From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choice Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have searched through our systems and cannot locate any order from this customerWe have tried to reach out to the customer several times by leaving messages and via email and have not received a response backPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the value of $The customer has also been issued a $gift certificate The customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back our customer in the full amount of the order, along with a twenty dollar gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case Thank you

This case has been completely resolvedWe have credited back our customer in the full amount of the orderWe have also given him a complimentary arrangement on behalf our company valued at $that has been deliveredWe have also offered him a future complimentary arrangement in the amount of $that he can use at anytimeAt this time the customer has refused the second complimentary arrangement, but if he changes his mind we are still happy to honor our offerPlease let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted] I am rejecting this response because: we are not happy with this companyThey did refund our moneyThey told us they would send flowers at no charge to is but the ones they sent looked dead and was a small size when we were told the would send a upgrade to a bigger sizeSo they sent a second one agter we told them we wete filing a complaintWe did not askthem to do what they did I told them tp do whatever they wanted because I was done with themThey did not do what they promised to doSo no I am not satisfied with them and never told them I wasI wasted count less hours and time on my phone trying to get this matter taken care ofI had phones going at a time to get ahold of someone and was lied to countless timesThis I dont likeTheir people could not get their act togeth.er to get the order to where it had to go on day it was to be there a,nd we gave them until the next day and they cpuld not get there act together on this day either I spent over hours on the phone to get this matter taken care of and no flowers until after morhers day and then the ones sent were in a wilted stateSo no im not happyI will not do business with this company again no matter what they say or do Sincerely, [redacted]

This case has been completely resolvedWe voided the transaction on May 11th to the customers bank and have provided that information to the customer today Please let us know if there is anything else we can do regarding this case Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I HAVE NOT received the $Gift Certificate!!!! Sincerely, [redacted]

This case has been completely resolvedWe have spoken with the customer and are delivering a half dozen roses to the recipient on behalf of our companyCustomer was satisfied with this resolution Please let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have removed the customer from [redacted] and from receiving future emails The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back both orders in the full amountAt this time as an extended apology we have also emailed the customer a twenty dollar gift card for the inconveniencePlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have made several attempts to contact the customer via phone and email and we haven't heard anything backAt this time we have credited back the customer in the full amount of the order, along with a $gift cardPlease let us know if there is anything else we can do regarding this case.Thank you

I had an issue with the flowers and they completely made things rightThe company is only as good as the independent florists they use Not sure how they choose or cultivate these florists but it might be a good idea to make it an "honor" to be associated with From You Flowers This way they make sure they do positive work so they can continue to be with FYF Maybe FYF should do "undercover" customer deliveries to insure quality services

I wanted to inform you that the complaint I made against From You Flowers, LLC has been resolvedThe company has refunded my money and I am very gratefulThank you very much for your helpIt is appreciated

This was terribleI ordered flowers for my husband as a surprise and clicked same-day deliveryThey didn't deliver same-day and when I called they said they could deliver it the next dayI said no one would be home until pmShe said she could contact the florist and let me know whether that would happen or notNo one calledThe next day comes and they call my husband at amam! They're not supposed to deliver til pm and they ruined my surprise! So now he knows because they called himtwiceSomehow the florist thought it was going to be a piorder even though neither my husband nor myself said anything about picking them upI payed $to have flowers delivered the same day and they messed it up timesThey said I didn't get charged for same-day so it doesn't matter, I clicked same day so that's not my faultIf I pay you for what began as a dollar order I should probably get it on time, without you ruining it times, thank you very much

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement for a dozen rosesThis arrangement can be delivered on any future date to any recipient of the customer’s choiceWe have also issued a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

A Supervisor has reached out to the customer and refunded the order in full As an extended apology we have created two complimentary arrangements to be delivered at the customer discretion Please let us know if there is anything further we can do to further resolve the issue Thank you

From: Sa [redacted] Sent: November 16:To: 'T [redacted] ' < [redacted] > Cc: [redacted] ' < [redacted] m> Subject: F.A.O [redacted] LACY ( [redacted] ) AND [redacted] N - RE: MY COMPLAINT Importance: High Dear Sir/Madam Re: My Complaint I refer to your emails respectively of the 16th, 18th and 21st instant but unfortunately you have completely failed to address any of my concerns I would like to know why: You were not able to make delivery in the first place to Miss S Nixon I cannot contact you on the telephone As indicated previously, when I have tried to do so I have been kept on hold in excess of minutes and have had to give up in pure frustration and desperation When I have previously requested your complaints procedure, you have not provided this Failed to make a delivery of flowers to my daughter for her birthday on the 1st October If you would deal specifically with these initial points, this would be helpful at this stage I think it is only fair to apprise you that I am an attorney (in [redacted] we are called [redacted] ) and your present level of suggested “compensation” is totally and woefully inadequate It seems that you have only been prepared to act once I have had had to go to the trouble of making a formal referral to the Revdex.com I await to hear from you Yours sincerely [redacted] H [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Though I did not get $gift certificate as the business claims they gave me, (which I do not need, by the way, for I will not be buying my future flowers through them any longer), I did receive finally the full refund on the problem arrangementsIt was a shame I had to go all the way to the actions of Revdex.com to receive the customer care people to reach out to me which they never did to their emails etc Sincerely, [redacted]

Revdex.com: Tbanks for helping us resolve the issueBusiness was more than helpful after I contacted the Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]