From You Flowers

This case has been completely resolvedWe have spoken with our customer and confirmed that the pending transactions will drop offAs an extended apology on behalf of our company we have gone ahead and emailed him a fifteen dollar gift card for the inconvenienceThe customer was pleased with this
resolutionPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer the requested amount of $off the orderAs an extended apology we have issued a $gift card toward a future order We have been unable to reach the customer after mulitple calls and emails and at this time we
have still not heard back from the customerIf there is anything further we can do please let us know. Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank
you

Complaint: ***
I am rejecting this response because:this is not trueThere was not a FULL refund.Please check with *** I can provide documentationAlso I made another order yesterday because I thought they refunded me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer a total of $for this orderPlease let us know if there is anything else we can do regarding this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
While I was only seeking a refund on my *** (which of this writing has not yet happened, but the three days have not yet lapsed) - FromYouFlowers.com were very quick to respond and address the issueIt is very nice to have another credit on my account as well, but it is the customer service response which I feel is also needing to be addressed, and it isWhen the refund hits my credit card, I will consider the issue closedThank you all for working quickly on this issue and finding a satisfying resolve
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have returned every attempt to contact mePlease do not make statementsIf you would like to contact me directly please give me a call at ###-###-####Thank you!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.Corrections to their response: we have called back several times and left messages in response to their phone callsWe were unable to directly speak with Robyn, a supervisor, who was managing the complaint- 3-messages left for herWe are satisfied with the outcome, however, I found it disturbing that nothing had been done before the Revdex.com complaint was submittedI wish they train their staff for a better customer service, so that a small problem does not escalate to a bigger one. Thank you for taking your time to help resolve this matter
Sincerely,
*** ***

This case has been completely resolvedWe have spoken with our customer and have refunded back in the full amountWe have also emailed the customer a twenty dollar gift card that can be used at anytimeThe customer was very pleased with this resolutionPlease let us know if there is anything
else we can do regarding this case
Thank you

I’m writing in
regards to case ID *** At this time we have reached out to the potential customer and we have been advised by him he wants no calls from our company We have offered to waive our service fee as a one time courtesy as well We would be happy to further resolve the issue if he so chooses to respond Please let me know if there is anything else we can do regarding this caseThank you

Against my better judgement, I used this company which I've never dealt with I was expecting an arrangement for a funeral and if I had not attended, I would have never realized they were not delivered Especially since they charged a small fee to have it delivered within hoursIf they would have contacted me early and told me they couldn't complete their end of the bargain, I would have had time to find a florist who could deliver the goods Instead, I had to contact them late in the evening and listen to their excuses and blames as to why they failed to deliver the arrangement Very unprofessional Am embarrassed for myself in trusting this incompetent e-floral company

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we have offered to send out a future complimentary arrangement valued at $and issued a $gift card This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient to the value of $The customer was pleased with this resolution
Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

From: *** *** *** *** ** *** *** Sent: Friday, October 27, 5:PM To: *** Subject: Complaint # The E-mail notify you that you currently have a new message with Revdex.com in regards to complaint #*** I received
some messages from the reported Flower companyI'm so discusted that the only reason they are trying to do "anything" now, is because I went further with my complaintOtherwise, they didn't care at all. The point I'm making is that on that certain day, the certain product I paid for was not met to my needs and yet my payment was accepted for my needThat error, on that day of significance and the color of the flower's symbolism for that day, can not be replacedThat day will not happen again! The "day" my daughter received her Graduate Ring, during her College's Ring Ceremony, will never happen againThat period of time can not be replaced with a "corrected flower" today or anydayI have lost that significance, symbolism, and pride of that perfect timing that I wanted for herShe's fine with the white flowerThe point is what it meant to me at that significant momentThat first college ring ceremony won't happen againThat moment can't be replaced. What makes it even worse is that I couldn't be there for her ceremonyI am in *** working and she is in **I wanted to be there so badlyI ordered her the *** *** especially because I couldn't be there for her ceremonyI was excited to see they had a Lavender one and I thought the symbolism of the color with her school colors would be extra specialNot only was I distressed about not being there for her ceremony, I was very upset about the delivery being wrongA new flower isn't going to replace that day nor the significance of the "requested order", sent to her incorrectlyIt was much more than an *** to meI can't get that perfect timing or the symbolism of the correct....lavender flower backThat moment has goneMy daughter doesn't think it's a big deal but it is a very big deal to meRather, a very big disappointment to me. I was just letting Revdex.com know, as requested, that the company had reached out to replace the plantMy daughter denied the offer. However, I still remain disappointed that significant moment has gone and I wasn't able to give my daughter a "special" gift that I requested and purchasedI hope you understand my disappointedIt was truly upsetting to meShe doesn't care...She's not a single mother, having to travel to make money, that missed her Daughter's Graduation Ring Ceremony

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks for your help in this matter!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have emailed our customer letting him know we have refunded his most recent order as a courtesy due to his email not being removedAt this time we have removed his email from any further solicitation and have sent an email confirming this as well
Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved We have tried to contact this customer multiple times by phone and via email and we have not heard back yet as of todayAt this time we have credited back the customer in the full amount of the order, along with extending a $complimentary
arrangement to be sent at anytime to any recipientPlease let us know if there is anything else we can do regarding this case.Thank you