From You Flowers

Revdex.com: The company responded almost immediately after my entry on the Revdex.com website I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

In regards to case ID: [redacted] this has been completely resolved. The order was reshipped with the correct item via [redacted] and received by the recipient. Thank you

This case has been completely resolvedWe have spoken with our customer and confirmed the order was delivered successfullyWe have also emailed our customer a twenty dollar gift card that can be used at anytimeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

The most disfunctional company I've ever had the displeasure of dealing with! Placed the order to send to my girlfriend three days before Valentine's Day to be delivered the day before Valentine's because apparently they charge more for delivering on the actual holiday (despicable). So I get a call on Friday the day before it was due to be delivered and they claim they have a problem locating the address. I tell them that it's a new build house but I assured them I just looked it up on [redacted] Maps and it popped up no problem. She said she will let the florist know that it works through [redacted] ...fine...simple misunderstanding. So then I get a call the day it was supposed to be delivered (yesterday) at around 4pm by customer service once again. She was claiming the same thing the lady I just spoke to the day before was. I now tell this CSR that I had the same conversation the day before and she tells me there is nothing in the notes that that conversation ever took place. She was very apologetic and put me on hold while she called the florist to confirm they were aware of the address situation and that it would be able to be delivered by Sunday, Valentine's Day. She comes back on the line and let's me know she took care of it and for my troubles she was giving me a free upgrade to include flowers and chocolates, a 15% discount on my current order AND a $15 gift certificate. Woohoo! Awesome rite?? NOPE! GUESS AGAIN!! It's now 3:30PM on Valentine's Day and I just received another phone call from their customer service saying the florist could not find the house and it will not be delivered. I told her to get me in contact with the florist themselves and I'll deal with them myself. She said she had tried calling them herself because she already had the right information but they would not answer or return her message. This is more a dig at the florist that's behind the scenes. But you gotta question the professional integrity of any broker who is willing to do business with these it florists. Needless to say, I cancelled my order and my girlfriend who is on the other side of the country will not be receiving flowers from her loving boyfriend on Valentine's Day. THANK YOU FROMYOUFLOWERS.COM AND UNKNOWN STUPID FLORISTS!!!!!

Complaint: [redacted] I am rejecting this response because:They have refunded the moneyBut it took them a week to do so after I filed a complaintAnd they have sent me email and simply told me to contact their general customer service line that no one picks up the phoneI responded three times and told them this only to get the same generic emailI'm satisfied to get my money back but due to their incompetence and lack of customer service, I won't be doing business with them ever againI want this formal complaint to be kept on file as a warning to future customersThank you Sincerely, [redacted]

I ordered the deluxe sized 'just tickled' bouquet from the fromyouflowers.com websiteThe item description was as follows: Includes: • Yellow Asiatic Lilies • Hot Pink Carnations • White Daisies • Yellow Button Mums • Silver Vase I also ordered balloons to accompany the arrangementWhen the order was delivered, it was missing of the balloons, it was delivered in a hideous metallic pink vase (not silver like description clearly states), there were no yellow lilies to be found (and no comparable flower in its place) and the arrangement appeared to be quite a bit smaller than what was picturedToday was a very special day for someone very special in my life and I am very disappointed with the services I receivedWhen you spend $on a delivery gift, you should be able to trust that your purchase is what was expected and represented by the company

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangementThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted] I am rejecting this response because: I wasI was I was contacted by somebody from your corporation and several times we requested a refund period finally after the third request we got one yet we're still being contacted by your company to buy flowers from youWe will never purchase flowers from your company againWhat you pay for does not get delivered and your corporation will never be recommended by us so please stop contacting us Sincerely, [redacted] ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement being delivered to the recipientWe have also emailed the customer a twenty dollar gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Complaint: [redacted] I am rejecting this response because: As previously stated fromyouflowers was provided with numerous opportunities to deliver on their commitment, to include the late evening contact of their service board and email At that time I was assured that they would meet their commitment (guarenteed delivery) and that the vendor was running late (another misrepresentation of the truth) In short, no company should profit and or be financially rewarded for advertising and incompetency or be allowed to conduct business under a premise As suggested by the Revdex.com I graciously provided fromyouflowers with an opportunitiy to address the systemic failures by requesting that their leadership review my complaint and put-in-place a definition and meaningful measure of what the word guranteed represented and further what failure to perform meant (transparency) For the loss my wife sufferred I had suggested that a modest arrangement of flowers be sent once a month (year) to the [redacted] whereby those less fortunate and undergoing real-tragedy might find some comfort I had hoped that fromyouflowers and the local vendor would welcome the opportunity to improve their imagine, enhance their service and live to their advertisement/commitment The donation of flowers to the [redacted] was thought to be a gesture of good will, whereby something good came from something bad (no personal gain was hoped to be recieved) It is my sincere hope that the Butter Business Burea will not support any company that profits from advertising As of this morning they are advertising guarenteed hour deliveries? Is it to much to expect that fromyouflowers adheres to their own commitments as advertised? Is it to much to expect a truthful approach to advertising, execution, and accountability No one required them to advertise guaranteed deliveries? Please protect the public from scams and those that would openly mislead the public for financial gain and willingly not adhere to professional ethics or seek meaningful change You have all the facts before you The public could use an advocate against those that would mislead or misrepresent their products and services It would be my hope that fromyouflowers would be thoroughly investigated (legality of advertising) and provided with a standing poor review via the Better Businees Bureau until which time meaningful change and full reconscilation is achieved Thank you for your assistance in this matter! Sincerely yours [redacted] Sincerely, [redacted]

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their orderI am also extending a complimentary arrangement to the value of $which can be used at the customers' discretionWe would be happy to further resolve the issue once we hear back from our customer however the customer has requested no further contact Please let me know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient when we receive the new delivery address for the recipient. The
customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Hi, I filed a complaint with ref number ***. I am writing to let you know they have issued a refund to my account. Thank you

This case has been completely resolvedWe have credited back the customer the total amount of fees paid $The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also set up a future complimentary arrangement for the customer that can be used at their discretionThe customer was very pleased with this resolutionPlease let us know if there is
anything further we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full
amount of the orderWe will also be sending out a complimentary arrangement on behalf of our company due to the inconvenience we have causedThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $credit toward a future order The customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

The first time I used From You Flowers, I was very pleasedI ordered Same Day Delivery to a hospital in ColoradoI ordered them that morning, and my friend texted me from the hospital later that day to let me know that the flowers arrived and looked greatI even received an email that same day that confirmed the deliverySince the service worked great the first time, I decided to use the service againThis time, I made the order ahead of time because I was just planning to have the flowers waiting when a friend of mine came home from the hospital in FloridaThe flowers were ordered on Decand weren't set to be delivered until DecI never received a delivery confirmation like I had with the first order, and I asked my friend if the flowers ever arrived, and on Dec24, she texted me and told me that they had never comeWe were both very disappointedI told her to let me know if they ever arrivedI sent an email to From You Flowers to let them know that the flowers had not arrived on the chosen delivery date First, I received an automated email stating that they had received my emailThen around 6:30pm, I received another apology email stating that they were investigating the issueThis email also sounded very automatedLater than evening around pm, I received another automated email that was a confirmation of delivery stating the flowers had been delivered the previous dayAt this point, I was very agitated because not only was this email late, but I felt like they were sending it as a way to say the flowers did in fact get deliveredI checked with my friend Christmas morning and sent her a pic of the confirmationShe told me that she would let me know if they ever arrived, and I told her I would keep her postedI ended up responding to the delivery confirmation just to make sure the company understood that they were not deliveredWhen I did this, I received another automated email, which that is fineLater I received another automated apology that was identical to the first apology email sent on the day before, which tells me it had not actually been read at all as of yetFinally, my friend texted me on Monday, Decand told me that the flowers arrived (days late)After this, I received another email from the From You Flowers stating that they apologized that the flowers never arrived and wanted to redeliver the flowers with an apology note to my friend on DecThey also wanted to give me a coupon for $I replied to this email telling them that the flowers arrived, but that I was still disappointed because they arrived late, and I also told them that I did not want the coupon because I did not plan to use their service againIn my opinion, a $coupon does not make up for the fact that I wanted to do something special for a friend on the day she came home from the hospital and the service I paid for did not provide that special surprise, and I can't get this backI also don't understand how I could previously order Same Day Delivery, and this worked great, but then when I ordered days ahead, the order was three days lateI find this unacceptable and writing an apology note to my friend while handing me a coupon for $does not make it better

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $to be delivered to any recipient at any timeThe customer was very
pleaed with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you