From You Flowers

UPDATE: From you Flowers called on 2/5/to apologize and let me know that they would deliver a plant FREE of charge by 2/7/Still days later, but ok Received a call this morning, 2/6/2014, that they STILL could NOT deliver the plant until next TUESDAY, 2/9/I did refuse the service at that time, because a week later delivery for a FUNERAL is RIDICULOUS!!!! SO NO! A COMPLIMENTARY ARRANGEMENT WAS NOT SENT UNLESS IT WAS DONE WITHOUT MY CONSENT BECAUSE I DID NOT GIVE MY CONSENT CONSIDERING THE CIRCUMSTANCES OF WHAT HAS TAKEN PLACE I told them to not worry about it! This company needs better tactics for SURE!!! I will NEVER be doing business with this company again and will also steer people that ask about it in another directionThis is ABSURD having to go through this times nowThe complimentary delivery would have been GREAT if they could have actually gotten it there when promised but again they fell short of even thatNice job FYFThanks for helping someone who needed flowers for a child's funeral!

I made two orders around the Valentine's Day holiday which also fell on Sunday through the fromyouflowers.com website, and received two emails with order details and confirmed with two payment services I used that the transaction was completedThe next morning I found my account information deleted and through the tracking for found they didn't have one of my orders although the charge already went throughThis is not a delivery problem, but a problem with their ordering systemThen I tried to call their company times and emailed the customer service linkI was told "I can't help you" quote unquoteAgain she transferred me to a number that clearly was not being answered on Sunday and lied about it being workingOf course there's been no email response, and the number I found here goes to the same lineSo there's also a total lack of customer service and any method of contacting them about a problem or refund despite the "guarantee" on their websiteThen I came to the Revdex.com website and sighed, positive, neutral, and negative I should have checked here first before ordering obviously I don't know how the Revdex.com can hold them in good standing and raise their rating with a record like that, they should lose their LLC license; (I'll see their county Comissioner and formally complain)It is early in the day and I'll file a complaint with the Revdex.com against this company after I'm sure it's not delivered even though they have no record of my orderSo I'm writing this review meanwhile insteadSending flowers to loved ones is an important and emotional family or romantic experience Please do yourself a favor and don't use this companyI recommend calling a local florist, they'll probably be the ones fulfilling the order anywayThis company is just a middleman website with no capacity to deliver flowers or anything Call a florist! Hope this helps someone else not go through this at an emotional time or on an expectant holiday

After write the review a lady from you flowers call and made thing right she was very nice and gave advice for the next order they refunded my money and sent me a gift card for for my next order thanks for making it right I will give this company another chance

I accept the $complimentary package Once I am advised how this will be used or can be handled I will close my Revdex.com complaint Thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceWe have also issued a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipientWe have also extended a future $complimentary arrangement to be used at the customers' discretionPlease let us know if there is anything else we can do regarding this order.Thank you

They totally reinbursemed my account and offered a dollar certificate, I am completely satisfied of the out come, I would defitley use them again, this complaint was handed quickly and proffesional, They even tried to contact me on several ocassionThanks***###-###-#### Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10423150, and find that this resolution is satisfactory to me Sincerely, Ray Duncan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business has refunded my order and I am satisfied by the resolution Sincerely, [redacted]

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered a complimentary arrangement to the value of $which was delivered We have also extended a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have re delivered the product, along with a refund in the amount of $We have also emailed the customer a $gift card to use on a future orderPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also sent the customer a $gift card that can be used at any timeAs an extended apology on behalf of our company we will be also sending out a future complimentary arrangement to be delivered to any recipient of their choice at any timeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a fifteen dollar gift card that can be used at anytimeThe customer was very pleaesd with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have voided the charge for our customeralong with a $gift cardPlease let us know if there is anything we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer the fee's amount of the orderThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope that this business is monitored closely for some time since it took a great deal of effort on my part to even reach someone at this company to resolve this issue Sincerely, [redacted]

This is [redacted] I filed a complaint with you and the company called and made it right.They are refunding my money and sending out a letter to my grand baby and flowers she should of got

This case has been completely resolvedWe have tried to contact the customer multiple times via email and have left messagesWe have not heard back from the customerWe did process a full refund to the customer's account, along with a fifteen dollar gift cardOnce customer contacts us back we would be happy to further resolvePlease let us know if there is anything further we can do regarding this caseThank you.Sincerely,From You Flowers

I ordered flowers for my grandmother for ChristmasDelivery was guaranteed for Dec18thI received a message stating delivery was delayed until Dec19thI received a confirmation email stating the flowers were delivered on the 19thI called my grandmother when I hadn't heard from her two days laterMy grandmother never received themSo I called fromyouflowers on the 23rd and after being on hold for over min I sppke to an agent that said she would have my order redelivered first thing in the morning and that someone from the company would call first thing inthe morningI never received a call so I called in the afternooAfter waiting another minutes, I was told the the flowers had been delivered at 2:and she had a signature in front of herI called my grandma to confirm and my grandmother never signed for anything nor received anythingI called back and waited over minutes to get an agent again and they stated that they were delayed and delivery would be MonDec27thI said oh no this is a scam I want a refundAfter being placed on hold numerous times I was finally connected to supervisor Cliff W [redacted] (I think this is his name it was hard to hear him)He finally said he issued refund and I made him stay on the phone until I received a confirmation emailWe will see if I get my refund or if I will have to dispute the charge on my credit cardThis is a scam and they are full of excuses and do not deliver merchandise but have no problem taking your moneyDo not use this company!!!!! It is days before Christmas and the small Christmas tree arrangement that I thought would bring some cheer to an yr old is not going to be there

This case has been completely resolvedWe have spoken with our customer and have credited the order back in full As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $The customer was very pleased with this resolution Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is should have been resolved without the assistance of Revdex.comMore attention should be given to those seeking resolve prior to taking drastic measure of this sortValentine Day is annual occurrence that can't be rectified but the gesture is appreciatedIt would have been more meaningful had the company suggested this prior to a third complaintThere was ample time available for the company to take ownership for their shortcoming Sincerely, [redacted] ***