From You Flowers

This case has been completely resolved, We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement being sent to the recipient on behalf of our companyWe have also emailed the customer a twenty-dollar gift cardPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completed resolvedThe customer has now seen the refund in full and has responded favorablyPlease let us know if there is anything else we can do regarding this case.Thank you

Will never order from this company againThey sent an email confirmation saying my delivery was madeAfter looking into it, no delivery was made or even attemptedAfter they had me wait hours and continue to follow up with them while they investigate, they finally agreed to redeliver the flowers - weeks after the requested delivery date!! Defeated the whole purpose of the surprise gift! I asked for a full refund and they refused, only crediting me $What a joke

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

I ordered flowers as an advance gift for mother's day for my mom and requested it to be delivered on May (little info: her only availability to be home is every friday and saturday due to work ) The whole day had passed and still no deliveries and no updates even as a courtesy to me or my motherThe next day, I contacted the customer service and even talked to a supervisor telling me that it will be delivered May Lo and behold, still nothing came! They really know how to ruin a special occasionAfter complaining, I got an email from explaining that non deliveries are not typical of their servicesThey even offered free delivery next Monday and Tuesday (which I dont get it why they insist to deliver on dates when the recipient is not home and obviously not mother's day anymore) and offered a discount code but providing any complimentary would not take back the wasted time of my momIF my mother knew that she waited for nothing, she and my father could have gone out to enjoy her special day

Complaint: [redacted] I am rejecting this response because:It took me to go to the Revdex.com to get something doneI do not wamt any further communication from the companyDamage is doneThank you for your time Sincerely, [redacted]

This case has been completely resolvedWe have credited back the customer for the missing balloon as well as the same day fee As an extended apology we have issued a $gift card todayWe have left serveral voice mails and another todayPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our companyThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

I am seriously disappointed in seeing the picture my mother posted in [redacted] versus what I paid for at a premium level for the OH Christmas TreeThis was suppose to contain roses and looking at the picture she posted on [redacted] it contained carnations not roses and didn't look anything like what I ordered and paid for the premium levelIt looked to be poorly put together as wellThis was my first and last time I ever use From You FlowersI expect nothing less but a full refund from them

A Supervisor has reached out to the customer and credited the service fee as a one time courtesy.If there is anything further we can do please let us know Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choice We have also issued a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

From: Justin Furlough [ href="mailto:[email protected]">mailto: [redacted] ] Sent: Wednesday, September 07, 11:AMTo: [email protected]: Complaint Numbered: [redacted] To whom it may concern, The business has refunded my the amount for the same day and expedited shippingThey have also given me a $gift certificate, and it seems they have also enrolled me in some sort of "Platinum Rewards" program following the incident (without my permission or interest) I consider the matter closed, and do not plan on conducting business with this third party again - [redacted] Graduate Assistant - Competitive Sports [redacted] ***

I ordered a gift basket for my daughter, and paid extra for certain items When she received it, it looked like something a year old threw together I contacted the company, and send a picture of what was receivedManagement promptly called me, were very apologetic, gave me a refund, and today my daughter received a very nice basketThey rely on other companies, which can create issues, but they are willing to go above and beyond to make it right for their customers I will definitely use them again

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have sent out the order complimentary and offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full the amount of the order, along with a $gift cardAs and extended apology we have also delivered the arrangement complimentary today The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile I was only seeking a refund on my [redacted] (which of this writing has not yet happened, but the three days have not yet lapsed) - FromYouFlowers.com were very quick to respond and address the issue.It is very nice to have another credit on my account as well, but it is the customer service response which I feel is also needing to be addressed, and it is.When the refund hits my credit card, I will consider the issue closed.Thank you all for working quickly on this issue and finding a satisfying resolve Sincerely, [redacted] ***

After write the review a lady from you flowers call and made thing right she was very nice and gave advice for the next order they refunded my money and sent me a gift card for for my next order thanks for making it right I will give this company another chance

I made two orders around the Valentine's Day holiday which also fell on Sunday through the fromyouflowers.com website, and received two emails with order details and confirmed with two payment services I used that the transaction was completedThe next morning I found my account information deleted and through the tracking for found they didn't have one of my orders although the charge already went throughThis is not a delivery problem, but a problem with their ordering systemThen I tried to call their company times and emailed the customer service linkI was told "I can't help you" quote unquoteAgain she transferred me to a number that clearly was not being answered on Sunday and lied about it being workingOf course there's been no email response, and the number I found here goes to the same lineSo there's also a total lack of customer service and any method of contacting them about a problem or refund despite the "guarantee" on their websiteThen I came to the Revdex.com website and sighed, positive, neutral, and negative I should have checked here first before ordering obviously I don't know how the Revdex.com can hold them in good standing and raise their rating with a record like that, they should lose their LLC license; (I'll see their county Comissioner and formally complain)It is early in the day and I'll file a complaint with the Revdex.com against this company after I'm sure it's not delivered even though they have no record of my orderSo I'm writing this review meanwhile insteadSending flowers to loved ones is an important and emotional family or romantic experience Please do yourself a favor and don't use this companyI recommend calling a local florist, they'll probably be the ones fulfilling the order anywayThis company is just a middleman website with no capacity to deliver flowers or anything Call a florist! Hope this helps someone else not go through this at an emotional time or on an expectant holiday