From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have gone and have mailed a letter of apology to the recipientWe have tried multiple times to reach out to our customer and have had no luckWe have left voicemails and sent emails, as of today haven't heard anythingWe are happy to further resolve this matter for our customer once we do hear backPlease let us know if there is anything further we can do for our customer
Thank you

Complaint: ***
I am rejecting this response because:Their statement is that they
ALREADY HAVE REFUNDED MY ORDER, as of this date & time, 12-27-@ 10:AM I have NOT gotten a refund deposit to my account from the card I paid with. I will not consider this matter closed until I see that deposit listed, I do not trust this company
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also sent out a complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this case.Thank you

From: Sa*** *** Sent: November 16:31To: 'T***' Cc: ***' Subject: F.A.O*** LACY (***) AND *** ***N - RE: MY COMPLAINTImportance: High Dear Sir/Madam Re: My Complaint I refer to your emails respectively of the 16th, 18th and 21st instant but unfortunately you have completely failed to address any of my concerns. I would like to know why: 1. You were not able to make delivery in the first place to Miss S Nixon2. I cannot contact you on the telephone. As indicated previously, when I have tried to do so I have been kept on hold in excess of minutes and have had to give up in pure frustration and desperation. 3. When I have previously requested your complaints procedure, you have not provided this4. Failed to make a delivery of flowers to my daughter for her birthday on the 1st October If you would deal specifically with these initial points, this would be helpful at this stage. I think it is only fair to apprise you that I am an attorney (in *** we are called ***) and your present level of suggested “compensation” is totally and woefully inadequate. It seems that you have only been prepared to act once I have had had to go to the trouble of making a formal referral to the Revdex.com I await to hear from you Yours sincerely * *** H*** *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Funds credited Thank you....wish you truly understood how bad this incident was....the delivery was messed up, the flowers looked bad, I looked bad...."I can't forgive you" bad.....she hasn't been home in nearly two years....had a whole special theme planned and you screwed it upThose flowers were embarrassingWould have been better if they never showed up

I would NEVER order from this company againI placed an order for flowers for my sister-in-lawHer birthday was in two daysI requested that they be delivered on December I received an email from the company that said they were deliveredWhen I didn't hear from my sister-in-law, I asked my brother if she got her flowersHe told me she did notI then emailed the company who then told me they were deliveredOnce again a lieSo I emailed the companyI told them I wanted a FULL refundI was infuriated at being LIED to TWICEBeing charged extra for a delivery by noon too!! Never againMoney was refunded in two days but if I wouldn't have checked I would have spent almost $for absolutely nothing!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sendflowers.com was timely in their response, which I attribute strongly to the fact that they received notification of a complaint from Revdex.com I felt the way the Sendflowers.com ultimately resolved the issue was appropriate in light of the situation and did much to allay my disappointment with the incorrect delivery and the way the two customer service representatives initially handled the matter. I would also like to thank you, Revdex.com, for your handling of this matter I believe that receiving a notification from you regarding a customer complaint was integral to pushing the business to reach out in a more timely manner regarding the issues
Thank you again,
*** ***

Top Notch Company!!! Excellent customer service!!
Had an instance where flowers I ordered were not delivered on my friend's birthdayFrom you Flowers made it right!!! Great communication aims to please the customerI received a discount on my next order and they saw to it that my friend received the flowers the next day Very Happy Customer!!!!
Thank you From You Flowers!!!!!!!!!!

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customers' choiceThe customer was very helpful to us with regard to the handling of such a sensitive callPlease let us know if there is anything else we can do regarding this orderThank you

We have credited back the customer in the full amount of the orderPlease let us know if there is anything else we can do regarding this case We have also paid the filling florist in full so the recipient may enjoy the arrangement delivered. Thank you

Complaint: ***
I am rejecting this response because:The money has not been put back in the accountThey said it would take one or two daysIt has been two days now and they have not returned the $
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

I’m writing in regards to case ID ***At this time we have reached out to the potential customer and we have been advised by him he wants no calls from our company We have offered to waive our service fee as a one time courtesy as well We would be happy to further resolve the issue if he so chooses to respond Please let me know if there is anything else we can do regarding this case.
Thank you

I have ordered a bouqet and they delivered in time but far away from what they showing on their web siteI try to call them but after minutes I have quit and sent on emailThey respond it very quicly and the next they changed the bouqetStill not I got what I have payed .Way less flower in the bouqet and much more greenI am a floristI think how they handled the case was professional they talk with me really nicely...just a product is a shame

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was promised they would retrain the rude Supervisor and retrain the CSR's who mishandled the situation..I was also told they will no longer be filling latex balloon orders due to helium shortage due to price increasesThe y do not use high quality helium and will train csr's not to deliver ballons the day before and event as the helium their vendors use only lasts hoursI was given a credit and a complimentary arrangement
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case3Thank you

This case has been completely resolvedWe have
credited back the customer $off the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case This complaint was filed by the recipient not the sender Thank you

Failed to deliver a $order on valentines daySpent minutes on hold, and was immediately hung up onSent an emailhours later, received a phone call from a "BLOCKED ID" numberAn unhappy, low energy person left an unapologetic voicemail and left a generic phone number where hold times were over minutes, again! I do have to admit, the person I got when they finally answered was great, but I could tell she was miserable at her job and realizes how bad her company sucksShe had to place me on hold to get permission for a refundYes, PERMISSION to issue a refund on a non delivery on Valentines dayThat was after trying to give me a discount and have them delivered by another florist on a different dayYIKESPretty easy to say, I will never use this company again and couldn't give a lower reviewRevdex.com you should be ashamed of yourselves with the A+ rating when 90% of the reviews are NEGATIVE! What a joke