From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with twenty dollar gift card to be used at any timeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank
you

From You Flowers' customer service representative flat out lied to me on the phoneThis company cannot be trustedNot surprisingly, if you've read any reviews on this company, the anniversary flowers I ordered for my husband did not arrive, despite the extra charge I paid for "before noon" deliveryWhen they still had not arrived the next day, I tried to track the order on their website, which merely told me, "Thank you for your recent orderWe have not yet received a delivery confirmation from our floristWe have the ability to track your order internallyPlease use this form to send us your order information and we will respond to your inquiry within hour.”
Hours passed with no response, then I tried callingI hung up the first time after minutes because I do have a job I need to do during the dayI called back shortly after that and only had to wait minutes before someone answered and gave me the worst customer service I’ve ever experiencedI was asked how I could be helpedI asked for a refund because the flowers were not delivered the day beforeThe agent asked for my order number, I told her “***…” and then continued with “**…”, but she was repeating “9..7…” to me at the same time, so I stoppedShe said she would put me on a brief hold while she investigatedI asked, “But how do you know what the order is?”
She responded, “I have it on the screen in front of me.”
I asked, “How do you know who I am? I haven’t told you anything.” I did not call from the number I put on my order, hadn't even given her so much as my first name, and hadn't even given her the whole order numberShe said, “Well, I’m actually having trouble with my computer right now.”
I asked, “Sowhy did you lie to me?”
She was silent for a bit, then said, I have your order number “***”I told her that wasn’t the whole order numberYou'd think they'd know how many digits are in their order numbersI suspect it was just a ploy to put me on hold for so long that I'd hang up and they wouldn't have to deal with meShe was silent for so long I finally just told her that she was completely unhelpful and I was going to dispute the charges and hung upI filed a claim with *** because I had paid though them, and I also emailed From You Flowers' customer support with this whole storyLater that night, I received an email apologizing for the failed delivery (but not for the lies) and refunding my moneyI see that the business is responding to these reviews by offering people discounts or free flowers, but I have no interest whatsoever in any further dealings with this companyI hope they go out of business, and I'm truly disappointed to see that they are favorably endorsed by the Revdex.com

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceWe have also issued a $gift certificateThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardWe are also sending out a $complimentary arrangement that the customer can use at anytimePlease let us know if there is anything else we can do
regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of both orders, along with a combined total of $in
gift cardsThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This has been completely resolved as the customers' email address was entered incorrectly and we have since change it and emailed the receiptThank you

We have emailed this customer informing her of the full refund being processed back to her credit cardAt this time for the inconveniences we have caused, we have also offered to send out two complimentary arrangements on behalf of our companyThe customer has declined the offer at this timeIf
the customer does change her mind we are more than happy to still honor the offer Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: ***
I am rejecting
this response because the resolution came after hours of arguing and escalation to three different people and a threat to go directly to th ceo of the companyThey were absolutely not going to make this right at allThis was only settled to this degree because I was diligentTheir first resolution was a refund of The they thought they were doing me a favor of offering me a 20% discountNext, 50% discount with the flowers being sent it 100% with no flowers being sentAll these offers go aginst what they advertise on their websiteOnly when we asked to speak with the ceo did they offer what was rightUp until that point they claimed it was impossible to do 100% refund plus flower deliveryThe flowers that were delivered weren't even the ones I orderedThey said it would be an upgrade, but dead leaves and greenery, as opposed to tulips and lilies advertisers a downgrade
Sincerely,
*** ***

This case has been completely resolvedWe have spoken with our customer and have refunded the $back to the credit cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can assist with. Thank you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I did in fact select the wrong business to file the complaint against, and will resubmit my claim against the correct florist
Sincerely,
*** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

This case has been completely resolvedWe have credited back the customer $25.01, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also sent out a complimentary arrangement to the recipientThe customer was pleased with this resolutionPlease let us know if there
is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this orderThank you

I was s little nervous after reading the reviews but I had already placed my order I was pleasantly surprised the arrangement arrived on time and was beautiful and they remembered my balloon and card!!

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company in the amount of $Please let us know if there is anything else we can do regarding this case

Top Notch Company!!! Excellent customer service!!
Had an instance where flowers I ordered were not delivered on my friend's birthdayFrom you Flowers made it right!!! Great communication aims to please the customerI received a discount on my next order and they saw to it that my friend received the flowers the next day Very Happy Customer!!!!
Thank you From You Flowers!!!!!!!!!!

From: Sa*** *** Sent: November 16:31To: 'T***' Cc: ***' Subject: F.A.O*** LACY (***) AND *** ***N - RE: MY COMPLAINTImportance: High Dear Sir/Madam Re: My Complaint I refer to your emails respectively of the 16th, 18th and 21st instant but unfortunately you have completely failed to address any of my concerns. I would like to know why: 1. You were not able to make delivery in the first place to Miss S Nixon2. I cannot contact you on the telephone. As indicated previously, when I have tried to do so I have been kept on hold in excess of minutes and have had to give up in pure frustration and desperation. 3. When I have previously requested your complaints procedure, you have not provided this4. Failed to make a delivery of flowers to my daughter for her birthday on the 1st October If you would deal specifically with these initial points, this would be helpful at this stage. I think it is only fair to apprise you that I am an attorney (in *** we are called ***) and your present level of suggested “compensation” is totally and woefully inadequate. It seems that you have only been prepared to act once I have had had to go to the trouble of making a formal referral to the Revdex.com I await to hear from you Yours sincerely * *** H*** *** * ***

I’m writing in regards to case ID ***At this time we have reached out to the potential customer and we have been advised by him he wants no calls from our company We have offered to waive our service fee as a one time courtesy as well We would be happy to further resolve the issue if he so chooses to respond Please let me know if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sendflowers.com was timely in their response, which I attribute strongly to the fact that they received notification of a complaint from Revdex.com I felt the way the Sendflowers.com ultimately resolved the issue was appropriate in light of the situation and did much to allay my disappointment with the incorrect delivery and the way the two customer service representatives initially handled the matter. I would also like to thank you, Revdex.com, for your handling of this matter I believe that receiving a notification from you regarding a customer complaint was integral to pushing the business to reach out in a more timely manner regarding the issues
Thank you again,
*** ***