From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choice as well as a $gift card Please let us know if there is anything else we can do regarding this order.Thank you

This case has been resolvedWe have reached out to the customer and refunded the order in full We will also be sending out a complimentary arrangement on behalf of our company as an extended apology in the amount of $The customer was pleased with this resolutionPlease let us know if
there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of both orders, along with a $gift cardThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

I’m writing in regards to case ID ***At this time we have reached out to the potential customer and we have been advised by him he wants no calls from our company We have offered to waive our service fee as a one time courtesy as well We would be happy to further resolve the issue if he so chooses to respond Please let me know if there is anything else we can do regarding this case. Thank you

This case has been completely resolvedWe have tried to reach this customer several times and left several messages and emailsAt this time we have refunded the customer in the full amount of the order, along with a $gift cardWe have a standing $complimentary arrangement for the
customer that can be used at anytime once we have been in touchPlease let us know if there is anything else we can do regarding this case
Thank you

This has been resolved entirelyA member of our team reached out to the customer and confirmed that a full refund was being issued to their accountAdditionally, we offered a complimentary arrangement to the recipient of her choiceThe customer was very that her sister would still receive her
birthday gift and was pleased with the resolutionWe consider this closedThank you!

This company charged my finance twice for flowers that were NEVER delivered! Horrible service Do not use them

I had some serious issues with both the delivery time and the arrangement that was delivered by the local florist subcontractor last week I sent From You Flowers an email on Friday to let them know about the issues I encountered They contacted me first thing Monday and were very courteous and professional I was very impressed with the manner that the customer support representative handled this, which far exceeded my expectations I will definitely be using From You Flowers for future flower deliveries Good customer support goes a long way with me

I’m writing in regards to case ID ***At this time we have receipt of no order being successfully placed as the funds were never capturedWe informed the complaintant of this and have not heard back Please let me know if there is anything else we can do regarding this case.Thank you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me However, we have not confirmed that the refund has been made and we have not yet received the $gift card, at this point We understand it will take a few days to process through the credit card system We will monitor No additional correspondence from us means it is resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sendflowers.com was timely in their response, which I attribute strongly to the fact that they received notification of a complaint from Revdex.com I felt the way the Sendflowers.com ultimately resolved the issue was appropriate in light of the situation and did much to allay my disappointment with the incorrect delivery and the way the two customer service representatives initially handled the matter.
I would also like to thank you, Revdex.com, for your handling of this matter I believe that receiving a notification from you regarding a customer complaint was integral to pushing the business to reach out in a more timely manner regarding the issues Thank you again,
*** ***

I’m writing in regards to case ID *** At this time we have tried to contact this customer multiple times in regards to this caseWe have tried contacting them via phone but there is no voice mail set up and via email and haven’t heard a response back as of todayAt this time we have gone
ahead and refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

Complaint: ***
I am rejecting this response because:
I
was told I'd get 50% back, but I got 38% of the $I paidThey did not refund me the same-day delivery fee (which honestly should have been refunded in full), nor the $"handling fee." Since this wasn't delivered on the same day as I ordered (in fact it wasn't delivered for nearly days), and wasn't "handled" as I expected it to be handled in the first place (the florist that was originally doing the arrangement apparently "overlooked" my order for days before it was sent to a different florist), I want what I was told I would get, which is a 50% refund on the purchaseYou can keep your $"store credit" because I will never use your service again and I will be letting anyone I know who ever needs flower delivery to steer clear
Sincerely,
*** ***

Horrible customer service was on hold over three hours Flowers were delivered late and we're half dead Still waiting for my refund

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient todayThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

I ordered flowers with the same day rush They were not delivered We are on hold for over minutes just trying to get through I sent the e-mails they recommend and there is not reply even thought they say it will be within hour I would never use this company again!! No accountability and they obviously don't even care

I ordered a beautiful arrangement to be delivered for a birthdayBy 6:when it had not been delivered, I contacted customer serviceThey were able to get in touch with the florist who was en route and re-route them to the restaurant where she had gone out for her birthday dinnerWhen they arrived, I was floored and embarrassed to even give these flowers to someoneThey look absolutely nothing like the pictureSome of them were not even fresh lookingThe vase was ugly red (supposed to be clear with raffia) and there was no ribbonEven the balloon was uglyI have emailed customer service with a picture of what actually arrived and have asked for a full refundI have not heard back yetI will be filing a complaint if I don't get a response soon and a refundDo not order from this site! Wish I had done more research first