From You Flowers

I have ordered a bouqet and they delivered in time but far away from what they showing on their web siteI try to call them but after minutes I have quit and sent on emailThey respond it very quicly and the next they changed the bouqetStill not I got what I have payed .Way less flower in the bouqet and much more greenI am a floristI think how they handled the case was professional they talk with me really nicely...just a product is a shame

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $The customer was very pleaed with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was promised they would retrain the rude Supervisor and retrain the CSR's who mishandled the situation..I was also told they will no longer be filling latex balloon orders due to helium shortage due to price increasesThe y do not use high quality helium and will train csr's not to deliver ballons the day before and event as the helium their vendors use only lasts hoursI was given a credit and a complimentary arrangement
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The money has not been put back in the accountThey said it would take one or two daysIt has been two days now and they have not returned the $
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this caseThank you

Funds credited Thank you....wish you truly understood how bad this incident was....the delivery was messed up, the flowers looked bad, I looked bad...."I can't forgive you" bad.....she hasn't been home in nearly two years....had a whole special theme planned and you screwed it upThose flowers were embarrassingWould have been better if they never showed up

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also sent out a complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this case.Thank you

We have credited back the customer in the full amount of the orderPlease let us know if there is anything else we can do regarding this case We have also paid the filling florist in full so the recipient may enjoy the arrangement delivered. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I would NEVER order from this company againI placed an order for flowers for my sister-in-lawHer birthday was in two daysI requested that they be delivered on December I received an email from the company that said they were deliveredWhen I didn't hear from my sister-in-law, I asked my brother if she got her flowersHe told me she did notI then emailed the company who then told me they were deliveredOnce again a lieSo I emailed the companyI told them I wanted a FULL refundI was infuriated at being LIED to TWICEBeing charged extra for a delivery by noon too!! Never againMoney was refunded in two days but if I wouldn't have checked I would have spent almost $for absolutely nothing!!

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have gone and have mailed a letter of apology to the recipientWe have tried multiple times to reach out to our customer and have had no luckWe have left voicemails and sent emails, as of today haven't heard anythingWe are happy to further resolve this matter for our customer once we do hear backPlease let us know if there is anything further we can do for our customer
Thank you

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customers' choiceThe customer was very helpful to us with regard to the handling of such a sensitive callPlease let us know if there is anything else we can do regarding this orderThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe are unable to contact the customer through email, we have left the customer several messages with the resolutionAt this time we have refunded this customer in full for the order We do have a standing complimentary arrangement noted in the accountWhen the customer calls back and references her order number, at anytime, we will be happy to process the orderWe just need the recipient information and we will process the complimentary arrangement for her right awayPlease let us know if there is anything further we can do for this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we will also be sending out a complimentary arrangement to the recipientThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Complaint: ***
I am rejecting this response because:Their statement is that they
ALREADY HAVE REFUNDED MY ORDER, as of this date & time, 12-27-@ 10:AM I have NOT gotten a refund deposit to my account from the card I paid with. I will not consider this matter closed until I see that deposit listed, I do not trust this company
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe
customer was fine with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you
Tell us why here

This case has been completely resolvedWe have
credited back the customer $off the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case This complaint was filed by the recipient not the sender Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of both of her ordersWe have also offered to send out two complimentary arrangements to be delivered to any recipient of her choice, at anytimePlease let us know if there is anything else we can do
regarding this case.Thank you