'm confused about the statement that "the customer is very pleased"I haven't seen the promised full refund from anyone so I'm not "very pleased", the charge is on my card but NO refund as yet Sincerely, [redacted]

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and she has responded that she wishes to have no further communication from usAt this time we have gone ahead and refunded this customer in full for their order and have created a $floating complimentary arrangement that will remain open should the customer choose to use it At this time we are again binded to her request to not contact her so there is nothing further we can do to resolve this issue without speaking with the customerThank you