From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have refunded this order in the full amount, along with a complimentary bouquet on behalf of our company valued at $Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back our customer in the full amount of the orderWe have also sent out a complimentary arrangement on behalf of our company to the recipient as an extended apologyPlease let us know if there is anything else we can do regarding this
case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have spoken with the card holder and the account has been refunded in fullPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift card that can be used at any timeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this
case. Thank you

Complaint: ***
I am rejecting this response because: I am pleased with the proposed resolution, however the money has not been refunded as stated and I will not accept until it is.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did receive a phone call stating they would do as described and send me an email corespondance stating this agreement and would show details on how to access the future discounted purchase along with a phone number to reach someone to monitor my next discounted purchaseWell it has been over days and I have received no such email So so far I have only heard some promises over the phone with nothing to back them up in writing like they promisedI have received many promises from them but do not see the follow through to those promises Only a lot of talk even from supposedly upper management who said they were concerned about my issue
Sincerely,
*** ***

Revdex.com:
The company has issued a refund, and sent a complimentary bouquet after missing both of the delivery days I had been offered
However I had to call and ask for a supervisor, who was initially resistant - after I pointed out that when you cancel a Mother's Day delivery the day before Mother's Day at 5pm, I'm left with no optionsThe first person who called did not offer any options except delivering two days lateI hope this company can rethink their business model
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have sent out complimentary orders at the customers' requestThe customer was pleased with this resolutionPlease let us know if there is
anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have spoken with our customer and confirmed that the pending transactions will drop offAs an extended apology on behalf of our company we have gone ahead and emailed him a fifteen dollar gift card for the inconvenienceThe customer was pleased with this
resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have spoken with our customer and have re delivered a new set of ***We have also refunded our customer for the vase and the chocolatesThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding
this case.Thank you

THIS COMPANY IS THE ABSOLUTE WORST!!!! I ordered same day delivery for my best friend who had just lost her grandfatherThe flowers NEVER ARRIVED! When I spoke to a customer service representative, Debbie, she told me that "none of the florists were available to fulfill my order because they were closed." When I asked her why I was not informed my order would not be completed because they were closed and why they even offered same-day service if no one was available, she responded with, "I apologize, someone must have dropped the ball." So she promised the flowers would get there the next day, offered an upgrade to my bouquet, refund on the same day fee and an apology note to go with the flowers...since she was nice I decided to let it go and asked for an email confirmation of everything we had just talked about and she said she would send that to me right awayThe email NEVER CAMESo I called back (hours later...you know to give them plenty of time to send it), spoke to a Kerry and when I explained the entire situation to her, her reply was, "We've been experiencing a high amount of calls/emails and we're having issues with our email today.", to which I told her the email was to be sent the night before but she stuck with her story and said that she was sorry and would get the email to meOf course, NOT A SINGLE EMAIL!!!! So, I called a couple hours later upon receiving a general email stating I have a "credit" on my account (not a refund and this email is not from any customer service rep, it's an automatic generic "reminder" type email)...I am completely dumbfounded at this company by then so I called againThis time speaking to a Vanessa, I told her the whole story and how I was just appalled at how this whole situation has been dealtI told her I wanted to cancel my entire order and get the full refund back onto my credit card because my business was going elsewhereShe told me she would refund my order and the email confirmation would be in my inbox by 5pm....WHAT DO YOU KNOW???? IT IS NOW 7:20pm AND IT'S NOT THERE!!!!! I HAVE HAD IT WITH THE IGNORANCE THIS COMPANY HAS SHOWN ME AND WILL NEVER BE ORDERING FROM THEM AGAIN!!!!!!!!!!!!! IF YOU DON'T BELIEVE MY STORY, THERE ARE SEVERAL MORE JUST LIKE IT ON http://www.consumeraffairs.com/online/fromyouflowers-com.html
I wish I had done a little more research on FromYouFlowers.com before I orderedIt would've saved me a lot of hassle and stress!!!
I received a refund shortly AFTER I posted to their public Facebook account with all of their incompetenceWhat a shame

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a fifteen dollar gift cardAs an extended apology we have set up a $complimentary arrangement on behalf of our company with an apology letterThe customer was very
pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also set up a complimentary arrangement on behalf of our company to be delivered to the familyThe customer was very pleased with this resolutionsPlease let us know if there is
anything else we can do regarding this case.Thank you

From: cersun***
*** Sent: Thursday, July 14, 5:PMTo: [email protected]: complaint resolvedHi my name is *** *** *nd my ID is *** I filed this complaint earlier today and I just heard back from the company, Robyin F* corporate head quartersFirst phone call was to state the order did arrive that nightI still didn't receive a delivery confirmation from anyoneMy son wasn't there so he didn't know till this afternoon 7/14.Still had words about how I ended up at their comfrom the original order placed at "Balloons.net" Left off with, Have a nice daySeveral minutes later she called back to say she will give me a full refund because she can see there was so much "internet confusion"Once again that number leads to all of the other sites, that's the confusionTalked with my son and he was happy with the balloonsThey had put them in the back to surprise him when he came in todayThank you for stepping in to quit an upsetting situation. *** *** ***

This case has been completely resolvedWe have refunded our customer in the full amount of the orderPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $to be delivered at any time to any recipient of the customers
choiceThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you