From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was agreeable with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited the customer back a total of $19.98, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case size="2">Thank you

We apologize for any miscommunication as we did exactly what the customer requested as his desired settlement since we could not reach him via phone or email and thought he would be pleased with his request being done without issue We have also tried to reach him again and left a voicemail and email to offer a floating complimentary arrangement to the value of $ He can use this at his discretion by mentioning his phone number or order numberPlease let us know if there is anything further we can do to resolve Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and customerThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

From: [redacted] ] Sent: Monday, March 27, 12:PM [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] This complaint has been settled

This case has been completely resolvedWe have credited back the customer in the full amount of the order, as well as sent out a complimentary arrangement to the recipientPlease let us know if there is anything else we can do regarding this caseThank you

I should have paid closer attention to the reviews here...an A+ rating is grossly overstated for this company based on the numerous reviews and my own experienceLong story short, I ordered flowers for same day delivery, by 6, around 12:30pm on Jan 6, Order proces went fine By 8pm flowers had not been delivered There was no way of checking status I contacted From You Flowers this morning and they apologized as they had transcribed my phone number incorrectly (therefore no phone contact, even though they had my email address)They said the local florist would deliver them immediatelyI stated that it had to be within hours which they said would be fine After hours I called back to cancel the order and was offered a discount As I was leaving for the day I said I just wanted to cancel the order I was put on hold twice for minutes and minutes as she did something with my order She finally did come back to confirm the cancellation I understand that things go wrong, but the numerous failures with this company, and lack of coordinated recovery was the real problem!

This case has been completely resolvedWe have credited back the customer fifty-perfect off of their product as well as an additional credit for the stuffed animal The customer was very happy with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

My mothers brother passed awayHe lived in North CarolinaWe live in CaliforniaMy mother is ill and was unable to attend the funeralI ordered a wreath from From You Flowers on Friday for delivery on MondayI received a voice mail message on Monday from the company stating that the wreath could not be deliveredIt was too late to send flowers or another wreath from another companyI don't know how I'm going to break the news to my motherThe customer service reps were rude and unhelpfulI asked to speak to a managerShe identified herself as Chantel MShe was not helpful at allI'm still waiting for my full refund she promisedShe also promised a complimentary fruit gift basket to send to my uncle's familyI have not received any information on the gift basketThis company makes a lot of promises that they do not keepIt's not fairWe have a lot to deal with when a family member passesSending flowers should not be an extra burden

To whom it may concern, After three weeks of no reply, the company related to complaint: [redacted] has reached out to resolve the issues Thank you, **

This case has been completely resolvedWe have credited back the customer in the full amount of their orderAs an extended apology we will also be sending out a $complimentary arrangement on behalf of our companyThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order and this will be delivered free of charge tomorrow As an extended apology on behalf of our company, we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choice We have also issued a $gift certificate The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have also set up a future complimentary arrangement valued at $The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted] I am rejecting this response because: The matter has not been completely resolved since I have not yet received my full refund I received a phone call from the business, offering an apology I was offered a complimentary arrangement for myself or another, which I did not accept They offered to note the account for a complimentary arrangement if I decided to place a future order I was also given an explanation for the non delivery, and apology for lack of professionalism on the part of the CSR I will consider the matter resolved upon receipt of my refund, and will confirm the matter once my account has been credited Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for taking time to help me with this company! Sincerely, [redacted]

This case has been completely resolvedWe have spoken with our customer and have provided her with a gift card for a future purchase and customer was very happy with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have also sent out two complimentary arrangements to the recipientsThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the senders choice The customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you